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    AutoNation Toyota Arapahoe

    2.3 (881 reviews)
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    From the Toyota service manual.  Alternate OIL is OK if it meets specs.  ATF has no alternatives.

    Buying experience: High pressure pushing warranties that change in price from the start to the finish. They forced a 3 year paint warranty on my brand new car and told me it was mandatory and not negotiable. Over $700 down the toilet. Service and maintenance: Pushy tire sales guy who was hard to make go away saying my new car tires were shot at ~18k miles. 26k miles now and no where near the wear marks. Service and maintenance: Terrible transmission fluid replacement service. Toyota SPECIFICALLY states no alternatives to Toyota ATF WS fluid in the manual or possible engine damage. AutoNation Toyota put in aftermarket fluid that was NOT approved by Toyota. Contacted Toyota Brand engagement and they clearly told me that unless the dealer has a letter from Toyota for this fluid it is NOT APPROVED. They initiated an investigation. The service tech made the mistake of sending a video showing the aftermarket product going in and I screen shotted it. After getting nasty with me stating "If we replace your fluid with Toyota ATF (required) we will never see your truck again. Service manager tried to tell me that AutoNation has a nation wide contract with the aftermarket brand and the warranty on it exceeds the manufacturer's warranty. Such a LIE. I made them print out the warranty and ONLY IF you replace transmission fluid every 30k miles will they provide up to $2,000 towards the replacement of the transmission. That doesn't even cover labor. BS. Service and maintenance: After they replaced the aftermarket ATF with required Toyota ATF WS, they damaged my wiring harness and gave it to me that way. See the pictures. It was likely the hose clamps from the machine that tore off the insulating material. After your included maintenance from Arapahoe AutoNation Toyota, I recommend you find a good independent shop and STAY AWAy from this place.

    I'm really disappointed with my experience at AutoNation Ford. My sales rep, Isaiah, promised I would receive the second key from the previous owner. I even have text messages from him confirming he would get it for me. Another sales rep, Joseph, was also involved during the process. However, when I called to ask about it, the manager told me that because it wasn't listed in the "we owe" contract, they weren't responsible for providing it. When I asked if that meant I was basically out of luck, the response I got was, "Yup, pretty much." That level of customer service is extremely unprofessional. If a salesperson makes a promise -- especially one that's documented -- the dealership should stand behind it. Instead, I was left feeling misled and ignored after the sale was completed. I wouldn't recommend this dealership based on my experience.

    Daniel W.

    Samantha here worked with me from the moment I inquired online I believe. At first I was interested in a specific vehicle but then decided it may be beneficial long term for a newer one. Sadly, that one sold but she quickly found me an upgraded, newer replacement for just $40-50 more monthly. She made everything super simple and I was able to almost get everything done before I even got there. I really look forward to coming back here for another car as everyone here is VERY chill. Not blowing you up, pressuring you or anything like that. It's interesting to see other reviews here as a lot of people have bad things to say. I guess I would recommend seeing Samantha or Brian if you want the best and easiest service.

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    16 days ago

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    8 months ago

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    9 days ago

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    2 months ago

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    2 months ago

    Purchase experience was great, Eyad is a 10/10 salesman. Andrei in finance did a great job as well.

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    2 months ago

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    1 month ago

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    9 months ago

    Why call it an express maintenance when it takes 3 hours to change OIL ?! So wild. These Toyota dealerships all suck in denver.

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    7 months ago

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    8 months ago

    If you want a quick and easy car buying experience, I recommend AutoNation Toyota Arapahoe. Specifically, Kelsey B!

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    9 months ago

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    10 months ago

    Always have a great experience here and customer service is excellent. Kids area is convenient for my son while waiting.

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    9 months ago

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    10 months ago

    Anthony Ray is a treat to work with. Very kind and will not take advantage of your wallet or your time. Go see him for your car needs.

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    Page 1 of 23

    Ask the Community - AutoNation Toyota Arapahoe

    Review Highlights - AutoNation Toyota Arapahoe

    Colby Shelby (Salesman) is confident, knowledgeable and made this my best car buying experience ever.

    Mentioned in 25 reviews

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    Groove Used Cars

    Groove Used Cars

    4.8
    (16 reviews)

    It's been a month since we purchased an SUV from this location and we absolutely love our purchase…read more From scheduling our appointment, to a very short and brief period of paperwork, we walked off the lot with our new baby on four wheels! We have already traveled near and far with our new vehicle and got a follow up call from Mason, our customer service rep. Nick, and his team polished our car and also made our interaction quick and easy. We did have to drive another location to complete paperwork, however, the distance was only 4 mins away.

