Love Ben & Jerry's Have been stopping by here since we started coming to Big Bear in 2012. And have brought my kids here since they were little. Located in the village and next to a gift shop for easy browsing after you enjoy your ice cream. read more

Ben & Jerry’s - Custom Cakes Near Me - Big Bear Lake, California

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Nice treat on a hot day. Got the 1 scoop and 1 doggy ice cream for about 10 bucks. The cookie dough flavor is yummy. Can't really go wrong with ben & jerry's. Our doggy enjoyed it. He also got a big water bowl that we enjoyed outside under the shade. Very cozy. Owner was super nice! read more

Obviously, great ice cream. But the customer service here was horrible. There were two young men working the counter and they were not friendly at all. It felt like they didn't want to help anyone in the shop. No seating inside, and not much to look at inside. read more

Ben & Jerry’s - Custom Cakes Near Me - Big Bear Lake, California

I stopped by for a scoop of my favorite Ben & Jerry ice cream flavor, Phish Food (Chocolate Ice Cream with Gooey Marshmallow Swirls, Caramel Swirls and Fudge Fish) in a cup. I took it togo. Service was good and the ice cream was yummy! read more

Hot chocolate was okay. Not upto the mark. It could be better in taste. Ice creams are great though! read more

The lady working was so rude and annoyed with us. No bags, no samples. Ice cream was mushy and needed to be more frozen. They weren't even busy. read more

Usually I would never eat at a chain when I'm traveling, but Ben & Jerry's is a different kind of beast that I just needed in the heat of the moment. This Ben & Jerry's location is located right in the heart of the "Big Bear Village" next do a bunch of the little souvenir shops and has an entrance inside of this little shopping center style thing, no idea what to call it honestly. This location half the case blocked off, but who cares, it's a god forsaken Ben & Jerry's so they still had plenty of flavours I wanted. I settled on getting a chocolate sprinkles covered cone with chocolate chip cookie dough and whatever the blue cookieish one was, I don't know, my memory of flavours sucks. The girls working were quick and had me in and out quickly....and obviously the ice cream was delicious. Simply put, you know what you are getting with Ben & Jerry's and that's quality and delicious ice cream. If you are in downtown Big Bear, they've got some ice cream for you. read more

Ben & Jerry’s - Get flavour. - Custom Cakes Near Me - Big Bear Lake, California

Wandered in here after an early dinner. It was EMPTY on a Friday, but so was the whole town. Luckily I went in when I did because the cashier said they were going to close down early since it was a slow day. I tried Coffee Buzz in Palm Springs a few weeks ago and got it again on this day. Waffle cone tasted great as did the coffee flavored ice cream. Would recommend for dessert in Big Bear but call before you make a trip here because they just might be closed if it's a slow day. read more

Ben & Jerry’s - Custom Cakes Near Me - Big Bear Lake, California

I am loyal to this location! Stay friendly and inviting! You do great! Can't wait to see you again soon!

If only I could give zero stars. Being a Ben & Jerry's, I didn't even think I needed to read reviews before deciding to get some ice cream. In retrospect, I wish I would have checked Yelp first. After our horrible experience here, I came here to see what others here are saying and there's definitely no surprises. After reading reviews about the owner, we first hand experienced horrible service and maybe even a bit racist treatment. After waiting patiently in line, we watched the families in front of us get samples of ice cream. When it came our turn, my son asked for a sample and was told that they weren't doing samples at the moment by the owner. Seriously, the people right in front of us were just given samples. Let's just say the people in front of us were not Asians like ourselves. And by the way we were looked at and told samples were not being given, you can use your own imagination as to why we were told that. Anyhow, we were not going to stick around and support business owners like this so we decided to leave. What a waste of time. On the way out, we noticed the political propaganda posted around the establishment. All I can say is stay away if you want good service and to be treated with dignity and that I'll never be back here again. BTW, they are makes as "Staff wears masks" which is also not true. read more

I went here with my family and Tim made my experience so great! If you go definitely ask for him! 10/10 would recommend!

