Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to speak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them! read more

Our experience with Vivint, Inc. has devolved into an absolute nightmare, leaving us feeling completely held hostage by a company that prioritizes billing over customer service or contractual obligations. We strongly advise anyone considering Vivint to look elsewhere - for your own peace of mind, and your wallet. The issues began on May 19, 2025, when a technician visited our home to simply change the batteries in an upstairs motion detector. As a 50+ year old who experiences dizziness on ladders, I had proactively called Vivint to confirm that this service, including the technician's fees, would be covered by the Maintenance/Protection Plan we have been diligently paying for since March 2021, and again since July 7, 2023. We were assured it would be. Imagine our shock when our next bill arrived a month later, showing that the Protection Plan did not cover the visit. To add insult to injury, the bill included an alleged "upgrade" to our Vivint Security system, for which we were charged over $300.00. This was a complete fabrication; no such upgrade was installed, nor was it ever discussed or authorized. On May 30th, we called again, attempting to resolve this exorbitant and fraudulent charge. During this call, we also informed Vivint that, effective July 1st, we would no longer be residing at the property. We fully expected a straightforward cancellation process. What followed was a relentless and futile battle for resolution. We called the Vivint Loyalty department twice on June 16th, and then the Vivint Cancellation Department on June 20th. Each call was met with unhelpful responses, runarounds, and a complete lack of accountability. To this present date, we are still allegedly being covered by Vivint, even though none of us are living in the household, and the system is no longer functioning. We are being billed for a service we cannot use, at a property we no longer occupy, all while being ignored by every department we attempt to contact. Vivint, Inc. has demonstrated a shocking disregard for their customers, their own service agreements, and basic ethical business practices. We have been trapped in an infuriating cycle since before May 2025, and now more than ever, we feel completely abandoned and unable to receive any assistance. In good conscience, we are not, nor will we ever, recommend Vivint, Inc. to anyone - not to our family, acquaintances, friends, neighbors, or even complete strangers. Save yourself the immense frustration and financial burden; choose a security company that actually values its customers and provides the service it promises. read more

This company is the worst. Their customer service sucks. Our contract ended finally but they kept billing us. We have been fighting with them for months. We had to get our bank to issue a new debit card so they would stop taking out payments. Slam the door in their face if they come to your house. They owe us money and I doubt if we ever get it. read more

Equipment is way overpriced and shoddy at best! It is always going out and they refuse to send someone out, even though i am paying for them too! Customer service is horrible!! You don't get anywhere talking with them, they are extremely rude and helpful isn't in their vocabulary! And dont chat instead of calling... you get people with names you cant pronounce and they dont know their grammer. Do not get their service! read more

VIVINT home security is a joke of a security system. Very unreliable, the prices for cameras are outrageous, always telling you , that you need to upgrade to receive faster service. I have been with this security system for 4+years & im lucky that I live in a secure neighborhood because the cameras that I have lack times of the recording or don't even record. No one is helpful from this company. I URGE YOU TO NEVER GET VIVINT HOME SECURITY , they charge you outrageous prices,,, when you can go to another home security system that is more reliable. Because VIVINT AINT IT. read more

Nope nope and nope. Lousy service, long customer service wait time. Not proactive. Sensors are faulty. We've had so many false alarms, all around 9p-1a, that we've just stopped looking to see if alarms were actually legit. The app updated recently but why when service was just as slow and inconsistent. Pls invest the money in where it matters most (products and customer service) and not just on cosmetics. read more

Don't waste your time!!!! Shawty installation! Been trying to cancel my service and they have the nerve to tell me that I have to pay for the equipment which I paid for in advance . I've been fighting this since July. It's now November and they want me to pay all of the late payments telling me that those payments are due for the cost of my equipment. They refuse to cancel my service. Don't waste your time with these people they're a joke. read more

Not a single person one of phone offers me any kind of quality customer service. Very disappointing customer support and no respect whatsoever. read more