    I bought two vehicles from this dealership in 2020 everything was great! Except for the cars. They…read moreoffer a two month 2,000 mile warranty which is great! And you would think for a dealership with a service dept on site they would diagnose and correct all of the problems before they sell the vehicles, but they don't. They either patch them up and hope you don't notice for two months or I have the worst luck in the world. The vehicle I bought myself ended up being in the shop for at least a month after I discovered it's issue. Thank God I found it a week before my warranty was up or I would have been on the hook for the $5,000 it cost to fix the problem. But it didn't come without a fight. It took the dealership two attempts to fix the vehicle. The first time they fixed the wrong thing, and when I told them I was still having the same issue they told me they weren't going to fix it. We eventually got on the same page and they took my vehicle for another two weeks and finally repaired it. For that I'm grateful. But now the vehicle I bought my grandmother had the check engine light come on. Mechanic comes out to give it a tune up and finds the spark plugs are covered in oil. Boom! It needs a new valve seals. My mechanic says "it looks like it's been this way for quite some time". I bought the car less than a year ago. Unfortunately the warranty has expired on this vehicle. So I'm on the hook for this one. I'm not saying don't buy a vehicle from this dealership. But I am telling you to take your car to a mechanic as soon as you drive it off of the lot to find any issues before your warranty expires. Because from my experience it doesn't seem to me like their service department has their customers best interests at heart.

    H M Brown Automotive

    H M Brown Automotive

    4.5
    (224 reviews)

    Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

    I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

    Enterprise Car Sales

    Enterprise Car Sales

    4.1
    (35 reviews)

    After have a horrendous experience at Ed Bozarth on Havana (Anthony and Erik are AMAZING people,…read morebut their manager destroyed any and all potential for my business EVER), we journeyed down to Enterprise to take a look. We were greeted by Ariel with a friendly smile. When I told her I had a story from today, Kelly came running out of her office to come hear what happened. Both women are super easy to talk to. I explained to them what happened to me at Ed Bozarth and the bully tactics the manager tried and they were about as shocked as we were. Ariel heard me mention the car I was looking at at EB and showed me an even better, slightly smaller (which is perfectly fine for me), somehow less expensive model that they had on the lot. We test drove it, I loved it, and we all sat down with Kelly to work the numbers. Kelly is certainly something else. We were instantly comfortable and laughing and happy to be there, our worries from the other dealership melting away. The process was smooth. Kelly got me a great rate and the payment I wanted. The was thorough with her explanations and ensured I understood everything she told me. I felt no pressure from her when it came time to make my final decision. She showed us the programs and numbers she was working with so we knew there weren't any hidden fees or numbers. The transparency helped us trust her even more. She did not pressure me to add on anything to my car but offered to help me get in contact with the right people when I'm ready. My friend and I will be telling EVERYONE we know to go to Enterprise to see Kelly and Ariel. Their no B.S. way of handling business inspires confidence and comfort. Their bumper to bumper warranty cannot be beat. The entire process was quick, easy, simple, and enjoyable--as any major purchase should be. Thank you for all of your help, ladies! I'll see you soon!

    When a car dealer will not allow a potential buyer from out of state to have a sale vehicle…read moreinspected by an independent mechanic prior to purchase, I smell a rat.

    CarMax

    CarMax

    2.8
    (166 reviews)

    Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

    CarMax Misrepresented the Vehicle and Refused Accountability…read more UPDATE - 10/3/25: A representative from corporate reached out and after conflicting information and excuses from what I was told by the dealership they are still unwilling to take any accountability or make any offer of compensation. --- I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value. CarMax heavily markets "peace of mind" and "transparency," but my experience shows those claims are hollow. If their employees can misrepresent a car's history and the company refuses to make it right, then buyers cannot trust the accuracy of anything they're told. Furthermore, do not rely on the CarMax vehicle inspection to uncover previous damage that would have been discoverable by a competent mechanic. Be certain to complete an independent pre-purchase inspection using a competent mechanic. CarMax misrepresented the vehicle I purchased, and their refusal to stand behind their word shows a lack of integrity. Buyers beware--you could be left with a car worth thousands less than you were led to believe.

    AutoNation Toyota Arapahoe - car_dealers - Updated August 2026

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