They are always so friendly and great with our large dog. We had tried previous place before and…read moredid not feel comfortable there. We have always felt welcomed and our dog has always been cared for properly here. Would always recommend The Dog Wash.

Took our dog here for the first time for a groom and they did such a great job with him! I…read moreappreciated that Lauren walked us through the services before they got started. They were very patient despite how much work his breed needs. The price was also super reasonable.

Please note that I did not have my dog groomed here, my rating and review is to provide feedback…read moreregarding my experience with the business. I called on a Friday and left a message to inquire about having my 30 lb Icelandic Sheepdog groomed. I received a text message from Lucas on Sunday following up. When I told him the size and breed of my dog, he replied that they cannot currently accommodate new customers with longer-haired breeds, as the groomers are booked months in advance and they can't keep up with demand. Lucas was professional and apologetic and for that I'm appreciative. Being in a position to turn away customers and income is a good problem to have for any business, and I hope that they continue to see high demand for their services. However, from the customer perspective, the reality is that I called a business requesting a service, and I was turned away. Unless you're a nightclub, that type of treatment, as necessary as it may seem in the short-term, doesn't bode well for long-term success. I still have a dog that needs to get groomed, and I'll have to take my business elsewhere. In doing so, I'll likely recount the experience of being turned away to other dog owners, and as any business owner knows, word-of-mouth is crucial to success. For the future, I'd recommend the team take a different course of action than to simply turn people away- rather, advise on the lengthy wait time, offer to make an appointment, no matter how far out, and offer to call if cancellations arise. I would have greatly appreciated that courtesy and felt as if they really wanted to earn my business. Instead, I was left feeling shut out and as though this business couldn't be bothered to accept my money. At the end of the day, simply saying "sorry, can't do it" to a customer, no matter how necessary it may feel and how politely you deliver the message, will always leave a bad taste in their mouth. They'll tell others about that bad taste, and they'll likely never return.

Bubbly Pup did such wonderful work with our beautiful girl, Luna! She smelled, looked, and felt…read moregorgeous... She was running around like a model when she got home! Luna had a great time during her visit. It was her first time to the groomer at just under 7 months old; her undercoat is still developing and her overcoat is only just starting to come in. We learned that it was the first Belgian Tervuren that Bubbly Pup has groomed, and it was evident they really did their homework and studied her breed for a perfect approach to her grooming. We couldn't be happier with the results and will definitely be back. I also appreciate the convenience of text messaging in addition to phoning for appointments and updates.

I had the experience of bringing my Cavalier King Charles here recently & I can not rant n rave…read moreabout how happy I was with the way Lola looked when I picked her up !!!! You can tell Cristine loves what she does & loves our animals !!! Again Thank you !!! & you have a customer for life !!!!

Caring and professional. So thoughtful with our cockapoo. He is happy to go and be groomed.read more

I have taken my 12 lb chihuahua mix to bath and trim. Vicki does a fantastic job. my dog is a…read morelittle spitfire in some of the situations but she knows how to handle him and do an excellent job on Scotty

Love this place, we take our dog here to get groomed and Victoria does such a great job! Our dog…read moreis not a fan of being groomed, but Victoria is so gentle and caring with her.

Amazing staff. Everyone is so helpful. Store looks amazing. You can tell the current crew truly…read moreworks hard. Your customers thank you. Things are easier to find now. The grooming department has a newer Groomer, which has been there since September and a bather! So no worries on getting your pups in for their salon, mani and pedi day!!

Learned today that in Petco the online price sale is only honored if you buy online & pick…read moreup/delivery(obviously). But if you go to the store and buy it in person you have to show them the item is on sale with the online price for them to give you the sale price. Otherwise it WILL ring up the regular price. So bring your phone with you unless you buy it online and pick up/delivery. I wanted to bring my dog to do some other shopping here reason I didn't order online. Sales person was nice to explain when I returned for price adjustment.

2 Maine coon cats in for bath, grooming and nails. Linda does a great job. Will continue going…read moreback.

just had my pup Lola groomed for her first time with Max and he did…read morea fantastic job! He asked what I would like to see and he did it all right in my driveway! she looks beautiful and cannot say enough good things about our experience! Thanks Max!

We had a wonderful experience today at Berlin animal hospital…read more This was our first visit and we had been recommended to try the non anesthesia dental cleaning. Front desk was very welcoming, brief meet and greet with Dr to answer any questions I had, checked in to let me know how things were progressing, 30 mins later, happy hound with nice clean teeth. I will def be coming back, not only for dental cleanings. I appreciated the friendliness of staff and not pushing unnecessary treatments/meds. Clearly they care first and foremost about the pets. thank you all.

We love Berlin Animal Hospital, and so does our dog, Tully! The staff is so friendly, considerate,…read moreand unlike any we have ever experienced! Dr. Coffman is amazing! He is so knowledgeable, caring and appreciative of your business. If you are looking for a vet who is truly going to give your animal the care it deserves, look no further. We wouldn't dream of taking our dog anywhere else!

The groomer Tia was very rude and nasty. I called and a store employee told us to come at 5pm. Tia…read moresaid i didn't call when it was on my phone. She was aggressive toward my small dog. She was upset cause they close at 6pm. I have never been treated so badly. She has no customer service skills and should not be handling any pets. Store manager apologized for how rude and nasty she was. Never let Tia touch your animal

Booked a Wash and nail trim. I made it clear my dog does not do well in cages and just to give her…read morea quick wash and nail trim no drying as she does not like the blow dryer... You'd think when you book an appointment, show up on time that they would put your dog on the table and start with the nail trim and wash. No as I walked out the door almost closed behind me I hear "put her in the cage" So Instead of leaving I waited knowing I was going to get a phone call. Not 5 minutes later "could you come pick her up" hmm I wonder why? I said not to put her in a cage, but that was flown over their heads because they do not care. I highly recommend you take your dog somewhere else because this place is a joke. I typically use a mobile groomer but he was unavailable, I thought this would have been a quick easy service but was not. Hire people that are capable of their jobs. I've never booked an appointment to get my hair cut where I had to go wait in a cage. I'm sat down right away because I booked the hair dresser for a specific time like I did for my dog. Do better!!! And no where on your website says that they go in cages.

Delighted with the grooming they give our dog. Friendly staff, nice atmosphere. Our groomer has…read morebeen Abby who just left, so hopefully the other groomer is just as good!

Coco, my French bulldog loves loves, loves Dottie's daycare in Shrewsbury! This is the only place…read morewe sent her for daycare and vacations! All the employees are super nice and they love my dog