awful company. awful manager Kelly. super unfair and give letters out that always want more money.

In the last 4 months our hot water has gone out twice. The first time it went out it took 7 full days to get fixed and the management team was uncooperative, rude and negligent. They gave us the run around that the plumber was waiting for a part he needed to fix the boiler. When we called for updates the representative was rude and would not listen to our concerns, she failed to communicate with us the entire time we waited for repairs. It is now 4 months later and our hot water has been out for 7 days again with no estimated date of repair because the plumber is waiting on a part again. If the plumber they have contracted cannot fix anything in a timely manner why are they contracted? The representative again was rude and tried telling me they did not manage our HOA, then hung up on me. The management company has not made any effort to contact us with a timeline of when the repairs will be completed, we have had to call multiple times just to get the run around with an attitude read more

Should not advertise your address as Yorba Linda Blvd as that is not your address. It is local private mail boxes only. Misleading!!

Worst management company EVER! Stay away from them!~ Why our building, Pacific Royale, 375 Atlantic Ave, LB, CA 90802, EVER hired an Orange County Company is beyond my comprehension, especially given we now know they can't even get the FINANCE records right! Hmmm! Plus, we had a fire in October, which left 2 floors without hot water from the 2nd week of October 2022 until Christmas 2022 (Merry Christmas, you can take a lukewarm shower now!). My guess the reason is because they brought in another Orange County Company, JGB Restoration (also the worst), to do the work, who I imagine has NO ties to the City of Long Beach! read more

This firm offers outstanding, hands-on property management services and expert guidance at an affordable price. Kelly, Sari, Ken and the rest of the Bentley team we're a godsend for our small ~20 unit community. With our previous management company, our buildings were in extreme disrepair, more than half of our units were heavily behind on dues payments, and immediately needed repairs like plumbing or garage door problems would take days or weeks to be fixed. We saw improvements as soon as we contracted with Bentley. After 2 years with them, they continue to meet and exceed my expectations, getting all of our units up to date on payments and working within our budget to make needed repairs to buildings at a consistent pace. They have a deep rolodex of trustworthy and skilled vendors, and are always looking for ways to get the greatest value for the lowest cost. They are also quick to respond to maintenance calls from the community, with problems typically being fixed long before the Board even hears about them. I can count on the Bentley team, and their well-vetted vendors, even on evenings and weekends. Our Board also appreciates that all document approvals are handled online, allowing for streamlined communication and easy tracking. The Bentley team knows our community and takes ownership over its management - they proactively look for ways to make it a more pleasant place to live. If you are in need of a management company that can handle communities in extreme disrepair and/or arrears, look no further than Bentley. If they can handle a community with as many challenges as ours, I am confident they can successfully handle any community! read more

I feel dues /money is being mishandled. The company that fixes our garage doors put bandages and doesn't fix the issue.

This management company for the past 4 years has increased the HOA fees 25% per year for Highlands Creek HOA and so far the complex looks worse instead of seeing any improvements. They are ripping off the owners by using their own contractors that charge a lot of money without getting other quotes from other independent contractors that would charge much less than the ones they use for exactly the same work. read more

If I could rate it less than one star I would! My owners go out of town and have left us messages on text for us to call our "management" if we "need anything" so I call to get a parking pass as we have done many times before and as have other neighbors that I know here and they refuse to help me. All because I left a review on their company page because my car was broken into and no one was calling me back. They did nothing to help me. They are so rude I call and not even a call back they call and hang up so that it can show they "called me back" you guys should be ASHAMED. It's sad that I have had my car broken into multiple times and I'm trying to rent a parking space and they are telling me the owners need to pay for it and get billed first and then it will somehow get directed towards me so shouldn't I fill out the form ? Just like I have before ?? read more

I want to send a thank you to these office staff. I recently had an issue I contacted the office spoke with a lady named Jodi and she had the problem handled within a few hours. She then contacted me the next morning to make sure everything was taken care of. I am very pleased with the conduct of this office. I know if I have any problems in the future they will be taken care of. Thank you again. read more

