Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

We have had to come back a few times regarding our 2018 CTS-V and we are so grateful to have had…read moreEric as our service provider. He has exceptionally surpassed customer service on a different type of level, and I cannot express that enough. Not once; not twice, but each and every time. We have never experienced such a professional and helpful employee to exceed expectations- EACH AND EVERY TIME WE ARE THERE! We do not want to deal w/ anyone else! I really hope this review reaches management because he really deserves to be noticed with the hard work and dedication he provides, and how well he portrays Cadillac. We have always bought from Mercedes, BMW, etc, yet now he makes me not want to even buy a Mercedes or BMW. That's how amazing he is. Would highly recommend Eric!!!

We were interested in a vehicle at this dealership and had several conversations with a salesperson…read morenamed Ephi about our trade-in. We couldn't reach a deal, so we politely walked away. A week later, Ephi texted saying the vehicle was still available and that the dealership was now ready to compromise. She sent pricing details and service paperwork at 11:58 a.m. Because I was at work in back-to-back meetings, I was trying to coordinate with my husband during the day. We decided he would stop by after work to finally see the vehicle in person since we had only seen online photos and videos. He drove 25 minutes out of his way, only to be told by another salesperson that the vehicle had sold at noon. The frustrating part is that Ephi never bothered to let us know the vehicle had already sold, even though she had just sent us paperwork minutes earlier. That means she was actively discussing the vehicle with us while it was apparently being sold to someone else. I understand dealerships want to make a sale, but basic communication and respect for customers' time should be expected. We were actively working our jobs while trying to coordinate this purchase, and those jobs are what bring in the money allowing us to buy a vehicle. Also, my husband wasted a significant amount of time driving to see a vehicle that was no longer available. In the beginning they promised to change our opinion of the car buying process after being burned previously and they failed miserably at that.

I stopped by Tesla the last week in February while shopping in the mall with my family…read more The kids immediately loved the Tesla stop, checking out all the car features and buttons. Nico came over to help us, he was very knowledgeable and friendly. He answered all of my questions and even anticipated a few I didn't know I should ask. I decided then I would come back to test drive the Model Y a few weeks later after my upcoming work trip. Unfortunately, the blizzard happened and then my partner accidentally packed the other car keys, making getting to my test drive pretty impossible. Nico had been checking in and following up via text message and when I let him know what happened he made a quick decision to make this possible. That's when I really experienced the above and beyond customer service at Tesla. Nico offered to pick me up in the Model Y, so I could at least drive it and see if it was the car for me. I do not live near the mall. So this was way out of the way and incredibly generous. I don't need to go into how great the Model Y was because you should just go test drive one for yourself. By the time I arrived at park meadows, I knew it was the car for me. Their process as far as car applications goes, is by far the quickest and most efficient I've ever experienced. No more spending hours at a dealership, waiting around for someone to negotiate and waste your time. They pulled up the application on the computer, I paid my $100, picked my features and was approved immediately. 15 minutes later, the Tesla was ordered and I was out the door. Everything else I had to do between that moment and pick up of my car was done on my phone via app and website. So EASY! Seriously! Upload insurance, pay down payment all via Tesla site. Simple steps, no confusion. When my car arrived in Denver, I received a text to setup my pickup date and then it was done! I highly recommend this process and this dealership. I've never had a more pleasant car buying experience and the Model Y is equally as impressive.

My Pathetic Experience with Tesla (Lone Tree - Park Meadows Location)…read more I want to share one of the most frustrating and disappointing experiences I've ever had with Tesla. We had a word with Kevin on Sunday, and he clearly told us that we only needed to pay $250 to block the car -- nothing more. But later, when we were filling out the application, Francis informed us at the end that we'd have to pay $1,700 for the lease. We were never told that upfront. The lack of transparency and communication was shocking. We ended up waiting there for hours -- from 2 PM to almost 6 PM -- while they struggled to figure out the financing details. My lease application was rejected, but later it got approved for finance, and they even asked me to bring a co-signer. Despite that, the whole process was extremely disorganized and stressful. To make things worse, they refused to refund my $250 and told me to call Tesla Insurance myself to get back the $299 refund -- even though I don't even have a car now. It was an unbelievably painful, frustrating, and time-wasting experience. I honestly didn't expect this level of confusion and lack of accountability from Tesla. Beware before you visit the Tesla Lone Tree - Park Meadows location, especially if you're dealing with financing or registration. It's a total nightmare

With my son on hand, I stopped by the dealership hoping to find a RAV4, but inventory was limited…read moreto two older models, a 2019 and a 2015. If you're in the market for a truck, there is plenty to choose from with their selection of Tundras and Tacomas (definitely the guy-truck crowd!). Autonation has/had a nice selection of gold certified, 2025 4Runners and there was one TRD Premium with only 1,500 miles on it. It was an absolute dream to test drive (everything is nowadays compared to 15yr old "Brady"). Of course, the sticker shock set in once the taxes and fees were added, so I'm still debating any commitment. #ServiceStarShoutOut to Cornell, who was by far the best sales associate to approach us. He took the time to talk with us about the vehicle's features and warranty options without ever making us feel pressured. I totally appreciated his honesty when discussing add-ons, advising us that things like appearance protection (a sticker spotted on many vehicles) aren't always necessary. If you're shopping for a Toyota, I would absolutely recommend asking for Cornell.

