I can't say enough great things about Gordon at Land Rover Rancho Mirage. He truly went above and…read morebeyond and made buying my new 2026 Range Rover Sport an absolute breeze from start to finish. Gordon was incredibly kind, knowledgeable, and genuinely easy to work with--no pressure, no games, just exceptional service. He anticipated every question, handled every detail seamlessly, and made the entire experience enjoyable (which is rare when buying a car!). Honestly, he should be the sales manager--that's how outstanding he is. I'll absolutely be buying many more cars from him in the future, and I've already recommended him to friends and family without hesitation. If you're considering a Land Rover, do yourself a favor and ask for Gordon. You won't regret it.

A Lemon I purchased a new Land Rover Evoque (a sales floor…read moremodel) from Land Rover Rancho Mirage in 2022. Within one year, it experience multiple overheating warnings, each time (4) returning it to the dealer. Each time, they returned the vehicle saying nothing was wrong or couldn't find an issue. On the 5th time, they kept the vehicle for several weeks, saying they needed to order and replace multiple engine parts from Europe because the engine coolant was leaking into the exhaust. The vehicle was under 30k miles. All of this with no regard for my personal safety. Since then, the vehicle has continued to show overheating warnings, multiple paint and interior issues. When I contacted Land Rover/Jaguar about my concern and issues, they offered $2500 toward a new purchase. I have contacted a Lemon Law attorney now and Land Rover/Jaguar is telling the court it was never their responsibility. BUYER BEWARE, DO NOT PURCHASE A LAND ROVER.

Palm Springs Porsche has truly outstanding people in their service department. I've owned many…read morePorsches over the years and dealt with a lot of dealerships, and I can honestly say Danielle, my service advisor, and Ken, the service manager, are the best I've ever worked with. They make everything easy. Anytime I've had an issue with my car, they've handled it professionally and efficiently, and they always keep me informed every step of the way. There's never any guessing or chasing them down--they stay on top of everything and communicate clearly. It's rare to find this level of service and consistency. Palm Springs Porsche is very fortunate to have Danielle and Ken. They set the standard for what a great service experience should be.

I recently purchased a 2019 Jeep Grand Cherokee from Porsche Palm Springs, and while my initial…read moreexperience was positive, what followed has been incredibly disappointing. When I first visited the dealership, I was assured the vehicle had been well maintained by the previous owner, who supposedly serviced it regularly and traded it in for a Porsche due to retirement. The car drove beautifully, and my sales representative, Sherman Sims, was very kind, helpful, and made the buying process feel comfortable. However, there were important issues that were not properly disclosed. At the time of purchase, I noticed a light on the dashboard but was told by the general manager that it was simply due to a setting that could be adjusted. I later learned this may actually be related to a battery issue. In addition, there was visible damage to the infotainment screen that I was not made aware of prior to purchase. I will be including photos in this review. This is not something I would expect on a vehicle presented as being in great condition. I also paid a significant amount for add-ons, including StarGard and ClearShield, which I was not comfortable with but agreed to because I believed I was purchasing a high-quality, well-maintained vehicle. The very next day after purchasing the car, I noticed the screen issue and had my husband call the dealership. We were told the vehicle was sold "as-is" and that we would be responsible for any repairs. I returned to the dealership in person to try to resolve the issue. After spending hours waiting, I was told they would coordinate with a Jeep dealership and follow up with me. That follow-up never happened. To address the issues myself, I scheduled an appointment with a Jeep dealership, where I was informed that both batteries were bad. Porsche did ultimately replace the batteries, which I appreciate. However, regarding the infotainment screen, Jeep advised that they could not determine the cause without a full diagnostic and that it may require replacement. They did not confirm that the issue was sun damage. When I brought this information back to Porsche Palm Springs, the general manager, Mike Anchondo, stated there was nothing he could do and maintained that the damage was cosmetic. He also claimed that Jeep had diagnosed it as sun damage. This directly contradicted what I was told by Jeep, who even put in writing that a proper diagnostic is required to determine the cause. When I attempted to discuss this discrepancy, Mike Anchondo was dismissive, argumentative, and rude. I was told that "all cars have issues" and that it was my responsibility for not noticing the problem prior to purchase. This response was extremely disappointing. I am not disputing that used cars can have issues, but this was a visible condition present immediately after purchase that was not disclosed, and I made a good faith effort to resolve it through the dealership. Instead of working toward a reasonable solution, I was met with conflicting information, lack of accountability, and poor customer service. While the initial buying experience was positive, the lack of transparency, poor communication, and dismissive treatment after the sale has been extremely disappointing. I expected a much higher level of integrity and customer care from a dealership representing the Porsche brand. I would have preferred to resolve this directly with the dealership, but unfortunately that opportunity was not taken. At this point, I am simply asking for accountability, clear communication, and a fair resolution to issues that were present immediately after purchase and were not disclosed.

