I purchased a new computer monitor and out of the box half the display does not work. Best Buy in Dublin refused to take it back or exchange it for me. Sadly I am left to work with tech support to try and fix it, but clearly there was some kind of damage to a portion of the monitor but I did recall the best buy sales guy, slip and drop one corner of the box onto the floor while lifting it. I took it home cause there was no apparent damage at the time, but that slip might be responsible for it not working I felt since I didn't damage it and it never worked, they should've just taken it back. I will never buy from here again read more

Went above and beyond to help my husband. He preordered a black Mac book pro online in the afternoon and we drove all the way to Dublin to pick it up. However we weren't getting any notifications that it was ready for pick up. After killing time at Costco we decided to pop in and pick it up. Just so happened it was not in stock. Several people tried to track it down in their warehouse. But to no avail. Still, the team at this Best Buy went out of their way to make sure they weren't missing it. After 45 minutes he ended up purchasing one in the color he didn't want. They also signed him up for a free my Best Buy membership which saved him $70 dollars. Everyone was super sweet. Jolly good folks.. read more

This place is a JOKE! Don't waste your time.... Employees who don't know a single thing about what they are selling. Booking installs and appointments only for the technician to show up and cancel. No wonder this place looks like it's going out of business. Entire store is EMPTY read more

Here at the Samsung station for something that's pretty simple and straight forward. There's nobody here. 15 minutes pass by and I start to count how many employees pass by and won't even acknowledge me. I'm up to 7 and counting here right now at the station. I wanted to be in and out of here. This is horrible! Edit: finally found a guy working at the cell phones booth. He was so nice and polite, I changed my rating from 1 to 3 stars. I didn't like how there is a Samsung booth with no one working there. I simply wanted to buy Samsung ear buds as a gift. Where would one go for a quick simple transaction for that? Apparently, not the Samsung booth. read more

Best Buy - Nobody here but employees keep walking past, without acknowledging - Electronics Near Me - Dublin, California

I haven't shopped at Best Buy for 10+ years after I tried to return some unopened software I purchased for my Dad at Christmas. They refused to take it back saying it was outside the return window. There are enough other places to purchase electronics and software that I didn't miss them one bit. Now COVID - trying to buy things online and do some Christmas shopping. My son wants a gaming computer and Best Buy was the only place that had one at a decent price and in stock. My other son has been wanting a tv for their room so I made 2 purchases, separate transactions for pick up. The purchase was extremely easy. The pick up for "same day" didn't happen and were delayed a few days. I was a bit worried from reviews that it would take forever at pick up. I literally waited only 5 minutes. Both of my items were on the cart and the employee that brought them out was incredibly friendly. My only concern is the condition of the computer box.. It looks as though it's been opened. I'm hoping someone tried to pick it up from the top and ripped it and it's not someone else's return. Crossing my fingers the computer is new and works just fine. Also hoping I don't have to try to return anything after Christmas to find out if they have improved their policies. Four stars for me only because my box is banged up and ripped. Hopefully this remains a positive review once we try out the products after Christmas. read more

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A spacious place, bought a Sony XP500 speaker from here. There was a discount available, great staff and overall, a great experience. There are also places to try gaming with steering wheels. read more

Best Buy - Inside, around the middle section. - Electronics Near Me - Dublin, California

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They sold DJI combo creator camera open box and full price but they sneak in just the camera back in the box and probably someone in the store stolen the rest of them! I drove hours to get to this store before my trip tomorrow so I can get a better price and now I don't even know how or when to go back! Best Buy in general is just the worst place you can shop! Stay miles away from these thieves! read more

