Purchase experience was great, Eyad is a 10/10 salesman. Andrei in finance did a great job as well.

On may 16th I had a simple oil change done here. Two weeks went by and my low oil pressure light went off. I do not drive my car often so this was a bit strange to me. I pulled over my car and checked my oil dipstick. Upon opening my cars hatch, I noticed oil spilled everywhere on my engine bay. That's when I noticed they had left the oil cap off. I immediately had my wife drive me to get oil, which costed me another $50. Before replacing the oil I check the oil levels, bare bone dry. I had driven on zero oil. This was roughly 4:30pm. I tried reaching out that day to the service manager, but didn't get ahold of them. This was a Friday so I gave them some grace. Next week I tried calling Monday, and Tuesday, asking to speak to different managers, anyone I could talk to. My wife even left a yelp earlier about this, which they gave me their number to call. I called this number and got no answer. I also reached out to corporate to no avail. I did eventually received a call from the service manager almost two weeks after trying to get ahold of someone. He called at 7:13am while I was at work. I called at noon on my break and another time after I got off work. Left a voicemail to return my call. Bottom line is this place is impossible to get ahold of someone if something happens. Negligence happened, but they went above and beyond to ignore my calls. I'm afraid my engine may have been damage and they don't want that liability. Do not take your car here, nor should you buy a car here if this is how they treat their customers. I've been a loyal Toyota owner my entire life. Although I didn't use this particular business for all four of my Toyota purchases (I just recently moved to Colorado), my future business will absolutely not be with this absolute abomination of a business. read more

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I bought a $10,000 lemon, don't buy a used car from them! 6/7 wks in adding oil dash lights coming on, transmission slipping! Tried to sell me an extended warranty for $5000 half the price of the car! read more

I hate writing bad reviews but we saved THOUSANDS going to another toyota dealership for a second opinion. We also got way more for our trade in elsewhere. Beware of added tinting fees, paint protection film, and appearance protection. We did not experience that at another Toyota. Otherwise, our sales representative was kind and not pushy. read more

I bought my Toyota Corolla Cross Hybrid back in 2023. I put down a deposit since I had to wait for it to arrive from the manufacturer after the computer chip shortage. This dealership adds "default" coverages such as interior coverage and windshield replacement. I managed to get the windshield replacement removed as I wasn't going to use it but had no choice on the interior coverage as they treat ALL vehicles that come to their dealership. Ok, it is what it is. With my vehicle purchase, I had a 25k mile package that included tire rotations and 2 oil changes, which I used. However, I did return last Saturday due to the 25k mile minder and I wasn't sure about the oil change. The original quote was $99 for the oil change, which is a tad pricey. When I told the tech I was going to wait, he asked which number to call. My cell phone number is listed under "mobile" and "home" on the paperwork. The number listed under "work" is my husband's cell. I told the tech to call my cell and pointed out that it was listed twice on the paperwork. He told me he understood and I went to the waiting room. About 1.5 hrs later, the tech found me and said that I have a slow leak in my driverside tire and gave me a quote to replace the single tire. I inquired about the certificate they offered and he said theirs only comes with 2 yrs. I told him I would get it taken care of at Discount Tire because they have a 3 yr warranty. He said that he would let the mechanics know and that my car should be ready in a few minutes. One huge issue I have was when I asked the tech to repeat which tire it was, he stated that it was the driverside front tire, but after the tire rotation, it is now the driverside rear tire. I then asked if it is now the passenger rear due to the criss cross rotation and he informs me that they don't do X rotations, but front and back. My car is AWD so therefore, my tires SHOULD have been on the X rotation, NOT the front-back rotation as you would for a FWD car. It was another 25 min of me waiting until the tech came to find me. The tech told me that he texted me to tell me my car was ready, but I never received a text. Turns out, he texted my husband that my car was ready, but the hubs was in an appt and not looking at his phone. I had explicitly told the tech when he asked which phone to text and of course, he didn't note it. Even without asking, once could deduce that the tech should have called the MOBILE number vs the WORK number when a customer states that she is waiting. One good thing is that they do match other Toyota dealership's pricing for oil changes so I was able to get my oil change down to $59. I'm not super impressed with this dealership and it's 12 miles away vs the one down the street. I doubt I will return for any future service needs. read more

