Stopped by the Benefit Counter to inquire about eyebrow services. Ariana was very helpful and was able to wax my eyebrows. What a difference! I booked my next appointment in 4 weeks. Nice discovery read more

Ariana was AMAZING! Service took 45 minutes, location right inside the Macy's side door. Total was $99 for brow tint, laminate, shape. The technician was super friendly and talkative and the service went by very fast. I will definitely be back. My brows speak for themselves. read more

Benefit Cosmetics BrowBar - After - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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I went into Benefit BrowBar and had Stephanie do my brows. I have been to many places to get my brows done but this, by far, has been the best experience I have had. Stephanie took the time to map out my brows based on my face. When she was waxing them it was the most painless experience I have had getting my brows done! read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I just love Stephanie! I've been going here for over two years now. She's so sweet, professional and does a great job.

Stephanie from benefit brow bar was AMAZING. She was super sweet and I enjoyed having a conversation with her. She's bubbly, kind and super knowledgeable on her product info! Thank you Stephanie I can't wait for my next appointment!! read more

Benefit Cosmetics BrowBar - Amazing brows! - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I have been coming here consistently and have had a decent experience until today when I was turned away for being 7 minutes late (I didn't take into account parking during the holidays - my bad.) In my months of going there, no one ever told me that appointments get canceled after 5 minutes. If this is policy, I personally think it should be stated when booking. I wasn't in a hurry to get to my appointment today because during my last appointment, Jackie was over 15 minutes late. If there is a clear policy for customers being on time, it would be appreciated if she had to be on time as well. I decided to take my services to Anastasia Brow Bar in Nordstrom and I love it! read more

I love Jackie!! My sister went there first, and then recommended that I go. Every time I've been back in OC, Jackie is my go to eyebrow gal. I will sometimes pluck my eyebrows (even though I shouldn't!) in between appointments. Other people have always made judgmental comments, but Jackie just smiles & manages to fix them. read more

A little over due been coming to Jackie for a couple months now! Couldn't be happier with the shape and she got me hooked on Kabrow perfect read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

*just an FYI this is a few months too late, I will update when I have gone again* it was a friendly and fun environment and while I LOVED how fierce my brows looked afterwards, the only reason this is getting 3 stars is because of their appointment only policy. I had previously been walking through Macy's and wanted to get them done and was turned away and told it's only via appointment which is no biggie and I understood. I made an appointment and the day came and everything was going well (I went to get my full face waxed and eyebrows done), when either a supervisor or manager came over to the girl doing my brows and told her she had a woman wanting her brows done and if she could squeeze her in?! I WAS SO UPSET. Obviously the girl doing my brows couldn't say no to a supervisor and so she ended up rushing to finish my eyebrows and I felt rushed out. She stopped talking to me, was waxing faster and even before she was done she was handing me a mirror to lol at my brows! And it's all because of this INCONSIDERATE ENTITLED CUSTOMER AND INCONSISTENT MANAGER. If it's appointment only Benefit, please do not make exceptions! I obviously felt "well I guess if I was white I wouldn't have been turned away the first time". And it's not a nice feeling, hence why I haven't been back. Please just be consistent with ALL customers. Note to fellow customers: PLEASE LISTEN TO POLICIES AND DONT THROW A FIT!! You ruin experiences for others and your time is not more valuable than others'. Humble yourselves! :) I have since given this benefit brow bar another chance and am super happy with them! I definitely only go to them for my brows. I have not had any issues with my appointments or the techs being rushed or overbooked. I am met with no issues and the girls are always so nice, don't pressure me, and take their time!! :) glad I gave them another shot! read more

This is a hidden gem! Make sure to see Stephanie! She knows what she is doing - she's a pro! She is very sweet and checks in with you to see how you're doing (when I first started waxing it means a lot lol) She is very careful and would highly recommend coming to her! read more

Jackie is seriously the best I've ever had. I usually don't trust many with my thick brows but she listened to exactly how I wanted them in the consultation. If youre looking for a new brow expert, I definitely recommend checking out the Macy's mission viejo benefit brown bar the are amazing!!! read more

Benefit Cosmetics BrowBar - Clearly my eyebrows were a thick mess! Now they're thick but clean and precise. - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

Stephanie did an amazing job on my brows!! I made an appointment for 3 o'clock and she was ready for me when I arrived. She was very sweet, thorough, and made sure I was happy with the results. I will be back! :-) read more

Booking with them was super easy! Stephanie was able to accommodate me with only 2 hour notice!! She did a great job explaining what she was going to do, and checking in with me to see if i was doing well during my entire appointment. We had great conversation and I felt comfortable with her. Eyebrow waxing can sometimes be weird because the esthetician is so close to your face, but Stephanie was so friendly, I hardly noticed! She was great!!! Highly recommend her! read more

Stephanie is awesome! I regularly see a Benefit aesthetician at my local ulta, but it happened to be my birthday week and Macy's was offering a free service. I made an appointment with Stephanie. When I arrived she was so nice and friendly. She took the time the draw the shape and made sure I was happy before she started waxing. Stephanie also trimmed and plucked out any stray hairs. She was so detailed and took her time! You can tell she loves her job and it shows through how detailed she is!! It was a great experience and I will be back!!! read more

