my dog was having some stomach issues and stazia gave me great advice on a new food (which my dog…read moreloved) and some supplements that helped his skin clear up!! everyone was helpful and my dog loved all the praise and treats he got!

Changing my review to three stars as the east side location gave great customer service compared to…read morethe west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

Wonderful staff...it was our Lab's 8th birthday (Talulah) and they were so sweet with her. Loved…read morethe "wiggle bum" dog biscuit.

Nancy is so great! I just adopted a kitty from the Humane Society of the Ochocos and still figuring…read moreout what kind of food he likes. Mud Bay is so great bc they offer samples of wet and dry food! I got coupons and even a free little toy for my newest member of the family! Nancy was helpful with helping me pick out food and toys and is just so friendly... I'll def be back!

On trips, I always have to bring something home for the family and that especially includes the…read morepup! A friend of mine met up with me with a bag of goodies from here so he took me back to do the same. Bendy Dog is a nice little pet shop in downtown Bend, on a street with other fun little shops and restaurants. They're mostly open during the day and sell toys, harnesses/leashes, food, and treats. Prices I felt were high but reasonable for a small shop and good quality items. I was recommended a bag of bison liver treats and thought the pup would enjoy them. I had no idea they would make him go nuts whenever I open the bag! I like that it was a local company from Colorado and they were fresh. If you're looking for a fun pet shop in Bend, this is a great spot.

This place is very tiny but the staff is amazing and they sell great brands!…read more We stopped in while we were in town after a backpacking trip. I saw some reviews said they don't sell small dog items but there were plenty of coat options for my 11lb dog. Will be back if we're in the area again.

Love this incredible spot that has the most helpful and attentive staff. Super array of quality dog…read morefood, treats and any accessory your pup may need. Support local and check this place out for your four-legged needs!

Great place to grab frozen dog food when out camping! People…read moreare friendly and happy to help.

Very unpleased with the accommodations... JACE the store MANAGER told me she was unable to honor my…read morecertification... Adopted a kitten from the human society 2 weeks ago, they gave me a flyer for a free bag of cat food. On the flyer stated "proof of adoption required" I was able to provide proof of adoption digital proof (email) including bank statements. Jace then told me she was UNABLE to honor because she needed PHYSICAL proof. I then expressed you should have the flyers state PHYSICAL proof... And proceeded to ask if she could still honor it since the flyer doesn't state physical.. she replied with "we are working on it..." Very unpleasant experience was hoping I could have found a good pet store..

This pet store was my favorite for a long time. I loved supporting them…read more But I had a negative experience that has just made it so I can't support them any longer. The food I typically buy from them had a 37% price hike in one week's time. There was no warning or communication to their regular customers. I budget for my dog food so I was surprised and upset. I do admit I was angry, but I was angry at the price not the person. And instead of being understanding, the woman at the counter got snarky, and reactive with me and said they 'couldn't help brand mark ups'. It made me feel like they were saying we don't care that you are too poor for our food.. take a hike. So I did. Really unacceptable price gouging and customer service. I am sorry to say I won't return there again.

Michaela at pecco today and every other time i've been has corrected me when I say thank you,…read morema'am, very rudely and tells me there and they them.I do not recommend this place because the cashiers are condescending.

We needed a collar and tag for our dog. Her's got left behind while we were traveling. Karen…read morehelped us find what we needed, engraving the new tag, and putting them together (getting the tag out of the case was a production). Super friendly and very helpful. Thank you Karen!

Of the several pet stores in town - chain and independent - PetSmart ranks high. Prices are…read morereasonable, the store is well laid out and lit, and the selection is better than everyone else. My other favorite pet store (Pet Express, an independent) doesn't carry Science Diet products, for instance. Getting prescription cat food is not a big hassle, either. Just present your vet's prescription to the counter in the back and you'll get a PetSmart card good for a year.

Want to give a shout out to Michelle. Went in to do an exchange for a different harness. Michelle…read morerecommended a different type of harness and it made a huge difference in my control of my 110 lb pitbull and his pulling issues. It was late and the store was getting ready to close but Michelle was very patient. She gave me a master class on some basic training techniques that were very useful. Rocky responded to her beautifully and he was having fun!

This place is Teacup approved. He's my little white chihuahua mix. He's very picky about other…read morehumans but he wasn't too worried about Jon. He's his new groomer and nail tech. Jon did a great job clipping his nails and also gave him a lovely bath. We've seen Jon a few times now and Teacup always comes back nicely trimmed. Jon is very receptive whenever I text about appointments and he's been very patient with my little guy too. This local shop is a win. I recommend visiting them if you're in town. Im lucky to have a friendly local groomer in the area.

Took our Border Collie Mack in-he was long over-due for some grooming services. He came out looking…read morelike a new dog! They did an excellent job! I came out saying "Wow they definitely know how to groom!" And he smells soo good(: Definitely would recommend! Plus check out their boutique!

I am a Concierge for Seniors here in Bend, Oregon. My job is to take care of any and all…read morenon-medical needs a Senior may have to assist in living their Best Life. Recently I had a client who needed help making sure the needs of her adored pet were taken care of. I contacted Bend Pet Express and was connected with a very helpful and capable young lady named Liss and her staff Oliver, Kas, and Kiyta who went completely above and beyond when I needed urgent help supporting my client with health issues. Her dog is truly the love of her life, but managing food orders and deliveries to her independent living facility had become a major source of stress and anxiety for her. ​The team at Bend Pet Express stepped in with incredible empathy, coordination, and grace. They set up a customized, special delivery arrangement tailored specifically to her needs and schedule, completely erasing her worries. Seeing her face light up knowing her companion would always be taken care of--without her having to lift a finger--was priceless. ​It's rare to find a business that combines top-tier pet supplies with this level of genuine, compassionate community care. They didn't just fulfill an order; they brought total peace of mind to someone who needed it most. I cannot recommend Bend Pet Express highly enough! Peer English At Your Becon Call LLC.

I came here to do a self service dog wash. I called to make sure I can do a walk in and was told…read moreyes. I came at 1130 just to get turned down. Gal told me they have no spot for walk in as it's filled up.. they told me to come back at 130 appt. I came back at 130- the gal set up the wash station. Water was luke warm, they handed me a 1- small hand towel to dry my 19 lb dog. That only covers the face. The vacuum set up was very hard so didn't use it as my dog was freezing cold. When I'm paying, gal Told me to tap and saw they're asking for tip. I did the work so no tip. Anyway, i would not come back.