HORRIBLE, HORRIBLE, HORRIBLE!!!!!!! The sensors kept going off on the doors a week into getting them installed the smoke detector kept going off so we needed someone to come out and replace it! To top it all off we referred a friend, they got their security system installed back on May 3rd we were told we would receive a $300 credit, we are in August and they only credited us $50!!!!!! How can you tell someone to refer a friend and we will credit you $300 and not follow through with it!!!?? I will NEVER refer anyone to them, horrible service, and referring a friend is a SCAM!!!! read more

I worked for Vivint for years and they are a horrible company filled with scumbags. They'll get you to sign a contract for 5 years and they'll charge you 50x more than the system is worth. Vivint has been sued by the DOJ and lost. https://www.justice.gov/.../vivint-smart-home-pay-20... They were also sued by ADT twice. They lost the first time, and they are about to lose again. https://www.reuters.com/.../vivint-hit-with-1897-mln.../ They have impersonated cops to make sales. https://www.fox13now.com/.../fox-13-investigates-video... And a whole slew of other things. Spread the word, and if you don't have them already, avoid them like the plague. read more

Worst app, half the time you cannot see your cameras. Window sensors go off for no reason. Pay over $50 a month, for what? Had them for over 7 years now. Been this way since day 1. Looking for another company. read more

Worst security service I have ever had constantly off line not loading videos and premium price tag on equipment would never recommend this company to any one if you read this look for another company this is by far the worst company I have ever used read more

Horrible business practice. No accountability for an error in account set up. Took money from account without authorization. Repeatedly refused to cancel a duplicate account unless more money was received for an account that should have been cancelled upon new account set up. Cameras always offline. Installation never fully completed. read more

They straight up lie about pricing. Save your money and go elsewhere. Even after customer service reached out to me they said they wouldn't do anything to make it right. Nothing. Not even a dollar of credit towards their $1000 lie. read more

They lie I had a contract, then two weeks later they took 650 dollars from my account with out consulting me they send my money back after I call them two weeks later again they took another 650 dollars I didn't pay two of my bills and ended up paying late fees cause they took my money, I had a contract that I was going to pay a month for the devices they never say they were gonna take 650 from my account they don't keep there word, don't trust them. They lie. I regret moving from ADT never had issues with them. read more

Vivint home security Is the worst security system offered on today's market the cameras do not work correctly I can stand in front of the cameras and they will not record me straying to get recording sucks on the playback it's a hit and miss it doesn't pick up people walking by Their solution to fix this is an upgraded Video software that is not 100% accurate and doesn't fix the solution they are just suggesting it Tech support is very challenging They seem to make more of a disaster than helping with the solution To have someone come out and look at your product that you purchased will cost $99 every visit Or they offer a monthly price of $10 every month Basically they don't support their equipment vivint has lawsuits in reference to what I'm talking about look it up You have a better options for less money With equipment that functions completely as should with trainered tech support Adrian Robert In my personal opinion I would not buy or go with read more

Vivint is the worst!! My father signed a contract years ago and now even after he died , they will not stop the service. What the hell is wrong with this company. They lied and said I agreed to take it over and when I ask for proof and to speak to their legal department, they tell me I need a lawyer for that. HORRIBLE HORRIBLE COMPANY!!!!! read more

