I don't even want to give this place 1 star. I went in for a cleaning that my insurance covers in…read morefull but they didn't do a regular cleaning today because they said I needed the deeper cleaning that would have cost me $800.00. I asked again if they would do a regulars cleaning for me again and they said no. I could tell they just wanted to collect as much money as they could.

Last year the dentist insisted I needed an emergency root canal, and that if I did not have the…read moreprocedure within the next week, I could lose the tooth. I followed my gut instinct and got a second opinion at another office. Sure enough, I was told the procedure was not needed, and certainly not an emergency. Beware! So thankful I left this place and saved my money!

Front desk girls are so nice and the doctor went above and beyond to get the stubborn plaque off my…read moreteeth. It was the best dental experience I've ever had. 10/10 would recommend.

The front desk staff is rude, abusive and disrespectful. They need to have some accountability with…read morethe type of people they hire and answer the phone.

I came here to get possible cavities filled. I called and they had an appointment right away due to…read morea cancellation. I came in and was greeted right away even though she was helping someone else. My hygienist was Annie and she was kind and made sure I got quality care along with Dr. Singh. I really don't like going to the dentist but this place took care of me so well, I'm excited to come in 2x/year for my cleaning!

This was my first time getting my teeth cleaned here. It was professional and a little personable…read more My teeth must have been is good shape for the time I didn't go because I was not called back for another appt. Yay!

Best dentist(s) ever...Dr. Danny (retired) and his son and successor of the dentistry practice, Dr…read more Joel! Both of my kids went to Drs. Rude from preschool through high school and neither one ever had a cavity thanks to the excellent dental care and guaranteed sealants. Kids are grown up now, out of college and living on their own, but both still choose to drive the distance to go to Dr. Rude. I could write a very long post about all of the exceptional care our family has received from this dentist, from routine cleaning, to crowns to cosmetic whitening. Due to insurance changes (we are self employed), I went to a different dentist for a few years with huge regrets. I would rather pay out of pocket to go to Dr. Rude than have insurance cover any other dental care. I am a lifetime fan of Dr. Rude. Spoiled by the best!

What an amazing dental office! My wife and I just recently found this office and we're SO happy we…read moredid. The entire staff is absolutely fantastic. The warm smiles and friendly greetings of the front desk are second to none. They really strive to know the patients and make everyone feel relaxed and welcomed. Unlike many offices, they tend to be on time and minimize wait times which I really appreciate! The Hygenists and Asssistants are absolutely top notch. So far, the Dentists themselves are THE BEST we've encountered! I really admire the calm demeanor and the respectful way that they interact with the patients and staff. I've been very impressed with the dentists skills and efficiency. From the numbing shots to the procedures themselves, patient comfort is their highest priority. The facilities are very modern and well maintained with technology to improve every aspect of the experience. I also appreciate that they provide a full range of services in-house including implants! We've found our new home for dental care and couldn't be happier! Highly recommended.

I am a struggling college student, and my recent experience at Milestone Dental left me feeling…read moregenuinely ripped off. I came in for what should have been a straightforward tooth extraction, but the final cost was far higher than anything that had been discussed or implied beforehand. There was no clear explanation of the charges, and I only learned the true amount after the procedure was already done. As someone trying to balance school, bills, and basic necessities, this felt incredibly discouraging. Based on my experience, it seemed like the office prioritized collecting money over being transparent or caring about the patient's situation. The lack of upfront communication made me feel taken advantage of during a time when I was already vulnerable and in pain. I hope the clinic takes steps to improve honesty and transparency with future patients so no one else walks away feeling the way I did.

Been going here for a couple years and really love the staff! They are quick to schedule, the staff…read moreis efficient, and I dread going to the dentist less.

