my dog was having some stomach issues and stazia gave me great advice on a new food (which my dog…read moreloved) and some supplements that helped his skin clear up!! everyone was helpful and my dog loved all the praise and treats he got!

Changing my review to three stars as the east side location gave great customer service compared to…read morethe west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

This pet store was my favorite for a long time. I loved supporting them…read more But I had a negative experience that has just made it so I can't support them any longer. The food I typically buy from them had a 37% price hike in one week's time. There was no warning or communication to their regular customers. I budget for my dog food so I was surprised and upset. I do admit I was angry, but I was angry at the price not the person. And instead of being understanding, the woman at the counter got snarky, and reactive with me and said they 'couldn't help brand mark ups'. It made me feel like they were saying we don't care that you are too poor for our food.. take a hike. So I did. Really unacceptable price gouging and customer service. I am sorry to say I won't return there again.

Very unpleased with the accommodations... JACE the store MANAGER told me she was unable to honor my…read morecertification... Adopted a kitten from the human society 2 weeks ago, they gave me a flyer for a free bag of cat food. On the flyer stated "proof of adoption required" I was able to provide proof of adoption digital proof (email) including bank statements. Jace then told me she was UNABLE to honor because she needed PHYSICAL proof. I then expressed you should have the flyers state PHYSICAL proof... And proceeded to ask if she could still honor it since the flyer doesn't state physical.. she replied with "we are working on it..." Very unpleasant experience was hoping I could have found a good pet store..

Shayna at Pet Supplies Plus grooming handled our prior golden retriever "Emma bean". Bean died of…read morea very aggressive cancer at 4.5 yrs old and I want everyone to know that Shayna is not only a phenomenal groomer..... but she has a heart of gold, as well! You see, Bean and her really had a special relationship. For a dog that always hated going in to get a grooming, I noticed the first day we met Shayna Bean had found not only her new groomer but also a buddy. In today's world, where "customer service" as we use to know it seems long gone.....that is NOT the case with these gals (Kayla & Shayna). Not to mention that whenever we go in to pick up dogfood or treats/toys, etc their entire staff is super helpful and friendly! We now have a new addition to our family... "Tilly" our new English Cream golden retriever. I'm super grateful that there are still such great folks out there that we can drop our sweet girl off to without any worries and know she is safe and loved even when she is away from home. THANK YOU ALL, but especially Shayna, so much for making our doggo's experience getting bathed and groomed so wonderful!

The living conditions of the small animals in this store and the products they sell for said small…read moreanimals are absolutely horrific and i am appalled please please do a large amount of research into the necessary care of any pet you buy from anywhwre

Of the several pet stores in town - chain and independent - PetSmart ranks high. Prices are…read morereasonable, the store is well laid out and lit, and the selection is better than everyone else. My other favorite pet store (Pet Express, an independent) doesn't carry Science Diet products, for instance. Getting prescription cat food is not a big hassle, either. Just present your vet's prescription to the counter in the back and you'll get a PetSmart card good for a year.

Want to give a shout out to Michelle. Went in to do an exchange for a different harness. Michelle…read morerecommended a different type of harness and it made a huge difference in my control of my 110 lb pitbull and his pulling issues. It was late and the store was getting ready to close but Michelle was very patient. She gave me a master class on some basic training techniques that were very useful. Rocky responded to her beautifully and he was having fun!

I love it here! The fish look happy and healthy. I love so much that the bettas aren't in cups…read moreand look much healthier then in Petco or Walmart. The first time I came here was for an emergency 10 gallon tank because mine broke while moving. It was a good price and they were very helpful and friendly, even though I showed up around 8pm. I'll sure be coming back soon for some live plants!

This is my favorite aquarium shop in Bend. Not only do they have plenty of beautiful healthy fish…read morebut they are also knowledgeable about them. They also have a good selection of live plants. I only go for my freshwater tank, but they also have a great saltwater selection.

Joe was super helpful and knowledgeable! They expressed genuine care for our needs and never left…read moreour questions unanswered. To whom comes across Joe, you're in good hands. Joe is swagnificent.

We had used the U-wash services in the past with pretty good results, but this last time, with our…read morenew puppy, it was a disaster: no aprons, no ear wipes, "no extra towels or I'll charge you extra." But the worst was the terrible collar attached to the tub. Not sure why they switched to collars that you need to hold onto the dog with. Absolutely changed for the worse. Like the store though. I will never use the dog wash ever again.

Staff is incredibly friendly & helpful! Every time I come in if I have any questions they'll help…read moreme out the best they can. The vibes are always positive.

Shopped here twice while I was in the Bend area. Amazing…read moreselection of dog food, everything looked to be in stock, great high quality accessories, high quality treats and great service from the staff. I was having trouble finding my dogs food and called them, they said they would sit a bag out for me so when I came in it was ready! Defiantly recommend for the pet owner looking for the better quality food, treats, toys and accessories.