Wow, where do I begin!! Well, the alarm system and cameras are WAY overpriced. So started with the salesman telling us everything is covered for the life of the service for free. So if any of the camera or sensor or door lock stop working they will send someone out. No charge And they all covered. That's my Warrenty. As long as I have their service. Well come to find out when the installation guy shows up. That's not true. He explains it's like apple care, u pay a fee for that service. Or u pay for them to come out. And the cameras u just bought do not have a warranty unless u buy that care. Well we were lied to. That's the first ding. Second one was. Salesman said it's a soft credit check. Ok he should explain if u sign up it will turn into hard credit check. Ok that's lie number 2.. So then less then 12 hours of the new system the back camera starts acting up. Saying someone is lurking in our backyard. So we call and they say they have to reboot the camera. Are u serious it's brand new less then 12 hours. So we tell the guy are u going stay on the phone to see if that worked. HE SAYS NO. but puts us on hold. We get disconnected. I'm starting to call back. And he calls me back. My husband is upset by this time and I tell him I want to cancel. He then try to tell me things and I tell him no I want to cancel. Bad service. And then he hangs up on me. Ok we know he knows how to call me back. NOPE NO CALL BACK. So I call and ask for a supervisor!!! We want to cancel. Of course it's Sunday evening now and that department is close. We need call tomorrow morning. Ok one more very important thing. We are not new to cameras or an alarm system. So there is no contract but they do have a trick up their sleeve. So u do get stuck for 5 years because u need to pay off the equipment that's very expensive. Now say u want to pay it off sooner. They get u again. They raise that price on you for paying it off sooner. So read very carefully what u sign. And the salesman is very tricky. I tried ready it. But he scrolls up and says just sign here. Hey I like read what I'm signing. It's basic stuff. He tells me. And let's me see only key things. Also he wanted me to use my iPhone. But I used my iPad so I can see it better. I don't feel, he liked that!! So please beware. I really hope this helps anyone out there. I'm feel very lucky so far that we are canceling in our first 3 days. But I called to cancel it on day one. Oh then I had to put it in writing. I believe they are hoping I change my mind. Nope. Even giving 3 months free service. Nope. It will give me 5 years piece of mind. I'll stay with my Arlo and monitor my self. And I feel my Arlo cameras are better picture. Arlo camera is the first picture. read more

Vivint - Arlo - Security Systems Near Me

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don't get vivent smart home protection!!! i pay over $2000. for my equipment and the equipment is soooo cheap! the sensors are stuck on to the doors with adhesive tape, one fell off and broke!!! when i call and ask them to have a technician to come out and replace it they say i have to pay $99......... that's not right!!! why shoud i have to pay... i'm paying for the service and equipment, it should be them rectifying the problem not me ..... read more

Parker Weaver came knocking at the door to try to convince me to sign up for Vivint he told me there was a 30 day free promotion with a free installation. And if I changed my mind I could cancel. So I figured what do I have to lose. I had them install it, I tried it and changed my mind it was to expensive for me. I called within my 30 days and they told me I only had 3 days to cancel. And I had to get a hold of Parker Weaver to have him verify the promotion. I emailed and text him multiple times with no reply. Bad business practice do not recommend doing business with Vivint. Liars don't believe what they tell you read more

This is by far the worst security company out there. The whole company is a fuckin joke. The sales person makes the great pitch about "LTE" and the good use of cameras & this shit goes out everyday and has to be rebooted. The damn camera system itself looks like an old outdated android resolution (go figure). Oh, let's talk about the ASSHOLE of a technician that came out. WORST SOB in the world. Now BEFORE we decided to go with Vivint we asked the sales rep if the tech was able to hide the wires and give us a clean look. She promised "yes, I'll send out our best tech." Well she meant worst I assume. Th SOB parked in our grass and catty-cornered so he blocked anybody from going or coming. Then The ASSHOLE banged on our door like he had a warrant for somebody. The ASSHOLE put additional holes IN and OUTSIDE of our newly built home. He messed up the doorbell by being reckless (I watched him) and then had to put an additional hole in our front bedroom in the middle of the wall. The shit looks terrible. And he had the nerves to say the builders did it (**rolls eyes**). The ASSHOLE not only drilled a ton of extra holes in our walls, nor did he hide the wires, but he damaged the walls. Left the old plug hanging out the socket; left the old system door/window sensors on, and had the nerve to use my kids toy box as a damn ladder. Oh.. and the old system he threw the cameras on the ground and some of the parts (old door bell) away. Well THANKS to the ASSHOLE Of a tech we had to pay $3K for previous system because we couldn't turn in damaged product that had to be thrown away!!!!!!!! DONT GO WITH THIS COMPANY. ITS A FUCKIN JOKE. YOURE NOT GETTING A GOOD DEAL. THE SHIT CHEAP AND TRASH. The EMPLOYEES are as manipulative as the system itself. And if you do go with them better hope you don't get the ASSHOLE from hell tech. The SOB is going to damage your home and not give a fuck (as noted). read more

