Small shop but when you are looking for dairy free ice cream this is the best! Key lime pie df was so good. Thanks for having a few options besides just sorbets! Other dairy flavors are also good. Love the chunky monkey! read more

We waited 20 minutes in line only to be met with one of the most uncomfortable retail experiences I've had. The cashier was visibly miserable, slouching on the counter, scrolling through social media while her coworkers did the heavy lifting. Throughout the wait, she was huffing and puffing audibly at customers and acting like every basic task was a massive burden. The most concerning part was the hygiene; she was biting her nails while handling cash and never washed her hands before serving. To cap it off, she was openly hostile to her coworkers, snapping 'I haven't gone in four hours!' when one mentioned needing a bathroom break. The 'dead silence' that followed said it all. We got our order and left immediately. read more

Good ol' Ben and Jerry's is always Yumtastic. I had to get sorbet as my gluten-free dairy-free specifications did not align at this particular shop(the gluten-free and dairy-free flavors were not here,) the sorbet was delicious. The girls behind the counter were very helpful in my decision making with my specifications and that is always a big plus for me. My hubby ordered a smoothie was equally satisfied. The shop is cute with the tables being the cutest with cartoon illustrated fun Ben and Jerry trivia facts. With FL hot summers, and sweet ice cream shop is always a nice stop. read more

Ben & Jerry’s - Strawberry Lemonade smoothie and Berry Berry Extraordinary and lemonade(in colabo ) sorbet - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

Epic Fail. Closed early at 8:45pm on 4/19. 17 people showed up for ice cream. Teeny boppers inside looked like they had a date, said boss said ok to close. Fire boss and teeny boppers. Epic fail. Never going back or buying Ben and Jerry's brand - EVER. I guess this reinforces their communist view to not work hard. Sorry, lost customer forever. Go to Fernweh. read more

I came in with a few friends Friday night to get rejected at the door by a young worker (girl) 10 min before close. Then was told she would serve us if we gave her $20 tip. We left called later to complain she picked up then hung up on us. The next day we came back to get the Vermonster. We were met by her again telling us they don't have it and we have to order ahead. The very very kind girl worker who has worked there for 15 years came out and told us we can get it. The young girl was very rude throughout the entire process biting her nails, not washing her hands, TAKING OUT THE TRASH AND NOT WASHING HER HANDS we said thank you and there was no response. THIS NEEDS TO BE FIXED ASAP!!!!! The young worker was named minsey. And also made us pay 23 dollars more cash she prob pocketed it because she claimed to not charge us for the vermonster read more

PHISH FOOOODXWAS BANGING. Guy was super super attentive. However these two blonde girls kept causing problems and calling me racist. Would love the world if there was more of that guy in it. #ilovebjs read more

Ben & Jerry’s - Phish food - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

First of very lone line when we got in smelled like ice cream (very good) but as always, it's so good and there's water spouts next to it, which is pretty cool read more

Ben & Jerry’s - Ice cream - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

Worst customer service. Young girls who can't be bothered to get up and at least welcome you in. They then proceed to mumble under their breath because you had the audacity to ask if they had certain flavors and proceed to give us dirty looks. All the while, they have AirPods in and impatiently wait for you to leave so they can sit back down on their phone. read more

Great ben and Jerry's with fantastic employees an the best ice cream around. Great selection of flavors and all fresh. Love the place. It is my favorite ice cream ever. I love so many flavors and can never decide. read more

I have been coming to this Ben & Jerry's as long as I can remember and it's a big part of my childhood memories in Naples! It's about a mile away from where we stay, and we walked over a little bit after lunch. We only had to wait in line behind one person, so it was a pretty quick process. There is a definitely a steady flow of customers. There was one girl working in the front and another in the back who I believe was decorating cakes. We got shakes because we thought ice cream would be too melty, and they were super tasty! There were 28 flavors to choose from and it looked like they also had a few dairy free options! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

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I came in with my children on Monday, March 31 around 4 pm and was astonished to see two young girls, one blonde and one brunette, talking inappropriately and yelling while there were other customers in here. This was not very welcoming... where is the maturity and respect? read more

The manager here or owner needs to hire a more pleasant and welcoming staff. These kids don't belong here. No service, not welcoming.

