Our Jeep had incredibly difficult to diagnose electrical issues. Chris dug in and worked hard to find the cause. However, it eluded even him. Rather than wash his hands of us as a customer, he contracted with a Jeep dealer he trusts in Denver and worked directly with them to get the problem diagnosed and repaired. He didn't even charge us for the countless hours he spent working on the issue because he didn't find the root cause. I can't imagine another shop being so invested in fixing a problem and also not trying to gouge the customer or even try to recoup their own costs. They have a loyal customer because of how well they treated us. read more

Not impressed. I went for an oil change and CV boot replacement but they told me I couldn't do the oil change because the oil pan was leaking, they told me there were other leaks in the power steering and radiator as well. Gave me a 3000 estimate and tried to pressure me to set an appointment for it all. I took it to another guy who determined the actual problem was an oil solenoid valve had leaked oil all over everything, sending oil all down through the whole engine. That was the fluid and the fix on that was less than 300. Of course I went with the other shop. read more

I have had the best experience working with this auto shop! Everyone was so kind and great to work with. They helped me prioritize what needed to be done first and what could wait. 10/10 would recommend!! read more

I've been going to Best Auto for the past 5 years but not anymore. Over the last year or so I've had to return multiple times to get work redone for several different issues and this latest episode leaves me feeling that they are stringing me along on a problem they created with my air-conditioning system. Since they replaced the A/C compressor at a high cost over 8 months ago, I've returned the car to them 3 times and they kept saying the system tested good after they recharged it. This latest go-round they had the car for a week and a half and said they would have it fixed and ready at the end of the day when I came to pick it up and it wasn't done. Then they said they had to order a part and to take it home and they would let me know when it came in - that was over a week ago. They do not stand behind their work in my opinion. read more

Worst place ever.. Bad service Bad mechanics Bad everything Had the worst experience with all the ppl here.. plz don't go to these ppl.. 1st-took my car in for the passing emissions and and a front axel problem.. it's still not passing emissions and I swear I think they just changed the front axle to the back because the car started making these wierd noise after I got it back.. 2nd- they call me to go pik up the car and if I didn't pik it up they were gonna start charging 100$ a day for a fee.. so when I go pick up the car.. they were still working on it.. that's some bs...where is my 100 a day for taking 8 months when u said 3 weeks 3rd- they said they would communicate with me on everything.. they would never call me.. I would call them atleast 30 times a day and they would never get back at me.. and they gave me a price for 2000$ and it end up being 3000$ they don't buy new parts for the vehicle they go to junk yards.. and they charge u for new parts.. tbh never again. Will I go here.. oh and they have a lawsuit coming there way... read more

Several referrals I've sent here came back to me with quite negative feedback. All of them were either overcharged, charged for things they didn't need or got quotes that, when they took the car to other places for quotes, found were for more work than needed. This happened multiple time over the last couple of years so I no longer recommend them. It also appears they've been sold to new owners at least twice since I took my car there. read more

Just an OK repair shop. Yeh, they get it done, but their prices are on the high side.

I CANNOT recommend Best Auto enough. They always take care of my car and double and triple check prices and technician recommendations to ensure the most accurate price. read more

I called and received a quote from Best Auto after hearing the $1,038 price tag from the dealer; Best Auto came in at $570. Based on all of the Google reviews, I thought I would give them a try. They fixed my truck for the price quoted and changed the differential fluid. As I was driving away, I heard a whirring sound that wasn't there before. They took the vehicle back in and did some investigation; turns out that there was an issue that was being masked and the addition of new (good) fluid caused the issue to resurface. Even though it wasn't their fault, Best Auto took it upon themselves to call the dealer and work with them to get the issue fixed under warranty. They took the truck over to the dealer, explained the issue, the dealer fixed it and Best Auto picked it up. They went WAY above and beyond what would be expected of them in any reasonable scenario. Ange was terrific in the whole process. I will bring my cars there from here on out and will strongly recommend them whenever someone is looking for a good, honest auto mechanic. read more

I love this place. Super friendly folks, always had a great repair from here. They have serviced both my 2004 Honda Civic here (until I finally upgraded) and my 2014 Toyota Sienna (which I continue to take here). read more