Best Buy - Electronics Near Me - Dublin, California

Best Buy delivered very poor, disorganized and incompetent customer service. So our dryer had major issues and we decided to replace the 10 year old washer and dryer set. We thought Best Buy would be a good place to shop. Well we were very very wrong. We had to wait over a week to have it delivered. The day finally came and the delivery man kept delaying dropping it off. He texted over and over his supposed progress making the delivery time later and later. He finally said he'd be at our place at 7. Three adults waited and listened for the doorbell and waited for the text stating he was here. No call and no doorbell. Although he had texted repeatedly throughout the afternoon telling the husband he was running late, he didn't text us or call us to let us know he was actually here and just left!! The next day when the husband called to complain he was told the guy said he took pics (?) and said he knocked and waited 5 min. The fact that he *didn't call or text* when he *supposedly* knocked and got no response (like the texting he had been doing for hours), was very poor customer service. I'm assuming he wanted to make sure he didn't get a poor rating for a very late delivery, and just left. The husband and I spent hours being transferred from one customer service agent over and over again trying to get this resolved. Instead of Best Buy taking ownership of this issue and making it right, by at least delivering it on Saturday (days later than it should have been) they refused and said instead we could wait almost another week from the original date to have it delivered. With so many choices out there we won't be using them again. Between the incompetence and lack of integrity that they demonstrated it's not worth all the time we spent trying to get this issue fixed. Buyer beware....exhale read more

I may be old-fashioned, but I still like shopping in-person. Sadly, BB is too diversified--when you cram computers, washing machines, TVs cameras and accessories all into one store, something has to give--and that is selection, and the loss of less popular items. For example, my Nikon cameras use CF memory cards, which it appears BB no longer carries--even though they sell the cameras that use them. Still my go to store when I quickly need to replace a mouse, headphones, or phone case, and don't want to wait for shipping from the big A. read more

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Geek Squad - They are an authorized repair center for Apple. I made an appointment for a same day repair for an Apple iPhone. When I arrived the Geek indicated that they do not do repairs onsite and that I would need to pay a $80 fee for them to mail it in, plus the cost of the repair. So I would be better to go to the Apple store in the mall. I made the appointment in Dublin because they noted same day repair not drop off. When I called BestBuy customer service the next day...they indicated that there is no charge to mail in the phone for repair. The parts are sent to the store to do the repair. I do not recommend the Dublin Best Buy. read more

Best Buy - Electronics Near Me - Dublin, California

I had an appointment with Geek Squad for a laptop tune up. I had chatted with a Best Buy online rep weeks prior to help buy the correct RAM device that would fit my laptop. Picked up the order the day of my appointment no problem. The Geek Squad reps are totally different from the Best Buy reps. There were more customers who needed help in Geek Squad than there were on staff. I had to leave my laptop and come back at a later time that evening or even next AM. It was supposed to be a quick hour, two hour service. I decided to stay inside of the store to browse around in case I was able to have it back same day before closing. I really took my time and almost had reviewed every item inside of the store before they notified me that my laptop was ready for pick up. Despite them being short staffed and the inconvenience of it taking way longer than advertised, the people I interacted with were really nice. I remember when I was younger I thought this place was super cool with all their tech gadgets, CDs, DVDs, computers, etc. read more

Same Day Delivery Buyers (during Shelter In Place), BEWARE... Attempting to get a hold of anyone right now is a painful process, but imagine getting a notification that a $600 Dyson was delivered, yet no trace of it in sight... Notification/Text alerted me @ 6:30 PM on a Wednesday (while I was physically outside, assembling a storage shed), with an ADT surveillance system, Arlo Camera + a Ring Pro Doorbell monitoring/alerting), yet no trace of any visitors nor package drop-offs (which would've been via Ninja, had they somehow gotten past my motion sensors). Store was already closed, so had to call in the first thing in the AM. Waited on hold for over an hour, only to be told that the store would call me once they tracked down the disconnect. Next day? NOTHING... Gave them another call this AM (Friday, 5/1), only to be placed on hold for over an hour AGAIN with support (who called the store/spoke to management directly), notifying me that "The package was delivered & we took a pic for proof." OK (in my best Jerry Maguire voice), SHOW ME THE PICTURE... If you can't show me the picture (like Amazon does), describe to me what the front porch/door looks like! They're basically telling me I'm SOL for a $600 same day shipping item (which is via their own courier, not through UPS/USPS or FedEx), yet cannot provide me w/ any evidence as to which house it was physically dropped off to. Just called the store AGAIN to speak with ANYONE regarding how TF I can get my damn vacuum & they "will call me back..." Guess I'll have to file a dispute with the credit card company, though truly wish Best Buy could at least hear me out vs dismissing me off the bat with, "We took a pic, deal with it." Terrible, terrible customer service & obviously don't GAF about repeat business, since there's nowhere else (locally) to go... Guess I'll just continue to feed the Evil Empire/Emperor (Amazon/Bezos), since THEY are extremely accommodating with lost packages/returns, etc... read more