Can't understand with the large amount of buildings and units in the Santa Ana condo complexes. The HOA is very high and every year is goes up more. Pretty soon. The HOA is going to be higher than my mortgage. There are lots of problems I see that need repairs. I'm constantly emailing them of the problems. They should have a yearly maintenance on certain things like elevators, water leaks in the garage and checking the hallways for holes under the carpet. Like I reported a that feels like a hole under the hallway carpet about 6 months ago. Hasn't been repaired yet. They are waiting for someone to twist their ankle or fall. Other friends and relatives who live in condos. Some have not had their HOA go up or others went up a little but not every year. read more

I literally can't say enough about Bentley! They are on top of all requests I make and I make a lot! Kelly especially, she responds better quickly to all my emails, she goes the extra mile to find out things no matter how many things I ask. Thank you Kelly and Bentley for all your help and being so professional and personal at the same time. read more

Thank you for always responding so promptly to my emails or phone calls! Thanks for helping to keep our community beautiful in Northpark! Bernadette Irvine, CA read more

They up the price every year and do nothing to show for it. We have so many strangers from other complexes parking in our lot and parking patrol never gives them a ticket or has them removed. Also, we are not allowed to change the outside of our condos, yet they let this neighbor completely reconstructed the front of their house to have a sliding glass door. We have neighbors building gardens outside of their property and they are not fined for it. The street lights went out in our neighborhood. It took them four weeks to fix them. When you email to complain about something they never get back to you. When you call they tell you that will have be discussed at the next meeting. The next meeting is once a year on a day no one can go because they work. Worst HOA ever. read more

Bentely, on numerous occasions, has recorded my payment as late and charged me late fee's. Each time this happens I send them the bank confirmation saying they would receive the check by the late date (15th). For months now they record it as being received on the 16th, thus charging me the late fee. When I send them the bank evidence they say they need to take my info to the board to approve removal of late fee's or not. Those members are my neighbors. Since the board now only meets quarterly the lates pile up. I'm not bashful over this but there are many other of my neighbors that have had the same thing happen but just pay the late because they don't want it going to the board. Thankfully the board approved the late fee's not being charged, but still not even an apology from Bentely. This is terrible practise by Bentely. read more

Bentley manages the condos (Le Parc Chino Hills) I live in. Bentley and the HOA council of Le Parc are the worst! There was a main sewage water pipe that broke and caused raw sewage to come up into several condominiums. It happened around 1pm and they didn't get any plumbers out until after 9pm. The "president" of the HOA, who is incompetent, wouldn't allow any plumbers do any work so sent them away. She said she had to authorize the plumbers. We stayed at hotel which we paid for and have not been reimbursed. This happened on a Thursday. The following Monday I sent an email to Bentley to ask when things would get fixed as we had room heaters to dry out the bathroom and areas outside bathroom. The receptionist said said the job was completed. I said no there's heaters here, floors and drywall that need replacing. Took them over two weeks to respond and say they are waiting for approval on estimates submitted. Over three weeks now and still waiting for repairs and cleaning. Don't use Bentley Commercial Management and don't move to Le Parc Condos in Chino Hills. These condos have so many issues with plumbing, electrical, water, the HOA council members and if you rent, as I've asked some of the renters whose condos were flooded, the owners don't care, don't fix anything and tell you straight out they are not fixing anything. Go to other apartments. read more

