The service we received in the U-Haul on Valley in Fontana was horrible. We were told we were gonna…read moreget a trailer and a refrigerator dolly. They had the trailer but no dolly and was not told that over the phone when we talk to the customer service at this facility and asked if he could call any other place that had a dolly. He basically told us that we would have to do it ourselves. I am Mexican and the person that I dealt with was Mexican. He was really rude with my wife and we did not appreciate it. He was young probably getting minimum wage. He was not queen cut at all hair was messy so he had no personality towards customers and as far as the dolly we dealt with four other places and nobody had one when we were told once we called their hotline that this place has it this place has it maybe that place has it so it was a waste of our money and gas there needs to be an updated service to the point of where people know what items they have in stock and where they can go to receive that item instead of going to several different places to find it I did rent a trailer at the Fontana U-Haul on foothill and Sierra the young gentleman there was very polite said he was sorry for the other U-Haul employee and he tried very hard. I didn't get his name but I would all I can do to describe him is he was a young male of color, very polite and helpful. I would like to say thank you thank you to him if I knew his name, but we end up having to rent a Dolly at Home Depot, dealing with U-Haul at this moment and time was very frustrating cause our time window on picking up our item was getting ready to close as well as their building to return the items that we were renting, but something has to change in the system on knowledgeability of knowing who has what in stock I don't know whether I would go back again because of the first person that we dealt with, and we dealt with a few, but at least they were upfront and they just told us that they didn't not have the dolly. Only reason I would go back to U-Haul is because of this one person that really tried to help us like I said, young and polite. and again the young man that really helped us was probably getting a minimum wage as well, but had the best personality you could expect from a young man. So to U-Haul I hope you can do something as far as updating your system. I saw your other customers don't go through it, and I would like feedback from customer service if possible.

Went in to get propane tanks filled took forever to find somebody.had to walk all the way into the…read morelobby Girl at the counter told me she would call somebody for me waited another 25 minutes Nope, not worth the time or money

Getting there: Exit Alabama and head north, and you'll run…read moreinto the U-Haul signs on your right hand side. Parking is pretty awful here, so you'll need to park on the side street. Experience: I had a appointment for a hitch install at 10 AM. I arrived a little before 10 for check-in. There was a few people in line ahead of me and only 2 employees available to help. Once I got to the counter then guy who helped me told me he needed to check with his mechanic to see how many cars were ahead of mine. He then came back to say that there was another car in front of me, and asked if I could come back at 1 PM. Wasn't happy about that because what was the point of making my appointment? So I left and came back exactly at 1 PM. The employee then told me that their mechanic is going to lunch and will be back in 30 then he'll work on my car. He also informed me that it was going to be a 2-hour wait for the install. So I asked if I could just drop it off and they could call me when they were ready, which they informed was fine. Luckily, the mechanic was able to get the hitch installed within the 2-hour timeframe. I was just pretty disappointed in how unorganized the process was. Overall, my hitch looks great and I am happy with how it came out.

Don't bother with this business. If you are looking for hitch installation, take your money…read moreelsewhere. They do not honor the appointments they book despite requiring payment ahead of time.

This place is a 10 out of 10! Made my move so stress-free , care-free and easy. The staff is so…read morefriendly and personable they go above and beyond to make your move easy. If your moving defiantly come here . Captain Dave and Luis helped out and they where so great. This place comes highly recommended whether your moving or just need a storage unit. Place is super clean and well organized.

Rented a truck from here and had a horrible experience with customer service. One of the workers…read morewas a beige skinned man with dark eyes, short dark hair, and a bushy dark brown beard with an average build. His name was Luis and he was very creepy towards female customers. He would continuously take a break from work to leer me for some minutes until I stared back and then he'd walk away. He would repeatedly walk around the area not doing much just to circle back and stare at me again several times over every time. I was clearly uncomfortable but Luis continued to do it. Not only that but later that day when I went to return my truck and get my security deposit back, I saw Luis again and he was at the front desk this time. He was very curt and cold with me when handing back my security deposit and kept cutting off my sentences. If you are a woman, please steer clear of Luis and of this location as it is not safe from sexual harassment.

