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Ben & Jerry's

3.7 (272 reviews)
Closed 12:00 pm - 11:00 PM
Updated 2 months ago

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It smells sweet
Stephanie T.

I'm only giving this place 4/5 stars because of their hours. I just learned that this shop in Jack London Square serves coffee, but it opens at 12pm 7 days a week. So when I'm in the area and its 7am, I cannot find a nearby place that sells coffee. Yes, there's buttercup around the corner, but sometimes I just want to walk downstairs, grab some coffee only and go. It's warm today. It's a beautiful day in Oakland today. The sun is shining and it's getting warm. As I'm walking, I smell something sweet like dessert. Sweet like the county fair. Next thing you know, I want ice cream, something of a Pistachio flavor. I see Ben & Jerry's sign as I'm leaving the gallery and I see i have time to grab some ice cream before I head out. She's making waffle cones, that's why is smells so sweet outside the front door. Menu items: What?! No pistachio. Awwww what to do, what to do? after studying the menu I see they offer alot at this corner shop. I opted for a smoothie. A pineapple/strawberry with a lemonade base. Not bad. It's satisfying, it's cooling me down. $11. Oh Sh!t, GotDamn. Well that's the Bay area for you. Everything is a few dollars more here. S-O-C-K-S. It is, what it is. See what i did right there? LOL Next time I stop by, I'll get a real dessert like a frozen bannana or a sundae on Sunday Funday. See you some more on Yelp 2026.

Joey Y.

This was delicious. Open late. Fast service. Perfect during a calm night out. If I'm ever at Jack London square again. Must have.

Free scoop of the Half Baked on a sugar cone
Min C.

This is review for their Free Scoop Day 2025. Quite impressed as it is one of the best "free" days organized by any organization that I attended, especially by a decently large company. They had a set menu so it limited the options and the line moved quite fast compared to what it seemed like (from the corner to receiving my scoop took 17 minutes total). My scoop was generous and I enjoyed the staff's recommendation for a flavor (Half Baked over Marshmallow Days). It was a pleasant day indeed - I will be back for a (likely not free) scoop to enjoy the waterfront :) P.S. kudos to you Jerry...

Alma S.

We stopped by this corner shop at Jack London Square. There were a lot of flavors & menu items to choose from. They even offer coffee drinks. The place is small & narrow, but bright from all the windows. There are 2 small tables that seat 2 or 4 & some small benches just inside & outside one of the doors. Two freezers held cakes & prepackaged ice cream. The shop was generally clean, & I saw a worker wiping & dusting, but our table still had some ice cream drips that I cleaned up. The noise level was quite loud from an oscillating stand fan & trains that sound their horns as they rumble & pass by directly outside. Customer service was friendly & helpful once workers appeared from the back. We asked for a sample & were given the tiniest taste that didn't include any of the flavor's mix-ins. We ordered a scoop of "Marshmallow Sky" in a cup & a "Coffee, Coffee BuzzBuzzBuzz!" milkshake with whipped cream. I like that the sample & eating spoons were wooden. I appreciated that the ice cream for the shake was weighed & that the consistency was thick, but still instantly drinkable. Both items happily satisfied our sweets cravings.

Sorbet
Ashley C.

Super fun to enjoy free cone day at this Ben and Jerry's! The line was only maybe like 20 or 30 minutes. Super nice to enjoy this right along the water. There aren't that many ice cream shops in the area so I appreciate having this location around!

Mango, ultra violet, and vanilla
Derek D.

Staff were very patient and friendly they let me take my time to decide what I wanted to get and then the ice cream itself was amazing

Jocelyn P.

Loveee the cherry garcia and chocolate fudge brownie! My favorite spot here!!!!!! It's a must go!

Half baked!
Mike L.

Went here after dinner at Plank. Tried the half baked flavor for the first time. Pleasant surprise. Chocolate ice cream with brownies mixed with vanilla ice cream with cookie dough! 9/10

Edison H.

Only came here for the free ice cream scoop day. The line moved fast. The crowds were all happy. Good vibes. See y'all next year!

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2 months ago

Free scoop day is the best! Fast service with a smile. I just saw them serve over 30 kids from the local elementary school super fast.

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2 months ago

delicious and creative ice cream and good vibes and great people working in every location i've been to

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26 days ago

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3 months ago

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23 days ago

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2 months ago

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30 days ago

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9 months ago

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11 months ago

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1 year ago

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4 months ago

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5 months ago

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6 months ago

Always love Ben and Jerry's for free scoops and really good flavors! Really convenient location as well!

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5 months ago

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6 months ago

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1 year ago

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8 months ago

We had a cake delivered. Check your cake (see pic). We had a very special "happy birthay" over here.

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1 year ago

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4 months ago

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2 months ago

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5 months ago

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5 months ago

The place looks nice and very tempting to eat ice cream. Too many flavors to choose from

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6 months ago

Love this place! Made memories with my kiddos. Great service! Fun decorations and cozy inside

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5 months ago

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6 months ago

Amazing service and great flavors! They are always so welcoming and love that they are sk welcoming

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5 months ago

I love this Ben and Jerry's location super calm area and they always have the flavors I like!

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5 months ago

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6 months ago

Amazing service!!! I definitely recommend you come here and bring your family! My favorite is the Americone dream.