Seriously, worst customer service ever for a dealership. My husband took his car there to get his oil changed and they FORGOT TO RECAP HIS OIL. While driving it went ALL over his engine and was near empty before the low oil light went off. We had to spend another $50 to pick some up to refill it. It took 4 days of phone calls to even be able to talk to anyone at Toyota Nation about it, and they were so unhelpful. They wouldn't even reimburse us for the extra oil we had to buy after they messed up. My husband's engine could have been ruined by their mistake and they couldn't care less. Will NEVER be going back there again. read more

We did not buy the used vehicle we went to see, but we were treated very well and professionally by the sales person we met with, Sergio. The vehicle was clean and ready for us, they brought it around front promptly, and we were allowed to test drive on our own. We were very impressed. read more

I'm really disappointed with my experience at AutoNation Ford. My sales rep, Isaiah, promised I would receive the second key from the previous owner. I even have text messages from him confirming he would get it for me. Another sales rep, Joseph, was also involved during the process. However, when I called to ask about it, the manager told me that because it wasn't listed in the "we owe" contract, they weren't responsible for providing it. When I asked if that meant I was basically out of luck, the response I got was, "Yup, pretty much." That level of customer service is extremely unprofessional. If a salesperson makes a promise -- especially one that's documented -- the dealership should stand behind it. Instead, I was left feeling misled and ignored after the sale was completed. I wouldn't recommend this dealership based on my experience. read more

AutoNation Toyota Arapahoe - Car Dealers Near Me - Centennial, Colorado

Just another car dealership that wants your money. I traded in a vehicle for another which resulted in me getting some cash back. At closing, I was told by the accountant that I would receive my check in a couple weeks. I'm certain that's what they said. After a couple weeks go by I follow up with my sales person. They tell me to call the front desk. I do so and then I was forwarded onto accounting to leave a voicemail. No response. Then I email the accounting team. No response. Then my salesperson tells me to call the main line again because this is accounting's responsibility. After another couple weeks in th dark, my sales guy says they're cutting the check soon and the process takes a month. When I ask what's taking so long, I'm told that's how long things take. I complain to him about not getting any responses and I'm told that's just how it is. Before the transaction is complete, you're their most precious customer and they'll call you night and day to get you in the door. crawl up your butt everyday. But as soon as they get what they want they couldn't care less about you. I wish they would care enough to do better, but it's only about the money and everything else is just talk. read more

Samantha here worked with me from the moment I inquired online I believe. At first I was interested in a specific vehicle but then decided it may be beneficial long term for a newer one. Sadly, that one sold but she quickly found me an upgraded, newer replacement for just $40-50 more monthly. She made everything super simple and I was able to almost get everything done before I even got there. I really look forward to coming back here for another car as everyone here is VERY chill. Not blowing you up, pressuring you or anything like that. It's interesting to see other reviews here as a lot of people have bad things to say. I guess I would recommend seeing Samantha or Brian if you want the best and easiest service. read more

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I can't believe how much I was lied to at this store! I am trying to sell my Tacoma and one of their sales reps reached out to me to try to get me to come in and sell the truck. He badgered me for days about it, eventually claiming he talked to the trade appraisers and that yes, we're good to make the deal on the truck. I reiterated that I was not trading anything and just was looking to sell. I drove to the other side of town to get here in rush hour traffic thinking I had a deal for my truck. When I sat down and talked to the appraiser he told me that we were very far off on this deal and hit me with a price that was over $2500 from what they told me via FB messenger they would do. He even guessed which salesman had told me that and was right. Autonation Arapahoe Toyota lied to get me here. I didn't seek out business with them. They contacted me and lied to me to get me in the door. I will never recommend a company that blatantly lies to their customers. What are you guys thinking would happen here? Please see my pictures that prove I didn't really want to go to this dealership but that they in turn lied to get me there. Their offer for my truck was $33,500, pretty far off from the $36-37k that they committed to. They also never even looked at my truck to verify condition or anything else (it's a very mint, extremely low mileage truck),so again, I'm disappointed. read more

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Why call it an express maintenance when it takes 3 hours to change OIL ?! So wild. These Toyota dealerships all suck in denver.