My last review has been deleted from this dump. That being said I hope you have gotten new staff and these stuck up kids aren't back there any more. I plan on reporting you to the health department because the counters were disgusting and your display chest freezers had a lot of freezer burn. Do better. Im sure you saw my last review read more

Now they offer non dairy ice cream, I will plan on returning.... during the summer off tourist season. Why? Parking is nonexistent when the snow birds return. Too crowded, though in a beautiful outdoor mall and this store is a great location for them. Small store and I've seen lines out the door, easily... there is seating outside but I would prefer to go. Close to the beach, better to order and leave. The ice cream was very creamy and deliciously made from almond milk, great protein too. Currently 2 flavors of non dairy and lots of pre packed pints you can buy. Chocolate caramel with almonds were my favorite. Staff friendly, new register was such a pain to use.... just ended up using old fashioned cash. read more

Ben & Jerry’s - Non dairy !!! - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

Great store! Love coming here with my friends. Always consistently good and the staff is great. Always welcoming and able to assist with any of the many questions I have. Since it is a Ben and Jerry's, the ice cream is great! The cakes are also beautiful and my favorite thing to order for family's birthdays! They were out of my favorite flavor recently and the staff guided me to my new favorite flavor. Their Impretzily Fudge flavor. Def a must try! read more

The waffle cones were stale and half of their menu they didn't have. It smelled inside and the staff weren't the best I had order and they said they where making the fudge ice cream and I go and ask what's going on with my order and they said they ran out when I asked. The inside was dirty and the floors were sticky as well as the tables. read more

Workers were in the backroom when we got there. The place smells like they pipe in fragrance. It smelled like a public restroom. YUCK! It was nasty to smell the fragrance mixed with the ice cream smell. My daughter said that the ice cream tasted like it was freezer burned. Personally, I stopped buying B&J since they got political. And honestly, I've been to too many ice cream parlors where the workers don't wash their hands or wear gloves. In many cases they are also handling cash. Where is the health department??? read more

@benandjerrys went for National Ice Cream day! I applaud your efforts to use less plastic, but #humansmattertoo If I wanted to eat with a tongue depressor, I would have asked my doctor who I'll now have to see to get the splinter from my lip. The ice cream is delicious, but I'm not a fan of paying an exorbitant amount and being given essentially a tongue depressor. read more

Asked to speak to the manager (I believe her name was Danny) and she ended up scoffing at my issue and dismissed everything I said. She was very rude and I will not be going back because of her. The workers were pretty polite and tried to accommodate and honestly I felt bad they had to work for such a horrid individual. If this is how you treat your customers how do you treat your workers . You will never get another dime from me!! Shame on you Ben and Jerry's read more

What can I say... It's Ben and Jerry's... Every single flavor is amazing! This particular location is absolutely beautiful. We enjoyed our ice cream and then walked all around this quaint village with beautiful stores. There is a huge lake in the back, the water is lit at night, and you get to see dozens of huge catfish swimming around. We will definitely be coming back to this spot. read more

Ben & Jerry’s - Our faces say it all! - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

Maskless Wild West in there. Great times ‍ Ridiculous walking in and dozens of people in there with no mask. No thanks I prefer no COVID as a extra topping. So sad to have that go in such a large retirement community. read more

Bella is the worst employee that I have ever met in my life. Very rude to me and my friends when we came in today. I I see her there I am NOT going inside. read more

We came in at 8:50 PM. the ladies obviously looked like they didn't want to work at all trying to rush us out even though they close at 9:30. Next they said they are out of banana splits no way you're an ice cream shop read more

I've lived here my whole life and I never knew this place was here. Hard to believe right? And it's been here for over 30 years I was told. Cute, small spot with delicious ice cream. Nice shopping area and dining setting as well. read more

Ben & Jerry’s - Strawberry Cheesecake - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

