This is an absolutely amazing shop if you speak or are learning a Slavic language. The staff is beyond nice and extremely helpful. The variety of books is truly outstanding. read more

Outstanding selection and friendly staff. Alex did a great job of walking me through the different sect of the store. So glad to have found a reso for keeping up my Russian practice so close to home! read more

I ordered a textbook and workbook from Russia Online on 8/18/20 in the amount of $81. On the website, it said that these books would ship within 2-8 days. So, when two weeks went by, and I still hadn't heard anything, I called this store. The person who answered the phone was a dumb, unprofessional young guy who basically had no idea what he was doing and hung up on me. Eventually, James started an email thread with me. At first, he was apologetic and said that his in-store stock was depleted due to a recent large order for this book from a university, so he had to order my copy directly from Moscow. Ok, that sucks for me because the website gave me incorrect information. If I had known that, I would have ordered it from somewhere else because I had already started to pay for the services of a private tutor assuming that my books would have arrived within two weeks, as the website indicated. But I waited patiently, and asked for another follow-up a week or two later when I still hadn't heard anything back from them, but James made up another excuse that there was a delay in shipping these books from the publisher in Moscow, but he promised me that as soon as they arrived, he would travel to New York himself and pick up the imported shipment. Well, he lied to me because when they eventually arrived, he said they were sent by UPS from New York to Maryland, but I guess UPS lost this shipment, so I had to wait even longer for another order to come from Moscow. The books didn't arrive until the end of September (6 weeks late!). He said he was going to do something to "make it right" with me, but his last email to me was on 9/25/20. I sent him a follow-up email a few days ago asking if he still planned to keep his word, but he has ignored my email. How rude and unprofessional. I am very angry at terrible service I received from this company. I was planning to order future textbooks as I progressed through my Russian language learning, but I certainly won't use this company again. Shame on you all!!! read more

Best Russian bookstore in the DC area. They have a great collection of historical and new releases from Russia. I also get newspapers from this store directly from Russia. James, who runs the place, is always a pleasure to see. read more

I came to this online store by pure accident. I then ordered some books which came that was all in Russian. The website had translations in English for the books which would lead you to believe that there was English as well as Russian in the contents. Sad to discover they did not. I was so happy to find that they were 20 miles away from me. I contacted them and spoke to a certain Elena that said I could return the books provided they were in "sellable" condition. Seeing that I got them the day before, of course it fit their criteria, she said just head on down there and everything will be taken care of. Problem arose when I got there. They had left a woman who spoke little English handle the store and of course my query. I chose the books that I wanted to be replaced and told her that if there is a difference I will just pay the balance off my previous order which I discarded entirely. I don't know if it's a scam, she pretended not knowing how to operate the cash register and suggested that I pay for this and then come again for a refund. Since I had already spent 110 on the first order, forking over another hundred was way out of the question since the store does not offer refunds but only "store credit". She then told me to leave my first order and when I gestured that I needed her to acknolege that she had it, she then told me to leave my number instead feigning "language barrier" she also didn't want to call anyone who spoke English and said that they don't want to be disturbed. She promised though that they would call the next day, settle the exchange and send the items to me via post. I notified English speaking Elena about what had transpired, she then emailed me to call their number and look for James. Suffice to say the number was a dud. I have yet to hear from her because I don't want to drive 20 miles again to be met by nothing plus the woman at the store said it would be sorted out and my new selections mailed to me. I will hold her to that word. I will update this post once I hear from them. I might have to dispute the paypal transaction if this doesn't work out. Overall, the bookstore has a good selection of books, better than their website but terrible customer service. read more

I just wanted to say huge THANK YOU to Russia online, particularly to the store manager - Lena, who has been an amazing help. I am teaching Russian in a small college in California and we constantly need new books for our custom design language programs. Since I am so busy with organizing programs, I have little time to do research on books. Lena in Russia online has helped me a lot. I was impressed with her substantial knowledge on the subject, new books that just came out. She was very prompt and very resourceful. She made my job so much easier and we our students love their books. I would strongly recommend her not, just as a sale person, but also as a resource person - especially for colleges. Out of all the stores that carry Russian books, textbooks I found Russia online to be the most resourceful. I just hope they can expand and get more customers. read more