Stay away from this company. Very poor customer service. Just hope the product they placed in my home will work.

I asked to have the pipe from my shower to the shower head replaced-and my drain unclogged. I havent been able to use this shower in a year. I also had them come to fix my furnace and they said it was another problem. If you use them good luck read more

Bennett Plumbing & Heating - Shower drwin - Plumbing Near Me - Falmouth, Massachusetts

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Great service! has done lots of work in Falmouth MA. Would highly recommend them. Always comes on time.

I called and made an appointment. I was given an appointment on a Thursday. They provided a two hour window that the plumber would arrive in. Well, that didn't happen. When the window of time was coming to a close, I called the company and was told that the plumber was running way behind and we needed to reschedule. I rescheduled for the following Monday. I took the first appointment at 8:00 so I would not run into any problems. The plumber arrived. Immediately told me he would not be able to do the job today because the office only scheduled an hour appointment and he guessed that the job was going to take at least a half of the day. He then proceeded to look at the job. Said he was going to run to the supply shop to get what he needed and that he would be back in 30-40 minutes. TWO hours later I get a call saying the plumber has an emergency and will be late getting back to me. Then THREE hours after that I get another call saying they need to reschedule me but they won't charge me for the service call. REALLY? A day and a half wasted on waiting for you but I should be grateful that you won't charge me for it!! Time for a new plumber. read more

Made a dishwasher service appt with a 4 hr window, but no show/ no call after 4 hours, so we called only to find out that their service guys all went home. I patiently made another appt with a 2 hour window, called in the morning to confirm, waited 2 hrs again no show/ no call, so I called only to find out that they moved the 2 hr window without telling us... OK, waited another hr, no show/ no call so called... this time they said they had an emergency call so we would have to wait another two hours. We had to leave so we told him to forget it... he did not say sorry, but instead started lecturing me! Wow, what an unprofessional firm they have turned into... shame! read more

I originally had another A/C company Come to fix our system, they were at our house for hours trying to fix the problem with no results, told us to call our electrician that it was an electrical problem! Which it wasn't! Then he (electrician) recommended we call Bennett! Well two technicians came today at 1:15 and had it fixed by 1:30! Our technicians were Steve and Anthony, both of whom were professional, courteous and knowledgeable! Will definitely be our go to Company from now on! Thank you for your services read more

They came to our house to give an estimate. We wanted to hire them, then wasted our time for over a month waiting for them to show up for a job. Left us hanging. Wish they would have been honest from the beginning so we could have looked elsewhere. read more

Bennett's is the best plumbing business on Cape Cod. They do an excellent job at a great price. They have been my 'go to' company for more than 40 years. The owner is one of the nicest guys you'll ever meet. read more

Firstly, the receptionist was fantastic..friendly and prompt in providing a day for the company to come out for an estimate. The person came out promptly when scheduled also and was very friendly and stated the job looked straight forward. They took an email and said they would respond and never did. I called the receptionist to let her know and she said she would relay the message...never heard a word. So, I would be cautious to use this company and get your hopes up. Very unprofessional, not to provide an estimate after coming out...wasting our time. read more

This is the Place to Call! Our 35 year-old heating system was about at the end of life. I had nursed it through the past several winters and we needed a new one. I started the frustrating activity of calling local businesses to replace it. Many would not call back. Some came and produced outrageous quotes. Then I called Bennett Plumbing. They sent Jimmy, who I assumed was their sales guy. He showed up on time, asked all the right questions, and made several very reasonable suggestions. I had to pester them a bit, but eventually, I got a reasonable quote and signed up with them. They gave me an installation date out about six weeks. Exactly on that date, Jimmy showed up to do the installation! Jimmy, who I thought was just the sales guy, is truly a master of his craft. With his young assistant, Josh, they removed the old gas boiler and gas water heater and installed a new gas boiler and indirectly-heated domestic water heater. He corrected several deficiencies in the old system and left behind a most-professional installation. I am a retired engineer and have messed with occasional plumbing matters as a homeowner and multi-unit landlord. I think I can appreciate Jimmy's skill. Other than this installation, I have no connection with Bennett Plumbing. read more

