Service is impersonal and lately terrible. Sick animals require attention. I used to call and get a…read moresame day appointment. Now they can't be bothered to answer the phone, I get offered numbers for Veg or Tufts or appointments next week?! It's sad bc I like dr Dulong dr Mitchell dr Heidi but I guess you're too corporate, have too many clients? Is it just me?

I've been bringing my pets to Putnam Veterinary for about 10 years. Overall, I've had a pretty good…read moreexperience, especially in the earlier years when it was a smaller practice run primarily by Dr. DeLong. Back then, the care felt much more personalized and relationship-driven. As the practice has grown, unfortunately, that personal touch has diminished, and visits now feel more transactional. That said, the vets and staff are generally competent and friendly. However, my most recent visit left me feeling quite frustrated. The exam itself cost $100 -- a bit on the high side, but something I was willing to tolerate for quality care. What really upset me was the cost of the prescribed medication: 15 pills priced at $80. Out of curiosity, I looked it up online and found the exact same prescription, in the same dosage, available on Chewy for just $20. When I called to ask about the price difference, I was given an explanation about "economies of scale," which frankly doesn't hold up -- not at that level of markup. A 400% price increase over a reputable online retailer is excessive by any standard. While I still value the veterinary services and will continue to bring my pets here for medical care, I will no longer purchase medications directly from the clinic. It's unfortunate, because I would have gladly paid a reasonable premium for the convenience and to support the practice -- but this level of price inflation is simply not justifiable. I hope they reconsider their pricing structure in the future. Until then, I recommend getting prescriptions filled elsewhere.

We came here just once months ago to establish care at a vet for our two young cats. The vet tech…read moreand veterinarian (I think it was Dr. Wilson? Don't remember but it was a woman) we saw were both very friendly and handled our cats gently. They provided us with transparent pricing for a chest x ray that one of my cats needed to clarify a new asthma diagnosis, and did not go ahead and just do it until we agreed. My cat is doing great on inhalers now, and we were able to get them relatively affordably by using the paper prescription provided at an online Canadian pharmacy. I am moving soon, but will continue to come here for future vet care.

I had an emergent situation with my cat and needed to bring him to a nearby shelter to cool down. I…read morewas traveling by this town and this is the hospital I stopped at. The staff were very understanding of my circumstances and were kind, helpful, and reassuring. I highly recommend this place if you're looking for a staff that sees beyond the interest of the business and prioritizes being just wonderful people. That itself naturally gave way for such great service. Thank you Marlboro Animal Hospital! -A grateful customer

My daughter's yellow lab 9.5 yrs old developed EPI. It was a guessing game for 2.5 months /no one…read morenew what was happening / but it didn't stop them for guessing and asking for more tests and more money.She was struggling with what to do.. HE was emaciated .No one said what they thought or what to do.now after spending thousands of dollars. they wanted to do an endoscopy for a biopsy with anesthesia for 6000.00 ...I know tufts is a teaching hospital,but, who pays the residents salary? Is it the families of the sick patients? Is it the poor families not knowing what to do with their pets? thank god for the tech/resident who told my daughter that the endoscopy may not reveal. what the underlying issue is. It may be cancer. After looking at her pup looking being so emanciataed.she decided to end his life.

