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    Bernalillo Pet Care Center

    2.6 (33 reviews)
    Closed 7:30 am - 5:30 pm

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    Services - Bernalillo Pet Care Center

    Pet physical or wellness exam

    Pet vaccinations

    Bernalillo Pet Care Center Photos

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    Cynthia S.

    I am very upset with this vet clinic now. My dog had an emergency where he had a cut on his toes. I had never been to this facility, but they said they could see him, so I brought him in. Dr. Sullivan briefly examined him and said he needed stitches. She said she would mildly sedate him. I waited for the procedure to be done. I did ask how things were going and was told they were waiting for my dog to wake up. The vet techs, assistants etc. helped me walk him to my car to go home. I thanked one of them for getting him to be seen so quickly. I also recommended them on the Nextdoor app to someone looking for an emergency vet, as well as an acquaintance looking for same. After my dog was home, he threw up and I called them. To cut to the chase of why I am upset, I called them about a concern with his healing. They wanted to know if I got their letter, which I didn't. Then I was told they sent me a letter not to come back because I was rude. I went to get my mail and saw they also said that I violated their dress code. I have no idea wth they were talking about. They wouldn't give me specific instances when I asked. I don't recall being rude or disrespectful. I was worried about my dog when I was there. I had praised them and later recommended them. I was very hurt by these accusations and personal attacks. I took down the recommendation online. So putting that aside, here are the things that bothered me about them, which I otherwise would not have said. Firstly, the exam room floor really looked dirty. Secondly, the vet spent a minimum of time with me - only a few minutes when I brought him in. Thirdly, they put the wrong size Elizabethan collar on him and he had to go back for another. Last, but not least, my idea of "mild sedation" is not one that knocks him out - which they did. Only after he threw up did I realize they knocked him out without asking if he had already eaten or had anything to drink. That could have killed him if he threw up while knocked out. He potentially could have aspirated vomit and died. So really, before they start throwing accusations at me (or anyone), they should think twice about their own issues. Fortunately my dog only threw up after surgery. He threw up twice and was looking sick until he got back on his feet. It hurt me to see him like that. I was grateful they got him in so quickly and since he was overall better in the end, I would not have mentioned any of this but for their hurtful letter full of accusations demeaning me. I have been to many vets in my life and have never been treated like this. One of my former vets used to leave his textbooks around for me to read when I came in, out of respect for my intelligence. My dog is still healing, but now I have to cope with hurt and shock over what they said about me. I barely go into Bernalillo anymore due to too many bad experiences with racism against whites. I only went this time because it was an emergency. After this, I will avoid the town altogether.

    This is the best Animal Clinic in the ABQ, Rio Rancho, Bernalillo area. Caring compassionate personnel

    Princess Cloudy the Mastiff

    They were absolutely wonderful! Took amazing care of my little princess Cloudy. She went in for an ear infection and took care amazing care of her. Very attentive, sensitive, well educated, affordable, and took the time to let her get comfy with everything being that she's a tad sensitive with certain things. Cloudy can be a tad grumbly at times being a huge Mastiff and they were champs. Definitely recommend!

    Facial abscess that developed after misdiagnosis of abscessed tooth
    Lara F.

    Do not! do not! Take your pet here. I took my dog in because his eye was red and draining,we were taken into a room where the vet tech did the intake,I was fully expecting the vet to come in and examine my dog but instead my dog was taken to another room to supposedly be examined by a vet,my dog was brought back in where we waited for the vet who eventually came in and said that my dog had a corneal abrasion because small dogs tend to get them, I asked if a corneal stain was done I was told no and offered a thyroid test? I was given an antibiotic for the dogs eye and sent home,after a week the eye got worse so against better judgement I took him back,I was told the corneal abrasion was healing but then given a different eye antibiotic, an oral antibiotic, a pain pill and a muscle relaxer because apparently now my dog had disk issues even though no X-rays were done.the pills I was given were supposed to be cut in half but were so badly cut some were cut in thirds and fourths,after finishing the oral antibiotics the dog seemed to be feeling better but the eye was still red,several days later I was petting my dogs face and he yelped,I noticed a walnut sized lump on his cheek the second I touched it, it burst and was full of pus,this happened on the Thanksgiving weekend so I couldn't get him into a vet for 4 days,the abscess continued to drain it was vile, when I got him into a new vet they irrigated the abscess with betadine which came squirting out of the dogs mouth and eye,he was diagnosed with an abscessed tooth which will now have to be surgically removed.my dog suffered for weeks when these clowns played "guess what's wrong with the dog" They should have their licenses revoked.I wouldn't even recommend taking a pet rock to these back alley vets. I've posted pics of my dogs facial abscess