I will start this by saying what I like. I like the 24 hour recording rather than only recording when it's triggered. I also like on the panel that you can view your doorbell camera, this is nice since I don't have a peephole. Unfortunately their tactics are shady. I had a rep come to my house offering a buyout from brinks. I was not unhappy with brinks, but the items above were convincing to me. I did not sign up right away, but when my in-laws were looking for a system I had gave them the number of the rep. They signed up and the rep told them to have me call and he would give me a referral credit if we signed up. The rep gave us the updated quote which ended up being $20 more and without a second camera, they told me the promo was over. Stupidly I still decided to sign on. They told me if I had the tech come that night they would waive the 1st 2 months, so I agreed. We started the buyout process, which was a total pain. We had to get a buyout letter from Brinks's, when we got the letter 2 weeks later, I sent it to the rep. Vivint sent a debit card that was supposed to cover the cost of the buyout so we could pay it, the debit card was about $400 short. It took 2 months and many phone calls to get the amount increased and it still didn't cover the amount I submitted. I ended up getting charged for 2 extra months of brinks and Vivint charged me the whole time as well. I asked for a refund on the 2 months of Vivint service and they told me I should have canceled even though I didn't have the spare money to pay for the buyout. I also asked why I didn't have the initial 2 months waived as agreed. They told me they just waive the equipment not the service. To which I said if they aren't paying the finance company, then they were misleading since I will still need to pay it on the backside anyway. It has been crickets since. When I am done paying this off I don't know if I will keep the service, I feel like I was scammed. read more

This is by far the worst company I've ever dealt with! Their equipment is junk, not sub par but junk. The fire department has been to my house 4 times for fault smoke detectors randomly going off while we were not home. 4 technicians have all said they can't see anything wrong. To top it off someone rang Vivint's doorbell while we were hosting a party and it just stayed on making some monotone noise. Luckily we were able to just mute it. When you sign a contract with a company they expect to be paid monthly. In return the consumer expects that company to perform! This is non performance of a contract! I will be filling with the better business bureau for non performance on faulty equipment. Stay far away from this company if you're interested in home security there are so many other options available!! read more

I wish I could give negative 5 stars for this company. Not only has my equipment never worked, even after having multiple technicians come out. But they WILL NOT allow you to cancel your services. We moved in OCTOBER 2022, so we are not even in the same state as the equipment that we paid an embarrassing amount of money for! We have been calling and talking to multiple representatives, who hang up on us just before they can complete the cancelation each time. They send back generic response emails and will not address our issues and just keep charging me $60 a month. Just get a ring. Don't be fooled by their super nice door to door salesmen, those guys have no idea what's actually going on with the company. read more

Can't use their product without the alarm going off for various reasons, none which are vivint 's fault- according to telephone tech.

First and foremost, their marketing must be great because they do not deliver the product that you read about. Also, When you call to complain about the product, they will send their technicians to For what? It seems like now to get you. Well, past your thirty day return policy. And once that policy is up they tell you to practically pound sand. All in all their equipment is sub par at best. And they do not stand behind it. read more

Zero stars! Horrible customer service! The staff never follows privacy protocols! I don't know why they have you create a verbal password if anyone who calls in can access your information! You're better off with Wyze cameras or ring! DO NOT CONTRACT THIS COMPANY! read more