We bought a new washing machine and dryer from Best Buy in Dublin, CA a month ago. when they installed them, they forgot to put the drain hose in the drain hole in the wall outlet. when we ran our first load of laundry, water flooded our floor in the laundry room, into the hall and adjacent bathroom. we called them and they said they couldn't come out for two days even though it was an emergency. we had another firm come out and clean up the mess and check all the washer and dryer connections which cost $380. We had to clean up the mess with TEN large beach towels, wash them and dry them. the house was a mess for about 6 hours. We applied to their Geek Squad's warranty and resolution dept. they said they would email me an application for settlement. We heard nothing from them. I called them today and waited 45 minutes listening to what sounded like a Phillipino auction in the background. after she checked several times with her manager, they said the best they could do was a $125 Best Buy gift cards. I said no, I did not want a gift card because I would never buy anything from Best Buy again. I only wanted the $380 plus another $100 for energy to wash and dry the 12 soaked beach towels and some inconvenience. I hung up on them, totally pissed! DO NOT BUY FROM BEST BUY, TERRIBLE WARRANTY CUSTOMER SERVICE!! Doug Basch Pleasanton, CA read more

Wish there was a negative rating specially for customer service. I am in store since 20 minutes waiting for an assistance for cooking range and microwave. This is second time in a row that I never had anyone attending me to answer my questions. I was again and again told that everyone is busy when I could see them chatting and rude staff who tells me go ahead and post review - we don't care . Success has gone in their head seems. read more

Best Buy - The worst store with regards to customer service. - Electronics Near Me - Dublin, California

If it were possible to give no stars I would. Went to BB in Dublin to 9/1 to purchase a washer/dryer and stands. Washer and dryer fine. Still waiting on the stands which have been pushed back now until 1/29. I'm 6'3 sitting on my cold garage floor to do laundry sucks. Of course Best Buy didn't inform me of this latest push back until the day after Cyber Monday during which I may have been able to find these on sale. I've been buying my appliances from this particular store for 12 years and this is by far the most taken advantage of I've ever felt making a purchase. No apology, no store credit, nothing to make a screwed customer feel valued. Pretty much nothing I can do but cancel them at this point, find them at twice the cost and kick rocks. Thanks a lot Best Buy you lost a presumably life long customer over a crappy $350 purchase. Also, apparently you can't turn auto renew off of your Geek squad plan unless you are willing to sacrifice the remainder of your plan. I'm not entirely sure that is even legal... read more

Recently purchased an LG washer and dryer at Best Buy in Dublin. The price was competitive with Lowe's and other retailers offering the same product. But the service after the purchase was amazing! It all started when our washer broke and we decided to purchase a new set. Upon delivery we realized an electric dryer was provided but we needed the gas version. We should have made this clear during the purchase (and the rep should have asked) so we take some blame. The gas version was not available in the set we had purchased, so we decided to upgrade to the nicer, more expensive models. Best Buy split the increase in cost and allowed us to use the new (but now wrong) washer along with our old but still working dryer for two weeks until the upgraded washer and dryer were available to be delivered. No hassle, great customer service and very fair on splitting the additional cost. read more

