I've never experienced something this absurd from a brand that claims to be customer-focused. Showing up TWO HOURS before closing only to be told they were completely out of ice cream is unacceptable. How does an ice cream shop run out of ice cream with that much time left in the day? It's either terrible planning or pure laziness. To make it worse, the staff couldn't have cared less. No apology, no attempt to offer alternatives, just rude and dismissive attitudes like we were inconveniencing them by expecting them to actually have product in stock. If you don't want to serve customers, just close early instead of wasting people's time. Extremely disappointing experience. I won't be coming back. read more

When I am visiting the Loop, I always enjoy stopping off at Ben and Jerry's for a scoop. There are a nice mix of the traditional flavors at this scoop shop and definitely recommend a stop in. This parlor is next to the regal cinema and a few stores down from PetCo. I struggled to find it on my first couple of visits so hopefully that's helpful! The staff have always been friendly and welcoming when I have visited. read more

Ben & Jerry’s - Exterior of Ben & Jerry's The Loop - Ice Cream & Frozen Yogurt Near Me - Kissimmee, Florida

I've never visited this location before even though I frequent the movie theater. So my son and I decided to go try it out and I realized that I'm not much of a fan because I wish the waffle cone is a bit sweeter. I enjoyed the ambience of the place and the worker was extremely nice. read more

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Walked in and one employee was standing at the counter with her headphones on and watching her phone. The ice cream is melting in the cabinets. Ordered a milkshake and they made it and served it with the tiniest of soda straws and was told that's all they had. Couldn't drink any of it and when it was melted the chunks clogged it immediately. McDonald's straws are bigger! read more

When I moved to Kissimmee I was super stoked to see that right near my house was a ben & Jerry's. We had the non-dairy cookie dough which was super yummy with loads of cookies and the coffee coffee buzz buzz, loads of chocolate chips and tasted like fresh brewed coffee. Great service & super clean. Such a great treat after long days or on a Friday night with family! read more

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Very nice employees and very clean location. They have a decent amount of varieties to try and the prices aren't bad. read more

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Hate admitting this but we have been here twice in the past week. My husband and I are vegan. We sampled the two vegan flavors they had: Coconut Almond Fudge Chip and Chocolate Chip Cookie Dough. The Coconut Almond is way better in my opinion. Had it in a waffle cone. 5/5 on flavor As far as service it's 50/50 so far. Our first experience, the worker didn't have any pride in his job. The 2nd time, this guy asked if had allergies, were vegan, if he wanted me to get a new scooper, and even scooped on the brand new part of the ice cream in case of contamination. He was so thoughtful! 8/15/19 back again. Great service and ice cream! Love those homemade waffle cones. read more

It's Ben and Jerry's Ice Cream...how can you go wrong??? It's wonderful. I got the Phish Food...which is one of the absolute best flavors they have ever created. read more

Great service and the gentleman knew all about the different flavors the store was clean and restrooms were as well

I ordered an ice cream cake for my son's birthday! It was so very good. It's easy to order online and pick up in store. The owner of this franchise uses an app that allows for an invoice to be automatically generated and then paid for without ever speaking to anyone. The online ordering allows you to pick the flavors inside, the type of filling and the outside frosting/design. There's a lot more options than the Publix frozen cakes so it's fun and great conversation with everyone eating it. My main concern was that the store actually got the order and made the cake. I had no evidence of what I created on the invoice. I'm just glad there was an order number. Good thing, since every time I called no one picked up the phone. I was so nervous but I got to the counter and in a few minutes the cake was found. The worse part of my experience was that the staff struggled with creating and properly boxing the cake for transport. Once the box was made and a ton of tape used, we were all set. I even decided that the cake was too small and bought another one so we could all enjoy as much ice cream cake as we wanted. I bought the $40 cake and it can serve up to 12 if everyone gets an evenly cut average piece. I suggest it's sliced like a pizza instead of a cake. I figured some people would want more and we had 12 people so a second cake $30 was a perfect addition. The second cake wasn't a special order. There's a freezer at the front of the store so quick ice cream cakes can be bought. The down side is that when I needed the extra cake there was only 1 in the freezer and it was the only option. They should really have the cakes stocked, especially now that people know it exists. I give 5 stars because regardless of the staff never having communicated, the cakes were wonderfully made. Everyone enjoyed the Ben & Jerry ice cream, crunchy cookie bits and really good frosting that makes these ice cream cakes unique. There is no "cake". It's ice cream, a middle layer of crunchy cookie crumbles or other choice (to break up the two layers). I'll definitely order the $50 cake, in hopes that it's enough for my gathering next cake. Looking forward to it! read more

Ben & Jerry’s - Left: $30 ice cream cake - from the freezer Right: Custom ice cream cake $40 with personalized flavors/frosting - Ice Cream & Frozen Yogurt Near Me - Kissimmee, Florida