I purchased my RAV4 from this location and had a wonderful experience. We've continued to take the car for service and always have a great experience. read more

3 hours for an oil change. Take your business elsewhere. Was standing in line to talk to my associate when another Toyota employee came within inches of hitting me and another customer as she was pulling a car through the check-in line. Same employee gets in another car to pull it forward and slams on the breaks so hard it slides a couple feet. Requested that my car was washed when dropping it off. wait another 10 minutes for them to go wash it after getting the keys. read more

I will preface this with I had a 7:00 AM appointment for what I thought was an oil change as my Highlander popped up service required. I made the appointment assuming it was an oil change, last was in January 2025. Per the service rep, who seemed like he didn't want to be there and couldn't care any less, but it was 7:00 AM so benefit of a doubt I guess, said I am out of free oil changes and not due for that anyway. But I am in line for a free tire rotation. OK, whatever, I wouldn't have wasted my time this morning for that as it takes an hour, but good to have done. Upon leaving my Low Tire Pressure indicator is now lit up and the Service Required indicator is still showing. I contacted the dealership and literally got brushed off to the point I was transferred so many times they disconnected me. I tried to do a text chat online and they said they only "deal with general service requests". So unhelpful and disappointing I guess I am glad I am done with oil changes there and will use a more convenient, cheaper option who actually provides at least a modicum of caring and customer service read more

My son is trying to buy a truck what a disaster! walked in with a pre-approval from our credit union. He was told we both had to be at the dealership to sign the paperwork. I didn't want to be on the title, but was told I had to per their policy. Our credit union will NOT work with them to many problems. We were told we would have to apply with their finance company, completed the app twice they said they didn't receive it. This is the app sent by them!! finance person to busy to call or talk. I guess they are selling a lot of cars and don't need our busy. I work go someplace else, life is to short for all of these problems. read more

My salesman, David Hantman was a good salesman. Always smiling, personable, good sense of humor and knowledgeable. He even helped me return my rental vehicle down the street and offered me something to drink at every opportunity. We test drove the vehicle before I bought it and he spent time helping me with my phone in connection to operating the screen inside the car. A very helpful person ! read more

3 years ago, a service writer talked me into prepaying for 3 oil changes at a discount. My 2017 Tacoma requires an oil change every 10K miles. On an interim 5K mile visit, they mistakenly changed the oil again. I spoke to the service manager (did not get his name), and he assured me that he would correct the record so that I would still get 2 more oil changes at no charge. I got one more oil change and now that I am ready for the 3rd one, they are denying that I have another one coming, even though I have the service invoices to show these facts. read more

So, let me lay it out straight: I bought my car at Toyota back in 2018, thinking I was making a solid choice. Fast forward a few years, and I've been going back there for service, hoping for a decent experience. But man, was I wrong. Every time I walk into that place, it's like I'm invisible. No one bothers to greet me or offer any help. I have to practically beg for assistance at the front desk, and even then, it feels like I'm bothering them. And don't even get me started on the service itself. I've been overcharged more times than I can count, and they've even put the wrong tires on my car at times. Like, seriously? How hard is it to get that right? To top it all off, when I bought the car, they slapped on the wrong bumper. How does that even happen? It's like they don't care about the details or about keeping their customers happy. I've had it with Toyota. I'd rather drive 15 miles out of my way than set foot in that dealership again. It's a shame because I really regret my purchase now that I know what kind of service they offer. So, if you're thinking about buying a car from Toyota, think again. Save yourself the headache and find a dealership that actually values its customers. Trust me, you'll thank me later. The manager reach out to me by email is responded. That was 3 weeks ago. read more

If you want a quick and easy car buying experience, I recommend AutoNation Toyota Arapahoe. Specifically, Kelsey B!

I highly recommend AutoNation Toyota. I worked with an amazing Salesman named Lev Zombek. I had not considered a Toyota when I met with Lev. He did not apply any pressure. I had read reviews on the 2025 RAV4. I took a test drive in a 2024. We agreed to meet the next day if I was interested in buying We met the next day. I ordered a 2025 Hybrid RAV4 that day. I was very lucky that it arrived 2 days later. When it was time to sign papers, I met with Taylor He was very relaxed, respectful and explained everything clearly I love this car. It's a quiet ride and gets amazing gas mileage. If you are looking for a car,please ask for Lev. read more

I was told I could cancel my winshield protection policy within the 1st month. The acknowledge they told me that but won't help to cancel. I am 84 years old and was rushed through the entire leasing and finance . It has put a great deal of stress on me . this has been on-going since 2/19. I advise you lease or buy from any other dealer read more