Bought a used Forester and it needed a little work. Brakes, left headlight was misaligned, rear windshield wiper, and there was a leak in the power steering. I brought it in and decided to have the brakes and power steering repaired delaying the headlight and wiper. I was told the power steering had the wrong hose on it; a flexible one vs a metal one, and they had to order a part from the Subaru dealer; $100 or so and had to wait a day or two. When I picked the car up, both were identified as complete and I took the car home. But there was still a small leak but on the left side of the car vs the right side. Instead of taking it back, I took it to a different shop in Longmont (I wanted to check all the local shops out and thought it was a new leak) and asked them to investigate but without telling them the back story, just that there was a leak. The mechanic told me that my power steering was leaking, it had the wrong hose type, flexible when it should have been metal, and that it would cost about $100 to get it from the Subaru dealer in town. Gee, that sounded familiar. I explained what had happened at Best and the mechanic had me come with him under the car and showed me the wrong hose and that it hadn't been touched (still cruddy and not clean as if it hadn't been changed). They replaced it for me and gave me the part, which unfortunately I didn't do here, my fault for not asking, and it's been fine ever since. I gave two stars in part because the brakes were in fact replaced but clearly they failed to replace the faulty power steering hose and charged me for the hose and work (I do have pictures of the area pre-repair, from the second shop). I'd planned on bringing it back to ask about it but life does tend to keep things busy and I've since moved away from Longmont (still in the area though) so the part was discarded as part of the move. When asked (only a couple of times to be honest), I recommend the other shop and specifically tell people not to use Best. read more

I cannot say enough good things about my experience at Best Auto in Longmont. The person answering the phone, Carrissa, was friendly, patient as I asked questions, and very helpful in my one-off request. The feeling at their location in Longmont is one of a family owned business where they also treat you like family. They seem to enjoy helping customers, a rare thing to find these days. I must also mention that they went above and beyond in my case. My car died just 1/4 mile from their location and they came and met me and jumped my car and helped me bring it there, then they worked on it immediately, so I didn't have to wait very long. I highly recommend their shop to others. read more

Joe has been doing work on our vehicles for years and I know him personally. This shop only does the work that's required and they are very reasonable. They have always reviewed what work will be done before completing it. If you value honesty and reasonable prices over flash, these guys are great! read more

These are guys you can TRUST! We've taken our car here for things a few times, and each time they've been very honest and more than fair about the work needed to be done and the pricing. When we've told them what others have quoted us they've always been very honest about whether or not they could beat it and if it was a good price. I would totally recommend them to anyone! read more

Best customer service- super knowledgeable, honest and caring. I would highly recommend Best Auto Repair as their staff knows what they're talking about and won't try to take advantage of you. 10 stars if I could. read more

Nah, whether your boy wrote it down or not while looking for the vibration he said he disconnected the driveshaft and some of the vibration went away and suggested the u-joints or bearings were the cause. Yep you are right about time line. My mistake on that. Still doesn't change the fact that they didn't reinstall the appropriate HW on the lower ball joint pinch or the CV axle nut keeper. read more

The folks over at Best Auto Repair are a straight up bunch that really care about providing quality service. I recently had my truck in their to have two front axles put in, and the guys did a great job at a very reasonable cost. They also replaced my clutch master cylinder and did a good job on that as well. On another occasion I took my daughters car over there to have them diagnose a pesky check engine light. I had already had the codes run and put on some parts myself to no avail, but they figured out the problem and fixed it for me for a good price. Very professional and friendly. I really like and trust these folks. read more

First experience ... great! Second experience.... expensive but good. Third experience.....horifying. They do not honor warrantee work after installing faulty equipment. They do work before discussing the charges or the problem with the car owner. The owner becomes verbally combative if questioned as to why he won't warantee his work. Local rental car companies don't recommend them due to the fact that Best "forgets" to notify the rental co, depite their arrangment to do so, when you leave your rental car for the car company to retrieve. You soon after, still unware that any problem existed, get a bill from the rental car company for theadditional number of days the car sits on the shop lot. Fun. Buyer beware. read more

I really liked these guys. They very quickly diagnosed while I was there and did the work quickly. My only complaint is that they didn't drive it enough after to see if there were additional problems and the next day the engine light came on. They very kindly worked with my local shop to resolve the issues. read more