    Our pups!
    Cherie C.

    No stars. Do not recommend! Our family had a terrible experience at this clinic. We recently moved to the area and needed to bring our pups in for annual shots. The reception staff/vet tech were fine, but the vet we saw (Dr. Aurora Torres) literally appeared afraid of dogs! She took each of our dogs into a separate room for a private exam which I have never seen or heard of. You are supposed to examine the dog with the owners present so that you can discuss any concerns etc. One of our pups has a genetic leg deformation, but he gets around just fine (literally runs up and down our stairs all day) - to which Dr Torres blurts out "recommended" we amputate because he's "essentially a three legged dog already!" He shows no symptoms of pain, uses all 4 legs and is a healthy joy. Her awkward behavior and demeanor paired with a secretive exam and an absolutely abrupt and uncalled for most-extra me case only recommendation left me in tears for 2 days. We wrote to wage an official complaint and the clinic leader stood behind this obtuse recommendation and told us to find another vet. I've never been so upset by an annual immunization appointment ever. You and your pets deserve better. I cannot recommend this office to anyone.

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    Ask the Community - Bernalillo Pet Care Center

    Review Highlights - Bernalillo Pet Care Center

    She went in for an ear infection and took care amazing care of her.

    Mentioned in 2 reviews

    Read more highlights

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    Coronado has been taking care of our pets since 2012. Dr Smith was an amazing vet, and she is…read moresorely missed, but we think Dr Ashraf is pretty awesome, too - intelligent, compassionate, and calm presence. There are vet techs we've been working with for 10 years who are excellent, and the office staff, including Carly, have always been kind, warm, and professional. We are grateful to have this gem in the Bernalillo/Rio Rancho area.

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    Our 18 year old puppy needed dental work. Last year she had some problems with anesthesia so we…read morewere a little leery. After the exam we discussed procedures and learned they have access to an anesthesiologist that specializes in animals. So that's a relief. On the appointed day we arrive and are taken back to the exam room to meet with the anesthesiologist. She carefully went over her portion of the procedure, the approach to getting our pup to sleep and a time restriction on the vet to further insure safety. When it was over, I got updates from vet, anesthesiologist to let me know how it went. Plus the tech went over in great detail what was done complete with pics. We appreciated the thoroughness and professionalism of all involved.

    There are vets and then there is Dr. Bannon. I adopted a cat who needed dental surgery immediately…read more My local vet referred me to Veterinary Dentistry and Oral Surgery since surgery was too much for her. While the clinic was booking out months in advance, they saw me almost immediately and scheduled a surgery for the following week. The moment Dr. Bannon examined my cat I knew I had come to the right place. She knelt on the floor of the room with my cat. That showed me she was a true animal caregiver. The room was warmer and more welcoming than any other exam room I'd ever been in. Dr. Bannon precisely diagnosed my cat, explained everything in detail. She was so kind, personable, and reassuring with my cat and me - a combination rare in any medical practice. The clinic has board certified dental veterinarians and the experience behind the practice is palpable in every detail. The staff is superb. From Pam at the front to the nurses who lovingly cared for my cat during our visits and the amazing Dorothy who on the day of surgery was in touch with me by phone during every phase. The surgery was done impeccably. The aftercare paperwork was immaculate and thorough. My cat recovered quickly and well. I am forever grateful for this incredible place.

    Bernalillo Pet Care Center - vet - Updated June 2026

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