Wasted all day going back and forth finalizing things for a car purchase. Price agreed upon and…read morejust wrapping up financing. Once everything was provided, got a text saying the car was just sold to their "sister" location. Typical car salesmen. No ethics. No morals. Avoid this place.

What a terrific experience!…read more After having had a horrible experience with Rohrich Cadillac, I thought I would give Mercedes Benz a try to see if the service and product was better. I was blown away by the Mercedes product and by the customer service experience at the dealership. Lyndsie was our sales person and she is professional, knowledgeable and easy to work with. She found the vehicle that I wanted and had it into the dealership and ready to go in under 1 week. The purchase process was easy and the employees take all the time you need to make sure you understand everything! We will be back again!

Let's start with my vechicle was totaled on Monday. Airbags deployed. Luckily, no one was injured…read more QUICK SUMMARY: I had purchased new 2015 (from Art Morgan), had all service done at Baierl (coordinated by John Kurta), and purchased a new 2026 vehicle (from AJ Shultz). I reached out to Mr Kurta who connected me with Mr Shultz. This purchase was not planned. I thought a used vehicle may be more fiscally responsible with a car payment. I learned a used car interest rate is higher than new car interest rate. Had a bit of sticker shock. There was a large selection of new and used vehicles on the lot and website. At our initial meeting, on Wednesday, Mr Schultz and I discussed the features I wanted in a vehicle. He showed me a couple vehicles on the lot, worked up the numbers, etc. I had to think about this large purchase. Normally, I would have done research, test drives, etc. I didn't have the luxury of time. I needed to trust the 11 year relationship that I had with Baierl Honda. Mr Shultz and I kept in contact over several days. I steered the conversation - it wasn't initiated by Mr Shultz. He wasn't rushing me. He provided me with timely complete answers to all of my asynchronous questions. Given the reliability of my 2015 vehicle, on Saturday, I purchased a new car. I drove the vehicle off the lot with the odometer reading 4 miles. I purchased bumper to bumper extended warranty, tire protection, and battery replacement. Was pleasantly surprised to see a tube of touch up paint in the glove box. In 11 years, I have referred a lot of people to Baierl Honda. Because of that long term relationship, I was able to make a quick decision. HONDA CORPORATE: Please reconsider your revised color palate: 40 shades of gray, fire engine red, electric blue, and a sage (only available for hybrids). Hunter green? Burgundy? Navy?

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

On May 15, Baierl Acura charged me $198 at their EV charger for a charge that cost $26 on average…read moreat other locations that same day. They charged me more than 7.5 times what the competition charged. Think about that when you trust Baierl Acura to honestly diagnose a problem with your car and then charge you a fair price to fix it.

The visit to Baierl was terrible. There was no one to come and ask us if we needed help. The…read moresalesperson was rude and never followed up with us on a potential purchase. It seemed as if we did not fit the "mold" of who should purchase there. I immediately went to another dealer and bought a different brand.

I have been driving Alexus for 19 years. I lived in the South Hills all those years and dealt with…read morethe Lexus dealer on West Liberty Ave. Never once did I have the totally positive experience that I had today. I dealt with Chris Decker and he was wonderful to work with. I'm so glad this is the dealership I'll be working with from now on. Toni Ruth

Bought 2025 Lexus IS350 with 5k miles second hand and it was originally purchased from Lexus of…read moreNorth Hills. Called to schedule the 10k service on Monday - no answer in service so I left a message, called today and it also went to Service's VM and then called back to operator to ask if service was open..she put me to scheduling and they are 1 month out for new customers on oil changes. Keep in mind i wasn't asking to be picked-up or a loaner vehicle..just a simple oil change while I wait. I guess that's premium service for a premium vehicle! Another dealer is got me scheduled in 4 days.

Don't trust this service center. They know nothing about the cars they service. After 3 attempts of…read moregetting the wrong parts for me. They sent me a link to their parts catalog and asked me to find the right parts for my model s. Stay far away from this service dept if you want your tesla to last the length of your warranty. I was able to find the parts I needed but should take 3/4 trips to a service center to get the right parts. The parts where for a pyro fuse, which is standard build on all platforms battery packs.

Amazing managers! Amazing and knowledgeable sales people. Walk ins welcome! Test drive a Tesla…read moretoday!

"Dream's Do Come True"…read more I'm utterly amazed! Still in Shock!!! The Team at Baierl Toyota is Godsent. "True Facts" On 30 April 25 I contacted Baierl Toyota inquiring about a 2014 Mercedes GL550, I received a speedy response from Mr. Tyler Farley who is truly (God sent) informing me that the Vehicle is still available. "Dreams Do Come True" Mr. Tyler Farley (Sales) and Mr. Christopher Franciscus (Finance) are true professionals. The entire process was stress free, seamless, highly professional. On a customer satisfaction scale Baierl Toyota is 5 stars' plus. My overall impression about Baierl Toyota is beyond words. I'm truly grateful, thankful and blessed to have met these remarkable individual's received quality Customer Service and a Dream Vehicle. Sincerely, A Satisfied Loyal Customer Earl Marshall

I was in Cranberry for business this morning, and four hours from home. I had a minor issue with my…read more2017 Sequoia. I would like to thank the team for taking care of me. I dropped the car off at 8:00 and asked them to get it done by noon when my business appointment ended. The Service Manager, Lonnie, texted me at 10:00 to let me know everything was good to go. Thank you.

I went in for a routine state inspection with my 2018 Mazda Grand touring and left with a new 2021…read moreMazda CX-30 I love this dealership I was treated with respect, compassion and love I was given all my opinions with transparency. This is not my first car purchase but I felt like they explained everything in detail. Miranda was fabulous and Brandon in finance buttoned everything up

Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been…read moremore helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price.

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.

I had an excellent experience at Land Rover North Hills! From the moment I arrived, Jeff made sure…read moreI was promptly taken care of and quickly got me into a loaner vehicle so I wouldn't be late for work. That level of efficiency and consideration truly made a difference. Joey provided exemplary service throughout the entire process. His attention to detail, professionalism, and commitment to making sure everything was handled properly were outstanding. The entire experience was smooth, convenient, and stress-free. Thank you, Jeff and Joey, for going above and beyond and providing such exceptional customer service. Land Rover North Hills has an amazing team

I had a great experience working with James Buford when purchasing my new Land Rover Defender 90…read more He was knowledgeable, professional, and made the entire process smooth and stress-free. James answered all my questions and ensured I was completely comfortable with my decision. Highly recommend working with him if you're in the market for a new vehicle!

TERRIBLE SERVICE. Don't go to this Kia location except your life depends on it. Right after we…read moresigned the contract to purchase a Kia Sorento, it has been bad customer experience.

our "check engine" light came on 4 different times and scheduling for it to be checked was a…read morenightmare. We were actually told that while we waited for an appointment, we could ignore it if it wasn't flashing. If it started to flash, we'd have to have it towed in. We took it in 3 times and each time were told that the light was a result of a faulty sensor and that there was actually nothing wrong. One of those times, we had a very long wait for an appointment because the shop was actually closed to catch up on repairs. We were told to take it to Advance auto to have the code read, since Kia couldn't schedule us for about 5 weeks. At THAt appointment, we were no longer told that this was not a problem that could be ignored (as we were previously told) the light was determined to mean that we actually needed a repair involving a replacement part - the total bill was $600. Our previous visits were during the course of the warranty. The last visit - the one that cost us $600 when the problem was finally detected, the warranty had expired (by year, but not by mileage which is very low - but definitely expired) Complaining that the need for the work should have been detected during an earlier visit was met with no concern or consideration.