I worked with Tyler and Teresa on purchasing new fabric and aluminum covering for my SunSetter awning at my home. I identified Best Awning company through the SunSetter website and had not previously had the opportunity to work with the company. Based on my experience, I would highly recommend Best Awning Company to anyone looking to purchase an awning or repair an existing awning on their home.
When I started the project at my home, I initially worked with Teresa. Teresa did a great job of communicating with me to answer any questions I had as well as setting up a time with me for Tyler to come out to my house so that I could look at fabric samples and he could confirm measurements, etc. Teresa returned all of my messages within one business day, which I appreciated. Also, she kept me up to date during the process of the shipping, receipt, and scheduling of the installation. Overall I found Teresa to be very thorough and professional the entire time I worked with her.
Tyler came to my house and measured the existing awning and provided me with several options for repairing the fabric. What I appreciated most about Tyler's approach was that he presented my options to me in a very straight forward and fact-based manner. Tyler did not, in my opinion, try to oversell me on the most expensive or premium fabric. Instead, I felt that he honestly represented the pluses and minuses of each option, the expected wear life under regular use, and also made a couple of suggestions for extending the usefulness of the awning beyond those estimates. Tyler also let me know about potential additional costs upfront in case the arms of the awning were found to be damaged or needing repair. When he left, I felt that I had received a fair estimate and also that he had covered several contingencies, including the cost, so that I wasn't surprised with extra or additional charges.
The installation of the awning and aluminum cover was relatively painless from my point of view. The team arrived in a branded van, and after I showed them the location of the awning started working. Because the work performed was on the exterior of the house, I did not need to stay through the entire installation. Before leaving, the team called me and let me know about one item related to the motor attached to the awning that they noticed during install. I appreciated the information. Also, I noticed after they had left that they had replaced all of the items on my patio to their original location, and the space looked clean.
Overall I was pleased with my experience, and I would call Best Awning in the future if I had a similar need. read more