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    Bess Plumbing Heating & Air Conditioning

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    9 years ago

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    TE Certified Electrical, Plumbing, Heating & Cooling - A group of TE Certified Electricians, Plumbers, and HVAC Technicians

    TE Certified Electrical, Plumbing, Heating & Cooling

    (601 reviews)

    Exceptional Service from Beginning to End…read more I cannot say enough positive things about my experience with Isaac Adkison of TE Certified and the exceptional service he provided from our initial consultation through the completion of a significant plumbing repair at my home. I contacted TE Certified after discovering a concealed hot-water leak beneath the slab of my home. From the very first visit, Isaac stood out because of the thoroughness of his assessment, his knowledge, and the amount of time he took to help me understand what was happening and the different options available to address it. This was a major repair decision for me, and rather than rushing me toward a particular solution, Isaac carefully explained the advantages, disadvantages, uncertainties, and long-term considerations associated with each option. Over the days that followed, I had many questions--and I mean many! Isaac answered every one of them with an incredible amount of patience, professionalism, and detail. He never made me feel as though I was asking too much or taking up too much of his time. When I needed clarification about specific items on the estimates, how the proposed reroute would work, the existing plumbing, freeze concerns, accessibility, restoration, or the potential for future issues, he consistently responded with thoughtful and knowledgeable explanations that helped me make an informed decision. What impressed me just as much was his honesty. When there were things he could not know with absolute certainty until the walls were opened or the existing piping was further evaluated, he said so. I greatly appreciated that. I never felt pressured or given false assurances simply for the sake of making a sale. When I ultimately asked Isaac what he would recommend as the best long-term solution for my particular home, he gave me a clear professional recommendation and thoroughly explained his reasoning. That gave my family and me the confidence we needed to proceed with rerouting the hot- and cold-water lines to the kitchen through conditioned interior space. On the day of the work, that same level of professionalism continued. After locating the plumbing manifold beside the refrigerator, Isaac made an extremely clean and precise opening in the drywall, preserving the piece so that it could be neatly replaced afterward. As the routing plan developed, he initially proposed one solution, but when I expressed concern about how it would affect the appearance and countertop area of the kitchen, he listened to my concerns and was completely receptive to exploring an alternative route I suggested. He evaluated it carefully and determined that the new lines could instead be routed behind the refrigerator and stove and through the lower cabinetry to the sink. The result exceeded my expectations. Isaac, with the assistance of Reeves, completed the work with tremendous care and attention to detail. The new lines were insulated, neatly routed and securely installed, and the workmanship throughout was exceptionally clean and organized. They protected the surrounding areas while working, treated the home with care, and left the kitchen looking virtually unchanged despite the extent of the plumbing work that had been completed. You would never know from looking at the finished kitchen that such a significant reroute had taken place. Most importantly, after the new lines were installed and the water was restored, Isaac checked the water meter to verify the result. The meter was no longer moving. After dealing with the stress of a concealed leak and having to keep the hot water shut off, seeing that meter remain still--and knowing the leak had finally been resolved--was an enormous relief. Another thing I greatly respect is that the project remained at the best-case estimate I had authorized: $2,915. There were opportunities throughout this process for the scope or cost to increase, but Isaac remained transparent about the work that was actually necessary and completed the agreed-upon repair accordingly. There is a difference between someone who simply knows how to perform a trade and someone who combines technical expertise with integrity, communication, patience, problem-solving, respect for the homeowner, and genuine pride in his work. In my experience, Isaac demonstrated all of those qualities. I also want to recognize Reeves for his assistance in completing the work so carefully and efficiently. Together, they did an immaculate job. As a homeowner, especially when dealing with a costly repair in an area outside of your own expertise, it is incredibly important to feel that you can trust the person advising you. Isaac earned that trust. He did not just repair a plumbing problem; he helped me understand it, thoughtfully walked me through a difficult decision, listened to my concerns, and ultimately delivered a solution that I feel very confident about. I am genuinely grateful that Isaac was the plumber assigned to m

    I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

    Grayson Plumbing

    Grayson Plumbing

    (2 reviews)

    I had someone from Grayson plumbing to my home in Acworth Georgia. I needed a toilet reset and…read moredownstairs bathroom and a chain replaced in one of the upstairs bathrooms. He left the downstairs bathroom with screws showing and to cover the screws and he didn't caulk the toilet. The upstairs bathroom I checked a few days later and the water was running. I called another plumber out and they had to reset the toilet and replace and put the correct chain on a Kohler toilet. Do not use this plumber they don't know what they're doing. If a plumber doesn't even carry a hacksaw on his Truck what kind of plumber is here. Stay away from this company.On his receipt it shows $75 to reset the toilet. $75 for a wax ring and $75 for a new flange. What a rip off.

    Amazing experience with Grayson Plumbing! We got new flooring installed and needed to replace a…read moretoilet and a pedestal sink; fairly routine. However, when we closed the water supply lines in order to remove the old items, the water kept dripping, which caused us to have to close the water supply to the whole house until we could figure out what to do. This was on a Saturday and we had scheduled an appointment with Jerry for Tuesday to install our items. Too many days without water! There was no way we could do that. We contacted Jerry and he was on it. He came as soon as he could on Sunday, got the problem fixed, and we were able to get our water back on. Imagine our surprise when he offered to go ahead and install the toilet and the pedestal sink (which was more complicated than we thought) while he was there! On a Sunday and after a last minute call! Customer service like this is extremely hard to find and, when you find someone like Jerry, with many years of experience, lots of glowing reviews and a strong work ethic, you become a customer for life. Thanks to Jerry and to Grayson Plumbing for an amazing experience. We will definitely contact them for our future plumbing needs and won't hesitate to recommend them to our friends and family!

    Reliable Heating & Air, Plumbing and Electrical - Grayson

    Reliable Heating & Air, Plumbing and Electrical - Grayson

    (23 reviews)

    I am extremely disappointed with my experience with Reliable. We financed a new HVAC system with a…read more15 year agreement, including additional maintenance, enhanced filtration and UV light. With all this we have had nothing but problems. From the beginning our home has never heated or cooled properly. We had condensation dripping from a kitchen vent so badly it led to mold on all the downstairs vents. Reliable did send a contractor to repair the damage and it was better for a while but I see the mold returning. In the winter they had to come "undo" the ductwork they charged us $2000 for because the upstairs was so hot we couldn't sleep. Most recently our air conditioner stopped working all together leaving our house climbing into the high 80's. We were told no one could be here until Monday evening despite having a 1 year old system and paying for additional support. At this point I have lost confidence in the quality of installation and level of customer service. After making such a significant financial commitment I expected this unit to work properly and for Reliable to stand behind its work. Instead we have experienced repeated issues, delays and frustration. I hope Reliable takes these concerns seriously and works to improve both installation work and customer support. I read all these great reviews and it makes me sad that this has been our experience. I just want this fixed. That's all.

    Worst customer service . We paid to have both ac/heating units replaced and they installed them…read moreincorrectly. I have been waiting on a call back from a manager now for over a day with no call. With the money we pay for the new units you would hope they would take it serious when they make a mistake and call us back but no. They taped up the vent as a solution .

    Bess Plumbing Heating & Air Conditioning - hvac - Updated September 2026

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