I've been using Ben's Bark Place in Citrus Heights, CA and their self-serve grooming station for my Husky/Malamute, and I couldn't be happier with the experience. The store is always clean, well-stocked, and they recently added a new dog grooming machine that works great. Just remember to bring your own towels! The staff is always friendly, knowledgeable, and eager to help. Since my dog has such a thick coat, they even give me an extra drying token at no additional charge so I can finish drying her properly. That kind of customer service is hard to find. They also have a great variety of treats and pet supplies, and if they're ever out of something I need, they're happy to order it for me. Overall, I'm very pleased with the excellent customer service and highly recommend Ben's Bark Place in Citrus Heights, CA to anyone looking for a great self-serve grooming station and pet store! read more

The DIY dog wash station is terrific and private, which I really appreciate. Unlike the competitor across the boulevard where all the dogs share one open area, this place gives you your own space with a door, making it much less stressful and more comfortable. I also love the variety of dog foods here. It's amazing to see so many fresh options available! The staff are very customer service oriented and always helpful. As an added bonus, their dog wash costs $5 less than the competition!!! Bonus read more

Great selection of foods that are actually really healthy for your pets. They have frozen raw food which provides the taurine your animal needs and can actually digest. They are so kind and helpful and even make fresh cookies for your pets! read more

Mister Louie the king has to take me here every time we stop at Marshall's. He loves the well educated and helpful staff. They always show us the new products and will give Louie a sample and extra love. The prices are reasonable and sales do happen often. read more

Ben's Barketplace | Citrus Heights - His sweet face at the fountain right out front of the store! - Pet Stores Near Me - Citrus Heights, California

Love this place! There is seldom more than one worker at a time when I go in, but it's generally low traffic, so that's not a problem. And whoever happens to be there tends to be very knowledgeable... Always helpful, great personalities! I recently bought a bag of high end kibble there that my dog just didn't care for. Grace exchanged it completely, let me pick out something else and even had a few suggestions. No muss, no fuss. This is why I do all my pet accessory shopping at Ben's Barketplace. They're just awesome people. read more

My husband and I really liked this store. They have many different gourmet brands, small artisan brands and high end brands. Lots of fun choices to make. Lots of treats. A dog toy aisle. Raw dog and cat food options. Beautiful store too. Modern electronic check out. They did not appear to have an apparel option but said they may be getting those in the future. Definitely recommend! read more

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LOOOOVE coming out here. Everyone is super friendly. I love that the staff is always so friendly and informative about all The products read more

Love Ben's marketplace stores. I've been to the one in Roseville and Citrus Heights. Both had excellent selection and exceptional customer service. Then I discovered they offer free delivery. That time saving service is much appreciated. read more

WOW! I was impressed. I came in looking for Dog food options because I recently found out that my American Bully, Kevin, is allergic to all kinds of foods. He has been having a lot of Itchy ear issues. I was hoping for some assistance with the Allergy Test I had just completed. The sales person, Madison came to me almost immediately and was BEYOND helpful. She was caring, professional and very knowledgeable. Not only did I walk out of the store with a solid option for Kevin, but she also offered to review the test results and suggest some other options. She emailed me within just a few days with several options is all price ranges. I was very impressed with her and I will be shopping there for all his food in the future! Both Kevin and I thank you! read more

On Saturday I happened to be near by and also about out of cat food, a family friend had been recommending this place so I stopped in. A friendly female employee searched the back for some cases of wet food and listed off the flavors they had in stock and I went with 1 of each. At ring up I signed up for their frequent buyer program for their pet food and received 5% off each case, pretty great! The employee also directed me to their raw section and I went with my ragdoll's favorite brand Primal which seemed to be a reasonable price as well for the size of the bag. This will be in my regular rotation, thank you Ben's Barketplace, my kitty will be happy and I'll definitely be spreading the word to those with fur babies! read more

Ben's Barketplace | Citrus Heights - The cases of Fussie Cat I purchased for my sealpoint ragdoll! - Pet Stores Near Me - Citrus Heights, California