Extraordinary service by a courteous technician. I had uncovered and unfortunately opened a pinhole leak at 430 PM on a Friday. My "regular plumber" was not responding. Bennett was recommended by another plumber I contacted. 1 hour after speaking with Tyler (Bennett's tech) on the phone, he was leaving my home with the leak competently repaired with a soldered sleeve. Tyler presented options for how I wanted the repair completed and even repeated the repair when he was dissatisfied with one of the seams. The cost was reasonable. Best money I ever spent. read more

We thought when we hired Bennett Plumbing & Heating they would ensure the protection of our heating system and our home... BOY were we wrong! After the routine service call was completed, they came back to our home an hour later and told us there was a carbon monoxide issue. It was insinuated they needed to replace the system at a cost of $6,000, and that it needed to be shut down. We asked them not to shut it down, as it was cold and we didn't want the pipes to freeze overnight (and we weren't going to be there). We also wanted a second opinion. They shut it down anyway, without our knowledge or permission. They had shut the gas off, and disconnected the wires to the furnace. We luckily noticed later that night on our Nest thermostat that the temp in the house had dropped drastically, putting our house at risk. We had to hire an emergency plumber to fix their mistakes. That plumber, along with an inspector from the fire department, indicated there was no carbon monoxide issue at all, and that the system was not in need of replacement. We are disturbed by their negligence, as well as the total lack of communication. Our home was left vulnerable to thousands of dollars' worth of significant damage, without our knowledge or permission. And the "threat" of carbon monoxide was never corroborated. We share this experience in the hopes that it will prevent something like this from happening to you. read more

We have used Bennett several times in the past years and found them professional and responsive. Since September, we have had 3 appointments for which for which they were a "no show" nor did they call or cancel. One of the times we called to insure a technician would be coming and we were told that we were on the schedule and they would be there that day. They never came and they never called. Today was our third appointment and again no show and no call. We understand emergencies but when we spoke to the office they were rude and didn't offer an explanation as to why they were a second time no show. Today was our third and last time to schedule an appointment. We held them in high regards in the past and referred them to others. I am not sure what happened but I will not use them or recommend them. read more

Didn't realize that what they did on the day described below was only a bandaid on the real problem. While we are grateful that it got us through 12/25 without further incident, the follow up service, p-r-o-t-r-a-c-t-e-d time needed for diagnosis, getting the parts, etc. resulted in more time without heat over the holiday week and, of course, much higher cost billed. Never again with this company. read more

We discovered a small leak under the sink in April, easily managed, but needed repair. While it took a bit to get an appointment, when Eric the plumber arrived at the beginning of the time window we were given, he easily identified the problem and had it fixed very quickly. While he was there he also looked at why our refrigerator was leaking, moved it for us, disposed of a deceased mouse, and told us it was likely a frozen drainage tube. He certainly didn't need to do any of this, but it prevented us from needing to find an appliance person to come out. Very knowledgeable and just an all-around nice guy. Based on this we will continue to use and recommend Bennett Plumbing and Eric. PS. He deserves a raise, he is great PR for you. read more

If you are looking for a great HVAC/Plumbing group, Bennett is your call. I have had reason to call on them three times over the past year... as we were transitioning to a new home. The old house needed a great deal of work done to satisfy a very motivated but nervous buyer. I gave Bennett some lead time, but not much... and they came in and replaced the entire HVAC system (AC/furnace, etc) in a timely way and as bid. In the new house we purchased, they solved a condenser issue AND did the research to prove that the expensive fan motor needed was still in warranty by about 3 months. They only charged labor. Their furnace service has been efficient and cost appropriate. Real pros, responsible, and smart! read more

I have had more problems with this company their help is amateur... the receptionist is ignorant mean and rude, and their billing department cannot get it Straight. Worst company highly Do not Recommend them! My next move is taking them to court.. read more