My young grandson and I received great service from Trevor, the tech who helped us troubleshoot issues with a laptop. He was most helpful, and we appreciated it! Thank you, Trevor! (Best Buy in Dublin, California) read more

I paid almost 3000$ on a price of camera equipment they promised to ship it to my house after having me enter my address and then I'm told they didn't give the shipping company "Ontack" my address leaving me down 3000$ refusing to refund me and still no sign of my product I talked with a manager for almost an hour and they sent me on my way after trying to get me to make a second 3000$ purchase if you can find any way to avoid shopping her wether through Amazon or crutchfield I advise that you do so. All in all a terrible experience read more

I wish I could give Best Buy negative 100 stars. TV has been broken for 3 weeks they keep trouble shooting what could be wrong and still not fixed after 2 ordered parts 4 geek squad visits and 3 weeks after only owning it for 8 months. The manager Elissa Macke was absolutely no help was demeaning to me as a customer and absolutely unhelpful. What's the point of having a warranty if the company you bought it from doesn't stand behind the warranty. We have been lied to by 5 different employees at this store whom told us 1st "oh if you buy the warranty if anything we're to happen they will just replace it" 2nd "oh you can just return it for a new one or different one but you lose the warranty" 3rd "if this repair doesn't fix it then you can return" 4th "if the art is delayed again we should be able to replace it" now we're being told because it's still under the manufacture warranty Best Buy doesn't have any control over how it's fixed. WTAF I bought the TV and warranty from Best Buy they should be the ones responsible for getting it fixed not Vizo which is what they are now trying to say. I will NEVER NEVER NEVER buy anything from Best Buy again. They don't care about their customers they are rude unhelpful demeaning and out right liars. Save your self and go anywhere else!!!!! read more

Absolutely worst Best Buy we have ever been to! The manager, Cooper showed zero compassion and understanding in actually listening to our issue as the customers and treated us with a completely unprofessional manner. read more

If I could give a no star I would. Web site falsely advertises that item will be delivered next day. Received my notice this morning to say it will not arrive until 8/11 - that is 2 weeks from now. Not next day. Tried to get customer support on Best Buy app. No help with chat bot. Called. Was transferred 3 times. Over 60 minutes on the phone with no help and then to be hung up on. I have worked in retail and been in the customer service industry for over 30 years and this is ridiculous. Now I know why I order from other vendors. I'm sure I will never hear back from anyone but those out there reading reviews - don't trust their delivery times and I'm sure if you have a warranty issue, resolving that will be a joke. read more

HORRIBLE SERVICE! STAY AWAY! I ordered a treadmill and had to wait over week for the item to be delivered and installed. Stayed home all day and finally at the last minute the installation shows up. And the treadmill is faulty. So the installation team takes the treadmill away. Called customer service and bounced around. Went to the store. They said they could not process a refund until later as the item hadn't made it back to the warehouse. Called customer service was bounced to another customer service that was closed. So now I am in limbo with no treadmill, many hours wasted, and no assurance of a refund. Very cold customer service. I've never had such a bad experience with any business. I'd give them negative starts if I could. read more

This is the worst best buy experience I have ever had. With over an hour left before closing, they refused to help me, as they said we are too close to closing. I will never purchase anything from Best Buy again. And I will make sure anyone else that I knows my opinion as well. Great way to loose a customer for over 30 years. read more

I always have a great experience at this Best Buy. My laptop died and I needed a new one. I'm a bit older and had no idea what I needed. A very nice and helpful young man named Ted helped me out. I had my old laptop with me. He showed me at least 5 different laptops with varying prices, capacities, etc. I told him I mainly use it for email, and Word, Excel, Powerpoint. No gaming or streaming. I said "if you're picking out one for your mom, which would you pick?" He recommended an HP Chromebook just under $300, which was the least expensive one they had. I decided to go with one a little more expensive bc it was lighter. He never tried to top sell me and I was in and out in less than 15 minutes. Thanks, Ted!! read more