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This place gets it. When visiting Ben's you can rest assured that your purchases (whether it be food, litter, supplements or treats) will be of the highest quality and nutritional value for your cat or dog. The staff is friendly, passionate and knowledgeable about nutrition's role in pet wellness, happiness and longevity. And they stock a wide variety of brands the larger chains just don't carry. Additionally, if you're into raw feeding - they can give some helpful suggestions on making the transition. read more

This is unfortunately the last time I will be coming to the Citrus Heights location. Customer service here is non-existent. There were 2 workers. I walked around the whole store checking out different treats, toys and frozen food. They did not acknowledge me or check to see if I had any questions. The Folsom location is a totally different experience. They always say hi upon entering and check up on you. I honestly thought all Bens Barketplace locations would have the same kind of customer service, but it looks like this location lacks that. I will continue going to the Folsom location for my pet needs and questions. read more

New owners make all the difference. I can now recommend this location and the manager, Grace. They are very kind and helpful and actually do what they say they will. Glad to have the customer service back. Thanks, Grace, and all the team. read more

Took my 2 pits in for a wash today it was my first time trying anything like this. An AMAZING staff member named Kaitlyn helped us get all set up and showed us how it worked. She also listened to one of my dogs scream cry because she wasn't getting the attention with a smile on her face! This is now added to my routine I will never wash my dogs at home again! read more

Everyone at this location is lovely but the owner, Christine is just an exceptional human. My sweet cat got a pretty grim diagnosis and I frantically went in there and was so comforted by her every visit. She took the time with me to go over any (and ALL) of my questions and worries with such presence and compassion. It's rare to come across someone who is so whole heartedly committed to the health and well-being of your fur child-not to mention your fur child's parent. I am truly grateful to her and the staff as well as the incredible selection they so thoughtfully curate. If you love your pet-go NO WHERE ELSE. read more

I went in looking to try the topical flea and tick spray wondercide, i was reading the small bottle worried about scent. She said no worries get this one so if you like it you don't hav etc come back. (a larger bottle) the scent was so strong we slept with the windows open, even Pete wanted it off. I also couldnt find his brush so I went to the brushes and noted the plastic casing (all of the grooming p were in) made it difficult to gauge how firm the beisstl were. The brush was like a dolls brush, silky smooth with no brushing capability what so ever. $25 The spray size she chose was $35 no refunds or returns on grooming products or herbal supplements I made a $60 donation apparently read more

I used to go to a different location but was not a fan of their service. I was so happy to see that one in Citrus Heights opened up. The people working here are really friendly. I usually buy a big box of frozen raw food and they always offer to take it to my car for me. I also usually buy some kibble. Everything is expensive but since switching my dogs over to raw food, the one with problems has done so much better. We've had fewer trips to the vet. The picky one can't wait to eat so I don't have to worry about his brother stealing his food. Overall, this is one of those places I don't mind spending money because I know I am getting a quality product. The staff has always been really nice and helpful. The store is always clean and well stocked. read more

The store was nice and really helpful staff and good selection of quality cat food and treats

The young lady was very informative. She help me and when I told her I couldn't afford the $40 she there was some there that I could buy for six dollars so she directed me to that. I really like to help. This is a high quality place and the help there's very cool very nice, thank you read more

Great location, great staff but they sell expired freeze dried food for cats. It made both of my cats vomit numerous amount of times. Too bad it took two vet visits before I was able to diagnose the problem. I usually get the same food at other stores and have never had this problem. Will not be coming back. read more

Typically Ben's Is great & staff helpful. But I found a piece of blue plastic wrap in the "Small Batch - Turkey" frozen patties that I bought there & response is to contact Small Batch directly, so giving 3 stars for not really caring about what they're selling. This is the 2nd time I found blue plastic wrap in the Small Batch Turkey patties - the other time was from another pet food store in different location. Sad the food is so expensive & makes you wonder how much more plastic is in the food that they process & we as consumers & pet parents are not seeing. If there was plastic found in baby food, would they pay attention? I contacted Small Batch as recommended & there was no response :( read more

Ben's Barketplace | Citrus Heights - Blue Plastic wrap found in Small Batch Turkey frozen patties. - Pet Stores Near Me - Citrus Heights, California

Went for the self-service dog wash and was pleased with the clean station and the pre-plumbed soaps. Also asked for some nutritional advice for our 8 month Great Pyrenees who has been having digestive issues. The manager, Jill, was very helpful and offered a variety of suggestions. We left with a jar of digestive enzymes and so far so good! read more