I forgot how delicious Ben and Jerry's ice cream is! I got the Coconut Seven Layer and it was so good! It is coconut ice cream with caramel and walnut and chocolate pieces I think. It all blended so well together and the textures was so soft and yummy. The service wasn't that great. The guy helping us wasn't very friendly. However, we were able to sample flavors, which was shocking with COVID. Another negative was the price! It is so expensive! I spent $13 on two little ice cream cones. Crazy! read more

Ben & Jerry’s - Coconut Seven Layer Bar - Ice Cream & Frozen Yogurt Near Me - Kissimmee, Florida

Generally I enjoy Ben & Jerry's but on this occasion, it was just OK. Yesterday was "Free Cone Day" and because I am such a beleiver in checking out anything free, I was very excited to get a cone before heading back into work. At first it seemed to be great, the store was not busy, there were kids standing around outside with their ice creams and then I walked in. There was a table just inside the door with a DJ blasting music so loud it was uncomfortable. For the noise level, DJ should have been positioned outside. Ordering my ice cream was a whole nother story. The poor guy behind the counter had no clue what ice creams were what. I asked a simple question about what was inside of one of the ice creams and he couldn't answer the question. There were no flavor labels on the coolers which was not normal and quite annoying. The guy said he was new and had to check with the other woman working there. I was told the ice cream in question had chocolate chunks and caramel, no peanut butter. He failed to mention coconut. UGH, I HATE COCONUT! But the cone was free so I ended up eating it. Apparently I could have had a taste but was not informed that was an option. I did have a lovely conversation with another woman outside while eating my yucky coconut infused ice cream. Maybe if I had known ahead of time I could have tried a different flavor. I wouldn't say FREE CONE DAY was a bust, it was ok. I guess I'll have to go back when I'm actually a paying customer to make a better evaluation of this place. read more

Ben and Jerry ice cream is always delicious. The ice cream is good and pretty standard through all locations so this is strictly on the staff here. The staff members were friendly and allowed for all samples we wanted. read more

Ben & Jerry’s - Peach melba - Ice Cream & Frozen Yogurt Near Me - Kissimmee, Florida

My favorite ice cream place you can smell the freshness from the parking lot! Love it

Couldn't be more disappointed tonight (6/19) Store hours online state open till 10pm. At 9:20 we walked in and the worker was visibly upset that we walked in. She immediately told us no toppings and her co-worked flipped the sign to closed as soon as four more guests walked in. While we were outside eating. We watched over two dozen people be turned away at 9:30. If I owned the place I would be livid at the loss of reputation and business. read more

They closed earlier than the posted closing time of 8. The man inside was mopping and watched me walk up to the door and try to walk in. In any of my foodservice jobs I would've been fired if I locked the door even a minute before closing time. Will not be returning. read more

Yum! Not much to say about this location as it is literally a typical B & J's. Ice cream was fantastic as always LOL read more

I was not an ice cream fan. I preferred frozen yogurt. But my partner liked sweet stuff. So we went here after dinner. I had a tiny bite of my partner's tiny cup. Way too sweet for me. That's $2.49 of a tiny cup. I could have sampled the same size easily at all yogurt stores. Looking at the price list, there was one item for $2.49 (tiny cup), one for $2.99, and one for $3.99. Everything else was $4.99 and above. Banana split was $6.67. WTF!!!! I got to use free WiFi from nearby stores... So diners, I can resist ice cream easily. And definittely not for this price. Same for Starbuck. Ridiculous. Can you? read more

Ben and Jerrys is an amazing ice cream branch!!! They have all the typical flavors you would find in the store and more! They also offer sherbet and frozen yogurt. The best part about this place is the fact that they make fresh waffle cones on the spot! The aroma fills the air and it's just wow!!!! My favorite ice cream here is cotton candy, it's delicious!! But if you like chocolate go for fish food!! Caramel, marshmallow and chocolate ice cream with chocolate chunks that look like fish. It's fantastic, they also make fresh cookies and brownies and offer banana splits!! Staff is friendly too!! All in all a great place to satisfy your sweet tooth. read more

Ben & Jerry’s - Fresh made waffle cone - Ice Cream & Frozen Yogurt Near Me - Kissimmee, Florida

Who doesn't love some Ben and Jerry's. They have all the yummy popular flavors like Chunky Monkey, and Cherry Garcia. Staff is nice and prices are on par with other locations. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Kissimmee, Florida

Didn't help the ice cream woman had a condescending attitude. Ordered a chocolate ice cream on a cone because I'm very adventurous and got out of there. 5 dollars for a small scoop and cone? Did I miss the happy ending? Then why so much? The ice cream wasn't that good and you can get better flavor and MORE ice cream at Cold Stone. I think I'll stick to them and not Ben and Jerry's. read more