As the Treasurer of a small 4-unit Homeowners Association in the South Bay, I would express a strong endorsement on behalf of Kelly Bunnell and Bentley Community Management Inc. We were referred to Bentley by our insurance agency, who encouraged us to seek assistance in better understanding the requirements and laws surrounding associations, particularly one as small as ours. The Association has been self-governed since its inception in 1976, and to say the governance and compliance was lax is now clearly an understatement. We are a mix of owner-occupied and tenant-occupied, and while we've maintained an annual members meeting and communication throughout the year, we were not educated enough about many of the simple laws that apply to HOAs. Hiring Kelly and Bentley Community Management, Inc. for advisement on compliance has been one of the better decisions we've made in recent years. The affordable service she provides opened our eyes to some basic operating rules and regulations that we were not in compliance with, as well as laws that need to be abided by or could be complied with in relatively simple fashion. She provided a full report and basic evaluation of our CC&Rs and other documents, also informing us where our own governance was requiring things different from the standard laws. In our meeting, Kelly and her team took us step-by-step through the most basic compliance requirements and helped us find solutions to meet each of them. Our membership and officers were all deeply impressed by their professionalism and thoroughness, in addition to their patience with all of our questions and scenarios as we tried to find our way. A glaring truism about Bentley is their conviction to support "the little guy", as they encouraged us to find our own way in self-governance rather than rely on one of the larger community association management firms to handle things for us at a high cost. While Bentley has offered to be available for regular compliance support, they also explained to us the advantage we have being self-governed and where it will benefit our efforts to comply in a way that abides by the law but still works for us. Through their presentation and communication, Bentley has shown us the risks we take by not being in compliance, and exposure we have to any legal recourse. By following the basic compliance steps outlined by Kelly and her team, we will eliminate that "low hanging fruit" that ambulance-chasing attorneys may target if a warranted or unwarranted incident were to arise. It is with great pleasure that we endorse Kelly Bunnell and Bentley Community Management, Inc.! read more

Last year my condominium complex was in desperate need for some true management. Prior to my purchasing my unit and joining our Board, there had been two management companies that failed miserably during the previous eight years. Our community was near bankruptcy, there had been little to no maintenance or upkeep over this same period, nearly every vendor was suspect as to billing practices and quality of work performed, HOA member(s) were in serious arrears, and perspective buyers were having difficulty qualifying for a mortgage based on minimal to no reserves. I was lucky to meet Kelly at a local Chamber of Commerce meet and greet. I explained a great many of our issues and to my relief, Kelly was not only confident our problems could be handled but seemed happily challenged by it all. Since Bentley became our representative every issue that has been brought to either the Board's attention or directly to Bentley has been handled expediently, professionally, and to the HOA's satisfaction. Unfortunately, there has been quite a few! In addition, every vendor that Kelly has recommended to us has been a great improvement over the previous vendor, and in many cases less expensive. Bentley has worked through a large insurance claim for roof damage, a member who filed for bankruptcy to avoid years of non-payment of assessments, negotiating final payments for suspect vendors as each was replaced, while keeping us within the boundary of the myriad of laws that surround HOA's. To sum up, Bentley has more than met our Board's expectations across all aspects of property management. It is our collective opinion that any HOA would be very lucky to have Bentley as their management representative. read more

Well it looks like our Condo Association changed management companies and unfortunately they choose Bently Community Management. They have been charged with managing our development but took over completely unprepared for their duties. Due to ongoing plumbing issues that began with the previous management company, I was told I would have to wait until Bently took over. Well they did and after several phone and emails to them by myself as a tenant, the owner of the property as well as the property manager for the condo I rent, they finally respond on the eleventh day. I had received a voice message from them asking me to return their call. When I did, the gal on the other end was very rude, would not listen to me, talked over me, refused to listen to information that would be needed to coordinate their people with the plumber hired to do the repair, refused to communicate anything with the exception of communicating they know nothing about how to go about conducting this maintenance due to their failure to properly prepare and have no documentation as to where anything is, who the vendors are or if they even have the authority to facilitate repairs. They dont know when they will know or how long I will have to go with bad plumbing and they obviously don't care because she raised her voice before hanging up in my ear. This company is rude, unprofessional, ill equiped to manage a condo association and are slow to respond and unhelpful. If you are thinking of contracting with this company, I strongly recommend against it. read more

