The customer service was good. The shop is small and narrow but they have a variety of different ice cream options. I do wish they had some sort of exclusive store flavors or something more unique. I paid $11 for a regular milkshake that consisted of 3 scoops of ice cream of choice with milk. I don't think it's worth the price but it was still good regular milkshake. read more

If you're looking for a sweet treat that's sure to satisfy your cravings, you can't go wrong with a visit to Ben & Jerry's at Universal City Walk. Pretty sure this is the cutest Ben & Jerry's evaaaaaa. From the huge crashing car outside to the bright colors and lights, everything about this place screams Instagram-worthy. But it's not just the aesthetics that make this location worth the visit. The ice cream itself is top notch, as you would expect from Ben & Jerry's. The flavors are rich and creamy, with a wide variety of options to choose from. Whether you're in the mood for something classic like Chocolate Fudge Brownie, or you want to try something a little more adventurous like Phish Food, you won't be disappointed. Staff seems like they just toked a bit, but as someone who also enjoys a good puff, no qualms there. Super weird though - they had a sign up they were out of milkshakes. Whaaaaa, y'all are an ice cream shop! You need to have this! LOL. Grab a scoop of your favorite flavor and be sure to take a pic outside with that cool decor! read more

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You can never go wrong with chunky monkey! That's my all time favorite flavor! It's a shame there aren't more Ben and Jerry's locations elsewhere in California but for now we will have to keep visiting this one! read more

Got two chocolate milkshakes and they were pretty good! I'm pretty sure they were normal price and nothing seems too hiked up because it was at Universal. read more

Ben & Jerry’s - the interior of a restaurant - Ice Cream & Frozen Yogurt Near Me - Universal City, California

I want to give this place the benefit of the doubt. That's why I'm going with 2 stars instead of 3. Came here with my son on a hot summer afternoon. I was shocked to see they only had 1 employee behind the counter both taking orders & ringing people up. That lead to not only a long line, but a small moving one. The Employee was very friendly and did her best to get people through as quickly as possible, but I was absolutely shocked that at a location that gets massive foot traffic they didn't at least have 1 person just taking orders & 1 person ringing people up. The employee there absolutely needed some backup. I was also shocked to hear that they were out of milk. I had planned on getting a shake, but I heard the woman mention to a customer in front of me that they just didn't get any that day so all she could do was scoops for the day. That's crazy. For a place that is charging more than other locations, you'd think they'd at least ensure that they had all the inventory needed to give customers what they wanted. Will I come back here? Maybe. But I will stop to think about if I really want to potentially wait in a long line to get my 2nd choice again. read more

I can't help myself to walk into their store because of the fun decoration outside the store (on the wall). So animated!! I never get disappointed with their ice cream flavors. The quality is always consistent. Yes, the price is a little bit higher compared to other locations. But after a long day walking in the Universal Studio, ice cream is the best way to recharge! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Universal City, California

Visited this location earlier this week after finishing the day at Universal studios. We were the only customers in the store. Had a small cup of chocolate and vanilla ice cream. The ice cream was delicious and of perfect consistency. The store is at the perfect location in Universal city walk. The staff could have been more friendly though. The store ambience is also nice. I felt the small cup was a bit pricey but then what is not pricey in today's market. read more

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I was here with my family on a Sunday afternoon while we were walking through Universal City Walk. Grateful they had three vegan options. There was Chocolate Chip Cookie Dough (Vanilla with chocolate chip cookie dough and fudge flakes), Strawberry Marshmallow (Strawberry with Strawberry Marshmallow swirls), and Colin Kaepernick's Change the Whirled (Caramel with Fudge Chips, Graham Cracker Swirls & Chocolate Cookle Swirls). I don't like Strawberry so I didn't sample that. The Chocolate Chip Cookie Dough was okay. Colin Kaepernick's Change the Whirled was pretty good. I only wanted one scoop but the employee told me that I can only get two scoops. It was $8.50 for a small cup and $10.50 for a large cup. It's expensive. I ended up getting one scoop of the Chocolate Chip Cookie Dough and one scoop of the Colin Kaepernick's Change the Whirled. The employee looked bored and didn't say much. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Universal City, California

I wanted to share my experience from my visit last night. I stopped in for an ice cream cone, and the young man who was supposed to take my order didn't end up helping me. He seemed off (possibly under the influence )and was very short in his responses, avoiding eye contact and not answering my questions. It came across as unprofessional, and I was especially concerned since there were children around. I thought you'd want to be aware of this. read more

