Service was excellent with Avery And uis they are wonderful persons that help they provide usread more

Had a great initial in person conversation with the manager and she told us to ask for her when we…read moremade an appointment. Made an appointment twice. Both times, said manager ended up not being there on the day she promised to be there. They even claimed to not have our appointment, even though I had an email and text confirmation. When another associate "helped" us instead, he could not give a straight answer on anything. (ie. "Do you have an exact matching tie to this suit, yes or no?" He would say yes and then say no.) Overall very disappointed and will be taking our business elsewhere.

This store has gone above and beyond for my husband and me, as well as my dad, every time we go in…read more My husband, and the groomsmen, wore tuxes from here for our wedding, and everyone commented on how sharp they looked. My husband recently had to go to Men's Wearhouse to rent a suit for a wedding he was in, and it was nowhere near the class, organization, and service this store has. Most recently, my dad noticed they had a $99 sale, so while my parents were in town, we ventured in there. My dad has a bad experience at the Woodlands store (store associate didn't want to assist at all), but he wanted to come in this one. Cesar helped us with anything and everything we needed. He measured my dad, searched high and low for shirts he wanted in his size, and provided excellent customer service. The store isn't cheap, but their sales absolutely make it worthwhile. If my husband had a suit-and-tie job, I'm sure we'd mostly shop here. If you're a bride to be and are looking for options with the groom and groomsmen, seriously consider Joseph A. Bank. This location will take care of you.

To be honest, I am surprised that this store has such great ratings. Their stock is great, but…read moretheir service has been overall lousy for us. We have not been greeted, and many times have had others taken cars of well before us even though we arrived earlier. I always feel like it is a chore to get the staff's attention. I really prefer to just shop online than to go to this branch.

I was so stressed out about picking the tuxes and suits for my husband and the groomsmen. Inez H…read moremade the whole process a breeze and completely eased my anxiety! Our wedding turned out absolutely beautiful! Thank you so much Inez!!! You are amazing! Also, we went in just us, we picked out his tux the groomsmen's tuxes, and our fathers suits. They had us write down their names and information and the groomsmen simply went to their local Al's to get measured and it was all a breeze!!!! Highly recommend!

I have been in a number of weddings and formal events and I have never had a worse experience as I…read moredid here. We rented 8 tuxedos from Al's for my friends wedding in The Woodlands and not a single one was correct. It's not like they were cheap either, these were supposedly the best Al's had. Not only were the tuxes ill fitted, the quality was horrible. Then to make matters worse their customer service was unapologetic, rude and unable to resolve the issues. Specifically my pants and shirt were too big. I was told by their staff that rentals are "not fitted" so you have to live with the size being off, I have rented enough tuxes in my lifetime to know this should not be the case. They said they would order replacements, I picked up the replacement and the legs were hemmed so short they looked like Capri pants. With no time to repair them I had to wear the pants that were too large. This was just one example of the myriad of problems the wedding party had at Al's. Even the pockets on the jackets did not match. We all needed to buy extra items from other stores to make everything work. Luckily for you there are many places to rent formal wear. So it should be easy for you to avoid Al's incompetent staff and poor quality products. I wish we could have because the bride and groom were unnecessarily stressed out as a result of Al's poor service.

Why do I bother??? I needed a few shirts and a pair of slacks (all purchased from Jos A Bank)…read morealtered at the Champions location but the person behind the counter insisted I have all the items dry cleaned before they would take the items for alteration (most weee already cleaned). I called the Woodlands location to confirm their policy and they said it was not their policy and would accept my items for alteration. This is not the first time I've had horrible service at Jos A Bank Clothier. This is the last time. I will find another place to buy suits and shirts and an alteration company. I will never use Jos A Bank ever again.

