My friend and I went last Wednesday afternoon. We walked in say hello the woman with a short hair…read morewe're standing there she said nothing so we said hi and I told him my foot situation. I asked her if she had ultra sneakers for women extra wide and she says no this is all we have. Could you look in the back and she just looked at us and she came back and she says no we have nothing and she walked away and asked if we could have someone else help us and she sent alongside another young lady who is also was not willing to help us I was appalled, considering I work in retail I would never ever treat somebody the way that we would treated that day. Hello nothing too bad people.

Loved this place! Everyone was super nice and helped me find exactly what I was looking for. Great…read moreselection and good prices. Highly recommend!

Pretty decent collection of shoes. Customer service is good. Discounts available to attain…read moreadditional value if you download the app.

This is my go-to DSW! It's pretty close and convenient. And this one is massive. I like how the…read moreaisle doesn't feel as cluttered except for the sale section which seems typical at any store. Walking in, accessories and handbag are to the right, register into the left. The shoes are categorized by heels, sneakers, flats, boots and separated by gender. It's easy to identify and I know where to go immediately when I'm shopping. And they have mirrors in each area to try on shoes. They have a free VIP membership to sign up and for every pair of shoes donated, they give you 50 points. 2 pairs, you get a $5 reward, 4 pairs, $10, etc. The only gimmick is you can only donate once a week (the new week starts on Sun). Parking in this plaza is okay. Depending on how busy it is, sometimes I have to park further away but I don't mind the walk. Overall Service: The staff I've interacted with here has been super friendly! I haven't had a single bad experience and I go here a lot. If there's something, in particular, you can't find in your size, just ask, they can order it for you and ship it to the store, I think they also offer to ship it home too as an option.

Great service from the salesperson who helped me and my son this evening. He seemed to go out of…read morehis way to find my son a shoe that fits well and was reasonably priced. Sometimes at this outlet store you have to go find the staff people to get help, which might bother some people, but I actually like not having salespeople hovering over me! Store is always very clean and products are neatly displayed. The prices are excellent and to me that's the most important thing.

I used to really like this place, but after having been there for a few times, I realized the…read moreprices aren't actually that much better than other new balance stores if not other shoe stores in general. Also, the employees aren't super helpful or knowledgeable about the product that they have in stock. When I initially came here a few times I would say that the employees were fairly, responsive and customer service focused however I would not say that that is the same case anymore. Customer service has gone down and so is the current collection the new balance offers. They also pretty much charged the same price if not more despite the prior models that are offered at this location. There are barely any sales anymore as well, so there really isn't any value here in terms of shopping besides trying out shoes that you could try out at another actual new balance location not this one.

Zero stars please. I went to exchange a pair of shoes I picked up the day before and Antonio - I…read moreknow his name because he was so rude another customer asked him - shows up to work late, leaving customers wondering if they will open and knocking on the front door. He was 5 minutes late- not in the building yet- and when a customer mentioned the time he just said, "people run late sometimes." And argued with her that "what she thinks doesn't matter". I took a video of the interaction. So rude to her, and the night before I went in at 7:02 to do the exchange and he didn't lock the door so when I entered he just said we're closed. Not even looking up - all he had to do was a quick exchange then he can't even open on time the next day?? VERY POOR CUSTOMER SERVICE, MORALS AND ABSOLUTELY NO WORK ETHIC. Never shopping at this store again. Will be contacting the manager.

I love shoes but I never can find anything in my size 8.5 really? My son needed shoe laces and they…read moredidn't have it? What's up with that you are a shoe store you should have shoe laces and shoe cleaners,etc

In five years, I've had several shoe repairs, a leather pocketbook repair, and some miscellaneous…read morerepairs that required heavy-duty sewing. All were done excellently, and at a very reasonable price. (Sam charges before the repair, so there's no surprise high cost). Once I went in to have a shoe stretched to have room for a bandaged toe, and he said that the shoe material would spring back within a couple days. So he recommended instead, that I remove the thick inner pad until the bandage came off; he cut a thin leather to replace it, at very low charge. Another visit, I was second in line when a lady came in to pick up a glossy red shoe that had been severely scuffed. Sam had matched the color perfectly, but no one could have restored the full gloss where it flexed. But the lady was not satisfied. So Sam refunded her money completely, despite having done a couple hours' work. He is competent, helpful, and ethical. That's the way he does business.

