I have enjoyed supporting my community as a Career in Real Estate. I have Four Children and over…read morethe course of the last 12 years my two youngest have experienced condo living on Lochmere Lake to Apartments . Westlake Apartments is like visiting them living in a RESORT . If you are Active and Love the Outdoors- Hiking, Biking , Swimming or just being a part of a friendly Community then you must choose Westlake Apartments for your Next Home. The Staff are so friendly and accommodating . Katie is Great and Caring ! Apartments are insulated well and everyone is Courteous and is involved in Community Watch for everyone's safety. Thank You Westlake from a mother and Real Estate Broker assisting others to find their next home!

I moved away from this place 2 years ago after living there for 2 years! I had a American bully who…read morewas a certified EMS dog, with valid papers and ID proof that she legally can stay with us for no pet charge fee! This place "ended their relationship" with us and made sure not to say why, when we know it was only because of our dog! Mind you, I've seen huskies and American Akitas living in the neighborhood as well! The only damage that we left was ripped carpet by the laundry room door and could've wiped the counters down better! We also left a small couch because we could not get it back down the stairs. They proceeded to charge us a ridiculous amount of $7,000 into collections for the "damage" without any pictures of proof! Do not move here!

Maybe this is a bit premature but we've lived here for 3 weeks now and have nothing but good things…read moreto say about management, the complex, parking, everything. We had issues with our water heater the first weekend/ Friday here and they were out within 20 mins of our emergency call and brought us a new water heater on that Monday morning. Kitty, in management, even gave us a gift card for our inconvenience. I feel so safe and secure here. I am truly shocked at how quiet the neighborhood is. I have yet to have a single complaint about the place. A very different experience than what I've ever been treated at an apartment complex.

I have lived here since September of 2017. This place went for ok to aweful. My car has been broken…read moreinto twice and my partners car once. The neighbors are reporting the same activity. I don't feel safe her and every time our cara are broken into I feel creeped out. Whitney the manager reaches out to me via voicemail and said that my opinion spoke of things that should not be on a public Facebook page. I beg to differ. As I'm writing this I am sitting in my doctors office for more anxiety medicine so that I can calm down enough to function. My care is ruin in the inside which is going to cause so much financial hardship on me. The police said they are out here often for similar incidents. There needs to a change. And what if I walk outside and the person that is vandalized my property hurts me. We no long want to live here. Also when we moved her they told us we would have an apartment with storage and we now have a closet that is an inconvenience. Maintenance comes in to our apartment to shut be water off to the building and we can't utilize that space. Also we pay 2.00 a month for pest control but never get pest control. Even after we call for pest control.

I responded (in writing) to the letter denying refund of my security deposit. I pointed out that I…read moreHAD NOTED STAINED CARPETS ON MY CHECK IN SHEET and offered to send them a copy of the document that they claimed did not indicate discrepancies with the carpets. Apparently they actually (finally) read the form. Without notice the landlord dod refund my deposit. NOTE EVERYTHING ON THE CHECK IN FORM. KEEP A COPY OF THE FORM AND TURN IN THEIR COPY IN A TIMELY MANNER. Based on this situation, assume they WILL try to keep your deposit and charge you more

A lot of updates are going on with the entrance and drives BUT don't let that discourage you from…read morechecking this place out for your home! I have been happy with Barb and the office staff since I moved in. And the updates are going to be marvelous when finished. During the summer the pool has been a great cool down spot. Each of the apartments have a pond view and a very colorful fountain. They have a catch and release policy for fishing and my grandkids love it Keyless entry, Amazon thingamajig next to the office for pickup (The blue mailboxes you put a code in to get your Amazon items) If my review really helped let them know Kelly helped out!! May you be one of my many awesome neighbors surrounding me

Okay. I have only been here for one month. It is disheartening to hear the individuals who had a…read morebad experience with Trilogy apartments. I honestly do not want to reside in a community that does not care about their tenants Thus far I only have good things to say about living here. I am a very particular person and I have had a few issues that were addressed within 48 hours. I am hoping to stay here for awhile. That being said the office staff is always helpful. My apartment is clean, and I have updated fixtures. I came from a community where I was paying $400 more a month that did not provide half of the amenities that I have here Remember, we cannot control others and you cannot expect the landlord to try to control people. Marijuana is legal. You are going to smell it just like cigarette smoke As far as people picking up after their dog. That is not the complex fault if people don't follow the rules If we all sweep outside our door once a week, the hallway will stay halfway decent until the monthly cleaning crew arrives Let's help each other to continue to have a safe and fun community

David is an awesome event coordinator at trilogy apartments in Belleville…read more Today was bingo night Good food, drinks, fun, laugh's and lots of winners. Love these events it's a great way to get out of the apartment and get to know your neighbors Thank you David we had a blast

I don't usually write reviews, but I feel that it is necessary to warn people about the property…read moremanager here. This place is pretty decent for the price, but if you want to be treated with respect and not literally be yelled at or hung up on, then this is not the place for you. I was getting ready for work in the morning and needed to take out the trash. I tied up the bag and sat it in the hallway so I could grab it and go when I left for work shortly after, which happened to be a violation of the lease, which I understand. When I returned from work, there was a "violation of lease" letter on my door that was written in a catty manner and talked about terminating my lease. I called the front office and left a voicemail inquiring about it and to explain myself. The next morning I received a phone call from the property manager, Rita. I answered the phone and asked how she was and without warning she completely exploded on me about this situation. She questioned my ability to read stating that if I actually read the paperwork then I would've saw that this was a violation. She also went on and yelled about no one wanting to see that, it's a new building, standard paperwork, and she didn't know where I came from but they don't do this here! I barely got a word in edgewise. She talked over me and continued ranting. I asked her why she was being so rude? She then asked me why I was being so unreasonable? Unreasonable??? Simply calling and inquiring about a note left on my door and trying to clear things up is unreasonable? Staying calm and being professional about the situation is unreasonable? Or is someone yelling at you like you're a 5 year old, questioning your intelligence and then hanging up on you unreasonable? I personally would have to choose the latter. At this point I was completely shocked that anyone, let alone a "professional" would act in such a combative and hostile manner. Mind you, this was simply over a trash bag and a pizza box. The absurdity of it all is incomprehensible. I've lived at several apartment complexes, and every place has its little problems here and there, but NONE of them ever treated me so disrespectfully. I have complained to upper management in efforts to make sure that her venomous attitude isn't unleashed on another resident. I will be updating my review when they address this matter. It's sad because I genuinely liked this place. Everyone can formulate their own opinion, and there's nothing wrong with that. If I've done something wrong and received notice, that's okay too. But the manner in which this situation was handled by the property manager was wrong. It makes me wonder what would happen if I accidentally dropped a glove in the hallway. I would probably get another letter. They even left me a letter about dryer lent on the floor in the laundry room. I'm not sure what happened or really how it got there, but I know there was no waste basket in sight. In my opinion, this was petty and the overreaction I received about my inquiry was as well. Talk about making a mountain out of a molehill, right? So if you're looking for an apartment, save yourself the headache and the tongue lashing... Keep looking.