Dear Mr. Gámez I am writing to formally address several…read moresignificant concerns regarding a recent service appointment for my vehicle at your dealership on March 19, 2026. The services performed included a wheel realignment and various filter changes. During this visit, I was informed that it was my responsibility to directly contact the tire manufacturer to arrange for warranty replacement tires. This directive was quite unexpected, as my prior experiences with automotive service providers have consistently involved the dealership managing such warranty claims on the customer's behalf. This departure from conventional practice created an unforeseen inconvenience and an additional administrative burden that I did not anticipate from a full-service dealership. Compounding this initial concern, shortly after departing your facility and while en route home, the tire pressure warning indicator illuminated on my dashboard. Given that my vehicle had just undergone professional service, including a realignment, this sudden warning caused considerable distress and immediately raised questions regarding the thoroughness of the post-service inspection. I was compelled to pull over midway through my journey and seek immediate assistance from a nearby Discount Tires establishment to ensure my safety and address the issue. It is profoundly unsettling for a critical safety alert to activate so soon after a vehicle has been serviced. My decision to purchase a Volvo, and specifically to return to your dealership for a second vehicle, was largely predicated on the brand's distinguished reputation for safety and reliability, as well as the high standards I associate with your establishment. The recent events, particularly the immediate post-service tire issue and the unconventional handling of a warranty claim, regrettably fall short of the quality and customer care I have come to expect. I would appreciate a comprehensive investigation into these matters. Specifically, I seek clarification on your dealership's standard operating procedures for handling tire warranty claims and reassurance regarding the robustness of your post-service vehicle inspections, particularly concerning tire integrity, to prevent similar occurrences in the future. I trust that you will address these concerns with the seriousness they warrant and provide a satisfactory explanation and resolution. Sincerely, This were my concerns and email was sent to management and yet to receive a response.

It was very good they updated the system and everything is working perfectly…read more All the technicians are very polite very good customer service.

If you are looking for great customer service go with Raul! Not only did he get us a great deal,…read morebut he answered all our questions honestly. I would come here first the next time I upgrade!

I rarely leave a review. It is only in extreme cases really, either good or bad that I do take the…read moretime to convey my $.02. So it is with great gratitude that I take time today to put these thoughts down for the cosumption of others who may be condisering a purchse from Bert Ogden Auto Outlet here in Mission, TX. My experience was just outstanding. The entire crew I intracted with wether they were inolved in my purschae or not, were just so genuinely nice people! Talk about refresshing. I would give more than 5 stars but that is all I can give! My sales professional Jesus, was such a nice guy. Very pofressionaly, knowledgeable and personable. Trust me, he had the cards stacked against him with me as his customer. He put up with all my questions, offers and counter offers with a very gentle tact and I truly felt he was there to help me as much as he could within the limits imposed on him. The manager, George was also awesome as he too had to put up with my shrewd negotiation skills. He did consider my offers and countered with fair ones of his own and in the end crafted a deal that I and the dealhership could stomach. Once again, just a real nice fella! I never felt pressured by him or anyone there actually. Lastly, Joe the Finance Manager was also a complete gentleman, knowledgeable about his work and very effecient with the time he was helping me navigate the vast amount of paperwork required to purcahse a car. He has an excellent choice in music too! I just can not state it enough, but these guys were just so freakin nice and professional and I stress, "non pressuring"! I have zero reservations in recommending this dealership to any family or friends and to anyone I do not know. Have you every seen the show, Under Cover Boss? Well, if I was the boss under cover and these men were my employess, you better believe they would all be getting raises, vacations, promotions and the accolades they rightly deserve. They truly do reflect positively upon their company. So, I know this was lengtlhy and that should impress upon you, the reader just how impressed and enjoyable my experience was!

They are reliable and genuine people . Did the research went in and got the best price . Couldn't…read morebe happier . They are straight to the point and don't beat around the bush when it comes to pricing and what they are willing to take or give no bull crap . Really appreciate them .

Great service on a used Escalade. Drove 18 hours one way for it and don't regret it…read more Randy in finance Valeria and Jennifer in sales Sales manager Ed All top notch! Would 100% recommend

Anna in service is fantastic excellent customer service. They provide a video of the work done on…read moreyour car allowing you to see exactly what the problem was and how it was resolved.

Update to original review. Originally gave them 1 star, but they made it right and fixed my car, at…read moreno additional cost to me. I appreciate their willingness to make it right. ***original post below**I usually brought my Silverado here, & since my Camry needed work, I brought it here instead of the dealership.My original complaint (and still current complaint) was the front end was wobbly upon braking & at 60 MPH. Also needed oil change. 1st visit: original complaint above and their recommendations were: Alignment $89.99; Brake fluid flush $76.90; Radiator plus hoses $406.49; engine air filter $32.96; cabin filter $43.94; valve cover & gasket $98.87; rear brake pads $85; resurface rear rotors $59; PCV valve $32.96 total after labor, taxes & hazmat $1761.71 and the thing still wobbles. 2nd visit for same problem: Front brakes $85; resurface front rotors $59; total after labor, taxes, & hazmat $250.88 ***Come to find out, they only test drove it on the street, & NOT on the highway like I stated in the original problem*** 3rd visit for same problem: NOW they test drive with me in the car, and see what I'm talking about. Now they tell me that ALL the rims are bent. Quote me $772.96 for new rims. Not doing it. I have been completely and utterly robbed of my ability to choose repairs needed for my situation. Family has 2 vehicles. I drive my son to & from school 13 miles one way everyday. Because they did not listen to me & test the car on the highway originally, I am going to have $200 more in gas costs a month since I will have to drive my truck & not the car. If they did it right the first time, I could have decided to wait on all the extra repairs above & beyond what my main issue was. Now, I don't have that option.

CUSTOMERS BEWARE! This is by far the worst repair shop I have ever dealt with. Let me first start…read moreoff by saying, my husband brought his keep there in November, because it wouldn't turn over. They entered up saying there was an electrical issue. They had to build a box for the wiring. Okay, I'm good with that. Until then they said now it won't shit off and wanted to charge us more to figure out why. Obviously, they crossed wires somewhere. Today after being overcharged for the work they did ( lack of a better term) we got the jeep back. They left the washer fluid tank out, they didn't put the dashboard back on! AND... the horn, lights, and signals don't work now!