This was my first time inside your store and I will say that it was an absolute horrible…read moreexperience. We had been looking forward to coming in here for the first time, as we saw the store had a wide variety of really nice suits, shoes and shirts. We came today to get my son fitted for a few items. At entering we were greeted by a really sweet younger Asian woman and she asked what we were looking for. We let her know that this was our first time and what we were looking for so she started guiding us over to the open shirt wall to see my son's size. Everything was going great UNTIL another worker came over. An older African American woman swiftly walked up and snatched the shirt that the Asian worker was holding and said "uh uh, that's not what we do.. we need to measure him." We were all taken by surprise and I can't put into words all the things that happened next. It was a whirlwind of the older lady demeaning the younger one and rushing through measuring son. When the younger worker would try to speak the older lady would snap back quickly and contradict what she said and then she ran off, got a shirt and said "ok are you ready to check out?!" It felt as if she was rushing for us to leave! I told her know we are here taking our time to look around. She then said well what else do you need? (But rushed and with attitude). I let her know that we came to look around but were looking for ties, pants, shoes...and she interrupted and then picked out a tie after seeing a swatch of color we were looking to compliment. She kept rushing and wanting to check out... but I didn't understand why we were rushed. Finally, I said firmly that we were not in a rush... We were just looking around and taking our time to see what else you have. She seemed offended , although I said it nicely, and she said she would just take the shirt she picked to the checkout. We were glad she was gone! In the middle of all that, the younger worker had walked off because she'd been disrespectfully booted out of the conversation. We continued to walk around and look for ties and socks and even different shirts. We then found a shirt that we like better. It was still a white cotton shirt, but a higher thread count from the Reserve section. Then a third worker came... She was a more mature Caucasian lady. She asked if we needed help and we said no that we were just looking around and seeing which shirts we liked better. She was very pleasant and offered help if we needed it and walked away. We were comparing the shirts, and I took the Reserve shirt apart to let my son feel the difference and make sure it fit. We were 99% sure that we were going to keep this shirt as it was better quality and threadcount than the initial shirt we were given. All of a sudden, the African-American lady came up and said very loudly in front of other customers " uh uh ma'am, we don't open up shirts here". (However, we were at a table where they're clearly had been shirts opened up because the plastic collars had been taken out and pins were on the table... Those were previously there before us. ) also I think she thought she was talking to a five year-old kid the way she was trying to correct me. I let her know that we wanted to try this on to make sure he liked it. And she said no we don't do that. It's the same shirt that I gave you. I let her know that it in fact was not the same shirt. It was a different shirt . She contradicted me and said your shirt is at the front. I already put it there.(with an attitude.). I let her know that I had taken back the shirt that she gave at the checkout and it was with us, and I showed her the difference in the quality of the shirt. I said this is not the same shirt. It is a total different thread account and it's not see-through. She said no, and then she saw the shirts next to each other and she was going to try to prove me wrong, but then realized that they were actually two different shirts . Then she said oh well anyway we don't open up shirts to try on. I then ask her, so now that I've opened it you're not going to allow my son to try to try this on? She then said I guess it's OK but we don't do that . We proceeded to try on the shirt and we ended up purchasing the shirt, under shirts and a tie. I honestly did not even want to stay there to make a purchase because she was so rude and disrespectful not only to myself, but to her coworker. However, my son really liked what we had picked out so we proceeded with the sale. Unfortunately, she had to check us out and she not once looked me in my eye. However, she thanked my son for the purchase and wished him well. The store has a lot of great selections, the price is not super expensive and it's very close to our home. However, due to the expanse with this woman, I would not want to come back here again. I don't know if she was having an off day or if that was her regular attitude, but I truly felt sorry for her coworker.

No wonder this place is going out of business. All of these signs made me feel like I was being…read morethreatened by management and I did nothing wrong.