I have lived all over North America and I have driven all over North America and this is the first place I have ever felt complete trust and confidence in what the shop suggests and offers. I depend on my car for all kinds of long distance adventures and as a ten year old ford focus it needs work from time to time, from basic maintenance to over all part replacement and up grade. They always get me right in, do excellent conscientious work and check to make sure all is well. They are also very friendly and kind and patient in explaining and show you what is going on with your car. Many other places look at me, a deaf female and talk down to me or assume I could not possibly fathom what is going on with my simple engine. Not these gentlemen. They will lead you to understand the problem and cause and show you what they can or can't do for it. I appreciate them all so much. If you take your car in, tell Jeremy ( the office manager) Cam sent you:) You will be pleased with the level of great service you receive! read more

Such a relief to have mechanics one can trust. I've been a client almost 3 years and have referred others, who are also happy with their service and quality work. They also don't price gouge like the local dealers and stand behind their work. Phew, finally an honest crew. John was great to work with. read more

I set up a pre-purchase inspection of a car there; however, I did learn that they do work occasionally with this dealership, but they promised that they could be objective. I agreed to proceed. They were really nice, and even picked it up from the car dealership so I didn't have to drive up from Denver just to do this. When I came to pick up the car at the end of the day, they explained to me what they found. One issue they suspected was timing belt and tensioner or other engine issue. I happen to know that engine issues can cost $2k and up. I was buying this car for $6k. They said overall, it's a good car, and I should get it. Well, I took it back to the dealership, and they said they'd have their mechanic take a look at it. Well, it must be a bigger deal than the Best Auto originally suspected because a month later, the dealership is still working on it. This shop was recommending that I buy this car with an unknown engine issue that could have cost me the price of the car to fix, I believe because they get business from this dealership. In the end, they were not objective and would have cost me a lot more money than I could afford to spend. So glad I didn't listen to the mechanic's bad recommendation. read more

Excellent quality, reasonable prices, and very honest. Last June (2011) they replaced the water pump along with the timing belt. They did good work, but the pump died this week after 18 months, about 25K miles. The warranty was for 1 year, but they replaced the parts for me and only charged their cost for labor, which I think is a pretty fair way to work it out. I've taken our other car there for work and they did a good job on that too. I highly recommend. read more

I visited this shop multiple times through the month of June to get my car to stop making noises in my hood and for my cars alignment to be redone. When I got there super friendly people! They drove my car around to figure out what was going on. About 8 hours and $600 later, they fixed the alignment and other things they said "needed to be done". About a week later that unsettling sound in my hood came back. I decided to go back and have them try to fix that sound I originally heard. This time they had one of the mechanics drive in the passenger side so that they can "hear the right noise". To my surprise when I got back they charged me $65 for driving around for ten minutes as a diagnostic fee that they already charged me the first time that the mechanic drove my car by himself. I tried calling them and spoke to the owner and after a long conversation of him trying to tell me the pricing was right and that "$65 for diagnostic fee was a good deal because they originally charge $145". I had to point out to him that I've wasted about 9 hours of my time in this shop for a problems that they told me were fixed. Eventually they refunded me and "comped" another diagnostic fee to look again at the same sound - which they said was the converter and that there is nothing they can do, "but it won't cause any problems". Now it's been a month later and the sound is still there as expected but new sounds have been happening since I've been driving. I'm pretty disappointed in this place since it does have all these awards for service and is AAA approved. It has been a huge money and time drain (which now I need to go to another shop to fix whatever they have done). Friendly staff indeed but I wouldn't recommend them if you are planning on getting your car fixed. read more

Terrible customer service. Angie was very rude on the phone. My daughter's car cost $ 700 for repairs and it is still not repaired correctly. And her blinkers are not working now. I would not recommend this place. Very poor. read more

They were able to solve an electrical problem that had been stumping us for a long time on our older car. Their work was great, and I think priced very well in the end. Our only complaint was that they kept the car for a week, and it really wasn't worked on until the last day it was there, and it was Friday and we weren't sure we were going to get the car back for the weekend. But all worked out well, and I would definitely recommend them. read more

Completely bailed on our online scheduled appointment. For a 60k mile maintenance claimed to need to car overnight? Shady

These guys finally fixed our trucks mystery problems. It was the BCM and since replaced we have had no more problems two months later. They even went the extra mile and worked til 9 pm to have it done by a deadline so we could haul our trailer for a show. If my mom lived here I would have no problem sending her to these guys. read more