We had an outstanding experience working with Steve at Subaru of Palm Springs!…read more My husband had his heart set on a very specific vehicle--the Subaru Uncharted GT in the color Coastal Wolf Gray with light gray interior--and Steve went above and beyond to help make it happen. He was knowledgeable, patient, honest, and incredibly responsive throughout the entire process. What really stood out was that we never felt pressured. Steve genuinely listened to what we wanted, kept us informed every step of the way, and made what could have been a stressful car-buying experience feel easy and enjoyable. His professionalism, excellent communication, and dedication to customer satisfaction were second to none. If you're looking for someone who truly cares about his customers and will work hard to help you find exactly the right vehicle, ask for Steve. He turned my husband's dream car into a reality, and we couldn't be happier with our new Subaru Uncharted GT! Thank you, Steve, for providing exceptional service. You've earned our highest recommendation, and we'll be sending our friends and family your way!

To be clear, this isn't about the vehicle, buying experience (2nd time), and the service…read moredepartment. Those are all 5-stars. This is a question/confusion/complaint for parts - I don't understand how/why I find an accessory online (Subaru) at a dealership in a different STATE for $100 that I can purchase and ship here. But, the same product the service department up the street wants $140 (Subaru online highest price is 129) to order the product for me. Smh

How in tarnation does this BMW have such a low rating?!??…read more I fuhking hate auto dealerships ( I've crashed many a cars and then automatically leased/purchased more cars ,therefore, I'm officially a professional luxury car buyer) THIS BMW IS THE ABSOLUTE BEST YOU WILL EVER ENCOUNTER! The service department..... have become my bffs (not sure if they consider me their bff, though) The service director, Guy, is an all around cool and legit dude! Trust me, I've cornered this man in his own office demanding to speak to me to explain the extended warranty i purchased and why it doesn't include all three of my gawd damn 5 series batteries in it. He talked me off a ledge and even gifted me a hat! That's all it took me to shut me up. Sandy, Bryan, & Brandon, and my homies now. They hate to see me comin! I adore this dealership and I will even drive from LA to service this damn car; has how much I trus and adore this place. FIVE STARS. (The only thing that irritates me about this place is their phone system. Too many prompts. Receptionist never answers. Just immediately ask for Brandon and he will handle it!)

Before purchasing the vehicle, I had already secured financing directly through my own bank and…read morespecifically stated that I did NOT want the dealership to run my credit or arrange financing. I was expressly assured by the salesperson that they would not do so. I raised the issue multiple times during the transaction because it was important to me, and the salesperson again confirmed this in front of another salesperson at the dealership when I asked about it a second time. Despite those assurances, my credit was apparently still run and the financing was subsequently re-originated through the dealership's lender network. The loan also ended up being structured as a personal loan rather than the business financing arrangement I had intended to use. When I later called the dealership to discuss the issue, I was transferred to a sales manager who was argumentative and dismissive in tone. During the conversation, he stated that I had been "misinformed" and claimed that running a credit check and handling financing this way was standard process across dealerships. He also appeared to acknowledge that the dealership had re-originated the loan, specifically stating that they did so because they "got me a better rate." However, the rate difference was only approximately 0.05% better than the financing offer I had already independently secured through my own bank. From my perspective, being assured multiple times that my credit would not be run, only to later discover that the financing had been changed anyway, felt suspicious, dishonest, and potentially unethical. This was furthered when I called the sales manager and he was argumentative and said this was standard practice for dealerships while also acknowledging they had re-originated the loan. Customers should clearly understand: -when and why their credit is being run, -whether financing is being re-originated, -how a loan is being structured, -and whether it is being processed as a personal or business loan. The vehicle itself may be fine, but the financing and communication process left me with serious concerns. When I called to discuss this, the sales manager would not transfer me to the general manager.

A year ago, I stopped by to test drive a Genesis GV80 Coupe, and from the moment I got behind the…read morewheel, I fell in love with it. At the time, it was just a little outside of my budget, so I decided to wait until I was financially ready. Fast forward a year, and I found the exact GV80 Coupe I had been dreaming about at the La Quinta dealership. After I submitted an online inquiry, Joseph reached out to me. From the very beginning, he was kind, knowledgeable, patient, and genuinely invested in helping me find a way to make my dream car a reality. He worked hard to find a payment that fit my budget, and when it still wasn't quite there, he was honest enough to recommend another dealership that might have a more competitive offer. Life got busy, and I wasn't able to follow up for a couple of weeks. To my surprise, Joseph reached back out. He and the dealership owner had continued working behind the scenes and were able to put together a deal that finally fit my budget. Thanks to their dedication, I was able to purchase the car of my dreams. As if that wasn't enough, Joseph personally drove all the way from La Quinta to West Los Angeles to deliver my beautiful Genesis GV80 Coupe. That level of customer service is incredibly rare. Joseph is quite possibly one of the sweetest, most genuine people I've ever met. He made the entire car-buying experience enjoyable, stress-free, and memorable. At no point did I ever feel pressured, only supported. His professionalism, honesty, and commitment to his customers truly set him apart. If you're looking to purchase a vehicle, I can't recommend Joseph highly enough. He goes above and beyond in every way, and I'm so grateful for everything he did to help me drive home in my dream car. Thank you, Joseph!