We brought our beloved 15-year-old dog to your hospital for treatment of end-stage chronic kidney…read moredisease and pancreatitis. She had not eaten anything for couple days and we agreed to an esophagostomy feeding tube placement as recommended when the creatinine level improves, hoping it would allow her to recover and go home. Unfortunately, the first surgery did not go well. We were told the tube was dislocated and that an urgent surgery would be required (additional $4k-$6k will be charged) After the first procedure, our dog was clearly in significant pain and required additional pain medication. Just two days later, she underwent a second anesthesia and surgery. Two times of anesthesias in 3 days for a senior dog were extremely hard on her frail body. After the second surgery, her condition declined rapidly, I visited her and she looked to have dementia which broke my heart. Later on, due to unknown reason, the hospital agrees to waive the second surgery fees. While we are grateful that her creatinine levels had improved with IV fluids during hospitalization, the complications from the feeding tube placement caused unnecessary pain and stress in her final days. She passed away shortly after. We understand that complications can happen, but the incorrect tube placement and the resulting need for immediate repeat surgery added considerable suffering to our dog. Though she suffered from the kidney disease and prancreatitus, she looked alert and conscious, after the second surgery, I could barely recognize her and her head went disoriented. Definitely looked like a dog with dementia. Better verification of tube placement during or right after surgery, along with more cautious consideration of anesthesia risks in geriatric patients with serious illnesses, could have prevented this. We are heartbroken by the loss of our dog. This experience has left us with deep regret. I hope this feedback helps your team improve surgical protocols and communication so other senior pets and their families do not go through the same ordeal

Still true. Our dog is now old in addition to being insecure and reactive, and he'll still take…read moretreats out of Dr. Baigelman's hands after he's been wrestled for nails. Trust. A billion extra stars.

The entire staff is great. Doctors Bleck and Baigelman are very good vets, and all the folks are…read morevery good and very nice.

Love this place. Great doctors. Very caring. Yes, that nail grinding price is expensive but they…read moreare so good. Knowledgeable and have been there with me through very hard times with the loss of my pet. Thank you.

Love this place, they take such care for our dogs and cats over the past twenty years!read more

The hospital was cean, the staff wss professional, the services were fairly priced and Dr. Bernat…read moreand her staff were delightful!

I have switched to this vet around 2019 and every time we go we always have had a different vet and…read morethey were all so lovely and the people at check in. recently my senior dog has had eye issues this one doctor (dr.cambell) stepped up and has made sure we were with him every time and not a different doctor to make sure the progress was checked by him. my dog had a bad day and he was willing to take her within an hour at a different location that he was working at just to make sure she was alright. this is the best vet and has the kindest workers. they also will call after appointments to check in just to make sure everything is alright. 100/10 recommend to everyone

Dr. K and his staff are simply the best and I highly recommend them to anyone looking for a new…read morevet. Things to know..... this is a very small office and the doctor works alone with the help of the vet techs - they are NOT an ER (and will tell you so) so if you are not already a patient and your pet is having an emergency you should go to an emergency hospital. If you expect an office run like a brand new vet center you won't find it here but what you will find is the great vet service, at reasonable prices, and care like you may have experienced from vet back in the day. This team of folks goes above and beyond for their patients and it is why many of the people that bring their pets here have been returning time after time for 20+ years.

I just cannot say enough about Route 20 Animal Clinic, Dr. Nick Kotsopolous, and staff, especially…read moreColleen. My parents and I have been taking our pets to the clinic for over 20 years. Dr. Nick is so caring, patient, and understanding. Often he's returning calls until 8pm and has given his personal cell phone number if there are any issues post sedation, regardless of procedure. From tumor removal surgery to dental cleaning he calls to check on our pets. He will also ask about how my parents are doing and their pets when I go for a visit with mine. Colleen is fantastic with grooming. My long haired cats would get shaved in the summer so they were more comfortable and she always made them look so adorable and smell so nice. She's also so kind and compassionate, plus prompt with returning calls. If there is a specialized surgery Dr. Nick can't do, he has always referred me to excellent surgeons. For end of life issues, the staff are above and beyond caring and loving. This doctor truly seems to love his work and it will be such a loss whenever he does retire. Comparable rates, prompt response, varied services, excellent care. If you want an excellent veterinarian, Dr. Nick Kotsopolous at The Route 20 Animal Clinic is the one to see.

We have been taking our dog Ciccio to Dr D for 2 years and we are so happy that we made the change…read moreof doctors. Dr D is compassionate and knowledgeable His staff is always so helpful and very nice.