First off everyone was extremely helpful, James was an excellent rep. I needed new equipment which…read morethey immediately gave me for free. But most importantly, when my plan was updated to lower my bill there was a slight hiccup. Rocky the Manager came in to take over the situation, and she went ABOVE AND BEYOND to help me more than I couldve hoped for. She did everything within her power to help fix the issue ASAP and lower my bill as much as she could because we were loyal spectrum customers. I was truly impressed with how much she wanted to help me and all she did for me. Cant thank Rocky enough, she is excellent. I was extremely grateful and satisfied with my experience at her store. Also saw her remedy multiple situations effectively while I was in the store. Truly a great manager and everyone at that store was VERY helpful! Thank you guys!!

Worst internet company ever! Trying to watch a live sport…read moreevent Interrupted several times for internet failures STAY AWAY FROM THIS INTERNET PROVIDER

These guys did FIRST CLASS work, let me tell you. I'm picky. I mean let's be honest, it's my home…read moreand I want it done right (like anyone) and I wanted it to look factory like it came with the home. I hired Shannon and Elden to install 5 speakercraft speakers in the ceiling. These are specialty speakers only available through certified dealers. There are a lot of knockoffs, these speakers come with a lifetime warranty as long as they're bought through their dealer network. Shannon being a dealer got me the exact speakers I was looking for, and offered instalation. I'm not familiar with installing speakers in the ceiling. I was about to hire a guy who said he tears up the drywall and patches it but doesn't paint it. No matter what, if you tear up the drywall, patch it and paint it. It's never going to look original. I spoke to Shannon, got me a fair price for the speakers and labor. As you can see from the pictures, he installed the speakers (without tearing up my drywall) and it looks factory original. 5 stars all the way. Calling him back for my patio speakers next.

Shannon with Pure HD Audio installed outdoors speakers to put in our backyard patio and it…read morecompletely transformed our entertaining experience. Shannon made his recommendations and was completely in line with our vision of bringing the inside, outside. Shannon was able to install our equipment in a timely manner, was extremely professional and precise. This was our second time using Pure HD and will definitely use their services again! We highly recommend Pure HD. A job well done.

Donald is a Great technician. We been working with his company for the past few years. He does…read moreexceptional work. Very clean and detailed. I trust this guy with a lot of my big clients. The TV installs that he performs come out perfect every time! I am honored to keep giving him work. Thank you Donald for services. Keep up the solid good work.

Don and Wesley are true professionals! I had them mount 5 tv's varying in size , location and…read morequality and they were very efficient, polite and trustworthy gentlemen. Some of the installation areas were not perfect but they had a solution for each issue they ran into and provided some great ideas on better setups! They also did home audio and speakers in the ceilings and did such a great job and could not be happier! I plan to have them over to do some more work as they are now my go-to tv and audio specialists!

We had a great experience working with VG Tech! They were extremely communicative , worked quickly…read moreand efficiently, and gave us instructions on how to keep our gate functioning well. We automated an existing gate with a solar panel. Not sure how cost lines up with other companies since we didn't shop around, but we thought we were reasonably charged for all the work they did. Look forward to continuing to work with VG Tech for future gate maintenance

I had a great experience with VG-Tech. I worked with Dmitry and honestly couldn't be happier…read more Right from the start, he was super thorough with the estimate and took his time explaining everything to me. He was always on time, professional, and just had really good vibes. I had a ton of questions, but he was patient and made sure I was 100% happy with everything before he finished the project. The price was very reasonable too. Definitely a solid guy to work with and I'd hire him again in a heartbeat!

I highly recommend Excellent Blinds and Shutters! Brian came and measured our windows for shutters…read moreand roller shades. He was professional, honest, and very knowledgeable. I appreciate the time he spent explaining the products and our options. His measurements were accurate and everything turned out great! The installation team also did an amazing job. Customer service sent texts to give updates about delivery and installation which I appreciated. Overall, I had a wonderful experience. Great value for the money!

Service, professionalism, friendliness and quality of product and install...amazing! Value well…read moreworth it.

Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

Our experience with Vivint, Inc. has devolved into an absolute nightmare, leaving us feeling…read morecompletely held hostage by a company that prioritizes billing over customer service or contractual obligations. We strongly advise anyone considering Vivint to look elsewhere - for your own peace of mind, and your wallet. The issues began on May 19, 2025, when a technician visited our home to simply change the batteries in an upstairs motion detector. As a 50+ year old who experiences dizziness on ladders, I had proactively called Vivint to confirm that this service, including the technician's fees, would be covered by the Maintenance/Protection Plan we have been diligently paying for since March 2021, and again since July 7, 2023. We were assured it would be. Imagine our shock when our next bill arrived a month later, showing that the Protection Plan did not cover the visit. To add insult to injury, the bill included an alleged "upgrade" to our Vivint Security system, for which we were charged over $300.00. This was a complete fabrication; no such upgrade was installed, nor was it ever discussed or authorized. On May 30th, we called again, attempting to resolve this exorbitant and fraudulent charge. During this call, we also informed Vivint that, effective July 1st, we would no longer be residing at the property. We fully expected a straightforward cancellation process. What followed was a relentless and futile battle for resolution. We called the Vivint Loyalty department twice on June 16th, and then the Vivint Cancellation Department on June 20th. Each call was met with unhelpful responses, runarounds, and a complete lack of accountability. To this present date, we are still allegedly being covered by Vivint, even though none of us are living in the household, and the system is no longer functioning. We are being billed for a service we cannot use, at a property we no longer occupy, all while being ignored by every department we attempt to contact. Vivint, Inc. has demonstrated a shocking disregard for their customers, their own service agreements, and basic ethical business practices. We have been trapped in an infuriating cycle since before May 2025, and now more than ever, we feel completely abandoned and unable to receive any assistance. In good conscience, we are not, nor will we ever, recommend Vivint, Inc. to anyone - not to our family, acquaintances, friends, neighbors, or even complete strangers. Save yourself the immense frustration and financial burden; choose a security company that actually values its customers and provides the service it promises.

I scheduled an appointment for some alarm repairs. A few days later I received a call letting know…read morethey could move my appointment to an earlier day. So far, so good. TJ called on the appointed day, arrived 15 minutes later and got right to work. TJ was much friendlier than I expected. He knew that I wanted to understand both what was wrong with my alarm as well and what, exactly, was needed to fix it. Even with a few plot twists on my 35+ year old alarm, TJ didn't waver for a minute! Great service and friendly, relatable technicians. Keep up the great work! Why would I ever need to call anyone else?

Thank you, great job well done! Brad is a very good tech and fast to solve any issues.read more

We purchased a home with an existing security system that the prior owners left no information on…read morehow to use or gain access to, we thought we had some wall decorations at that point until we called On Time and spoke to William. He came out quickly and got us all set up using the existing equipment, no upsells or pushy attempts to get us to replace everything! He even moved one of the cameras to a more optimal angle and improved the wireless connection for some of the home. Very good communication, friendly, informative, and cleans up immaculately in areas he works (no drywall or scraps left on floor). Will be using them at our other properties and for all future needs on the home technology front!

We could not have been very happy with On Time Solutions. The customer service was top-notch from…read morestart to finish. I feel fortunate to have acquainted with William. The communication was seamless and got me scheduled for AI Camera installation within a week. The workmanship is excellent and he was approachable. He spent the time to educate me with the app and recorder management. A true professional. Highly recommended and will reach out to him again for upgrades in the future.