I was having a rough day but I decided to get some ice cream with my husband to try cheering myself up. As I walked in the two employees greeted me with big smiles. Kevin served me and was very patient with waiting because i've never been here before and there was so many flavors to choose from. As I was deciding we got into a quick conversation about band and being that I was in marching band myself I felt at home. An employee named Ana cleaned the table before we sat down and offered me a coupon for the inconvenience of the table (which wasn't even an issue for me) Overall I left the store with a huge smile on my face and I'm extremely happy with the service I was given. Yes the price was a little high but with the amazing service I was given it didn't even matter. I will for sure come back! read more

Came into the store around 4ish, and I immediately felt the heat in the store. The girls working were very pleasant, however, from the heat you could see them sweating. That made me feel quite unsettled because their sweat could have easily gotten into the ice cream. Besides the heat, the ice cream and customer service was great! read more

We were greeted with a smile as we ordered our Coffee Coffee Buzz Buzz Buzz milkshake. The employee admitted she was brand new and this was her first milkshake out of training. I don't think it was blended very well, and it was pretty pricey considering the quality wasn't the best. read more

Sunday December 18 2016 night only 10 minutes after closing the girls told everyone in the place to leave because it was ten minutes after closing time and it was raining didn't finish my ice cream and was waiting for my uber ride. I tink it was rude and not proper way to close a place read more

Ben and Jerry's is basically the only ice cream I will eat. The employees are really nice, the last time I went I ordered two scoops of two different flavors and we had mis-communication and the guy put the wrong flavor on it. I told him he could just scrape it off and put the right one on top and it wouldn't matter, but nope he just started a whole new one. i thought that was nice and shows that they actually care about their customers experience. They send out coupons for buy one get one free which is the time to go because it can get pretty expensive for two people. read more

This is such a cute place! The staff were super helpful and willing to give as many samples as you need. They had so many flavors and everything was delicious. However, you had to pay for parking just for a quick stop in. But overall- it was great! read more

Love Ben and Jerrys! Ive become a regular customer here here because of the amazing ice cream and the great staff. Every time I come in, the staff is always friendly. Ive gotten to know one of the employees, Juman because she is always welcoming and patient with my orders, and shes always open to having conversations. Definitely would recommend coming to this location. read more

I love this place!! The ice cream is great! They also have great customer service as well. Lizzie was extremely nice, and she made sure that we received the best service as possible! I recommend Ben and Jerry's! What a great experience! read more

Be ready for a wait we went on a saturday they had one older lady working and one young girl staring at the stars. After 40 minutes in line, which extended outside and around, I found out they were all out of Waffle cones. I was able to get some cherry garcia though on a regular cone :) Not the experience I wanted for a first time, but I will give it another try. read more

I would have given a five except that they charge you extra for whipped cream. I got the new flavor "Jimmy Fallon's Late Night Snack" which I had only seen on TV before. It was very good, it had vanilla bean ice cream with salty carmarl swirl and chocolate covered potato chips. Even though there was a decent line it moved quickly and I would go again. read more

Very disappointed with the " banana split" that I ordered; expected a choice of toppings like in dairy queen or carvel, but Ben & jerrys apparently does not offer toppings and to top it all, no cherries". I would never order it again and besides they took way too long to make. I will be going to the competition the next time. read more

Great ice cream and service. Staff was very welcoming and helpful in chossing flavors, educating us about their product do the we can make better decision on what to eat. read more

Oh my god! The ice cream is so good! I love cookies and cream and cookie dough please make more! The service was great!

Excellent place ice cream at! got out of there with a big smile on my face! the place was neat and the service was outstanding, a girl named Daniela, helped me out with what I wanted, and it was the warmest service ever, thank you so much again, hope to be back very soon! read more

Wow where do I start..I've had such great experiences but not one of them has been as crazy as when I went in today,it was packed and most of the employees seemed to be panicking.A young lady helped by them name of Arianna I believe,it was great to see someone work so great under pressure and have a smile on their face the whole time doing,she is great at pleasing the customers even when under pressure.My ice cream was great as always did not feel rushed or like it was just given to me like they were trying to get rid of me even though it was hectic..very very impressed. P.s.-Thank you arianna! read more

I am new to the area and the customer service was very great. I think the employees name was Arianna, but she was very nice, had a great smile and I plan on coming back. Very clean and very welcoming. read more

horrible experience, had bought a groupon now deal for icecream and took my three kids. after they had got a cone each the older lady (i think the owner or manager) refused to honor the deal said it was a mistake. i wasn't about to pay 4.00 for the tiny cone they had so she made them throw them in the trash. as it was even if she had honored the coupon i would of still paid 5.00 to 6.00 for the three cones. ended up at wendy's with frosty's and they were probably better! defenitely the employees were! would never go there again even if they were free! read more