Really nice people! Cloe was great helping us pin down a menu item that would work for my wife and I with her allergy. Everything was clean and wife had zero reaction to any gluten as she normally would risk. Loved the Berries sorbet slush- prices are steep at $12 a drink but delicious and fruity( and more worth it than anything else on Citywalk). Employees seem to work alone in the morning- we came into our server hard at work cleaning. Great work ethic to see in todays generation, ESp- in Hollywood where most customer service interactions we have had are flippant and bordering rude. Appreciated the extra attention. We definitely are planning to be back before the end of our trip read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Universal City, California

Ben & Jerry's ice cream has been at this universal city walk location for a while now. You know what you're getting with the brand as they always have new and interesting flavors. Pick your poison and you can either have them in scoops or cone or build your own ice cream smoothie. The best part is that this place is open pretty late even after you get out of the Halloween Horror Night at Universal. read more

Ben & Jerry’s - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Universal City, California

It was good I liked it staff is nice I will go again since I have season passes for USH read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Universal City, California

Located at Universal City Walk, this is a busy and popular place to get your sweet tooth fix after a day shopping or hanging out at Universal! Brightly lit and decorated, the ice cream is onolicious and you can step up your order by getting toppings or a fancy waffle cone! Kind of pricey when the price of a small scoop in a cup costs more than 2 half gallons at the grocery store, but what the heck! Enjoy the atmosphere and energy of this place at Universal City Walk! You're on vacation, right? read more

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Haven't been to a Ben & Jerry's in a long time but we swung by today after we left universal studios Hollywood. Ordered a small cup of 2 flavors: strawberry cheesecake & black cherry Yum! read more

What more could I say excellent ice cream and great service. We got Strawberry cheesecake very good and enough for two.

This review is for the young female associate (petite with brown hair and glasses) that was working Jan 31st around 7:45/8 pm. If you don't like your job, maybe find a new one instead of imposing your negative attitude onto others. Ben and Jerry's needs to offer customer service training or at least hold their employees to a standard above sub par. I normally overlook bad service because we could all be having a bad moment; but my daughter was really excited to get ice cream all day, and we have had exceptional service from literally every store and restaurant we have been to on our 4 day trip except our last stop Ben and Jerry's. Saying you're welcome or have a nice night is the bare minimum. Customer service is apart of your position, sorry getting back on your phone was not as important as your job. read more

Ben & Jerry's ice cream is great at the grocery store and even better at the shop. There's more variety at a shop and you can try any flavor you want. I met the owner, Stacy, and she's great and very friendly. I was happy with my experience and with my ice cream. At the time, my birthday was coming up, so it was a nice treat. The shop is priced about the same as any other Ben & Jerry's in the area and it is at market price for artisanal ice cream shops that have recently grown in popularity in Los Angeles in the past few years. From reading Yelp reviews, the owner is pretty responsive to what they have control over, like small scoops and customer service. I go to Universal Studios as a local and I often go to AMC at City Walk and I see how busy the mall itself can be and how customers can be, so good job to them for holding it together and being graceful. read more

I love Ben & Jerry's ice cream!! This location is just a tad bit on the smaller side and when it's crowded line can get hectic and hard to move around inside.. My favorite is chunky monkey! read more

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We love Ben & Jerry's ice cream. Whenever we're near one, we have to go in and order!! Wish there was a scoop shop in our town.

Would give zero stars if I could. Refused to accommodate a gluten allergy by pulling a clean scoop from the back because it wound "take 40 mins." I've eaten at countless ice cream shops (including other Ben and Jerry locations) yet for some reason there is something magical about their freezers that they can't pull a clean scoop. For a company that bases itself on inclusivity they failed today. Very disappointing. All 8 of us walked out since 1 of us couldn't eat. read more

Why is this place expensive as heck and the ice creams are hella below mid. Hella nasty I'd rather buy the actual tub from the store read more

Ben & Jerry’s - My Pic is pretty tho - Ice Cream & Frozen Yogurt Near Me - Universal City, California

Mmm mmmmmm delicious Ben n Jerry's. I can't get enough of the phish food and cookie dough ice cream :) some Ben n Jerry's ice cream is exactly what I needed to wrap up the night at universal city walk. The staff was extremely nice and attentive. I am definitely coming back to get some more scoops and prance around universal city walk with ice cream in my hand. DELISH! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Universal City, California

2 stars because we me and my girlfriend love the brand's Ice cream; however on Saturday, October 3, we were awfully disappointed. Seems like the employees there didn't like being there, service was ehhh. My girlfriend (left) barely had a full scoop. More like 2 scrapes**. Places like Salt and Straw, Baskins Robbins, Afters, and Cauldron give better scoops. It's obvious the employees at this Ben and Jerry's are not trained correctly or are just bad. I would've give this location a 1/5 but I like Ben and Jerry the owners. Two of my fav friends - as my girlfriend would say. But they fumbled** big time here. You call these scoops?? read more

Ben & Jerry’s - Poor scoops of ice cream. Is this even considered a scoop??? - Ice Cream & Frozen Yogurt Near Me - Universal City, California

No complimentary samples? Why? First time I hear of this, needless to say I'm disappointed...