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5 months ago

This location has friendly staff and always plays great music! Love coming to get an affogato here

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6 months ago

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7 months ago

Best ben and Jerry's ever!!! Open late always convenient easy to walk to when im going to the Washington garage

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7 months ago

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7 months ago

The best Ice Cream there is !!! Staff is super nice also and very helpful every time. My favor ice cream spot in the worldddddddd

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7 months ago

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7 months ago

The greatest ice cream in the world. Whatever you do do not try the marshmallow sky. Because it's mine.

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1 year ago

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6 months ago

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1 year ago

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3 years ago

Business owner information

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Philip S.

Thank you!! I am glad we saved the day! :)

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7 months ago

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Page 1 of 7

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Review Highlights - Ben & Jerry's

Service is always quick, even when there is a line out the door for free scoop day!

Mentioned in 4 reviews

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We were in Oakland, wanting to try out a new ice cream spot. This one came up on Yelp, and it was…read morefun to try. I got the Roasted Banana Walnut, which was so good!!! They also have several vegan/non-dairy options for others too. Most of their non-dairy are actually cashew based, which is interesting to try. They also have soft serve here too, which I really wanted to try, but you can only eat so much ice cream in one sitting!! Overall, great ice cream place, no line either on the weekend. Would definitely drop by again if in the area.

Review is mainly about service vs the ice cream itself. But I gave it an extra star as I thought…read morethe ice cream was good considering it is vegan. Came in on a Sunday night with a big group. The employee would forget which flavors we wanted and rudely asked for all of us (who already got our ice cream) to leave the space as it was getting too crowded. Fair ask, yes. The way it was delivered? Just rudely said with a bad tone too. I also got charged for my ice cream when one of my friends had already paid for mine in front of me. I went to have it reversed, and he was saying how my friend paid for 6 singles and I got a junior size then there was nothing to be reversed. If anything we paid twice and for the wrong size. I get that it may have been confusing especially with big groups and long lines but it could have been handled more professionally.

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Humphry Slocombe - Waffle cone, black out ice cream, red velvet ice cream

Humphry Slocombe

4.1(74 reviews)
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Go with the pints, seriously! A single scoop is around $7, but a pint is about $12, and if you grab…read moretwo, you get the third one free. That's an easy choice. I'm fully prepared to be that person at the store, scooping straight out of the container instead of bothering with a cup or cone I tried Pink Jesus, Matcha Snickerdoodle, Vietnamese Coffee, and Honey Graham Cracker. I wasn't quite sure what to expect from Pink Jesus, but it ended up being a pleasant surprise. It's a blend of lavender and raspberry, with the lavender coming through more strongly, floral but not overwhelming. The Matcha Snickerdoodle and Vietnamese Coffee were both bold and very true to their flavors. You can immediately tell what you're eating, which I loved. The Honey Graham Cracker, though, was a bit too sweet for my taste.

My boyfriend got a strawberries and cream in a waffle bowl and I got an affogato with secret…read morebreakfast cereal. The strawberries and cream was AMAZING. I'm not a big strawberry ice cream girl, but had MULTIPLE bites. We saw them make the waffle bowl in front of us and I've never had a waffle bowl before, so this could be a "me" thing, but it wasn't as crispy as I was expecting it to be. But my boyfriend seemed to like it. My affogato was more of a coffee with a scoop of melted ice cream. They brewed TWO *DOUBLE SHOTS* and poured them in a 16 ounce cup w 1 scoop of ice cream. If you get an affogato, ask for it deconstructed so you can control the amount of espresso/coffee.

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Tara's Organic Ice Cream - Small Cup ($5.95) - Garam Masala and Dirty Chai ice cream. Nice creamy texture. Flavors aren't super strong.

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Cute ice cream shop with really unique flavors!! We tried a couple flavors and decided on the mango…read moresorbet and peanut butter (so goooood!!!) Love that you can get two flavors even with a small, and the portion size was very generous too! Def recommend to check out :) in such a cute part of town too!

We went about an hour before closing and there were a few hiccups throughout the visit. There was a…read moreline out the door which got me excited because it usually means the place is good, and the reviews say the same. The only issue is there's no clear menu posted online, so we walked in completely blind. Their website shows a long list of flavors but not what they actually have that day, so it felt like a guessing game. The line moved really slow because there was only one employee handling everything. She was taking orders, giving samples, answering questions, and ringing people up all at once. She was super friendly and doing her best, but it felt like a lot for one person during a rush and the shop could definitely use more help. The space is really small and tight so it was hard to even see the flavors until we got close to the front. When we finally got up there, a lot of the tubs were already empty which was confusing since most ice cream shops restock. Some flavors I wanted weren't available anymore, and if they're out it would make more sense to just remove them from display. The dirty containers didn't make sense to display. I sampled the jasmine green tea and knew right away I wanted it. It was creamy with a smooth tea flavor that wasn't overpowering. I got a small with half jasmine green tea and half avocado. The avocado was surprisingly really good, super creamy and tasted like a fresh avocado smoothie. Both flavors weren't overly sweet which I liked. My husband wanted cookies and cream but it was sold out so he got chocolate chip instead, which was solid and creamy with good texture. Overall the ice cream itself was good, not the best I've had but definitely not bad. I like that the flavors lean more natural and not overly sweet. I could see myself coming back if I'm in the area, but the experience would be a lot better with faster service and more consistency with what's actually available.

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Ben & Jerry's - icecream - Updated June 2026

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