Don't go to this place they have horrible customer service and cancel appointments without telling…read morepeople. They have a bunch of angry old women at the front desk that talk to patients like they're 5 years old and screw up on the billing. Do yourself a favor and go somewhere else

The front desk personnel are unpleasant. They make you feel like you owe them something, rather…read morethan being a paying customer who is literally bringing tens of thousands of dollars. The doctors should be ashamed of how they interface with customers

Favorite dentist to visit after trying a few in the area after my older dentist retired. Always…read morehelpful in case of emergent tooth pain or regular maintenance

My wife and I were patients at Dentists of Covington for over 7 years going twice a year for our…read moreDental Care. Thank goodness they recently closed and arbitrarily moved our records to their Dentists of Auburn affiliate. We had no plans to go to Auburn for our Dental Care and found an excellent Dental Care closer to our home. There are many issues we have had with this Dentistry practice: * High turnover of employees especially having a new dentist almost every year. * Inability to properly work our insurance coverages with their new dentists being out-of-network. * Closed the Covington facility with no notification to us. Most important, the negligence of the dentists to identify the serious nature of my wife's condition, which should have been discovered years prior, put her in a life-threatening situation. The bacterial infection and bone loss from not addressing this issue earlier will result in months of repair, pain, and thousands of dollars to repair. If we were still with Dentists of Covington their negligence could have literally killed her by not identifying this problem earlier and providing a treatment plan to mitigate the damages, Once we found a new dentist, our repeated attempts to transfer our medical records to our new dentists went unanswered. They also continued to schedule us for appointments at Auburn. Our new dentist could not obtain our records so they did a full work up at no charge to us and immediately identified the problem. The tests they performed we never received from Dentists of Covington. Thankfully, Dentists of Covington closed, and we now have a competent dentist. The significant pain my wife will be enduring over the next months to treat her tooth extraction, bone loss (time to regenerate), bacterial infection, and new tooth implant should never have gone to this extent. There is no guarantee it will be successful. This should never have happened.

This place is off. When they called me back for my appointment, instead of going to the room with…read morethe chair, they took me to a small room with the dentist holding a clipboard instead. She asked me when my last dentist's visit was (pretty recently), then started pressuring me to consent to "any treatments I might need" ahead of time, and said I would need x-rays for my "full exam." I was only there for a cleaning because my regular dentist was busy for a few months. I explained that I'd had x-rays done at my last cleaning, so I'd like to skip them. She called in one of the women from the front desk, who said I either needed to get x-rays done there or have them sent over from my previous dentist, because "Dr. X is your dentist now, and she needs to do a full exam." I've been a new patient at several dentists in the past few years and never had to do a 90 minute "exam" before I could get a simple cleaning done. The intake questionnaire asked what cosmetic treatments I was interested in (none, thanks?). Felt high-pressure sales-y. No thanks.

After several years of going to this dentist they decided they no longer wanted me as a patient…read morebecause I found out I carry the Alzheimer gene and did not want xrays to my head as I was advised by my doctor. Since I did not want xrays they booked my appt and canceled it without giving me the same notice they require from their patients. They also canceled my husbands appt without telling us or giving us any notice. They did not care about my health or the recommendations from my specialist and even ditched my husband that was willing to have xrays. They don't care about the patient. It's hard to find a good dentist that cares about the patient. This dentist is all about the $.

The lady who took the payment was rude and inefficient. The cleaning staff was good, but at the end…read morepushed us to buy a $20 fluoride toothpaste which costs $8 at Walgreens. Not too impressed, not coming back...

I've been going to this dentist for years. Jim is a fantastic hygienist, and a big reason I…read morecontinue to go here. In fact, I moved away but still drive 45 minutes to stay a patient. The dentist is very nice and gentle. Very happy with everything at this office.

I have been going to Wilderness for about 2 years. I've had Jim as my dental hygienist the whole…read moretime and he is fantastic. However, the billing at this practice is either unethical or they just don't know what they're doing. This is now the third time I've gotten a bill I have to call about. The first time was a random bill I was sent covering a year or so worth of services indicating I had a balance, all my EOB said I didn't and I had to call and resolve that over the phone. I have received an "estimate" of a bill before, but if you didn't look close enough, you'd assume it was a bill as it stated you needed to pay and everything within 30 days - I ended up not needing to pay anything and now, I received another bill that doesn't even come close to my EOB and in my insurance portal it says I owe nothing but according to Wilderness I do owe a balance. Sadly I'll be moving on from this practice, as I don't want to continuously have to debate bills and get them resolved.