Great selection of treats and chews. On the downside the pet wash is timed to twelve minutes and they do not supply towels which I think is an essential item. The blow dryer is part of the timer and is not strong enough. BYOT? read more

Come here if you know exactly what you want and don't need to talk to anyone. I came here after an emergency hospitalization of my cat for a urinary tract blockage. The vet prescribed three different brands of food specifically meant to target that issue. I asked an associate if they had any of these brands and she immediately went on a tirade about how awful non-raw food is for your pets. Now I get it, raw is probably a high margin item for your store. And honestly, I should have just left and ordered the food online. But I trusted Ben's Barketplace; it seemed like a small, local store that cared about animals. She said that the raw food actually does a better job of treating urinary disorders than the prescription cat food! Cats are meant to eat raw, she said, and the cat food my vet prescribed will actually make it more likely for the issue to recur. I fell for it, hook line and sinker. I left the store with bags of raw food for my cat. A month later I'm typing this review in the parking lot of the emergency room--my cat got obstructed again. Another $3000 down the drain; hopefully he makes it out okay. Lesson learned. Listen to your vet, and don't go to Ben's Barketplace unless you want to be upsold on raw food. What does "nutritionist" on your nametags mean, anyway? Is there any certification required? If not, that's incredibly misleading. Be careful! read more

The products of this store are excellent quality for our cats and dogs, high in protein, nutritious etc., the problem is a young girl who works there, she is always at the register, she is white with dark curly or wavy hair, she looks like she doesn't want to work there, she doesn't have knowledge about the products, she doesn't know how to suggest products, she doesn't have answer to any question we ask her, every time when we go and we bring the products to pay, she doesn't say ANYTHING like (say HI, do you have any questions about the products, do you need anything else, wherever) we think that girl need to go away, and find a new employee that really would love to be there. read more

The Staff were very helpful and the dog wash was very clean and easy to use! $15 for 15 minutes was more than plenty of time to wash, flea treat, condition and dry my very hairy dog! They supplied everything, including an apron and a towel! My dog is white so I have to bathe her often. I'll definetly be back regularly. read more

I was shocked when I visited yesterday with my 2 year old chocolate lab to pick up his favorite "mammoth bone" and was told by a female employee that I could not purchase 1 of the 3 bones (wrapped) sitting in the window display (they were all out of stock) I was told "we can't sell those, they have been sitting there for years". I know this is not true, because they sell out of these bones all the time and I've bought display bones before when they have run out. I had to leave the store with my poor pup who was so excited to get his treat. I've been buying these bones the past year for him. No other local BB carry them. I'm not sure I'll be shopping here anymore and will find another supplier for my pups bones. read more

This is such a fun place! Everyone there was fun, nice, and very knowledgeable. I take my two dogs there for self grooming, I like this one because the machine is easy to use and in a private rooms so my dogs don't get overwhelmed. read more

Ben's Barketplace | Citrus Heights - Pet Stores Near Me - Citrus Heights, California

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Updating review because we brought our dog again for a bath, got in at 628pm, had someone in front of us, so didn't get to the counter until 633pm. Told we couldn't use the bath because they close at 630pm. Couldn't make an exception for 3min! I think that's unreasonable because we actually got in before 630pm, the lady there was just too lazy to clean up after us. It takes us 10min only to use the bath and she'd still have had 17min to clean it before closing. read more

Substandard customer service and that's what mattered to me today. Instead of ordering what I needed online, I took my broken foot and hobbled into this store. I have been in several times before and had exemplary customer service! But not today! The young lady that helped me acted like I was putting her out... she was not friendly nor courteous ... so entirely different than what I've experienced in the past! She did carry the bag to the car for me, but didn't really act like she wanted to. After she left I thought about the total bill and it seemed too high so as I looked at the receipt. I noticed she charged me twice for one item. I called the store and talked to someone and explained the double charge and Asked her to just provide the item that I was charged double for so I wouldn't have to come back in (on crutches) and they wouldn't have to bother to do a return or cashback situation. Next thing I knew the young lady who had helped me (before) came out with no product and said, "I need to see your receipt!" I thought for sure they could look up the receipt on the cash register but I really don't understand why they would doubt my information. After looking at the receipt, she walked back in the store and got another item and brought it out to me and never apologized for anything. I am almost sure I won't go back due to this poor customer service. OK read more

