I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

Connor and the rest of the staff that works there is amazing and very very helpful! Connor did…read moreextra Mile helping me !

I have been going to this specific Petfood Express for almost 15 years…read more I won't be going there anymore. Over the last couple of years pet food express continues to change their policies about returns, etc. It used to be that if your animal didn't like a product, or it was not working them, you could return it and either get a refund or choose something else. Now they have a 30 day limit to doing that which changed sometime in the recent past. And a few weeks ago, I purchased something for my little dog that was supposed to be helpful for his teeth and instead it got stuck in his teeth, and it was very traumatic for him as well as for me, as well as dangerous to try to get it out of his mouth when he was freaking out. So I returned the item and was told that because the item was opened I don't get my money back. Thus another new rule. I had a receipt as well. In every other store if you have a receipt and there's a problem you get a refund. Not only that, but the girl who informed me that this has been the policy, which is actually not been a policy very long, was rude to me. It's very clear that petfood express is more concerned about the bottom line than providing excellent service and excellent products anymore. As a result, I will not be shopping there anymore. Thank you very much.

Always love the helpful staff! My sr dog recently passed so it was time to upgrade my younger pups…read morefood - we walked in and I asked a few questions - the owner actually helped walk me through a bunch of options with no hard sales - stocked up on some frozen food and other yummy nutrients and excited to see my pup thrive!! We will be back!!

The customer service here is outstanding! Liam went above and beyond to help me and my yorkie out…read morewho absolutely loves their treat selection. The dog wash station is my saving grace--no mess, awesome products, and easy to use! I highly recommend this place and will be continuing to shop here! Thank you, Liam!

If you own a pet and have been here you are missing out big time! This a very large store with…read moreoptions galore for all your pet needs. Don't let the name fool you there is no membership feee. We recently discovered this store and we were completely blown away. We have 3 small dogs and was able to find beds, leashes and the best find was the special food at about 1/3 less than we have been paying. They have everything from fish (fresh and salt water)and fish supplies to dogs, cats, and so much more. Located right off highway 80 by the Roseville Automall and share a large parking area with Home Depot. Parking is a breeze allowing you to to get and out quickly.

I qualify my rating here because it depends on what kind of mood the cashiers are in if it's a good…read moreexperience. Generally the prices here are pretty good. I buy Nulo for my Yorkies and often try different kinds of raw food and sometimes the refrigerated type. Generally, their prices are lower than the big box stores. They have really a large selection of treats in all price ranges, and the best price on the wholesome lung trees that I have found anywhere like I said if the cashiers are in a good good mood, you're more likely to have a good experience sometimes they are grumpy and not so friendly as was my experience today. I made a mistake because I thought that something was two for one. And I got a attitude from the cashier when she had to have a manager come and void the sale. Sometimes she's super friendly. It's worth the savings and the good selection to have to brave her mood. the sale.

Pricilla is great! Everytime we come in to have our dogs nail trimmed or a grooming appointment,…read moreshe's amazing! Very friendly, fast and efficient!

Stopped in while my dog was getting groomed (elsewhere). I was able to get a sale deal on some dog…read morefood and some puppy pads... this location seems to always busy but always stocked with a good variety and availability of items. I like the ease and quick check out - they also have a great selection of fish and other aquatic items.

If you LOVE your pet you have to....no, NEED to come here! I have been to all the pet stores in the…read morearea for my two cats and this place feels like home. They truly care! They are knowledgeable, they don't try to upsell you and they go above and beyond...EVERY. SINGLE. TIME! I needed a specific cat food and their manager Casey was on top of it and ordered what I needed and let me know when it was available and put it aside for me. He is great and really cares. This is just one small example of how wonderful the customer service is Thank you to every employee there! And do yourself a favor and go, you will not be disappointed!