I worked with Kelsey and have had an absolutely outstanding experience with her. She's courteous,…read morethoughtful, took the time to explain what would benefit MY needs, and answered my many, many questions. Everything was easy and transparent, she gave me timeframes of what to expect, and exceeded them every time. The finance office was great too, straight to the point and thorough. Thank you AutoNation and thank you so much Kelsey!

Bought a 2011 Avalanche from them and still have it. Used Ed Bozart almost exclusively for all…read morerepairs, tires, batteries and oil changes for 15 years until recently. AC was blowing hot air they told me leak in evaporative coil and $2500-$3500 to fix. Second opinion at Firestone said no leak just topped off Freon after UV leak check the gold standard for a leak check. $300. Five weeks later still blowing cold air. Maybe could have been intermittent leak when Bozart checked but really?

Best deals, best service, best cars. Five Stars…read moreBuy with confidence Thank you very much!

I was prepared for 6 fixes & they said Ino Lu needed 2! Honesty much appreciated & they got me out…read morein a few hours.

I am writing to express my frustration regarding the transparent pricing practices at your…read moreArapahoe/Centennial location. After identifying several RAM trucks on CarGurus with reasonable list prices, I reached out to work on a deal based off those advertised prices. On multiple vehicles, I was informed that $2,000-$2,500 in additional options put on the vehicle (such as clear bra and dent protection) would be added to the final price. Advertising a price online only to tack on thousands in mandatory add-ons upon contact is misleading and reflects poor business ethics. Switch & Bate? A vehicle's advertised price should reflect its actual purchase price. Unsurprisingly, these tactics align with the dealership's 2.2-star rating online. I will be taking my business to a dealership that respects transparent pricing and doesn't take money at the customer's expense. I was dealing with Yadira Duran and James Getty, save yourself time and deal with a different dealership unless you want 2.2 star service.

I almost purchased a 2021 Audi Q3 from EchoPark, and I'm really glad I paid for an independent…read morepre-purchase inspection. EchoPark advertises a 190-point inspection and states on its website that vehicles have no fluid leaks and that brake pads under 4 mm are replaced before sale. My independent Audi specialist found: * An upper timing cover oil leak. * A lower oil pan gasket leak. * Rear brake pads measuring approximately 2 mm. When I brought these findings to EchoPark, they acknowledged the oil leaks but dismissed them as "minor seeps" that met their standards and said they would not repair them. Their explanation was essentially that because oil wasn't dripping onto the ground, they didn't consider it a problem. The brake pads were even more concerning. EchoPark's own published standard says pads below 4 mm should be replaced, yet this vehicle was being sold with approximately 2 mm remaining. Only after I pointed this out did they say they would "look into" replacing them. This wasn't a cheap vehicle either. It was priced above the average market value for comparable Q3s, yet would have required nearly $3,000 in immediate repairs according to my mechanic. The most disappointing part wasn't even the condition of the car. It was the response. Rather than standing behind their inspection process or working toward a reasonable resolution, they simply dismissed legitimate concerns identified by an independent German automotive specialist. If I had trusted EchoPark's inspection instead of paying for my own, I would have driven home in a vehicle with multiple oil leaks and brake pads at the end of their service life. If you're considering buying from EchoPark, spend the money on an independent pre-purchase inspection. It may save you thousands.

They are a place you do not want to expect efficiency in buying a vehicle…read more Great for test driving, but extremely unprofessional to close deals. They sold a car I drove without waiting for my response, and now that I found another car, I have to be chasing them to close the deal. On a CASH purchase. They're immature and far away from being sales man professionals.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

Always amazing service and they clean my vehicle. Great customer service and very transparent with…read moreprices.

We have Fubo TV and their commercial played 13 straight (yes THIRTEEN STRAIGHT) times yesterday…read more Today it played about half a dozen straight times. This kind of stuff should be illegal.

Wendy, our salesperson, was excellent. She was friendly, professional, and made the shopping and…read morebuying process enjoyable. She earned this review. Unfortunately, taking possession of the vehicle was a completely different experience. Wendy wasn't available when my daughter and I arrived to pick up her new 2026 Hyundai Santa Fe Hybrid, so she left the key with another salesperson, Art. From the moment we arrived, there was no greeting, no congratulations, no walk to the vehicle, no "thank you for your business," and no offer to explain any of the vehicle's features or answer questions. It felt like we were an inconvenience rather than customers taking delivery of a brand-new vehicle. I understand it wasn't Art's sale, but representing the dealership professionally should not depend on whose customer it is. Delivery day is supposed to be exciting, especially for someone purchasing a new vehicle. My daughter was incredibly proud of her new Santa Fe, and that moment was diminished by the lack of basic customer service. For comparison, when I purchased a vehicle from McDonald Hyundai in Highlands Ranch, everyone there was welcoming, professional, and made the delivery feel special. The difference between the two dealerships was striking. It's unfortunate that what started as a very positive buying experience with Wendy ended on such a disappointing note. I hope management recognizes that the delivery experience is just as important as the sale itself.

I will never use this dealership again. I took my Ioniq EV in because the main battery was not…read morecharging. It took them a week to figure out that the charging port was broken, then estimated two weeks to get the spare part in. In the event, it came in after a week. They sent me an invoice, and when I went to pay I found they had added over $200 to the bill. I made sure I only paid the amount on the invoice. This affects any wish I might have to upgrade to another Hyundai.