Hot Chocolate SUCKS!!! They are using Swiss Mountain Chocolate powder!! For $6.00 bucks I was expecting a higher quality chocolate! To me, it looks like an employee side job! read more

The lady that works, there is a total bitch! The lady said no samples at my dad for even asking. She get more angry for every item we added And said they don't have bags which is a bit weird. her tone of voice in the way that she carried herself shows that she doesn't care about the customers, or her job. After reading some other reviews, it seems that she may also be racist, which would explain her poor behavior towards my dad. Also, the ice cream was melted, but still tasted ok. read more

milk and cookie flavor a must have those two ladies were sweet made me happy theming is truly a ben and jerry classic read more

Ben & Jerry’s - milk and cookie flavor - Custom Cakes Near Me - Big Bear Lake, California

Just walking in let's you know that you are about to experience some delicious dessert with that awesome smell in the air. Despite it being very chilly outside that didn't stop customers from coming in and enjoying some great dessert. read more

Ben & Jerry’s - Volkswagen collection 2022 - Custom Cakes Near Me - Big Bear Lake, California

This ice cream shop is outstanding. Our helper today was Kaity, and she was so friendly and helpful. The store itself has a really cool look to it, with different rooms and doors and just looks so modern and clean. I took a few photos. They also have so many different types of ice cream, including vegan, gluten free, and non-dairy. Lots of interesting flavors as well. We ordered two sundaes one with coffee and vanilla and the other was the Cherry Garcia in a waffle. I got mine with hot fudge and whipped cream. We both totally enjoyed them. Kaity was great. We talked about Big Bear and photography and she simply was a joy. Try this place when you come to Big Bear. It is awesome! read more

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excellent ice cream across the board. Creamy, sweet, and full of toppings minus 1 star for running out of at least 3-4 flavors that were suppose to be basic and most popular read more

Ben & Jerry’s - Custom Cakes Near Me - Big Bear Lake, California

incredible customer service truly she was such a gem!!! also the ice cream was delicious as expected, genuinely you know it's quality you can expect with ben and jerry's. the vibes inside were great as well! it was cool sitting at the window while eating our ice cream and watching people walk by! read more

Awesome staff, and great ice cream :) my entire family loves ice cream and it was great to find a ben & jerry's still around! we used to have one here in the south bay (Manhattan beach) but its long gone! was a pleasant surprise! read more

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Just your average Ben & Jerry's. Ice cream was good, customer service was great, good prices and this Ben & Jerry's is located in a great area. Right in the heart of down town. read more

Ben & Jerry’s - Custom Cakes Near Me - Big Bear Lake, California

Really bad customer service, needs to be improved, so we didn't end up eating here -- we went across the street to a nicer place

Awful and horrible. Had hopes for finding a good hot fudge sundae, still looking. What we got was a cold fudge with what tasted like old ice cream topped with what was supposed to be whipped cream that looked like semi frozen milk foam that had no resemblance to whipped cream. To top it off the whole place smelt like pee. Will not be going back. read more

Butter pecan ice cream is my favorite flavor so I had to try it from Ben & Jerry's, it did not disappoint. A ton of pecans in every bite! scrumptious! read more

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Pulled up at 8:10, door locked, all the lights were on, girl sitting on her phone in the back, i called and her excuse for closing an hour early was because they were "slow." McDonald's, here i come! read more

I stopped by a few days ago just to get out of the house . Let's just say it was a "ghost town" I was warmly greeted by owner Tim. He was very kind & friendly and attentive. I was quite surprised to see his business open in lieu of the pandemic . I'm pretty confident that if this crisis didn't happen business would be booming for him. I absolutely love ice cream so I asked him for 2 of his recommendations and added the waffle bowl . The 2 flavors were a strawberry cheese cakes and a salted caramel I believe.. overall it was amazing !! Idc what day it may be or season there's always room for ice cream!! We chatted briefly and I am looking forward into coming back and exploring more places to indulge in once this current crisis ends. His store front was very clean with nice decor . We all have to support businesses like Tim . read more

Ben & Jerry’s - Ice cream for the win - Custom Cakes Near Me - Big Bear Lake, California