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I love Ben & Jerry's ice cream so I decided I wanted to come to the storefront to have a great end to my evening. But unfortunately my experience was ruined by a few things. 1: The staff was lacking customer service and were not very inviting. 2: I asked what ingredients were in a few of the ice creams, I have a gluten allergy so I wanted to make sure I wasn't getting a flavor with cookies in it. I asked an employee what was in the "Chocolate Therapy" flavor and she told me it was "dark chocolate ice cream with chocolate pudding ribbons". So knowing it didn't have cookies in it, I ordered it. When I started eating it in my car I realized it tasted like it had cookie dough so I did my own research and found that it contained "chocolate cookie bits". I did not want to go back in and deal with the bored staff so I threw my ice cream out. It would be really nice to be informed of all of the ingredients in an ice cream when asked about it and also educating your staff. read more

Can I get a side of rude with my scoops? Don't expect customer service at this location - asking about a favor; you are informed to read the handwritten details plastered on a plastic barrier. On arrival, a couple was entering to complain about hair in their cup of cream. I would avoid - better options with better service and a clean shop!! read more

Ben & Jerry's. There is nothing more to say. Go get samples. Ignore your diet. Chat with the employees if there is not a line. They can share their ice cream knowledge with you. This is little located in a shopping center that has a few high end stores. I am not really sure what the market is for this mall. read more

Nice location and ice cream is delicious! Love it, always bring my kids to enjoy but the line may be a little long depending on when u go. The girls working here do move fast tho hahahah. The hot fudge Sunday was 6.53 so u get the prices‍ read more

Ben & Jerry’s - Hot fudge Sunday - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

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I had a divine experience at this Ben and Jerry's. The ice cream was creamy and thick, my server looked 20 but ended up being 16, and the view outside of the establishment was exquisite. But, the umbrella outside at the table I sat at is metal, and had little holes in it, defeating the whole main purpose of an umbrella. read more

Ben & Jerry’s - As you can see, the umbrella has holes. - Ice Cream & Frozen Yogurt Near Me - Naples, Florida

They used to be really good but they try to be so clever and the mixing of no compatible items is not working.

Wonderful location, clean spot, and fast service. If you are unsure of what flavor to get don't hesitate on asking for a sample or two or three haha. I originally went for the strawberry but unfortunately there was little taste and somewhat of freezer burn by that wasn't a problem because the employees had no problem switching it out for another flavor. I ended up getting Chocolate Therapy and I think I found a new favorite flavor. So if you're in the area (or not) Ben and Jerry's is always a great decision! read more

Saturday night 10/16. We were Overcharged. Pay attention to your receipt before you leave!

This is the worst Ben & Jerry's location in the history of Ben & Jerry's. They have closed early countless times during my childhood. They are way too satisfied turning customers away (15 minutes prior closing time). I'm glad they finally invented Yelp so I could post my TRUE FEELINGS about this location! One star, because I couldn't post zero!!! read more

My favorite ice cream place Love their ice cream Awesome Place is nice Recommend Cool Nice there And still go there read more

We just had some delicious ice cream from Ben and Jerry's. When we first arrived, around 11:50am, there were no waffle cones made. The sales person told us they would be ready in 30 minutes. We shopped around and came back. Sure enough the cones were made by then. It was a perfect way to cool off on a sweltering day. We were a little disappointed that there was no indoor seating. read more

This whole wooden spoon concept is horrible i got a splinter and tasted wood i feel like there is many other options that help environment

Root Beer Float! Sit down, hopefully at the shadey table. Watch the grand kids bounce around in the water feature because it was built as dancing waters in the plaza for the kids to dance through. Love how it's perpetual Summer in these parts. read more

This ice cream spot in Venetian Village is a great stop for an afternoon ice cream fix, or an end of the evening treat! Great selection of flavors, plus a variety of sizes including cup, cone, waffle cone, etc. Selection includes frozen yogurt and ices for those who shy away from the full octane ice cream. The people behind the counter are consistently cheerful and helpful. Tip: you can ask for a hot fudge sundae to go and you get a huge cup of hot fudge! read more

Love the location beautiful surroundings.Great for kids.In Ventian Village.

I like Ben and Jerry's but there was no seating, and it felt like one step up from simply just getting a pint at the corner store. It's unclear what the scoop shop's draw is. read more