This review is long overdue. We've been coming to Ben's in Citrus Heights since when they first opened early in 2019. We wanted to support small business and also to look for options for our 14 year old Lab mix Chloe. We wanted to make sure we were giving her the best food possible. They really took all the time to talk through the choices. We'd never considered frozen raw food but what a difference it made with her digestive issues. We always took her in the store with us and they would love on her and give her treats. A year later as Chloe started progressively aging and reaching towards the end she started becoming very selective with her food. One day she'd eat it, the next wouldn't go near it, which meant I had to keep trying different foods to get her to eat. Nothing was wrong with her except she was aging. I cannot tell you enough how helpful, loving, patient, and empathetic Steve, Jennifer and the rest of the staff were during those couple of months as I tried to navigate this. Sometimes I would go to the store once a week, sometimes once a day. It was such a stressful, frustrating and heartbreaking time for me trying to do anything I could to help my girl eat. I must have tried every food in there. But this store and these wonderful people made this time a little easier by helping my however they could. They really did love and care about my Chloe girl. When she passed they cried with me. I always recommend this Ben's to my friends and still continue to go with our Riley-bug for baths and food. Best service I've ever received. Thank you Steve and Jennifer for loving my Chloe so much! read more

Ben's Barketplace | Citrus Heights - Pet Stores Near Me - Citrus Heights, California

Absolutely love this store. They are very knowledgeable about feeding our pets plus extra friendly. I believe her name is Jen has been very helpful as we switch my older dog off a kibble to raw diet. I love the holistic approach and can't wait to try the allergy test they offer for my dog. read more

Moved back to Sacramento and needed to find a new diet for my dog who was eating protein from Halshaans (only available in SoCal). Found Ben's on Yelp and decided to check them out. On my second visit I was lucky to encounter a very helpful associate who helped me choose a new protein patty and also let me know how I didn't need the base I was still using from Honest Kitchen. She was very knowledgeable, helpful and really made my day. read more

What a cool little place !!!!!! Super organized, with a plethora of amazing, wholesome nummies for your babies!!!!! I dig the locally owned and operated vibe, warm and inviting... my new go to FOR SURE! I left with a very happy chiweenie dog! read more

Great local pet store with unique products. Attentive and helpful staff. You're not left wandering through aisles looking for something. Plus, they care about the local community. They let me post a flyer for my wife's search for a living kidney donor. Thank you Ben's Barketplace. I will be sending all my friends here. read more

Ben's Barketplace | Citrus Heights - Pet Stores Near Me - Citrus Heights, California

My husband and I are getting a new puppy next week and we were looking for a pet store that sold the raw diet and more natural foods/treats. We were happy to find Ben's Barketplace as the staff here are so friendly and knowledgable (they are certified nutritional experts).They provide a variety of healthy alternatives based on your budget/ health needs for your dog. We are impressed by EVERYTHING they have at this store, their prices even beat Chewy and Amazon. But, even if it DID cost more here, I'd rather support local business and I appreciate their expertise. This will be our go-to place for sure and will recommend them to anyone who is going for a more natural/holistic approach when feeding/caring for their pets. We are hooked! read more

Tried coming in 3 different times and we come to try to get our american bully a wash, the store is open until 7pm yet we are not able to use the wash station. Really sucks that we have tried multiple times and we only get turned down i wonder of other customers get the same treatment as us. Never coming back here ever again worst customer service ever read more

10/10 one of my favorite places to get my pups treats & goodies, Brittany is amazing and is always so kind to help me out when I come it, a huge sweetheart. read more

Every time I come into the store, I'm greeted with a kind face and information is always available. I have been bringing in my daughters rescue dog who is quite anxious and they are always so understanding when I bring them into the store. I purchased the incorrect flavor on cat food, and Pasqual made it effortless true exchange for the correct flavor. I even got money back. read more

Nice store, knowledgeable staff in regards to nutrition etc, if you feed you pets crap like Purina or Pedigree stick to Pet Smart, but if you raise your babies more naturally or holistically, check this place out. read more