No, customer service. Very poor location…read more Someone needs to get this location some training.

Motorcycle trailer ready at pick up time The attendant…read morehooked everything up and did a complete safety inspection. Great design on trailer easy loading and unloading of motorcycle. Super easy returning trailer. Very professional and helpful employees. Lots of inventory for moving needs, every kind of box, packaging supplies, straps, locks and reasonably priced. Easy on/off I-215. They discount storage facilities. I recommend everything they had to offer.

!DO NOT RENT UHAUL FROM THIS LOCATION! I was there on…read more1/24/2022 and rented a van from "Mike" I should've known right away there was gonna be a problem. He was absolutely rude and not professional at all, but I needed a van to move so I rented the van then got a van and brought it back the same day and upon me going to return the key MIKE was no where to be found I asked for help from the tire shop guys to which their main building is ran by also a bunch of idiots. This man was literally trying to talk to me as he was going across the street to the liquor store when I asked him where was the clerk he said that "I don't fucking know" and instructed me to leave the keys on the counter. I then came back the next day and MIKE was avoiding me and not answering my question on the deposit I put down on the van. He said it'll be in back on my account in 2-3 days and it's been 4 days and not a thing if you expecting money back do not go to this shit show they call a business.Even more bullshit I went for my deposit today on January 28 2022 and again "Mike" wasn't there again! The place was super understaffed lucky I got there before it got too busy. I spoke to his co-manger and he went to check the system for my name to find the reason why my deposit was taking forever. I went on and talked to some of the customers. They went on to tell me that they have been waiting for assistance and nothing being done. I understood the frustration although I understood them being understaffed so I waited for about 20 min and though "what's going on?" I then go back to find the co-manger doing something completely different. I told him what happened and he pretended to know the situation and came up with a different scenario from which I had already explained to him why I was there. He looked lost so I just left. Lucky I was able to get my money back by calling Uhaul on the phone and worked things out. Please do not go save yourself the headache and frustration!

I reserved the truck over the phone on a Friday for 8am Monday when THEY and their site said they…read moreopen b/c I needed to be in Rancho Cucamonga by 8:30. I specifically asked if they have a 17' truck there and was assured it was. When I got there at 8am it was still closed. I called the Uhaul call center and they apologized and had the that location manager call me. He called and told me he was stuck in traffic and will be there in 10mins. He gets there at 8:20 and he tells me that the truck is not here yet, it's on the way. A few minutes later a customer drives in the truck and as she's getting checked out the manager tells her he has to charge her for gas at $5 gallon b/c she brought it back empty that's when she said she would take it and put gas in it making me even more late. The manager seeing my frustration discounts me $10 on the rental and .10¢ a gallon which helped the situation. But when I finally got the truck it was after 9am and it only had 1/4 tank of gas. Now on top of running late I had to fill it as I needed it to pick up a load of store merchandise in LA. I had no problems with the truck, it was clean and drove good. I brought it back the next day at 8:15 (b/c I figured they'd be late again) and sure enough it was still closed. Here's the part that unnerved me the most. While I'm waiting for someone to come and open the store I called Uhaul and was transferred to customer service, The rep tells me that the system shows they don't open until 9am. HUH? I ask, how is it I can reserve a truck for 8am if they don't open until 9am? He says, they would come in early just to rent me a truck. LIE! I told him the hours posted on their door reads open at 8am and their website says they open at 8am. He said they could send a rep to view the posted hours and ask why it conflicts with the system if I want to make a complaint. I told him don't bother, I refuse to use Uhaul for future use. I took a picture of the posted hours and a screenshot of the site that both read they open at 8am. Then to make matters worse, the guy who showed up to open the store, doesn't even work the Uhaul side of the business, he works the Tires2U side. He kept having to call the manager to direct him over the phone how to check in the truck and complete the transaction, the manager never even came in! If you're on a tight schedule DON'T go there, they're unprofessional and don't show up on time and apparently the call center has their back regarding when they open. Posted is the pic on their door and screenshot of the site reflecting that they open at 8am.