We have had three "emergencies" and Bennett has been able to send one of their personnel out on the same day to fix the problem. Their service and ability to help in emergencies is the mark of an excellent company. read more

My wife and I recently had AC mini-splits installed in our home and we couldn't be happier with the work, the hardware used, and above all the people with Bennett Plumbing. They worked their tails off in the blazing heat, left our home as clean as they found it and were as polite and professional as any contractors I've ever worked with. This is a first class company and I will continue to use them and recommend them. read more

Needed some work done and jimmy came in on a friday at 5 pm to assess the work, said he would call next week. After a couple weeks, i started calling on a regular bases to see what's up... No call backs but lots of minutes on hold and excuses from the secretary. 8 weeks later... Nothing. Hired someone else and they did the job in a half hour. read more

Even as an existing heating customer they could not even put me on a wait list for a plumbing emergency and then an AC repair- very disappointed in service policy read more

I have used Bennett a few times and found all of the people that I dealt with to be very courteous and competent. They go out of their way to be helpful. read more

We had a burst pipe in Falmouth on a weekend when the plumbers were working overtime to deal with many such emergencies. They got someone out on a weekend who did a fine job replacing the section of ruptured pipe. Great service when it was really needed, so five stars! read more

Bad experience from start to finish. Basic request to have my furnace serviced. They didn't come when they committed to, they didn't communicate when they did finally come and had shut off heat and water while they ordered a part, and then they didn't turn the water back on. Even after I called to say the water needed to be turned on, they said their guy went to do that and he hadn't. Person who answered the phone was not at all helpful or apologetic. Terrible service. read more

My go to company, they fix my plumbing and perform routine maintenance for my gas furnace and AC. I have hired them for many years. I am very satisfied with their work and their availability. Their office staff is always responsive when I call for appointment or with a question. And their on-call, after hours emergency service has been great. Recently, on Friday afternoon in summer, we lost hot water! The guy came right out and got 'er fixed. Yay. read more

I can not validate their work since they Refused to quote their work despite several phone calls by me. I was taking it personally since I had a very nice home visit but was assured that it was not me but a busy schedule and I would have it by the end of the day, I gave then til the end of the following week (a month ago). The weather has cleared and, still nothing. This has gone on for four months. I went with the guy who gave me a written quote ON THE SPOT. I have no choice but to give one star, I'd give them none. read more

I am extremely disappointed in the service I received from Bennett. They are understaffed and poor communicators. They strung me along without heat or hot water for 10 days in November before another plumber in town stepped in and fixed the problem swiftly. read more

Say they will be back in a half of a hour and don't return for 3 hours. Had three items that needed to be fixed. Only one was actually fixed and paid a pretty penny. Also a 12inch by 12 inch hole was cut into my wall and just left. And this being one of the 3 things that he supposedly fixed and was not. I also asked for a guesstimate on a outdoor shower and they never showed up. So weird! They seem to be more concerned with the tip then the job it's self. Tried to contact owner and was denied. Just called to make an appointment and she told that she would have to call me back in a week or 2. I have never heard of anything like that before. It's a pretty big company and you have no one to come for 2 weeks. She would not schedule it either she said she would call me back. Very strange!!!! I believe the owner has no idea of the incompetence of his employees. It is real bad. I called another plumber and they will be coming today. Now that a good business. read more

My hot water tank broke and water was everwhere.I called at end of the day and from the receptionist who took my call and men who came and replaced it the next morning service was exceptional .Highly recommend! ! read more

Called about a badly leaking shower that was leaking so bad the sound was keeping me awake at night. After I explained the problem I was told someone would get back to me. I was given no time frame for when someone would get back to me let alone when they could fix my leak. When I questioned the phone attendant as to when they would get back to me she became indignant that I would ask such a question. It has been over a week and no one has called. These are very arrogant unreliable people. I would avoid them at all costs. read more