Upgrading to 4-stars since I still haven't had actual service. My initial 1-star was based on a…read morelack of response to a service request. Here's the update: Service manager Jase reached out to apologize for the failed communication. He said there's been a few changes and they have addressed and are continuing to address the service communications. I understand these things happen with employees and sometimes management might not be aware, so kudos to NIRVC Las Vegas to being open about the disconnect and their desire to improve. I feel much better. I'd love to upgrade to 5-stars on my next update when I have an opportunity to use the actual services for maintenance and repair.

I would like to acknowledge two exemplary NIRVC employees: Sarah West and Austerberto Torres…read more Sarah was very proactive in addressing a recall issue and another service requirement for my vehicle. Prior to her involvement, I was not receiving any communications from the assigned service advisor. Sarah was able to get things back in track, communicating with me to get the work scheduled and completed. She also followed up to my inquiries in a timely fashion and reached out to ensure I was satisfied with the end product. Truly grateful for her involvement, outstanding customer service and professionalism. Cannot wait to work with her again! Austerberto is the "gold standard" as it relates to customer service. Austerberto helped me with an issue with my vehicle as my battery was unexpectedly discharging for reasons unknown. He immediately identified the issue and recommended a solution. Please keep in mind, he works in Valet Services (the Manager), and is not a Service Advisor. However, in speaking with others, these type of actions are common as he always goes above and beyond to help customers. Austerberto naturally exudes positivity and professionalism, creating an atmosphere of comfort and trust for NIRVC clientele. He is a "shining star and leader" at NIRVC who appears to manages his area of responsibility very well and truly has the "pulse of the customer."

We had known for years that we wanted to buy our next camper from Johnnie Walker after hearing so…read moremany amazing experiences from others--and they absolutely lived up to the hype! Ashley in sales went above and beyond, keeping us in mind and sending countless options until we found the perfect trailer that checked every single box. On the day of purchase, Joe made the entire process seamless! The whole Johnnie Walker team was incredibly helpful, friendly, and accommodating from start to finish. Levy gave us a thorough, hands-on walkthrough of everything, which made us feel completely confident and ready to go. We even had the opportunity to stay overnight on-site in our camper, which was such a great experience! We've since taken our first camping trip and loved every single minute in our new travel trailer. We couldn't be happier!

We purchased a brand new Windsport from this dealer in 2020. We took it on a cross country trip…read moreand discovered this brand new RV had a broken generator, a broken bunk system, the outdoor fridge was broken, 7 other minor things reported, and there was a demon in the furnace that when we turned it on, would stay on until everyone in the RV perished from heat exhaustion. We took it back to get all of these things repaired on our brand new RV. Not once, not twice, three times. Every single time they kept our RV for months then returned it with nothing fixed. I can not tell you the frustration of being in the middle of no where in the middle of the night to find out your furnace is broken for the fourth time, and then have to endure sitting in 95 degree temps in the middle of the winter all night long- for the FOURTH time. We tried to take it back a forth time and despite it being under warranty the first three times we reported these issues, they claim it's no longer under warranty and we must pay them to take it back and attempt to fix it for the forth time. We will not be purchasing from this RV center again and do not recommend purchasing through them, or using their service center. **Edited for response update** Nevada Lemon Law Nevada's Lemon Law (NRS Chapter 597) covers you if: The defect was reported during the warranty period The dealer made 3 or more repair attempts for the same issue without fixing it, OR The vehicle was out of service for 30+ cumulative days for repairs We experienced all three qualifications. We should have just returned this thing, we only asked they fix the issues we reported multiple times, and they are still fighting with us on this. You all have your answers here. If you are also a victim of this company contact the Nevada Attorney General's Consumer Protection Division at 702-486-3132.

As always, the team at JWRV went above and beyond. I had it on the lot and the batteries decided to…read moredie for no reason. It was just before noon on the weekend so service was getting ready to close. Victor came out with a jump box and got my house batteries and chassis battery powered up. Then it wouldn't crank. Tried everything and nothing. So I scheduled a mobile mechanic and he couldnt be there until Monday. So after several hours of tracing, testing and looking up a solution on every forum I could find, I asked a salesman (Brandon) if he might know anything. Without hesitation he came out, looked at the problem, found a website with a fuse diagram and found the problem- a $6.99 fuse!!! Once again the staff stepped up and saved me hundreds of dollars from not having a mobile mechanic come out. Brandon took his time and within 30 minutes the problem was solved and it fired right up! He even said afterwards "hey that was fun!" Again, this is my 2nd RV I've purchased from JWRV and if I ever outgrow this one theres only one place I'll buy my next one! The staff is unbeatable! Thanks Brandon! Patrick OConnor

EXTREMELY happy with my PURCHASE!!!!!!!! They were helpful and polite . They didn't push me…read morenor try to rush me. I'd recommend Johnnie WALKER!!!!

