Delightful spot with a well curated (God, I hate that word) selection of artwork and home goods…read more Fun vibe. Perfect for this arty town.

Beautiful and unique furniture and vintage items for a great price. I wish however that they were…read moreopen in August :/ oh well!

Poor quality furniture. Obnoxious sales people. Not great prices for quality. Customer service…read moreminimum

Entered the store and I was the only customer there along with four salesmen. I told the first…read moreSalesman what I was looking for and he pointed me the direction I needed to go. I passed three more salesmen as I tried to find what I was shopping for and none of them acknowledged me at all. I really needed assistance and decided to leave and go to Lazy Boy. Two salesmen watched me walk out as I left. Horrible customer experience. I was completely ignored.

This store is beautiful! Always loved the Ridgewood location, so seeing there's one closer, I had…read moreto stop by. It has a lovely selection of furniture and a super helpful staff that want to help you make the right decision. 5 stars!

From the owner: Backyard Living began in 2000 as a charming local shop in Ridgewood, NJ, founded by Tom Vielbig and…read moreTeri Grajo with a passion for creating beautiful outdoor spaces. Their vision was simple yet powerful: offer stylish, high-quality outdoor furniture paired with a personal, neighborly shopping experience. Over the next two decades, Backyard Living became a beloved destination for homeowners and designers seeking a more curated, inspired approach to outdoor living. In 2023, the torch was passed to husband-and-wife team Patrick and Beth Connor. As long-time admirers of the store and its legacy, they brought fresh energy, a commitment to excellence, and a vision to grow the brand while honoring its roots. Their first big step: opening a second Backyard Living location in Short Hills in early 2025. While our footprint has expanded, our philosophy hasn’t changed. We still believe that luxury outdoor living should be accessible, enjoyable, and uniquely personal. We’ve invested in creating a showroom experience that sparks creativity and simplifies the design process. With complimentary design consultations, exceptional customer care, and thoughtful touches throughout—from our White Glove delivery to our seasonal Holiday Shop—we aim to delight and surprise at every turn. What started as a single storefront has grown into a destination for the Tri-State’s most discerning outdoor enthusiasts. And we’re just getting started. Inspired. Outdoor. Living

They lack the most basic considerations and accountability as business owners to their customers…read more By far, horrible communication and lack of management skills demonstrated not just once but, on several occasions, and levels. Stay far away from them as your situation could end up similar to mine, since they don't really care about their customers!!!! We spent over $13,000 on custom furniture and two in stock items for various rooms in our house. Michael told us the bedroom set would take 8 weeks. I called the manufacturer, was told production was running 12 weeks plus 2 to 4 weeks for delivery. Michael had to know this when we ordered! We had the two in stock items delivered, a sofa and a recliner. The sofa three seat cushions were of varying firmness, Michael agreed to replace them. Michael ignored my requests for updates. 10 weeks after we purchased the sofa, the seat cushion replacements arrived. Good customer service would take cushions from stock in their warehouse to resolve this faster. The bedroom set, along with two cocktail tables and one side table were delivered. The finish on one table was incorrect as per our order and delivery was refused. Our bed frame of the bedroom set is not on the truck, paperwork has the item yellowed out. Never got a call from the store owners to apologize or discuss what's next. I texted Michael, said he would call me the next day - did not happen. I left a VM on his phone, still no response. A few days later he contacted me after I suggested that we cancel our order. Michael said that the manufacturers of both furniture pieces were working to replace the items and would take care of them immediately (whatever that meant). 6 weeks later, the (new) replacement footboard the headboard, and two side rails were delivered. The bed except for the (replaced) footboard are not the same color as the rest of the bedroom furniture set. I sent pictures to Michael, 2 weeks later I called for a status, he mentioned that the manufacturer would like a drawer from the nightstand to ensure a color match. I rushed the drawer over to his store the same day. He originally told me that he could pick it up the next week when they deliver a different piece of furniture. Well, I am glad I dropped the drawer off since the other delivery wasn't for another 3 weeks. Bed delivered, after waiting 11 weeks for the headboard and two side rails that are the correct color and the nightstand drawer, in total 9 months since order date!

DO NOT purchase anything from this store, as the owner LIED to our credit card company about a…read morecancelled order. The order was cancelled twice in talking with salesman Scott, once on the phone, once in person. When the owner called for the delivery date, he was told the order was cancelled. He said that salesman Scott didn't have the authority to cancel the order. They kept the entire bill on the credit card and LIED to the dispute dept. Michael said the order was a "SPECIAL ORDER" and was not cancelable ( LIE ) He also said the order was on their truck to be delivered ( LIE ) he was told personally that the order was cancelled the week before. He never supplied the credit card company with a refused delivery order. He sent a copy of the bill of sale, but beware, on every order form there is the statement that all sales are final. This is their catch if a dispute arises. Long story short, stay away from people like this. There are more reputable furniture places out there not out there to rob you. This dirtbag wanted to charge a delivery fee ( we received nothing ) and a 25% restock fee for an item cancelled a week before.