Thank you Kelly at Bentley Community Management! As a Realtor, I have interfaced with many property management companies and personnel. I was so impressed with Bentley Community Management. They quickly responded to my questions and addressed all issues that occurred during escrow. Not the usual experience with other HOA management companies. I applaud your service & support! read more

I have owned my Yorba Linda condo since 2004. During most of this time the old property management company continually changed assignment of our complex within their team, and as a partial consequence, the appearance declined and needed long term maintenance was deferred. I deeply regret that my schedule prevented me from lightening the terrific, thankless load by volunteering to be on the Board. But the good news is that since Bentley Property Management and their President Kelly, have come on board as our Property Manager, there has been substantial positive progress! My emails receive quick attention with excellent direction, referrals and clarifications! Bentley's supportive staff has been super at returning or relaying my phone messages. I appreciate their contacting the insurance company at my mortgage company's request, for an updated proof of insurance. CC&R's and By-Laws have been sent to clarify owner vs HOA responsibility. The annual budget and other paperwork to owners has been so very welcome and professional. Bentley's oversight of the new landscaping company has shown real improvement in the appearance of the complex. The deferred maintenance to the exterior plumbing from the condo to the street, with the city is finally being addressed. And did I mention? The new vinyl fences and back sidewalk lighting are fantastic! Bentley's contractors were a delight! I understand that the Property Management Company is restricted by decisions of the HOA Board of Directors. It is a fine dance Bentley dances - meeting the needs of residents with the sometimes conflicting will of the Board. Bentley does it beautifully, for which I am most grateful. read more

Bentley BEWARE! Our Association still can't believe ALL the different items Bentley has managed to charge us for! The list seemed to increase right after we gave them a termination notice. All of a sudden there were reimbursement and miscellaneous charges for ALL kinds of items from the prior 6 months. Please make sure you look over your contract with them VERY CAREFULLY before signing. They outsource a lot of their services, like printing, at a cost that will curl your hair. Moreover, if you have not been checking to see if your Association is being charged late fees for payments received late, you might want to check your invoices for delinquent fees. We incurred over $900 in delinquent charges just for late payments of the water bill. We had no indication our bills were not being sent in on time to avoid these charges. In addition, there were charges for document destruction and digitizing records, we never ordered, or asked for, totaling more than $1,000. Phone calls went to voice mail, and were never returned. Emails received an automatic response stating they would be addressed in the order received. Most were responded to within a week to 10 days. Others were never responded to at all. When we finally decided to find another property management company, there was little to no cooperation with the new property management company. Invoices for Bentley's charges were never made visible for approval in the payment authorization system. Bentley simply deducted their fees and reimbursements from our operating account without any Board approvals needed. We have learned our lesson! We are providing this warning to BEWARE, in hopes you do not have to learn the same lesson we did. read more

Don't work with of for this woman. She will send late bill just so she can pocket the late fee. She is horrible. She doesn't help and poor me, I've had to deal with her from my move here. She is the WORST. I'f you are looking for help do that elsewhere. There Re many many places out there that can help you without a "higher type a person she thinks she's in"just the tackiest person dropped on the face of the Year. I will spread the word to my contractor friends. Word travels...Staw away awful person. read more

All I have to say is this is a A+ management company. Anytime I call them or have questions they respond right away and quick on getting me the info I was asking about. Remy is one of the office personal that answers the phones and replies to text messages. She is so friendly and so welcoming to talk to. I have nothing but good things to say and I'm sad I am only able to give them 5 star because they deserve a lot more. read more

Kelly and Bentley Community Management are AMAZING!!! Since we left our last management group it has been nothing but positive out comes with Bentley. They are on top of everything and continue to work our plans how to save our community money. They bring great ideas to us, along with things we never thought of that are money saving. The communication is always there. We have not had to remind them to do anything, they are always getting things done. We now have financials we can clearly read and understand. Wish we would have made the move sooner. read more