Fantastic brow bar at Mission Viejo location! Love the consistency of the result I get every single time. Stephanie is so talented, very kind, and professional. I have been getting brows waxed since I was a teen with Benefit started out in Sacramento. Stephanie by far is the best technician. read more

Jackie is amazing! Definitely ask for her. She took my brows from sad and wild to tame and gorgeous! She is truly great at her craft and I am so lucky I found her. She knows what she's talking about, understands how to build the perfect brow based on each face and recommends the right products to enhance to aid your brows and face. Love love love Jackie!!!! read more

I loooooove the new esthetician! Stephanie is so sweet and my brows look snatched! I love that she really took her time to make sure everything was done right and that I was happy with everything! Her wax also wasn't too hot which was great it's been a week and a half-ish since I got them done and they've barely needed a touch up which is saying something because my hair grows suuuuper quickly. I will 100% be returning to get my brows done with Stephanie again! read more

I love my eyebrows! Stephanie did an amazing job, I haven't had a good experience in a while at benefit but today it was changed by Stephanie she did an amazing job she took her time , she showed me step-by-step what she was doing, she also mapped out my eyebrows before using the wax which that made me comfortable with her touching my eyebrows. In all she was great ! Definitely recommend her she's amazing ? Going back for sure ! read more

You wont be disappointed with Stephanie! Seriously the sweetest esp to your brows! She takes her time with outlining it to make sure it's to your liking. The perfect brow for me every time! read more

My first time ever coming to Benefit Brow Bar. I booked an appointment in advance with Stephanie. She was super sweet, easy to talk to, listened to what I had to say, and showed me my brow mapping before she started tweezing. It was a great experience! I love the way she did my asian brows. 10/10 would recommend!! read more

Completely disappointed in the customer service here. I happen to be shopping and came across the brow bar, perfect everyone was talking to each other so I figured slow period. I asked if I could get my brows down by the lady who does it and was laughed at ( like why are you talking to me) oh I'm sorry are you not working today!! So I walk myself to the cashier and it's a 11 am, so it can't be busy right? Wrong I was told that the only brow lady was going on lunch ( weird I swear you just opened) and the next available is 4 pm. So I decided to leave and go shopping about 20 minutes later I walk by and the same lazy ass people are still there. Nice I guess I will take myself to Ulta or south coast. read more

I have been avoiding to get my eyebrows waxed due to having a horrible experience a few years back but one day I came in to Macys and I met Jackie who answer all my questions and made me feel comfortable so I decided to give it a try one more time After my first time getting my eyebrows done by Jackie I feel so comfortable and had an amazing experience since then. I highly recommend getting your eyebrows done in this location you won't regret it. read more

Jackie has been doing my brows for a couple of months now. And I am always so happy when I leave!! She does exactly what I ask her, And how i want my brows to look like ! Keep up the good work Jackie ! read more

Stephanie at the benefit brow bar is AMAZING! She is so sweet and friendly and my brows look the best they ever have! She's a miracle worker and is so efficient and meticulous! I really appreciated Stephanie's willingness to squeeze me in at the end of her day and that is just one of the many ways she shows her dedication to her clients! I'll never let anyone else do my brows again! read more

Jackie has been a silent savior for my eyebrows! Every time I come here she's prompt, respectful, and has a calming presence. I've been on a mission to shape my "'no arche" brows and she's helped me create one little by little every time I come here. I've gone to other trendy and expensive eyebrow joints in LA and although their service was good. It was not anything like what I get here with Jackie! I'm telling you take your business here and you'll see amazing and beautifully shaped brows. Jackie all the way! read more

Stephanie is awesome!!! Explains the process throughly making sure you feel comfortable and is amazing at shaping brows. I will forsure be coming back to see her! read more

Jackie is a goddess. She's precise, and pays attention to detail. Their station is clean, and she keeps it as quick and painless as possible. The entire staff there is fun and chatty, makes me feel like I'm out with my ladies read more

If 10 stars was an option, I'd definitely give those all to Jackie. I can't trust my eye brows with no one but her. She's the best. She's great at what she does! Love her. read more

Love the staff here! They are great with my tween giving her a perfect natural look.

I'm so glad I found this place. Most importantly I would like to thank Elisa for fixing my eyebrows. Not only did she fix my eyebrows but also gave me useful tips as well. I almost went crying to Elisa because before that I went to the threading/salon in front of Rubys and the nice lady that attended me did not thread them right. Elisa and the rest of the ladies are beyond friendly and give great customer service. I recommended making an appointment though it will save you time read more

I drive from Los Angeles to Mission Viejo just to get my brows done by Jackie, she is professional courteous and always leaves my brows on FLEEK read more

Seriously in a mall they cancel you if you're 4 minutes late? I ran through the mall after being stuck at a checkout and they cancelled. First and last experience at this location. read more

I came in during my lunch break and asked if there was any availability for eyebrows the sales rep told me, right after her current appointment she can take me in, she asked for my phone number so she can give me a call as soon as she was done I waited around for a full hour my entire lunch break, no call. I am sure this is a great place but in regards to there customer service I was very disappointed I understand that I was a walk in but I would have been entirely open to scheduling an apt for a day that would have worked better...also I did call again to see if there was any availability when I was off work at seven she said no that seven is there last apt which was surprising because I've had an apt after seven at a different location before....disappointed they don't want me as customer read more

Stephanie did a wonderful job on my brows. Service was prompt, thorough, and high quality. I will definitely return.

