Having an air conditioner break is never fun: it's a substantial unexpected expense and usually…read morecomes at a time where the need for cooling and humidity reduction is the greatest. Also, it's a substantial expense! That said, what should a person expect? If a repair job by a handyman is selected, then one gets what one pays for. If a person opts in favor of an established company selling quality products, the expectation it that a job should be done professionally and in a reasonable time-frame, and that the customer should feel good about both the hardware quality and workmanship. Describing the expectation is important because BELOMAN exceeded it in almost every regard. 1) They use Carrier systems, which was the brand of condenser I replaced. Not only are the new units much nicer (despite not being top-of-the-line or anything fancy), but the coil inside my house is MUCH nicer. The original home manufacturer used a generic coil on the inside, which is the only kind I'd ever seen, so the complete Carrier system was nicer than my expectations. 2) When they arrived to do the install, there were two complications: that the unit wouldn't fit on the house-bracket (so it needed the ground plate) and that the nice inside coil was a bit wider and needed custom transitions to fit properly. No problem for BELOMAN! They had the common base on-hand, and metal workers took measurements, coming back from their shop with perfectly sized adapters to complete the professional installation. 3) My home has two furnaces, so I was quoted two days to complete the installation (two A/Cs onto existing furnaces). Additionally, I was informed that the personnel could not complete the outdoor soldering and electrical work if there were thunderstorms. Knowing that storms were predicted for the second installation day, two extra people arrived in the morning to accelerate the installation! This all-hands-on-deck approach (including someone who I overheard mentioning that he could only help for an hour before he had to be at another appointment) was truly exceptional. I'm sure don't always have capacity to do that, but to know that they will when they can. 4) As my air conditioning was failing, I had researched many methods to try and keep my house cooler. This left me with several questions about how best to use the new system moving forward. They took ample time to answer them and look at various ducts about which I had questions. They did not, at any point, seem rushed or bothered by taking the time to help me. In addition, they provided thoughtful responses that made me appreciate their time and knowledge (and they still finished ahead of schedule)! 5) The person who came to the house also did a great job listening to my needs and designing a solution that would accommodate. 6) On top of all this, they were genuinely nice people. They were mindful of my dog when coming in and out of the house (petting him even), and even asked about the project I was working on in my garage. Together, all this made me feel that the whole team really was invested in me, my home, and of course my air conditioning. I don't know if there's anything else they could have done to make the experience more enjoyable. I would recommend them to anyone who wants a quality job, done right, the first time, by great professionals.

Came to home and 'fixed' a leaking hose spigot. Used my tools and my parts, then told me after he…read morefinished and got a check he wouldn't warranty the work. Now I'm stuck with a still leaky house spigot that even when turned on doesn't produce flow. I called about the bill and was told the manager had left for the day but would call me back. No call but they made sure to cash my check. Avoid these guys like the plague.

We've went there a few times for items and each time the customer service was terrible. They act…read morelike we are a bother. We needed a bowl gasket, the guy brings two out and says "you choose". Then he makes a smart ass comment about he can make the new one look like the old one if he took it out to the parking lot and ran it over a few times. Well no crap. It was old and that's why we were replacing it! I'd rather drive to Ace or somewhere else. This is where Kriege is truly missed.

We worked with Heather to select plumbing fixtures for our new home. She is very knowledgeable and…read morefriendly. She is quick to respond and handle any issues. Winnelson has a good selection to choose from.

good prices, lots to choose from. My daughter and I came in here looking for a washer and dryer. We…read morewere able to find a set for about $500 cheaper than anywhere else. The staff were friendly and helpful and even the delivery fees are not too bad.

STILL NO HELP. Run from this business or you could be taken to the cleaners. They don't tell the…read moretruth and they deliver dirty appliances that have broken parts

The guy knew exactly what to do. Took just a few minutes to clear a plug up in my vacuum cleaner…read morehose. If we ever need vacuum cleaner service again I will go there. Parking is a bit difficult. You can't park on the street in front of the store.

Owner/operator is a straight up guy and is knowledgeable at what he does. I go yearly to have…read moreblades sharpened. Always busy with repairs. Fixed a couple of mowers over the years.

I've had my lawnmower serviced here multiple times, and they consistently deliver excellent work…read more They're always on time, their prices are fair, and the customer service is outstanding. It's rare to find a repair shop this reliable and easy to work with. Highly recommend them for any lawnmower repairs or maintenance.

Zero Customer Service. They sell used ranges with a so-called 6-month warranty, but if something…read moregoes wrong you have to bring the unit back for them just to "take a look." Very disappointing experience.

I bought a used washer and electric dryer last month with same day delivery. I have ran 3 loads of…read morelaundry with the equipment operating perfectly. I paid $500 for both with delivery and set up. They supplied me with the correct cord changed it for me and gave me used water hoses. They tested everything and left. Bring cash for discount pricing.

We decided to go look at a Spa on Thursday afternoon a friend had recommended Highland Spa and Pool…read morein Glen Carbon We spoke with Joe and were happy with customer service and the models that were displayed so we chose one and went home to wait for a call to install. We were very happy when Justin called and said they could deliver and set up the Spa on Friday So within 1 day we had an operational spa. I highly recommend Highland Pool & SPA GREAT customer service and very polite service personnel.

I've been using Highland Pool in Glen Carbon for a year now. They are close to me so very…read moreconvenient. Having said that, I'd drive fifty miles to get to them now that I know what kind of people they and how much value service they provide. I have an in ground pool and if you're reading this you probably know that the pool needs a lot of TLC. I have a spa too so that just adds to it. But it's not just the chemicals. I always have questions about something. Sometimes it's the filter system. Sometimes it's the bottom cleaner/vacuum system. Sometimes it's a chemical issue. Joe and his crew have always been extremely helpful. Always a smile from anyone who works there. Always good information. Try them once and you'll use them forever. BTW, they have a really good selection of Spas. I wish I'd bought mine from them.

See Mike and Mike and their GREAT Staff!. We were ecstatic with the service…read more Mike personally delivered our Refrigerator

I was wanting to purchase a new washer and dryer. I try to shop local whenever I can. This Sears is…read morein Waterloo, the sad part was they do charge to deliver but they hook everything up and do not leave until everything is in correct working order. They have many units to choose from, the salesperson were friendly and not pushy. They did explain the new HE (high efficiency) models. No agitator...hmm good thing I don't work in the coal mine and my clothes need to be beat on a rock to get clean. They check out process was handled very quickly. My delivery was on a Monday, I got a phone call reminding me of the delivery on Sunday and they even called me 30 minutes before arrival. The guys wiped their feet and did not waste time getting things going.