Great carwash, customer service in point. Get there early on nice days because this place is a…read morealways busy, not busy is good. I recommend this place 100%

I own a 2025 Equinox that has been through the Middleburg Heights Clean Express car wash numerous…read moretimes without issue. However, during a wash last month, the shark fin antenna on the roof of my vehicle was broken off. I submitted a claim on-site, and the staff at the location were courteous and supportive. Unfortunately, the claims department denied responsibility without conducting any inspection or review of the vehicle, stating--without evidence--that the damage was due to a manufacturer defect. They also noted that no other vehicles were damaged that day, which is not a valid basis to dismiss an individual claim. To verify, I brought the vehicle to Chevrolet for inspection. Their assessment confirmed there is no manufacturer defect, and the damage is consistent with an external force--specifically, the car wash. We are reaching out on behalf of Express Wash Concepts Claims Division. We sincerely appreciate your patience as we carefully reviewed the details of your incident at our Clean Express Wash - Cleveland 18170 Bagley Rd location on 02/25/2026. Please know that we take all customer concerns seriously and conduct thorough evaluations to ensure a fair resolution. After a detailed review, including video footage and an assessment of our equipment and wash process, we have determined the following: * All wash functions were normal on this date and no other vehicles were damaged. Commercial grade equipment doesn't isolate only one vehicle for damage. * The dryers exposed a manufacturer defect/structural weakness/hairline crack - no other vehicles prior to or after were damaged here. (Applies in particular to pieces popping off.) * We are not responsible for any style of antenna Based on our findings, we are unable to accept liability for the reported damages. If you have any questions regarding your claim, please contact our WashCARE team: WashCARE Center - Claims Division * Phone: +1 855-696-9151 * Email: claims@expresswashconcepts.com * Hours: Mon-Fri: 9 AM - 5 PM We appreciate your understanding. Best regards, Jamie W Claims Examiner Specialist Express Wash Concepts

I had a coupon for a free car wash from the oil change place I had just been too. Since my car was…read moreabsolutely filthy I decided to pop in on my way back home. They have a spot before the bay that you can do your windshield (bug wash) and wheel wash. I didn't bother with those so I can't comment on them. I went to the window and gave my car wash ticket. The employee was really friendly and explained how it worked. Drove around the corner to the wash bay and was directed into the wash. The employee there was really friendly as well. I saw vacuums to the right of the wash bay. It's soft cloth washes which is nice. The dryer is very strong but my car was still bit wet when I left but it dried while driving home. I can't complain about a free wash. I was thankful since my car was so dirty. Haha

Poor quality services stuck in wash Waited in line for…read morecars after me went through. Rough on tires.

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

Great car wash very thorough soap job. At the end an employee helped me dry my car and helped me…read moreback into my car, at my age this means a lot!

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

I had my interior and exterior detailed plus some scratches and white paint marks to front side…read morepanel buffed out. They did an amazing job! My car looks like it did the day I purchased it off the lot and no more reminder of the garage I scraped the front end on! This was money well spent. service was professional and very friendly. I highly recommend the M.A.D. Doctor!

Great job by these folks on my dirty car. They managed to eliminate all coffee stains on my seats,…read morefloor mats and instrument panel. Carpets were so clean that I asked if they forgot to put my mats back! Friendly staff and they fit me in and turned the car around in a very reasonable time. Definitely will use their service again.

I paid $8 for a car wash. Which is not the cheapest car wash. I think the wash runs too fast. See…read morethe pictures. The front and sides of the car got clean. But the back was not cleaned at all. Kinda disappointed. I have been to many car washes. And they all seem to clean the car well. This one did good. Except the back of the vehicle.

Was in town for a work appointment today and stopped here for a quick car wash. For $5, YOU CANT…read moreBEAT IT! It's a quality touch wash and has free vacuums no less. I'll be back next time I'm in the area for sure!