That they don't practice racism I'm Caucasian and my husband is African-American. We went this…read moreevening to pick up our U-Haul and I did a over the phone check-in and spent a whole hour doing it when they seen that my husband was black through his drivers license they made me go through hoops to the point where they made me change the driver, which was myself and I'm a white woman Then they asked for contact information other than ourselves which we provided, and my sons verified who we were that still wasn't good enough. I reached out to the chat box and Samantha and KJ. I believe both responded with they did not receive any of our selfies. Correction, any of my selfies and I took six of them. I would not recommend this facility, even if my life depended on it they are very racial And I felt extremely sad because of this you would have to be there in order to actually visualize what racism looks like and actually be African-American. This is not one of those rent and raves either. I felt so sad when I seen the change in the dynamic as we tried to check in and they had me remove my husband and Actually Had me provide the information and still gave me a hard time to the point where I request requested them to cancel my rental three times before they were willing to do it again. I will never recommend this place very very dissatisfied and extremely unprofessional to say the least.

Nice clean facility. Very secure, never had any problems. Very nice staff and very happy staff…read morealways on duty to help at all times. Love it.

I don't know if our experience was the way that it was because of Covid19 or not, but regardless…read morethey were open and considered an essential business so they should have acted like one. When I first booked the truck for our move I wanted the 17' truck and it was not available so the website downgraded my reservation to the 15' truck. That was fine with us until I noticed that they were charging me the same price for the 15' as they wanted to for the 17'. Ok, cause that's real fair. There was no way around it, I even tried booking it on a different device and it still charged me the more expensive price. Oh well, nothing I could do since it was imperative that we rented a truck. When we went to pick up the truck they had a whole check out process that was absolutely ridiculous. You had to take about 72 pictures of yourself and your license, give all kinds of information, sign away the rights to your first born child, you know all kinds of hoops. Like I said, ridiculous. Finally we got the number of the truck and the code to get the keys. The truck was nowhere to be found. After hauling 3 small children around the whole storage facility, and calling the office three times, the guy finally came out to help us and it was discovered that the truck they assigned us was in the possession of another customer already. Great. Another truck was given to us and after an hour and a half (precious time we could have been loading, but was wasted) and what was supposed to be an easy process we finally left with our truck rental. The truck was clean, we had no complaints about that. When we got out to our destination there was a Uhaul rental place right down the street. When we were done unloading we swept out the truck and took it over there to return it. We were told that we were not allowed to return it there because the office we rented it from had an order that the truck could only be returned to that location. I had to call corporate to see if it could be changed and they said unfortunately not. The only thing she could do for us was to change the return time since the location would be closed by the time we drove the 58 miles back to return it. It would have been nice to have been told that when we picked up the truck. Not only did we have to add another 58 miles onto our bill, but I had to follow in our own vehicle and waste gas, time, and mileage so my hubby could get home. It was very disappointing that something that should have been so easy, turned into a whole debacle. Never again.

You need reliability? You need customer friendly service? I suggest stopping by this u-haul dealer…read morefor all your moving needs. This location is cleaner than most dealers I've visited. What made this experience extremely positive was how quick I was able to come in and get what I needed. Thank you Adam for your help and yelp on!

Other than the wrong opening time on Yelp, they open at 10 and we were there at 9 like it says on…read moreYelp, this place is awesome. Friendly, clean, and feels like a family business. We were very happy with "We've Got Mail".

Do not come here at all. Worse service in the city of Rialto. Lady gets mad for everything and over…read morecharges you. Don't bother requesting a refund because they will keep your money. Overall, bad business.

This U haul is ok. Most of the staff/employees are friendly…read moreand helpful. I've rented a truck a few times, But I usually come here to fill up my propane tanks.

No one answers the phone and they don't open any gates until an hour after they are already…read moresupposed to be open. Very inconsiderate and unprofessional.

Service is good truck worked smooth ac was blowing cold air made the move easier in the heatread more

This place is shitty the lady has been outside blowing the air for 20 minutes she said they open at…read more7 it's 7:13 she is still blowing smh