I've been shopping at Upscale for many years now, I have told many of my friends and co-workers…read moreabout the great deals and cute clothes that they sell. After this week, I will never step foot in this store. This started on Tuesday night, I looked online to see what time they closed and it said 8PM. I got off of work and walked in around 7:10, started to browse and saw an outfit on the wall that I needed, I asked an older woman working there if she could get it down for me and she did. She went back to sweeping the store in a hurry, and as she was sweeping I over heard her telling another customer that was with her daughter that one of her associates "didn't show up to work today and that she was having to close the store down at 7:30 today." As I'm still browsing she abruptly approached me and asked "Are you going to buy? Because I'm closing at 7:30." I told her I would buy it if it fits, and that I needed to try it on. So she lead me to the dressing room and I tried it on. While I was trying it on, she was rushing the other woman as well, and the customer told her that she had driven here all the way from Humble, she clearly was not happy either. The outfit was too small, so I ended up leaving. I didn't get too upset because from my understanding this woman was probably short handed and I just planned to return the next day. Although the manner this woman approached me was very unprofessional. Wednesday evening, around 7:15 PM again, I walked in and saw the same older woman working and another younger girl working. I thought to myself, good now I can shop without being rushed. I make my rounds and picked out a few things to try on, and asked the younger girl if she could get me a bigger size on the same outfit that was hanging on the wall, as she's doing so, I tell her that I was in the night before and I was basically rushed out by that older woman because she was closing the store down at 7:30. She didn't really react to it and just said "Yeah we always close the dressing rooms at 7:30 so that we can get out of here right at 8PM." I'm thinking to myself, wow. I've never heard of a clothing store that closes the dressing room early, only to benefit the people working there. I mean working retail, you close at a certain time, and that means the dressing room too? Am I wrong? So I continue to look and here comes the older woman again, telling me "Are you buying?! because we close the dressing room at 7:30." At this point I'm pissed. I tell her, "Look you did this to me yesterday, and I came back today, your sign on the front door says you close at 8PM. I've shopped here for many years and I've never known anything about you not allowing people to try on clothes at a certain time." She snapped back at me and pointed to a small hand written piece of paper taped on the wall near the dressing room that said something about them closing it at 7:30. Then she said "You must not shop here that much if you didn't know, there's a sign right there, and smirked and just kept pointing at the paper." She blew me off, she was extremely rude and disrespectful to me. So I go inside of the dressing room and I'm so upset that I didn't even bother to try on the clothes and told my daughter let's just leave. I kept my cool and left, I took a picture of the entrance door. What gets me is their return policy, even if you have a receipt you can NOT return or exchange a dress if you buy it. Which means if I walk in there at 7:35 and I'm not allowed to try it on, if I go home and it doesn't fit me, I'm screwed out of my money. Someone explain to me how fair that is to a consumer? It just doesn't make sense. I'm not the type of person to ever linger around shopping after a store closes either because I've worked retail for over 15 years and I know how frustrating that can be. To me this is just bad business. We are the ones keeping that business open by purchasing their clothes, but if they continue to have this type of outlook on running a business, it's not going to last. She was beyond rude, no sense of what customer service is. I had an encounter a few months ago with another older thinner woman working there that was chewing out one of her employees in front of customers and that was very unprofessional as well. I don't know if anything can even be done by my complaining, since it might be privately owned. But I will say that I do NOT recommend anyone spending their money there. I much rather take my business elsewhere. That's a nice shopping center and they shouldn't treat customers that way.

Victoria is very professional! She currently does alterations and for me and coordinated my wedding…read morethirteen years ago. Victoria is honest and cares about the quality of her work. She will go above and beyond to make sure you're pleased with the quality of her work!

From the owner: Specializing in bridal and formalwear. Professional seamstress for over 20 years. By appointment…read moreonly. Custom tailoring is offered. Many references. Appointments are required.

I've always gotten good customer service here But the store needs a good vacuuming (daily). Meaning…read moreunder the tables and the rugs because they look disgustingly dirty. Last time I went there were about 5 workers and only 2 customers dealing with, myself included. They were just walking around aimlessly and some of the shelves were disheveled, no one seemed to care.

Not sure if I will wear a tux ever again but this one is great (I think). Team had me a little…read moreworried but came through in the end!

Product was what I was looking for, but the service was horrible, all I wanted was shoes! But I had…read moreto go to the back to ask a gentleman on lunch if I could get help to finally get some service. Anyways there was no apology for lack of service or any type of accountability.

Do not shop here! First day I went in here to rent a Tux the older gentleman assisting me didn't…read moreseem to have a grasp on what he was doing. I was in there over an hour getting fitted . He didn't know how to operate the tablet he was using to put in my measurements, tried checking me out on 3 different registers and finally had to get the manager to check me out. Not to mention the manager was arguing with a customer in the store during the fitting which is beyond the point of being unprofessional. I should have just left but I had already burned more than an hour of my time so I decided to follow through with the $300 rental . Went to return my suit this morning walked in and not a person to be seen. After 5 minutes of just standing there I walked to the back to find the sales associate having a personal conversation on his cell phone with his credit Union , not taking interest into his job duties. I could have walked in a left with an entire rack of suits without anybody noticing . My event was on Saturday , I returned the suit on Monday, and now I'm charged a $20 penalty for being late. #1 if I was out of town for a wedding or out of country with this rental, how the hell do they expect you to return it within 24 hours! If I owned this store I would fire the entire staff and start over. Go somewhere else to rent or buy your suit this store is a joke .