Coming from someone who was raised feeding dogs table scraps and low-quality kibble, I was honestly…read moreamazed by the knowledge, dedication, and professionalism at Ben's Barketplace--especially at the Roseville location. Dealing with a new picky pup can be incredibly frustrating and challenging, especially when you're constantly going through trial and error trying to find something they'll actually eat. Thankfully, Casey and his crew made finding the right food for my stubborn Chihuahua-Poodle an absolute breeze! I decided to take a chance on Ben's, and from the moment I walked in, I was greeted by some of the nicest and most knowledgeable pet nutritionists I've ever met. Casey was the first person I spoke with, and he took the time to really understand my dog and narrow down the potential reasons behind his picky eating. He went into extensive detail and continues to teach me so much about dog nutrition, including the differences in protein, carbohydrates, fats, ingredients, and overall nutritional breakdowns between different dog food brands. I was especially shocked after being referred to the documentary Pet Fooled and learning more about what can actually go into some highly processed kibble and wet food brands. It completely changed the way I look at what I feed my dog. I also want to give an honorable mention to Kay (I believe that's how her name is spelled!). Between her, Casey, and the rest of the team, they make choosing the right food so much easier while sending you home with a ton of useful knowledge. Ben's Barketplace will forever be my dog's grocery store! They also carry a huge selection of bones, treats, supplements, toppers, and so much more for your furry family members. If you're struggling to find the right food for your dog or simply want to learn more about what you're feeding them, I highly recommend stopping by Ben's Barketplace in Roseville! ike, buddy and chica love you all

My daughter turns 9 this weekend and really wanted a Bearded Dragon so we drove out to Roseville…read moreyesterday to check out what The Serpentarium had to offer. The inside is very big and spacious, but you are immediately hit in the face with a very pungent smell when you enter. I'm not really sure what the smell was exactly, but we got used to it pretty quickly. We were greeted by a very nice gentleman with vibrant green hair who was very knowledgeable and helpful. He let me know some of the items I would need and which products were the best. We walked around a bit and checked out all of the critters - from snakes, to different types of lizards, to scorpions, tarantulas and even cockroaches! My daughter settled on a very cute 3-4 month old Bearded Dragon that we took home along with some essentials like a rock cave, fake plant, water and food dishes and even some Mealworms and Silkworms! The Serpentarium offers lots of different meal options for your critters as well - which is nice to know that it is a one stop shop! They carry the best brands for all of your tank needs as well. We were helped by another employee once it was time to check out and she was also very friendly and knowledgeable. The Serpentarium staff made me feel very comfortable with my purchase and answered all of my annoying questions with ease which I really appreciated. The Serpentarium will also take any surrendered reptiles as long as it is during operating hours which is nice to know that people have an option if they have no other choice. We will definitely be back to The Serpentarium to pick up more things for our new baby very soon! Check them out!

I used to frequent this store several years ago at their other location prior to the move. I was…read morealways greeted, the store was clean and the staff were helpful. What the heck happened?? I recently went to their new location and couldn't wait to leave. The store smelled terrible, product displays were very unorganized and a mess, the livestock selection was extremely limited, enclosures were not very clean like they once were, and the employee didn't bother saying a single word or even acknowledge me. They lost my business.

Beautiful birds, friendly and helpful service.. Clean shop. My daughter loves this place. I would…read moresupport this business!