I've spotted these retro teeny-tiny camping trailers being towed by cars on the highways of So-Cal…read more It was love at first sight. I love the idea of hitting the road on a whim and exploring the great outdoors. My husband and I jumped at the chance to check these out in person after finding them in town at Nevada RV. Features Overview: These 'Little Guy' teardrop trailers pack a punch with the amount of features they fit into their tiny package. They offer a queen sized bed with nice cabinetry, lighting, roof ventilation, privacy screens, and even offer an outdoor galley kitchen. Size Options: These 'Little Guy' varieties are available in 4′, 5′, and 6′ wide. They're ideal for 1 to 2 adults (with small pets and a kid). This is what we came to admire and try out (to ensure my 6'2 husband would even fit it-he did). They also offer other options that include the T@G- T@B- and other larger versions if that's you're thing (see pictures for an idea of the various sizes they had in stock during our tour). We were really hoping to scope out the T@G or Rough Rider versions and they didn't have them in stock due to their popularity. This isn't a huge deal since we were just window shopping at the moment. Overall, the gentleman onsite was warm, friendly and answered all of our questions during our tour. Their prices were comparable with what we are finding online and we're looking forward to coming back and seeing the other versions when they're back in stock.

Bought a Little Guy Rough Rider off road teardrop trailer and absolutely love it. The buying…read moreexperience was great and quick. No hassles, just straight honest sales. Can't wait to take it out camping.

If I could give a rating of "0" ZERO, I would. The staff was…read morefairly friendly HOWEVER the owner/manager is needing some extreme customer service training!!! THESE TWO SALES WERE "SPECIAL ORDERS" for Century Toppers! Make sure you are fully AWARE of what the time frame will be for your particular item!!!! 1) originally it took 8 months to receive our Century Topper. Wrong one sent, then a broken rear door. 2) Our rear door shattered and we ordered a new one 3/8/25. At the time we told Bruce of the time frame we were in and that we were leaving 4/22/25. "NO PROBLEM, it should be here in 3 weeks no longer than 4 weeks. Then as it was getting closer to the 4/22 date we called again and he told "ME" to stop harassing him and said it would be there by the end of the month. I rearranged our trip by 10 days and heard nothing from them, we called again near the end of the month and told him we needed to cancel our trip or we would lose the $$$$ we had paid for reservations and excursions. He hung up on me again!!!! We did and lost well over $500 that was not refundable. So in the middle of May we cancelled the order, Sarah said we could not cancel the order. Contacted the bank and they did the rest....Just got the letter that the dispute had been resolved!!!! It's up to you where and how you spend your money BUT this business is the worst place my husband and I have ever done business with in our lives!

I bought a Roll off bin Trailer and (3) 13 cubic yard roll off bins from Hitchin' Post Trailer…read moresales, totally up to $26,762 and some change. First the back tail lights pop off if you go over the slightest bump, the brand I bought is BIGTEX. Then the winch they sell you a 15,000 lb winch kinks and the braided metal rope frays. The next month rolling off a bin that was empty the winch and the bin snap off the trailer almost injuring an innocent bystander, instead of replacing the winch they made me buy another one because they didn't have any in stock apparently. After that they referred me to buy a 12000 lb Badland Apex winch from Harbor Freight. I'm now currently having issues with the winch and don't feel like I'm being taken care of I asked for a refund and they told me that they don't do refunds. I STRONGLY suggest to save yourself a headache and confrontation from the OWNER BRUCE he is a money hungry ASSHOLE with no customer service or appreciation for your business. He will tell you whatever you wish to hear to make a sale. He is a COMPLETE PRICK. Fuck this company save yourself money and go somewhere that appreciates your business.