Good ice cream. Same quality as expected from the store bought containers but creamier. Conveniently located on Pine Knot in the village. Close to parking, shopping, restaurants. Only drawback was the line. Crazy busy this afternoon and we waited a a pretty long time to be served. Not the employees fault as they were well staffed, just really busy. read more

Ben and Jerry's located in the famous resort community of Big Bear Lake California is a great place to stop in on a hot summer day or in 30 degree temperatures like our group did tonite! Hot or cold Ben and Jerry's is always a tasty hit and a great experience with all the flavors and courteous people at this Ben and Jerry's ice cream store! . . . #iloveicecream #benandjerrysicecream #icecream #bigbearlakecalifornia #bigbearvillage #visitbigbear #ilovebigbear #instabigbear read more

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Staff was rude and condescending when I asked for a sample. We left without purchasing. There are other ice cream shops with better service.

We love to stop in at this Ben & Jerry's location while visiting Big Bear. In my experience, the selection and quality of the ice cream has yet to be beat in the area. Last night, we were having a delicious dinner a few doors down at Saucy Mama's and cut it short when we realized the the yelp page for this location said it closed at 9pm. We hurried down to find that the door were locked and lights were out at 8:44pm. I see several other reviews stating the same - I would not recommend getting your hopes up for some tasty ice cream as you may arrive to find them closed. read more

The ice cream served here is good but it's Ben and Jerry's so it going to be good. The prices and service were not. I feel like for what we paid I could have gotten a couple of pints and a box of waffle cones for the same amount and would have gotten a better experience. The staff more seemed like they wanted anywhere else but at work and just went through the basic motions to get our order but not much else. No acknowledging of our presence until they finished checking their phone. read more

Doors locked at 7:55pm :( Drove an hour for this

Rarely do I indulge in ice cream but when I do I'll be sure to go back here! Delicious flavors, super friendly staff and they DON'T use plastic spoons! They serve your ice cream in a cup with wooden spoons! A small will get you two scoops! read more

Ben & Jerry’s - Look no plastic spoons here - Custom Cakes Near Me - Big Bear Lake, California

My little sister and I loved it here. We ended up catching it while there was no line but there was constantly one after we left. The ice cream was super yummy and the painting of the van was really cute to take a photo of as well. read more

Ben & Jerry’s - Custom Cakes Near Me - Big Bear Lake, California

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Ice cream was very soft and soggy. The employees keep the freezer doors open..and some boxes of ice cream out of the freezer sitting on the back counter. Disappointed...ice cream melted about 1 minute after my order. Extremely overpriced. Owner doesn't hesitate to share his completely unrelated political views. read more

just so good. ice creams and the hot chocolate are fabulous according to other reviews

You know those "cake fail" photos you see online. Well this shop completely failed on our cake. Why ask for the theme of it doesn't matter? Fabulous was spelled "fabulos" ... the writing was off centered and it was embarrassing. I pre-ordered with plenty of time so there really is no excuse. Nothing worse than people who have no pride in their work. read more

Ben & Jerry’s - Sloppy and no care - Custom Cakes Near Me - Big Bear Lake, California

Delicious ice cream! The service was fast and polite. The store is very clean! Loved this place!

Just wanted to come on here and thank the owner who graciously let me and boyfriend get ice cream after they closed. What a sweet man. He literally walked us inside to get it, got us a scoop and then left. I'm sure after being busy all day from the 4th of July, all he wanted to do was go home. Such great customer service and generosity. We will be back! read more

service was so bad. the girl working was being rude and seemed even more annoyed after each order. i even told her sorry i have a big order and she didn't even acknowledge me or anything i said. very disappointed read more

Super busy on a weekday evening during the summer but they work as fast as they can. They had a lot of employees taking orders down the line, and were friendly when we asked for samples for my toddler, who is allergic to dairy, to try. I love that they have 4 non dairy options! 31 flavors sometimes doesn't even have 1 these days. I'm knocking one star off because it was expensive... 3 Small ice cream cones = 15 dollars But it was a nice treat to enjoy on a hot summer night. read more