Wow, I just started looking and was asking for quotes. Groove, Colorado Springs and Stevinson got back to me with numbers and how can I help. Auto Nation got back to me with We have limited supply and deposits on many of the Land Cruisers in the lot. In so many words, .... We do not need your business. I know cars are in demand But really! Thanx Gabe I have bought 3 cars there in the past. Will never deal with them again. I love their service department, (as I still own a 2006 FJ cruiser) I bought from them. They have definitely lost a customer! read more

Had the pleasure of meeting Lev when I was looking for a new RAV4 hybrid. I was looking among a couple different dealerships but Lev was super kind and thorough and always available anytime I messaged him. He got me set up with an awesome RAV4 and I love it! He's a super solid dude. Would recommend talking with him if you are interest in any Toyotas. read more

Dear other customers - I am going to attempt to summarize the many issues and put them in bullet points for you. 1. First day stopping by and test driving was a 5-star experience. Every day following we were treated as a bother, as if our questions were invalid and we should have bought it on the spot without expressing our concerns. Day #1 we said that if the bad noise we heard was fixed, and assuming the regular maintenance was up to date we would buy it. They concluded the water pump was bad and needed replaced. Day #2, "ok we are ready to buy it, we will be there with a cash check in 1 hour." -us. "sorry we have 5 tours scheduled to look at it between today and tomorrow, my manager said we won't replace the water pump anymore because one of these tours will definitely buy it without us having to spend in house money" -our dealer. "Fine, but take off the dealership fee" -us. **Raised voice rude "we absolutely cannot do that, it is factored into the online price and you didn't say this was an issue before" -our dealer **my mother purchased a vehicle last year and I have the document to prove the dealership fee was removed**. I was ready to write the review and move on, my husband suggested we go talk to them. So we went in person and I did state, again, as long as the maintenance is up to date we will move forward, only then were we presented with the Carfax, I told them the timing belt was 20k miles overdue and it had to be fixed. The dealer's friend, who was helping us, looked at me straight in the eye and said "it does not have a belt, it has a chain" I told him he needed to confirm, he looked at his computer and confirmed. The next 5 minutes consisted of us asking some minor questions about the purchase itself and whether we were going to move forward. The dealer ONLY looked at my husband to speak and answer questions, even ones I asked. He did not glance at me again until my husband looked at me and said "your car, you are writing the check, what are you going to do". I asked the dealer to confirm again that the car had a chain not a belt, he confirmed and showed me whatever screen he was looking at. We purchased the vehicle. We took it to my mechanic, who confirmed it had a timing belt, proved it to me, and I spent $2,400 in repair/upkeep alone right after buying the car. The point is, they lied to my face numerous times, and the cherry on top with the timing chain. AND straight up saying they have no problem selling a car with a faulty water pump to the next guy. The water pump in my car proved to still be in good condition and didn't even need replaced. The sound was the timing belt. 2. AFTER purchasing my vehicle I received an incredibly unprofessional text from someone on the financial team (I learned after showing up in person), please see the attached photos. I thought it was a scam, until my dealer texted me that there was a DIFFERENT document I also didn't sign. These guys let me leave with two documents unsigned. Both texts said I could just draw my signature on my phone and send it back to them. Like I want my personal signature on their personal phones?? So I went in person, after asking for either of the gentlemen that texted me I was told they were in office. Then not in office, then told they were in office. Turns out they were not. So when I was helped I presented the fact I needed two documents signed. The guy helping me (dealer #2, who I had met before) couldn't find either document, after calling dealer #1, dealer #2 handed me a BLANK document to sign. I signed it, and I regret that. It is always wrong to sign a document that has yet to be filled out, or worse, has false information. While still in earshot dealer #2 was on the phone with the financial guy that texted me. He said "yeah she got the text, yeah I don't know why she didn't just text it to you, I'll tell her that's the only option since you aren't here she has to text it." What kind of bull crap is that. You are all a scam. I signed the document and texted it back, and knowing I did that still makes my skin crawl. As an added bonus, the reason I didn't receive the email is because the email I provided was not put on any of these documents, you were sending those docs to an email that does not exist. I also have never worked in IT and don't work for the State, so don't make up personal information about me. 3. The document that I shouldn't have been sent home, and I honestly have no freaking clue how I got it, stated that the morning after the vehicle purchase I received a thank you call and email, both completed at 9am. Rest assured you I never received contact from AutoNation Toyota Arapahoe again until the sweet girl called me ~1 month later. To AutoNation Toyota - To the sweet lady who called me to check in, I'm sorry if I ruined your day at 8am, it is not your fault that the men you work with are liars and I apologize I took it out on you. This review is written on my account not featuring my legal name, and... read more