Beautiful store...BUT the staff is unwelcoming. You walk in and feel like you intruded ....it's…read moredisappointing. So much effort has gone in to make it beautiful ....a quick hello maybe a smile would be appreciated.

Beautiful showroom but condescending staff. We are in the process of furnishing our new home but…read morecouldn't find anyone to help us here. I did need assistance and every time an employee looked over at me they'd just give me the up-down with their eyes and look away. Sorry you didn't like my Sunday shopping outfit, I didn't realize I had to look a certain way to shop this store. I guess unless you're dressed up and look like the part of their preferred consumer, don't expect any help. We shopped for about an hour, and waited until we left before I mentioned something to my husband, he said the same thing happened to him at a different section of the store. Maybe it's the town we were in but it's still a reflection of the West Elm brand. Oh well.

I bought backyard furniture and even insurance placed an invoice and no response for weeks…read morecontinued to reach out to store and finally a response and noted that the warranty was no longer available no way to extend and they could not repair the the furniture even though I noted would pay out of pocket and they could not recommend anyone so the whole story of the company always there to help is non sense. Would not go again and will look elsewhere and can probably get a better deal as they are not even cheap.

I purchased a full set of deck furniture from Fortunoff Backyard Store over four years ago and…read moreevery piece still in perfect condition. Their products are far superior to any other furniture store I've purchased from over the past 40 years. I recently had an issue with an umbrella and their executive team immediately addressed the issue and got it resolved within a week. Their products and services are outstanding!

I had a great experience with Great House. Bonny really helped me in a pinch several months ago…read morewhen I needed to find a couch last minute before the holidays. She found an excellent one from a liquidation sale, which we used until the Younger Furniture couch we ordered through her arrived. We love the new couch - Bonny was extremely helpful throughout the process selecting size/style/fabric and managing delivery etc. Thank you for all the help!

There are many small and fragile items in this store and the shelves are packed. By accident I…read moreknocked a small bird that was priced at $28, which likey cost the store no more than $10. I apologized, helped pick up the pieces. The owner came up to me and in front of a store full of customers scolded me and said "if you break it you buy it". She was extremely rude. I was shocked. I paid and left. I will never shop there again. Parents beware. Don't take your kids there!

KNOW YOUR RIGHTS!…read more You have rights as a consumer under the Consumer Fraud Act. The sales order you signed is not valid or enforceable according to NJ law that protects your rights as a consumer. It does not matter if your sales order says "Special Order", "No Refunds," "No Cancellations," "All Sales Final" or "Store Credit Only." - this is illegal. Eddie R./Bilal A./James Marstiller/Betty Jones at Furniture & Mattress Gallery/Furniture & Mattress Outlet/www.myfurnituregallery.com/whatever they are deciding to call the furniture store inside of Unique/MyUnique Thrift are engaging in deceptive and fraudulent business practices. According to New Jersey Administrative Code Title 13 Chapter 45A Subchapter 5.1 (NJ Admin Code 13:45A-5.1-4), your purchase order/receipt/invoice MUST state a promised delivery date and they MUST deliver your furniture on or before the promised delivery date. If unable to do so, they MUST provide written notice to you notifying you of their inability to meet the delivery date and offer you the option of a FULL AND PROMPT REFUND. Failure to do so is a deceptive practice under the Consumer Fraud Act. Supply issues DO NOT waive your rights. The sales order you signed IS NOT VALID. It MUST state the following: 1) The merchandise you have ordered is promised for delivery to you on or before (insert date or length of time agreed upon). 2) If the merchandise ordered by you is not delivered by the promised delivery date, (insert name of seller) must offer you the choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date. It is ILLEGAL for them to put "all sales final," "no cancellations" or "no refunds," on the sales order. If your sales order says any of this, it is NULL and VOID and UNENFORCEABLE. IT DOES NOT MATTER IF YOU SIGNED IT, New Jersey Statute 56:12-15 (N.J. Stat. Ann. § 56:12-15) prohibits consumer documents from waiving a consumer's rights. WHAT TO DO to get your money back if they refuse to refund you in full: 1) If you paid with a debit or credit card, contact your bank or card issuer and notify them of the fraud. You can dispute the charge and your bank will investigate. If you financed the purchase or your bank doesn't help you, file a complaint with the Consumer Financial Protection Bureau https://www.consumerfinance.gov/ 2) File a complaint with the New Jersey Division of Consumer Affairs https://njconsumeraffairs.state.nj.us/file-a-complaint/ If necessary, find a Consumer Law Attorney in NJ and get a FREE consultation. These are all free resources provided by the government that are available to you so you can get the refund you're entitled to. You should not have to pay a dime or forfeit any percentage of what you paid to cancel the order and get a refund. https://www.njconsumeraffairs.gov/regulations/Chapter-45A-Administrative-Rules-of-the-Division-of-Consumer-Affairs.pdf (pages 31 & 32) https://regulations.justia.com/states/new-jersey/title-13/chapter-45a/subchapter-5/

Jose was super kind patient and helpful and helped me to select a bedroom set and living room…read morefurniture. The whole experience was pleasant and not too pushy. Prices were amazing!