So, I've been to this particular Brow Bar twice in the last two months after the Macy's that I used to go to regularly got shut down. I don't have a problem going to different Brow Bars though as I have gotten my brows done in 5 different locations including this one by many different people without incident. This is by far the worst Brow Bar with the worst service to date. Although this location has always been lackluster and understaffed (especially compared to South Coast Plaza's Macy's Brow Bar), the people who work at this location currently are HORRIBLE! Back in high school, I used to go to this location to get my brows done without incident. Now, the people working here have no clue what they are doing. It is obvious that the girls that work at this Macy's are cavalier and inexperienced. The customer service is awful and everyone acts like they're new. The worst part though is how stingy they are with their time slots. They don't make any effort whatsoever to fit people in when they definitely could. Instead, they're too busy goofing off talking to one another and dancing and singing to the music playing on their radio. And if you're a teeny tiny bit late, forget about it. That's just how they are, it's like they're actively avoiding work. The last time I went is the last time I'm going. I got there 45 minutes early and tried to get an earlier time slot (which, of course, didn't happen) because someone was waiting for me. So I wandered around the mall for a bit and came back 10 minutes early. By the time my waxer was done setting up, it was 5 minutes before my appointment. As soon as I sit down in the chair, a lady comes up to my waxer even though she is obviously in the middle of something and asks for help to find some Bare Minerals foundation or something. At first, my waxer says she's busy but then she obliges and takes about 10 minutes helping this lady even though she could've just sent her to the register where another girl working could've helped her shortly. I was angry beyond belief and after a while I said "Um, excuse me are you almost finished, I have to go soon." She then gets sassy with me and says "Oh, do you need to leave now? Because you booked this appointment for 6" basically implying that I in fact did not have to leave. I responded, "It's just someone's waiting for me. And she should've asked someone else" which she doesn't even acknowledge. After she was done helping the lady find whatever for A COMPANY THAT SHE DIDN'T EVEN WORK FOR WITH PLENTY OF FREE MACY STAFF AROUND, she was sassy with me again saying that she only helped the woman because my appointment was at 6 and it was now 6 (which I doubt but can't deny because neither of us was looking at a clock but I was in the chair 5 minutes early). After that, it was the most awkward, hasted brow appointment I've ever had in complete silence and she was rougher than usual with the waxing. I didn't care and was glad it was over quickly. I paid my bill, tipped her, and left vowing never to return. My eyebrows just look meh and I now have red sores on my lip from her botched wax job. Just make the trip to South Coast, it's worth it. read more

Love how people leave negative reviews, and expect it to be believed, when we all read the profile and A. They do not yelp.. ever. And B. The only reviews they have are negative. Spoiled children, throwing tantrums. On to a review..... Benefit has opened their Mission Viejo Macy's location a little over a year ago. I have been a customer since the brow lady stopped me walking through the store and offered to show me a trick with my brows. In the year I have been seeing her, I have gained ridiculously perfectly arched eyebrows, that have filled in considerably since my Chola - esque eyebrows that I was rocking when I first showed up. LINDA is my go to! She is literally hilarious. In under a half hour she makes me laugh, waxes me to perfection, touches all my makeup up, and sends me on my way. She is VERY popular, and is usually booked all day, but if you call, and get a drop in slot, she can fit you in between appointments. Then just be sure to make your next appointment with her before you leave. I have noticed she remembers all of her customers. Names, everything. That's hard to find these days, the personal touch of excellent customer service. I have been to a few other Brow Bars. Always good, but nothing like Linda. They have moved in the store, to a larger, nicer location. Last time I noticed there was a new brow girl there also, as they are getting busier and busier. read more

After having my eyebrows butchered at a nail salon, I was horrified. After allowing my hair to grow back, I went to the Benefit Brow Bar to have my lifeless eyebrows brought back to life. My fears are gone and I have beautiful brows that are no longer an embarrassment. I will be going back for touch ups. read more

Stephanie did an amazing job! It was my first time coming here. She mapped my eyebrows to make sure I still wanted to keep my shape. Then she filled in my brows with benefit product to show me how to do a more natural brow! Love her! read more

Jackie is the best. I've never gotten my eyebrows done before but trust me, it's worth it. She mapped my eyebrows so well. Since I have a past of over plucking, she told me what areas I need to let grow. She even gave me a sample of benefit's brow conditioner with keratin so I can grow my brows out. Made an appointment, walked right up and was out in around 10 mins. I'll never go back to not getting my brows done and I'll always trust Jackie with the the job. read more

I've been getting my brows done here for about a year and jackie is amazing!! I don't trust anyone else with my brows! Definitely book and appointment here! read more