Stopped by for something to cool off this summer heat, and I have to admit, it was better than I expected! Other than their delicious Icecream flavors of dairy & non-dairy options, the staff is super friendly, the lines were really efficient for a Friday night, and they have wooden spoons!! Definitely coming back for more icecream every time I'm at Universal If you're a chocolate person like I am, I recommend the Phish Food flavor--ask for a sample if you don't believe me ;) read more

Ben & Jerry’s - Wooden spoons - Ice Cream & Frozen Yogurt Near Me - Universal City, California

I've always loved Ben &Jerry's for their cookie dough ice cream and their creative flavor combos. Sometimes I'd get something to eat after dinner if visiting Universal with family, but these days I don't stop in as much. Located in the Citywalk, it's between Hot Topic and Mini Monster. They carry most of the core favorite flavors the brand is known for. For those who are dairy free, they only offer 2 flavors of dairy alternative ice cream - bit of a lost opportunity but I know the space in the freezer is limited. Staff has been okay the past few times I've gone. No one is rude but I'm hard pressed to see anyone look excited or upbeat when serving customers. Maybe I've caught them on an off day, but it's something I've noticed. Prices are a bit higher here than other locations I've visited, likely due to the rent at Citywalk. This isn't Ben & Jerry's fault, but it does make me less likely to want to set foot in here to spend $16 on 2 small cups of ice cream on a regular basis. read more

We came here recently and dealt with an extremely rude and disrespectful employee who refused to allow us to sample ice cream and gave us incredible attitude for absolutely no reason. It seems the employee is miserable and likes to spread it to others. Kindly do not give this location your business. You are better off getting ice cream elsewhere in City Walk. And for the business saying it's related to "covid," please stop using a previous pandemic to justify your inability to provide samples. There is absolutely no covid restrictions in place at universal or city walk so kindly stop trying to fool people. read more

We had an ice cream fun day at work catered by Ben n Jerry's. The employees were surprised to find they do cater so everyone was talking about doing same thing for kid's birthday parties. Our server, Rafael was great. Unfortunately, he didn't know pricing for catering. I tried to call but chose to message them via fb to get more info. Four days after, someone from this branch replied to my message and asked me what they can do. I replied right away that I want to know more info about catering. I didn't get a reply so I sent them another message today that it looks like they don't want business for not replying. I finally caught their attention and now they want my business. Too late though. One star is for our server. The rest earned no stars including the flavors brought to us. The American Dream is okay but the mango is meh. read more

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The girl behind the counter was absolutely rude. I have two young kids who unfortunately do not know what they wanted to order. They each asked for a couple of samples. As I was about to make a real order, the girl automatically tells me that she cannot give me more samples. I was not trying to sample anymore as I had already told my kids that they needed to choose. Not happy with the service and will likely not go back to this location. The ice cream is fine, a bit on the sweeter side. It smells super sweet as you walk into the etorr. Not many choices if you are lactose intolerant or wanting fruitier flavors. read more

Yummy yummy ice cream at universal citywalk, lots of flavor, the cashier was super nice too.

Fair wages, fair trade, voting rights etc. makes me support your business. But, how about vending ice cream properly for starters followed by plain customer service? 1. Two customers walked out using some very unflattering words about the store & its employees. 2. The girls at the counter has serious attitude issues. Let me put it this way, they treated us like... slaves of a bygone era (Do I need to say more?) 3. Ice cream was more like milk...half melted by the time it was handed out. 4. The cones sucked. You made them out of recycled paper? Oh btw., you were not doling your goods out as charity; I paid for your piece of $#!t delivered in a crappy way. You guys should be ashamed of yourselves. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Universal City, California

Meh, I'd rather have a Ben & Jerry's pint from the supermarket. This just did not taste the same. Ordered a half baked and caramel blondie cup . . . for $7 . . . I can get two pints for that. Ridiculous. Now I get it. Brick and mortar ice cream shops will always be crazy expensive, especially those in a tourist trap like City Walk, but c'mon . . . at least make the $7 ice cream taste better than what we get at the market. At least the employee was nice and let me sample 5 flavors. read more