I was ready to purchase a Nautilus from a Palm Springs dealer but left prematurely because of a…read morevery poor experience with the sale's department. While in La Quinta I went to the Genesis dealership and met with Luis Medina. What a fantastic experience - stress -free, positive and a joy to work with Luis. I can't say enough!! There was no pressure, no sale's pitch; just a relaxed, informative introduction to the GV 80. I purchased the car after several test drives with Luis patiently answering every question. Oh, and giving me a very fair price. I'm now driving a beautiful car and want to thank Luis for his honesty, integrity and great sale's support -- making buying a car so pleasant! (I've already been back twice to receive his expert training on learning about the car). Thanks Luis, you deserve six stars

My husband just got back from having our 2022 Cadillac serviced at La Quinta Cadillac and we…read morecouldn't be happier. In today's world of lackluster customer service, this dealership not only performed the service required, they actually went out of their way and replaced the battery which was about to go out of warranty. We appreciate their excellent service and now consider them our go to for future services or sales. The Howies Indio, CA

I dropped of my truck on a Friday for diagnosis and repair. Fast forward to Tuesday end of day i…read morehad not received a call from anyone. I called them to get an update and I was told it had not been seen yet. They would get to in on Wednesday at 3pm. Fast forward to Thursday at 4:30pm i had never talked to anyone yet. I picked up my truck and the engine cover was on my front seat. I never received a call or an apology.

Wonderful sales and service professionals here. It was a pleasure doing business even though it has…read morebeen a few years. More family than friends here.

To all who are considering doing business with Ferrari of Rancho Mirage a LAPIS Dealership…read more Here is my experience...and it's not a good one. I had sought out a particular Ferrari and finally found one of interest; the problem was, it was over 500 miles away in Southern California (I live in Northern California). However, even if the vehicle was in the area, I would still need to perform some type of due diligence in order to assure I was purchasing a sound/functional vehicle. That said, I found Ferrari of Rancho Mirage only 20 minutes away from where the vehicle resided and made an appointment for a Pre-Purchase Inspection (cost $740). Days later, I was contacted by the Service Manager/Jenna Cascio and told the vehicle was in good condition, although it still needed some suspension work and to replace a few leaking seals. With this endorsement in hand, I purchased the Ferrari and had it shipped to Northern California. Upon arrival, I immediately noticed the following: * No AC * No headlights * Windshield wipers inoperable * Antenna won't retract * Parking brake won't hold * Tachometer won't go above 2,000 * Windows require manual intervention to operate * Each door lock is keyed differently and neither works with the keys * Erratic Idle/RPM * Rear shocks leaking * Fuel leaks * Oil leaking from bell housing/main seal For those of you not familiar with cars, most of these items (some safety-related) would have been easy to identify by either pushing some buttons in the driver's compartment or readily visible with the vehicle up on a car lift). THE TOTAL COST OF RECTIFYING THESE ISSUES HAS RESULTED IN A REPAIR BILL EXCEEDING $30,000! Of course, I was less than pleased and contacted the Ferrari of Rancho Mirage. While they were willing to refund my $740, they were totally unwilling to accept any responsibility for their obvious mechanical oversights...essentially just patting me on the head and hoping I would just go away! Well, $30,000 is a huge chunk of change and I wasn't willing to go away quietly. I contacted the Customer Care Manager and Customer Service Department for Ferrari and both told me the COO of Ferrari of Rancho Mirage/LAPIS - Mark Venti would be my main contact for resolving this issue. However, after numerous attempts to contact Mr Venti to resolve this issue, my communiques (email, as well as certified mail) has fallen on deaf ears - NO RESPONSE WHATSOEVER. While it took every fiber of my being while writing this, I have refrained from utilizing 4-letter expletives to portray my displeasure, although a $30,000+ bill to cover their mistakes is pretty close to a living hell. In short, BEWARE of Ferrari of Rancho Mirage and the LAPIS Dealership Group, as they do not have your back! I would highly recommend you seek out alternatives to a LAPIS Dealership including Ferrari of Rancho Mirage!

I purchased a Nissan Rogue here last month for my parents. The process was very quick and easy, no…read morespending hours sitting around at the dealership. My internet salesperson was Ilene. She was willing to work with me over text/email and give me an actual final price online without making me come into the dealership. The price was very fair, and after a quick test drive, I agreed to buy. 0% 60 month financing offered by Nissan's bank was a no brainer. The finance staff was painless and not pushy at all for add ons or warranties. Armin oversaw the whole deal and he was very transparent and polite. I can guarantee that the team at Torre honors their word and will be transparent. They'll go above and beyond to make sure you're satisfied with your purchase. I wouldn't hesitate to buy there again.

Andres was rather easy to work with. He let us know what was needed and also made some important…read moresuggestions. The work was done in a timely manner and seems to be fine. Overall it was as pleasant as getting car repairs can be. All things considered.