After 4 years of dealing with nothing but problems and failures of equipment, a tech that mounted the camera where I wanted it(22 feet high) and Vivint telling me they can't fix the camera as company states that their techs can go higher than 11 feet, I am now left paying for a camera that didn't work. A system that has daily issues with sensors, equipment and constant needs for new batteries. Vivint promised a monthly refund for the camera. Never followed through with it. Added a 9.99 dollar month charge to make sure I can get a tech out and now just flat out refuse to fix a camera THEY mounted. Run away from Vivint as fast as you can. They suck, customer service sucks, their equipment sucks. Will charge you for anything and everything, read more

The installation of the Vivint system yesterday was appalling. Our home was damaged on the inside and out. The technician left trash, wires, magnets throughout our house inside and out. We have 2 young toddlers in the home. The wires and magnet left behind are not only unprofessional but extremely dangerous for young children. He left screws all over the garage floor and driveway. The technician had the audacity to put his tools on the hood of my brand new SUV. He made additional unnecessary holes in the outside and inside of our house while installing the camera and display. Our doorbell no longer rings on the inside. The technician broke our google doorbell while uninstalling it. The backyard cameras are working intermittently. The wires are exposed and poorly run. I could go on but I will stop by summarizing - Vivint charges an outrageous price and unfortunately does not provide a level of service to back it up. The technician was unprofessional, had no regard for our home and the system doesn't even work. Could not be more dissatisfied and cancelled on the 2nd day. read more

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One star is being generous. Constantly crashes, freezes, long connecting times when I receive an alert. I have the Vivint cameras doorbell and thermostat. In the app it will freeze if I switch between the thermostat and the cameras. Poor quality on the video feed once it finally connects. It's not my internet as I have ran speed tests and my mesh covers my entire property (3) acres. This app is mostly unusable, and I cannot cancel without paying huge fees. I am being held hostage by this company. Don't get Vivint. Poor customer service. The initial install was painful and the tech didn't even seem familiar with the product and didn't want to get in the attic to run the cameras. Horrible overall. read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more

I was on a monthly plan but had to stop due to financial hardship. They kept autodialing me every day. My request to cease and desist was ignored. The equipment is terribly unreliable, and they'll make your life miserable with their unethical business practices. read more

They say you can try the system out for 3 days: day 1 - installation problems day 2 - arguing with the "Loyalty Department" day 3 - email and registered mail to cancel contract day 4 - too late, you're stuck The sales manager brought a trainee to my house to explain all the features of the Vivint alarm system. The manager said "We have the best-selling alarm system in the USA. Our cameras have the highest definition on the market, and it can recognize a person rather than other movement. That way it doesn't give you a notification every time the wind blows." The "1 hour install" took 8 hours. The cameras motion detection and "deter whistle" sound did not work, and the "highest definition cameras on the market" gave me a frozen pixelated image. The installer could not figure out the problem and told us to call customer service. Customer service transfered me to Advanced IT and 2 hours later he still couldn't resolve the issues. read more

Should be zero stars. Cameras have had issues since installation. Took several visits to fix one of the four cameras one of the cameras over the others that had and have issues of their own. Connection issues to see motion detections, I feel like I would have already been robbed by the time the camera image pops up in the app. The app as well sometimes will say no "something?" Panel but closing and opening the app eventually starts working. They would come out and try to fix their equipment at no charge since we pay for their monthly service fee but the last visit we had for a techncian to come out that was really nice and helpful fixed our issue and gave us his direct information to contact him directly. Vivant took it upon themselves to charge us from our auto pay a service fee that we have never been charged for the past few years to come out and fix their equipment that has always had issues. After calling customer service twice and been told since the techncian or anyone has ever said we would be charged they would credit us back our money they decided to take for themselves. A few months later we still hadn't received our money back and after a third call they said they will not refund us due to it being a legitimate service call! I have never experienced a company charging an account on their own and never explaining that there would be a charge for the visit and never having anything signed in acknowledgment that there is a charge etc. Seems that this should be illegal. If your thinking of getting Vivant, please listen to all the reviews and run in the opposite direction. The cameras are choppy at best and when people move in from t of them the pictures are very glitchy. Our ring cameras come through clear, do not glitch, and app works extremely smooth without any unnecessary fees. So irritated and upset with Vivant. Feel bad for actually referring them to people we know that have also signed with them. Oh and to top it off, our garage had opened and would not respond to close from the app without anyone home. Had to cancel plans and return home to close our garage door. Technical support said they could not assist us over the phone due to the garage door portion of the equipment is from a third party!!! WTDUCK! We still purchased from you not the third party!!! Sorry this review is kinda all over the place but sooo upset and frustrated with Vivant. I will tell everyone I can and everyone I know to steer clear of this company! read more