The churro is just average especially for the price. The soft serve is pretty good for a hot day, however the portion is pretty big. It can get a little tiring if you're eating it alone. It is definitely bigger than a recommended serving size. Decent price for the size of the cone. read more

Ben & Jerry’s - Soft Serve in Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Universal City, California

Very easily the best thing about spending the day in Universal City is trying to beat the heat with a scrumptious scoop from the ever reliable Ben & Jerry's. As satisfying as a scoop is, I'm always amazed at how sweet the staff here treats the tourists and the locals alike--top notch establishment! read more

Ben & Jerry’s - happy come day! - Ice Cream & Frozen Yogurt Near Me - Universal City, California

The service was contrityat best. Ice cream wasn't my favorite. And did I mention ride? Oh yes... not worth it. I get that service is no fun sometimes. But we were treated so poorly by the employees working we will never be back. Sorry. read more

Ben & Jerry's ice cream, the all-American dessert. Interestingly enough there are 2 places that you can get Ben & Jerry's ice cream around the Studio City area. There is a Ben & Jerry's ice cream store on the Universal City Walk near the entrance of Universal Studios. There is also a Ben & Jerry's window inside Universal Studios near the Special Effects Stage show. (So I'm not quite sure which location everyone is checking in and talking about here.) This rating for the Ben & Jerry's ice cream is for the location on the Universal City Walk (outside of Universal Studios.) This is also my first time trying Ben & Jerry's ice cream at the store instead of buying it in a pint at the grocery store. I had ordered: -Cookies and Milk (Didn't really like this flavor. It was like a interesting flavor of cookies and cream. But my friend ordered it without sampling it first so "o well".) -Strawberry Cheesecake (I actually really liked this flavor. It really tasted like I was eating a strawberry cheesecake with a scoop of ice cream on the side. I would defiantly order this again.) Pros: -Taste test first to see if you like the flavor before ordering. (That way you can never mess up.) -They allow you to bring in the ice cream that you buy on the City Walk. (YAY!) Cons: -Prices are costly compared to a pint you can buy at the store. (But hey this is a theme park, so you kinda have to suck it up if you want to order the ice creams here.) $5 for a small (2 scoops) $6 for a large (3 scoops) -Some of the flavors melt faster than the others. 0_0 um ok that happens but, I dunno why. Overall, if the weathers hot and you are with a crowd dying from a heat stroke but, would not comply with just plain water this is the place to go. read more

Ben & Jerry’s - Ben & Jerry's store front on the Universal City Walk - Ice Cream & Frozen Yogurt Near Me - Universal City, California

I absolutely love Ben and Jerry's ice cream! It's like comfort ice cream for the soul. Their flavors are pretty unique in my opinion that it's always so hard to pick. Normally when I go to the store I usually end up with some half baked goods if you catch my drift! My boyfriend and I came to the city walk location after our Valentine's date at universal for some ice cream on the road, and the line was huge! But it was longer when we left, so we had pretty perfect timing. We were looking at all the flavors and there were just so many it was hard to decide, I was in between coffee coffee buzz buzz buzz (coffee ice cream with espresso bean fudge chunks) and lazy sunday (vanilla cake batter ice cream with Choco/yellow cupcake pieces & chocolate frosting swirl, looking back at this, it sounds like a breakup type of ice cream...very intense) but I ended up with something completely different, salted caramel blondie & strawberry! Both were delicious, subtle flavoring and not too intense. It was nice not having to feel like I was getting diabetes through each bite. My boyfriend got candy bar pie (PB ice cream w/ fudge flakes, Choco nougat, and sweet salty pretzel swirls, dayummmm) and the classic chunky monkey! He loved both his flavors but if you don't LOVE peanut butter (like me) candy bar pie might not be for you...it literally taste like frozen peanut butter...but he liked it. Ask for samples! And ask how many scoops are in the sizes, we got a medium which is 3 scoops! For the same price we got to choose multiple flavors. Don't be fooled! :) read more

YummO with a capital YUM! I love their decor too. Super cuuuute. Kids can't get enough. Wish it was just a little cheaper though. Or they offered a coupon or something! read more

This was a great way to end our trip to Universal - we glad the creamery was on our way to the parking lot Great selection, friendly service, a small tile bench outside. Lovely read more

It was great being able to pop in and grab a sweet treat on a warm day. The bf and I decided to split two flavors - we got one scoop of the Americone Dream and one scoop of the Chocolate Fudge Brownie. While the chocolate was pretty basic, the Americone Dream hit the spot. The scoops are not overly large and it was the perfect amount for two people to share. read more