Our experience at Johnny Walker RV was not only informative, it was friendly, I felt like I was…read morewith family. Everyone was so pleasant and helpful. And...fun. It was the most fun. Thank you to Luke, Walker, Victor, Robert, and the wonderful woman who helped us get all the documents signed. (Please forgive me for not remembering her name.. There were two of them.) Hugs to her. Thank you again.

Had my sights on an RV and was in the process of figuring out financing, insurance etc. Ready to…read morepurchase and they sold it out from under us. Excuse was they have 25 agents selling. From the looks of the traffic not all 25 were engaged in transactions that communication could not have been shared between sales people or sales managers. Very disappointed. Excuse went on that I should have paid 1K holding fee while I was checking these purchase details. Seemed to be an example of when a company makes money regardless of good service just from being around for a long time. Since I have found there is great competition especially if a short drive to surrounding states is in your ability. Good luck and good RVng.

I don't even know where to begin, I began this endeavor buying a brand new trailer from Hitchin…read morePost (WHICH IS NOT BEING RECOMMENDED) almost a year ago and ran into issues with my roll off bin trailer which they said was not under warranty without knowing where to go I found Adam and Scott at Carson Trailer and let me tell you if you have a problem they have solutions and they work TOO FAST. On top of the insane customer service they work fast and communicate thoroughly nothing is hidden and my experience as a customer with them has been STRESS FREE. Amazing all around I would give 10 stars if they made it an option to do so.

Excellent please to shop for your trailer and more…read more Personal have high standard of customer service and very helpful. Highly recommended.

Sat outside the store for 3 hours called several times no answer and today is a Wednesday.read more

My RV generator needed servicing before Utah trip. I have a…read moreused Cruise America Class C. 25 foot. I was referred here by service desk at Cruise. They do the repair work. CA just does maintenance at rental outlet. I was very impressed as to customer service. Ladies got me in, " let's squeeze you in before your trip", when shop seemed full. Right after the Burning Man fiasco. Chatted and then I went to Omelet House, just down the road for lunch. RV was ready before meal finished. Brought back some banana bread when I returned. I am referring this shop to my SOTF camping group as I am so pleased with work/service.

Michael and James were great working with us to get our Onan generator's oil leak fixed so we could…read moreget back to work ASAP. Thanks guys!

This establishment is a sloppy, double-charging rip-off!…read more Do Not Use Them! There are many other options out there! I contracted HH because I have seen them throughout the resort doing work on other rigs. I should have spoken to my neighbors and/or read their Yelp reviews before calling, but I scheduled an estimate to replace a worn awning on my 28ft travel trailer. After the estimator arrived, I was quoted a price just under $800 for parts and labor, but i failed to get it in writing. They came out the following week with the new awning and proceeded to remove the old one. Somehow, the torsion spring assembly broke. This was strange to us because we tested the awning motor and the spring and the old one opened and retracted without problems. They also discovered that the LED light strip was loose and they recommended replacement, so I approved that as well. Another week went by and somehow, my estimate went from $800 to $1380! I didn't understand how additional parts totaling less than $325 equated to a $600 increase! I was frustrated but I agreed to the updated price and once again, I failed to get it in writing. Though I was frustrated with HH, I was still trying to trust that they would do right by us. Boy was I wrong! The work was finally completed the following week, and I received an invoice for nearly $2200! This was supposed to be an $800 job taking two hours, but the invoice showed .5 hours for the estimate, which was fine. They then charged 3 hours (two workers) to remove the old awning, but stopped work when the torsion arm broke and the damaged LED strip. This was fine. But when they returned with the proper parts, they charged an additional 3 hours even though most of the work was already done! They were trying to charge me 5.5 hours of labor for a two hour job! They were resetting their work time with every trip to our site. I spoke to the rep on the phone and complained about the amount. He first asked if i was a vet, and that I could get a military discount. He then magnanimously offered a $600 discount, which I rejected. I demanded a return to the originally agreed upon estimate of $1380 and not a penny more. It took a couple of days, but the rep finally met my demand, and when I then asked for my military discount, he declined to award it as I already "saved" $900 on the "labor" they took off the invoice! To make matters worse, the persons who did the work left a mess on the site after they finished! We found nails, ripped pieces of the old fabric and some rubber material littered throughout the site! These guys are crooks. and they screwed with the wrong veteran. Moral: talk to your neighbors before calling an rv repair person, and if nothing else, consult Yelp! 1/3 of HH's reviews on Yelp are 2 or less. That's not coincidence.