We have been coming to this bird shop for years and have always had a good experience, which makes…read morewhat happened on September 13, 2026, at around 2:00 PM especially disappointing. We brought our two cockatiels in for nail trims. The first bird's trim went fine. Unfortunately, the experience with our second cockatiel was very different. Multiple nails were cut to the point of bleeding, and the bleeding continued even after styptic powder was applied. What concerned us even more was how distracted the two employees appeared to be during the trim. The person doing the nail trimming was new, and the woman holding our bird was also new. While they were handling our cockatiel, they were carrying on a conversation with another customer who was discussing personal issues with her teenage son. From our perspective, their attention did not seem fully focused on our bird during a procedure that requires care and precision. Our cockatiel was shaking heavily afterward and appeared extremely stressed and traumatized. He looked sweaty and was being held in a way that made us very uncomfortable. Watching our bird bleed from multiple nails while he was visibly distressed was heartbreaking. We were also told that we should have requested filing instead of trimming because his veins were too close to the quick. If that was a concern, we feel it should have been identified and discussed before proceeding with the trim, not after multiple nails had already been cut and were bleeding. What was most disappointing was that we did not receive an apology or what felt like an appropriate acknowledgment of what had happened. The employee did offer to only charge us for one bird and ultimately charged us $10, which we appreciated, but that did not change the experience. We were also told that if our cockatiel did not get better, we could bring him back the next day. Honestly, after what happened, why would we bring him back? If our bird does not recover from this experience, our next step would be taking him to an avian veterinarian. To give an update of my boy, he's been very exhausted. He's barely eating! We understand that accidents can happen, but our birds are family to us. We trusted this shop because we have been coming here for years, and this experience seriously damaged that trust. We will not be returning and cannot recommend this shop for nail trims based on our experience.

READ THIS: It took me a few days to even find the words, I'll try…read more I was desperate to get my 75-pound doodle groomed after chemo treatments and before he started 20 days of radiation for cancer. I waited too long and had such a small window, but Shell squeezed him into her insanely busy schedule just simply out of the kindness of her heart. When I picked him up he looked incredible, easily one of the best grooms he's ever had in nine years. Then, when I went to pay, she told me she was covering the entire visit. I tried to argue, I was so determined to pay and tip her big, but she wouldn't budge. She just said, 'You have enough going on.' I completely broke down crying right there. I've told this story to so many people this week and I cry every single time, watching them tear up too. *Shell, your talent is amazing, but your kindness and compassion is what I'll never forget. You'll be seeing a lot more of us. Thank you from the bottom of my heart. Everyone needs to go see her, she is so worth supporting. "WHERE PETS ARE TREATED LIKE FAMILY"

Have brought my 2 Yellow Labradors here for enzyme baths, nail trims and brush outs. The dogs…read moresmell so fresh after the spa treatments. Nice people own and staff the business. All of them I've met are thorough professionals. Highyl recommended.

We started off at pet stores with small, cheap gold fish. We have "graduated" to fancy gold fish,…read morebig tanks, and lots of plants. We now (usually) go to Aquarium and Reptile Depot - we really enjoy the variety of fish but I have been more impressed with the helpful suggestions (without being judgemental) and answer to questions from all their staff. They even had some advice for our Chocolate desert millipede (thanks Bugtopia - kill me!). As this is a recently aquired past time - we are still new to fish and although we make mistakes, we appreciate that they are willing to discuss and suggest things as issues come up. It's a little farther from our house but well worth it. I've read some good and bad reviews and realize that everyone's experience can be different - but we have made MANY trips there as we fumble our way through aquarium and aquarium care, and I don't have any complaints. Props to all the staff that have had to listen to me fumble through things I've read online and then offered diplomatic suggestions on how I should approach fish care.

I first found Aquarium Depot about 13 years ago when I was desperately searching for a specific…read moremedication for my goldfish. They not only had what I needed, but took the time to guide me through using it properly. That goldfish went on to live another eight years, and I've been a loyal customer ever since. They truly have just about everything I could need for both my aquariums and my bearded dragon. Most recently, I purchased a huge enclosure for my beardie from them, and they've even kindly taken in my pleco and MANY pleco babies when my fish apparently decided their aquarium needed to become a full-time breeding operation. One thing I've always appreciated is how they keep their animals. The aquariums with fish available for purchase are consistently clean and have plenty of plants, hiding spots, and enrichment. I've purchased fish here over the years and have never brought one home that had health issues. It's clear they take pride not only in their store, but in the care and environments they provide for their animals. After more than a decade of shopping here, I genuinely trust Aquarium Depot with my aquarium and reptile care. Their selection is fantastic, their knowledge has been invaluable, and they've consistently been there when I've needed help. Exactly what I want from a specialty pet store and an easy five stars from me.