After horrific service with ADT, someone told me about Vivint. First time in my life I didn't look at the reviews..BAD MISTAKE. Person came out and started explaining the tools needed for our specific home security system. Agreed and the person put a contract together of the price of the tools, which came to over $3,700+, had us sign via a cell phone and the next thing we know he starts going out to his truck, getting all the boxes of the tools and starts installing. It surprised us, but figured oh well, that must be how the service is done. 9 HOURS LATER he says he is completed, and the wall mount main control panel cannot be wired where the ADT panel was so it will be in the kitchen and he will ship us a stand. What??? And just noticed he had been eating all of our Halloween candy till the bowl was empty with wrappers!?? The next day we call to advise we were not happy with where the Main Control was installed. They sent out another guy and another few hours and we had a system with the main panel was before. The next day we get a copy of the contract and the Fortiva financing documents. They mistakenly put my name first and my husband's as co-signer. Didn't think much about it until later that day when I looked at my Experian.com account. WHAT???? My score had tanked from good to poor, showing I had increased my expenses to income to 58%!!! I called immediately and - to make a 2 week story short to now, EVERY PERSON, AS I ESCALATED THE SITUATION SAID THE ONLY WAY THEY WOULD BE ABLE TO CORRECT THEIR MISTAKE WAS FOR US TO FIRST PAY OFF THE $3,700+ Fortiva account!!!!! I'm tired, will return to my review tomorrow..... read more

Worst company I have ever been stuck in a contract with, I don't even know where to start with the horrible customer service. Couldn't even get anyone who speaks clear English on the phone and when I asked for a manager when I was trying to cancel my service after I moved they told me a manager can't help me. WHATTT, since when can't a manager help me or at least get on the phone and tell me themselves. They would say ok a manager will call you back when they get back in, then never get a call back Smh. Also when I moved and into a new apartment which was literally right around the corner, they wanted to charge me more than a whole year of service to just move my doorbell camera around the corner. Then they make you write a letter as to why you want to cancel (even AFTER my contract was over) and then take two months to cancel your contract and charge you for those extra months. NEVERRRRR AGAINNN. Please don't waste your time or money like I did read more

All I can say right now is I'm satisfied. Let's give it a few months lol. Highly recommended!

Terrible company! They constantly overfilled me and than said that I had no credit on file and had not paid my bill. Threaten to turn off service even though I supplied proof of payment from bank. They literally took the monthly payment and called me to said I needed to pay again because they didn't receive it. On top of all this , they called me EVERYDAY AND NIGHT and I explained to them that I recently lost my son in a car accident and ti figure out the mistake on their part and to not bother me . THEY DIDN'T CARE!!! The WORST company ever!! I wouldn't recommend to a dead man!!!!!!! TRASH!!!! read more

This camera system is by far the worst.I wish I knew back then what I know now. I would have never bought it. it is forever offline. I don't have any sense of security with the constantly offline cameras. If you're thinking of buying this product DONT! read more

Horrible customer service. We got a quote for Installing cameras and an alarm system. And we have email confirmation. We received our first bill and there are other charges added in that wasn't discussed in the initial quote. And 1 of the cameras we had installed do t even work. Every time we try and call to talk to a manager about it they are always busy. They are stealing money from us and if you have Vivint I would suggest you check your statement because they could be doing it to you too. Hopefully enough people have the same problem and can file for a class action lawsuit on them. After reading all the horrible reviews I might as well contact the better business bureau. read more