Have had BY FAR THE WORST EXPERIENCES HERE W/THE CUSTOMER SERVICE!!!!!! The food is good, the place seems clean enough, but the CUSTOMER SERVICE & ATTITUDE are so bad, it makes me loose my appetite when even THINKING about ordering from this place. I have been in the food industry for over 10 years, & the lack of good customer service this place has; SHOWS. They not only are rude, but they don't give a rats ass about their customers when THEYRE wrong. Have had two issues now w/them due to the employee that they decided to hire onto their payroll. The first time I had any issues w/them is when they said they didn't take a credit card number down, & charged the card, so they made it an issue when I not only had the evidence from the transaction, that posted to my account, but had the screenshot to prove it! (Mind you; have had them deliver to my business for my lunch breaks MULTIPLE times, & have also paid a MINIMUM of 20% towards the tip, to drive in WALKING DISTANCE TO SAID JOB). I came in the very NEXT day, in a GOOD, FRIENDLY manner to wave an olive branch (so to speak), an paid for the order in CASH, & just have the transaction disputed w/the bank the card was associated w/in the first place. NEVER ONCE did they fight the dispute?..HMMMM?
SECOND TIME:
Same dude who said that he didn't charge any card, took my order wrong. I explained when food was delivered by a fellow co-worker, that I couldn't leave from my job, & that I weren't due to have a 'break' that day. So that I would eat as I work, but hence the reason I couldn't leave. Co-worked brought food back to find out that not only did the same guy take the order down wrong, but also my CC info so that my coworker wouldn't have to pay for said food. Called back up, & calmly & nicely EXPLAINED the situation to the gentleman (who took my order down wrong to begin w/in the first place) to get a call back from the owners young daughter to say I would have to BRING the food back. I explained I weren't able to leave, but if he had a driver come pick up the sandwich w/the new CORRECT one, it wouldn't be an issue. Why should I have to go out of my way for YOUR mistake, & make it inconvenient to me? I SHOULDNT! He then said that he would give me a credit for a new sandwich, & nothing about bringing it back, or even a simple; "I'm sorry". No! Instead I got ATTITUDE, & talked back to act as if I were the bad guy?! When I got a call back from the young lady of the owner & I was told that I could bring it AFTER WORK or the next day, I was baffled as to WHY THAT WOULD BE ACCEPTABLE?! WTF WOULD I DO THAT? I paid to have the CORRECT FOOD. I expected it at a CERTAIN time, & it was EXPLAINED I couldn't leave; otherwise I would HAVE, & even THEN, I SHOULDN'T HAVE TO. People make mistakes; but this is the SECOND TIME. Don't hire dummies! Secondly, it's not the MONEY, it's the PRINCIPLE! Bad Karma is a shitty thing when it comes back, but they definitely lost a loyal CUSTOMER! The belleria on Robbins Ave is by far THE BEST that I've gone to! Only been two these two locations, & have to say that the one on WICK Ave by Ursuline HS, SUCKS. Foods good, but not good enough to be treated unkindly!!!! NEVER GOING BACK. read more