Pretty decent collection of shoes. Customer service is good. Discounts available to attain…read moreadditional value if you download the app.

This is my go-to DSW! It's pretty close and convenient. And this one is massive. I like how the…read moreaisle doesn't feel as cluttered except for the sale section which seems typical at any store. Walking in, accessories and handbag are to the right, register into the left. The shoes are categorized by heels, sneakers, flats, boots and separated by gender. It's easy to identify and I know where to go immediately when I'm shopping. And they have mirrors in each area to try on shoes. They have a free VIP membership to sign up and for every pair of shoes donated, they give you 50 points. 2 pairs, you get a $5 reward, 4 pairs, $10, etc. The only gimmick is you can only donate once a week (the new week starts on Sun). Parking in this plaza is okay. Depending on how busy it is, sometimes I have to park further away but I don't mind the walk. Overall Service: The staff I've interacted with here has been super friendly! I haven't had a single bad experience and I go here a lot. If there's something, in particular, you can't find in your size, just ask, they can order it for you and ship it to the store, I think they also offer to ship it home too as an option.

Great service from the salesperson who helped me and my son this evening. He seemed to go out of…read morehis way to find my son a shoe that fits well and was reasonably priced. Sometimes at this outlet store you have to go find the staff people to get help, which might bother some people, but I actually like not having salespeople hovering over me! Store is always very clean and products are neatly displayed. The prices are excellent and to me that's the most important thing.

Love all the merchandise they have Staff needs to be…read moretrained in customer service , not at all friendly

I love shoes but I never can find anything in my size 8.5 really? My son needed shoe laces and they…read moredidn't have it? What's up with that you are a shoe store you should have shoe laces and shoe cleaners,etc

I would give this place no stars if I could. I went in there on 11/29 for their BoGo Black Friday…read moresale, looking to buy two pairs of Bearpaw boots. Since I did not see a pair of size 10 boots in the long hickory style, I had asked an employee if he would check in the back for me. He left and about five minutes later, I saw him leave in his winter coat out of the store without coming over to me first to tell me if there was or wasn't any boots in the back. I was confused and somewhat shocked that he had left without finishing helping me first so I went to the manager to complain about not being helped and rudely ignored. The manager seemed somewhat unapologetic and while he did offer to help me himself, I was NOT going to buy anything from that store after being treated in such a way. Now, I have worked in retail before and I have NEVER not finished helping out a customer before leaving on a break or from the store. I also am not one for confrontation but I felt it was necessary to speak up after being ignored like BY AN EMPLOYEE. I don't expect that the employee will get anything but a slap on the wrist but I hope this Famous Footwear and the company in general knows they lost a $100+ sale that day and I won't be back any time soon. I hope in the future that they train their employees better on customer service and basic manners.

Gentleman was extremely nice and helpful. Left within 20 minutes with shoe totally repairedread more

My favorite Ugg boots tore along the back, took them to a cobbler in Salem, he used a suede strip…read moreof the same color, which blended in great and looked almost factory perfect. The price was a bit high but it was worth it, the turn around was a bit over a week which I thought was not bad since I won't be wearing them for several more weeks. Plenty of parking. Will be using this Cobbler for a long time to come.

They are closed. Site should be updated to reflect it. Don't have a shoe repair in town anymore.read more

The elastic strap on my favorite Doc Marten mary jane's started to break, and I needed a good shoe…read morerepair place to fix them quickly. I found Bay State and called the store to find out their hours and talked to the owner. Luckily, they were open on Saturday morning just long enough for me to drop my shoes off and possibly pick them up on the same day. The store is in downtown Haverhill (not in the heart of downtown, just on the edge) and has ample free parking. It is a an older building and the repair shop is a bit worn, but I don't really care about how it looks as long as my shoes get fixed correctly! The owner looked over my shoes, said he could repair them in 1/2 hour and even offered to replace the elastic strap on the other shoe before it failed as well. I asked him to clean them as well, and his estimate was just $15. When I went back after 30 minutes, they were indeed ready at the stated estimated price. He did a great job on the stitching (it is even and looks professional) and they are fixed and look like new! Great price and great work = 5 stars.

If you have an expensive item to repair such as a designer bag, please do not take it here. I…read moredropped off my authentic Fendi bag for repair, and after 1 month I went to pick it up and they "lost it" aka they stole it. They never replaced it and I never received compensation. An expensive lesson learned. Thieves!

I've been bringing my shoes to be repaired to Consentino for a very long time. Unfortunately I will…read morenot be returning again. The prices for shoe repairs have increased significantly ever since another gentleman was hired to do the repairs. I was charged $35 for a heel repair for a man's shoe. And was told that it would be another $10 for some type of spray and shine to clean the shoes! Anyways, had to go a second time because the heel started coming off! Go to the Town Cobbler in Methuen instead - they charged $17 for the same service...much better job!!

First off, if I could give 0 stars I would. I had an extremely upsetting experience at my favorite…read moreplace to shop for shoes, Famous Footwear. I have been a true customer as I usually go here to purchase all my shoes. Recently that has changed. Thanks to the employee named I believed was named Laurie. From the moment I walked in, I could feel her watching me. Not in a helpful, friendly way. She was clearly profiling me. Then, without any cause or reason, she had the audacity to look in my bag because she thought I was stealing??? I was doing nothing wrong, or even thinking about it. I was just shopping like everyone else. Her actions were not only completely UNPROFESSIONAL, but also clearly racist. It's disgusting and unacceptable to be treated like a criminal based on my appearance. Shame on Famous Footwear for employing someone like this, I can say that the rest of the employees were actually nice. Other than that, I won't be back, unless they can hire someone else more friendly.

All in all, the stores inventory is very well put together and the store itself is very clean. Love…read moreall the amazing deals, but my one issue with the store is the employees. We walked in and expected to be greeted, like any retail store. However, the employees were all too busy chatting to one another and even one was too focused on her phone. However, one employee did greet us, but not until we were already shopping around. As well as, I did not appreciate one employee that was eyeing me up and down.