Delicious food, astonishingly indifferent service.
If I were rating Berix on its food, I'd go 4 or 5 stars. We started with a sirnica pastry/pie, filled with cheese stuffing. It was big, buttery, flaky, filled with a mild yet savory cheese. Awesome. The daughter's sarma (cabbage rolls stuffed with ground beef and rice) were also top notch, with the sauce that came on and around them worthy of sopping up with our bread. And we did, until it was all gone. The wife's doner kebab was good. Lightly spiced gyro meat on that delicious, warm Bosnian flat bread that they serve. But while there was actually sufficient meat and toppings for a sandwich, the flatbread is pretty dense and not actually flat (it actually pretty tall), so that the meat was somewhat lost in all the bread. And then my sudzukice (home made sausages served with french fries, rice or potatoes) was delicious too. The sausages had a rich spiciness that came from flavor and not heat, which filled the mouth. It too came with the Bosnian flat bread, which helped cut the richness of the sausages. I wanted to find out what their rice or potatoes were like on the side, but was served fries instead (more on that below). So the food was pretty great, and quite inexpensive....
However, the service really detracts if you are a dine in customer that just wants a decent meal. I think the place is fine for take out orders. You simply call and pick it up, or come in and order at the counter and then take it with you. But we were dining in. So the young lady behind the counter told gave us three menus, told us to sit anywhere, and someone would bring us water and take our orders. There was only one other table occupied and it was early, so there wasn't a rush of people. After about ten minutes of sitting there and watching multiple people come in and pick up their to go orders. I figured maybe we had misunderstood. So we went back to the counter, but the lady told us just to sit back down and we'd be taken care of. After another five minutes we were about to leave when an older lady came from behind the counter and took our orders. We just wanted water to drink, which seemed fine, and we placed our orders. When the waters came out, they were bottled waters! - which were quickly placed on our table and then the lady left. Shortly later, the food was delivered to us. And that was pretty much it. No further contact to see if everything was okay, to get more drinks for us (which would have been no, since I wasn't paying for more bottled water!), or to ask if we wanted dessert. So finally I went up to the counter and asked for a couple to go containers for our leftovers and asked about paying. The young lady told us that we just pay at the counter when we are done. So we did, and we left. What a disappointing experience. Food was great. Service, not so much. I'd give the service 1 or 2 stars. Overall I figure it averages to 3 stars.
Apparently the bottled water is standard practice, maybe. Quite a few tables filled in after we arrived. And they were all getting table service, not ordering at the counter and having the food brought out to them. I noticed that some others also received bottled water, with at least one person looking perturbed at it. Apparently he had also just expected a glass of water. Surprise! At least tell us this is the case beforehand. But it looked like if you ordered something else to drink, they would bring you a glass of water. Yet, this didn't seem consistent either. I saw one table order three teas and a water for four people, yet that water was just a glass.
I said above that I'd have more about the fries later. Well when I was ordering, I forgot to specify my side dish, and the lady didn't ask. So I guess the default is just to give fries, which is disappointing because I really wanted something with the Bosnian flavor/flair. read more