AutoNation Toyota Arapahoe - Car Dealers Near Me - Centennial, Colorado

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Giovanni was the consummate professional salesman, truly going to bat for his customers to make sure they walked away with the best deal possible. He takes care of his customers. read more

Always have a great experience here and customer service is excellent. Kids area is convenient for my son while waiting.

My first visit to this service facility having visited other Auto Nation dealerships for other vehicles we own. I received a text one day saying I had an appointment coming up on a Friday. Confused as I didn't recall making an appointment. I texted the number back as I had saved it to my contacts from a previous communication and was told my sales advisor made my first service appointment 6 months out from my vehicle purchase. That may have been good to know upfront. Either way, good that they give you a reminder text so you don't end up being a no show. Upon arrival, Keisler checked me in, grabbed my mileage and asked why I was in. Told him I had received a text for my first service to which he replied, customers don't typically bring their vehicles in this soon, I can wait until 10,000 miles if I'd like. So two things.... Why text me about an appointment that was made (why make the appointment in the first place)? And why, when I purchased my car, put a sticker on the window that says oil change due at 5000 miles? Odd..... Service and sales may want to get on the same page. Overall the appointment once in, was efficient. Keisler texted me along the way, keeping me informed of the progress. His customer service was top notch as well. I only give 3 stars because of the rough start and crossed lines of communication and information. Will I be back? Maybe. I typically like to maintain the relationship with the dealer I bought my vehicle from but may go somewhere closer if the service is comparable or if it's definitely better. We will see. read more

I'm in my 70s, I've bought my share of cars and I've never had as good an experience as I've had with sales rep Lev Zombek of AutoNation Toyota. We bought a gently used car from Toyota. Lev was straight-forward in working with us. Lev answered all questions, tracked down a charging cable (EV car), and went so far as to call the previous owner to track down a second key for the car. We reviewed the CarFax report with Lev, discussed some potential small recalls, and arranged to have one item checked at our next service visit. Just incredible! Car pricing was reviewed, the tax and prep fee discussed, and we bought the car. I completely recommend Lev as the go-to guy for a car purchase! read more

Anthony Ray is a treat to work with. Very kind and will not take advantage of your wallet or your time. Go see him for your car needs.

I have owned my Toyota for nearly 8 years and being new to the area this was a great location to get my vehicle serviced. The people there were very nice, however, slow to provide direction when I arrived for an early appointment. After getting with the tech everything went very smoothly. I got an estimated time to finish (which they met) and was kept updated via text messages on the progress of my service. The people and techs were great! However, the manager behind the window wall seemed to be very rude and aggressive with his employees. I felt very uncomfortable when he was yelling, cussing and making terrible remarks to everyone working outside. I will come back for the service but knowing that's how their management treats their employees I have my reservations. read more

Would not recommend this place for service of any kind. Horrible Customer Service. From a bait and switch oil ad online to their lack of putting the customer first, we will take our business elsewhere. Chris the service manager took no responsibility nor did he apologize for their misrepresentation of the oil appt ad. When I called the front desk to talk to the GM Adrian about this, all I got was the run around, including not answering my calls each time I'd try. This place has poor management from the top down. We've been taking our Toyotas here for years, but we won't be back. read more