He does good work but you must be patient long wait time for finished work. I had a Kate spade…read morepurse repaired very professionally done. Like I said be patient

They are closed. Site should be updated to reflect it. Don't have a shoe repair in town anymore.read more

The elastic strap on my favorite Doc Marten mary jane's started to break, and I needed a good shoe…read morerepair place to fix them quickly. I found Bay State and called the store to find out their hours and talked to the owner. Luckily, they were open on Saturday morning just long enough for me to drop my shoes off and possibly pick them up on the same day. The store is in downtown Haverhill (not in the heart of downtown, just on the edge) and has ample free parking. It is a an older building and the repair shop is a bit worn, but I don't really care about how it looks as long as my shoes get fixed correctly! The owner looked over my shoes, said he could repair them in 1/2 hour and even offered to replace the elastic strap on the other shoe before it failed as well. I asked him to clean them as well, and his estimate was just $15. When I went back after 30 minutes, they were indeed ready at the stated estimated price. He did a great job on the stitching (it is even and looks professional) and they are fixed and look like new! Great price and great work = 5 stars.

If you have an expensive item to repair such as a designer bag, please do not take it here. I…read moredropped off my authentic Fendi bag for repair, and after 1 month I went to pick it up and they "lost it" aka they stole it. They never replaced it and I never received compensation. An expensive lesson learned. Thieves!

I've been bringing my shoes to be repaired to Consentino for a very long time. Unfortunately I will…read morenot be returning again. The prices for shoe repairs have increased significantly ever since another gentleman was hired to do the repairs. I was charged $35 for a heel repair for a man's shoe. And was told that it would be another $10 for some type of spray and shine to clean the shoes! Anyways, had to go a second time because the heel started coming off! Go to the Town Cobbler in Methuen instead - they charged $17 for the same service...much better job!!

First off, if I could give 0 stars I would. I had an extremely upsetting experience at my favorite…read moreplace to shop for shoes, Famous Footwear. I have been a true customer as I usually go here to purchase all my shoes. Recently that has changed. Thanks to the employee named I believed was named Laurie. From the moment I walked in, I could feel her watching me. Not in a helpful, friendly way. She was clearly profiling me. Then, without any cause or reason, she had the audacity to look in my bag because she thought I was stealing??? I was doing nothing wrong, or even thinking about it. I was just shopping like everyone else. Her actions were not only completely UNPROFESSIONAL, but also clearly racist. It's disgusting and unacceptable to be treated like a criminal based on my appearance. Shame on Famous Footwear for employing someone like this, I can say that the rest of the employees were actually nice. Other than that, I won't be back, unless they can hire someone else more friendly.

All in all, the stores inventory is very well put together and the store itself is very clean. Love…read moreall the amazing deals, but my one issue with the store is the employees. We walked in and expected to be greeted, like any retail store. However, the employees were all too busy chatting to one another and even one was too focused on her phone. However, one employee did greet us, but not until we were already shopping around. As well as, I did not appreciate one employee that was eyeing me up and down.

Cute store settled along other stores outside of the downtown area…read more The windows are well displayed with fashions on the mannequins and a touch of holiday season :) I parked right outside with free parking (8A-3P). I had bbb with me, and we browsed around the shop. The employee was very friendly and helpful. Everything in the store was very reasonably priced, and lots of fashionable finds from vintage, to pre-loved, to new! Store opened first week of June and seems to draw in a lot of people who are looking for fashionable finds that are priced well and/or reasonable. Some fashions from elan and Ya. I ended up getting a pre-loved blouse that I will sport later this week! The vintage rack had a nice variety, and all the truly vintage christmas sweaters sold out this past weekend! I would say the pre-loved rack and vintage rack had the same amount of clothing, and each is a simple 1 rack. I like how the store is very simple and spaced out nicely. There is a nice couch in the store that I think everyone always asks about! It's a re-purposed fabric couch that suits the store nicely. I will have to stop in here again when I can! (I want to use my coupon from "The Ultimate" magazine.)

I loved it here! The clothes are stylish and reasonably priced. The girl working here was very…read morefriendly and helpful. It's nice to have stores like this in Haverhill. It brings the area up. I'll definitely be back!