On 01/24/2025 at approximately 1309 hours, I had visited AutoNation Toyota, located at Arapahoe 10531 East Arapahoe Road, Centennial, CO 80112 and a sales associate Zachary Schneider had helped me right away and I advised him of my appointment time at 1330 hours for an oil change. Zachary advised me that my truck was not due for another oil change till the 20,000 mile mark, five thousand miles out from it. However my truck was in need of an oil change and Zachary advised me that a tire rotation was offered at the 15,000 miles mark and the oil change was next at the 20,000 miles mark. I asked if perhaps I could use the oil change today and the flip the rotation to the 20,000 miles mark and he said no. I then asked Zachary if there was someone or a manager I could speak with to explore the possible options. Zachary went to his manager while I was thinking he would grab his manager to speak with me as I had asked. Zachary comes back alone and said his manager said no. I asked Zachary if I could speak with his assistant manager Anthony Ray( how I originally asked) to perhaps find a solution. He took me over to Anthony and I spoke with Anthony and I advised Anthony of the situation but perhaps speaking to him to explore the options. Anthony said it wasn't possible at all and instead explained to me how cars work with getting tire rotations and oil changes( which I already know because I work on my car myself, which I did not appreciate because it felt as he was mansplaining to me how vehicles work as a girl couldn't possibly know)! Anthony advised if I didn't use my tire rotation it would be completely voided out and unable to used for the future and there was nothing he could do about it! Did not enjoy this trip or visit with this specific dealership. Some dealerships like this one have situations like this where they don't tell you these underlining issues after you buy your vehicle with them, or not very honest and upfront with you about it until an issue comes up! I did not have a great visit with the staff and would not recommend! I have great reviews for other dealerships that actually care about their customer service and I did not see that here! read more

Called and have been corresponding since Friday (today is Tues, EOD). I asked them for a trade in value on a car, supplying the vin and sticker tag (less than 5 months old, with less than 2,500 miles) so they should be able to come up with a ballpark. Still no idea. I haven't even heard from anyone since Friday. Again, it's Tuesday. This is after I submitted the form online to "value my trade" and got a "you stumped us" page. read more

LET THE BUYER BEWARE!! The scumbags are at it again! We noticed a rough idle on my GF's 2019 Toyota ...could be a dirty injector or a bad plug or some other minor issue...I didn't have time to diagnose, so she brought it in to the dealership. She was quoted an $850.00 diagnosis fee!!! How do these people sleep at night? Karma will get them at some point. In the meantime Auto Nation gets a reputation for scumbag service!! I love Toyota's , but I will NEVER shop there. EVER! This is the second time they tried taking a sweet soft-spoken girl to the cleaners, and I won't stand for it...Letter to Toyota forthcoming!! read more

I have received Toyota services for many years, but today I experienced extremely poor service. When I first met Arvid for service, he had a bad attitude, and I felt that his behavior was discriminatory. He told me that the service would be completed by 4 PM. Shortly after, I received a message stating that my car was "in service." So, I waited there. Then, I got another message saying that my car was ready outside. However, I waited for about 35 minutes before politely asking if my car service was completed. Arvid angrily responded, "I told you 4 PM, now go away," and even said "You are ridiculous" while waving his hands aggressively. His attitude and behavior were completely inappropriate for someone in customer service. I am extremely disappointed and do not want to receive service from this person again. I will escalate this complaint to the head office, AAA, Yelp, and other relevant platforms. read more

My stepdaughter bought a vehicle three months ago and they still have not got the title to the bank which tells me they do not have the title and this is becoming a big issue left messages with the manager no callback now. I'm gonna have to hire a lawyer to get involved in this Very sad situation. I would not buy a vehicle from these guys and I was actually considering buying a car. read more

I had a service appointment for 1:15pm and waited for two hours and my truck was still not seen. Ended up taking my truck back with no service being done to it. Bright side in those two hours I was able to diagnose and find a Toyota mechanic that would deal with my issue and for cheaper than the dealerships $150 "diagnostic fee". Moral of the story is to do your research before you goto the dealership read more

Hard to believe, but their own service department doesn't honor the price quoted for service on their own website. Scheduled an oil change and tire rotation, was given a quote for this service at the time of scheduling. However, even after showing the quoted amount from their website, service department refused to honor this quote and charged me double the quoted amount. Very disappointing, can't trust their service department will be fair or honorable. Our experience with their sales department, however, was fair and trustworthy. read more

Purchased a certified used Toyota in early December of 2024. This purchase was necessary after a hit/run car accident that totaled my Jeep and left me injured. I am still waiting for my title-tags for over 3 months. Despite having an 800 credit rating, their finance department charges 10.1 APR and I have a 6.0 APR waiting for me with my credit union expiring in 1 week. They are challenging to connect with, to get the update for my tags. When I purchased the vehicle. I had to sign a bunch of forms. Slipped in the forms were optional services that I did not ask for. It wasn't until I sat with all the documents and the breakdown of the costs added, wait for it: almost $12,000 to the price. It took over 2 weeks to get these packages cancelled. Shady. read more