Dont buy a cell phone here. No one knows what to do half the time. It takes 3 people to upgrade a phone and when the phone gets the "black screen of death" after 5 days they return it when they don't have it in stock meaning you lose the phone and the $300 you got off for buying from them. 3 trips there to Best equaled 1 busted phone. 1 trip to At&t equaled 1 working phone for now. read more

This place is hit or miss depending on who is helping you. Have bought laptops from very knowledgeable salespeople and was a good experience. Once had a salesperson help me select and purchase a security camera system that worked great, just as they explained. But, I was just in to make a good-sized purchase and struggled with the sales person's lack of knowledge, inexperience, lack of manners. Finally was ready to pay $1,800 for my items, then they started to say odd things and I lost confidence in what they recommended, and walked out. Ended up going to Video Plus, down the road and buying from them. read more

Ridiculous. They made me buy a membership claiming that their Geeksquad department would transfer my data to my new laptop. Turns out, you have to drop it off and they take DAYS to get to your computer! Why have me drop it off if you're not even going to work on it for days. Terrible to make their customers not have access to their device for days. I would have used a different company if I had known that, so please don't use their Geeksquad services - just hire someone to come transfer your data at home and it takes like an hour. read more

Best Buy has been around for decades. wondered how they managed. came here looking for bluescreen protector they didn't stock it. (few do). B.B. has partnered with Pacific Sales Kitchen & Home to share a good share of their floor space. BB also has all kinds of electronics, cellphones, computers, accessorories. no more music, c.d.'s.. may return for toner cartridge if the price and numbers match. many sales associates on the floor... read more

Karen Hernandez in the TV department provides EXCELLENT customer service! I needed to learn about the options I had for updating a 10-year-old TV to be able to access different streaming services. She was very friendly, professional, and knowledgeable. After learning what I wanted to do, she made great recommendations, and while she offered to sell me what I needed today, there was no high pressure, which I REALLY appreciate. Once I'm ready to move ahead and commit to one of the options, I will definitely be back. Thank you, Karen! read more

I called Best Buy in Dublin and spoke to a live person who picked up the phone at the store. I purchased two new iphones and needed help with data transfer from old phones. She informed me that they did indeed perform data transfer and we could come in and see the Geek Squad that day. The fee would be $15.00. When we arrived we were told they could not provide that service due to Covid. The employee said we would have to have a protection plan for the service. We informed her we did have a protection plan. She then looked it up and said our plan was an older plan and we would have to upgrade. We spoke to a manager and informed him that we were told differently by an employee of the store over the phone. He said they don't answer the phone at the store and it is automated. My husband and I both heard the phone conversation we had earlier and it was definitely NOT automated. He then informed us that they could not perform data transfer from phone to phone due to Covid. However, he said we could upgrade our protection plan for $200.00 a year and then they could perform the data transfer. What happened to "Sorry, we can't perform data transfer due to Covid?" I guess they were willing to waive the Covid danger for $200.00! Unbelievable! read more

I can never understand why some employees act like returning a dirty, used-looking item is somehow insulting them because it's supposed to be "brand new." There are such things as QC problems and when I buy something brand new, I expect it to be exactly that, brand new. I shouldn't have to clean it or do anything to it since it is sold to me as BRAND NEW. Shout out to the three others who helped me with the swap for an actual brand new item, but to the person who told me to just clean what I just bought minutes ago, just know that your behavior is the reason why major online retailers are doing so well. She offered no apology for wasting my time, and no apology to save me as a customer. Hope she does better. read more

They carelessly damaged my car when loading a tv. Will never go back. Bought a 65" tv here. They have some good (honest, knowledgable) sales people but others that will lie to you to convince you to buy something. I spoke with both and confirmed multiple lies from one of them (which he told me very confidently). Anyway, I got the tv I wanted and then two of them helped load it into my car. They did not lift it when sliding it into the trunk so it damaged my weather stripping very badly on my new car... very expensive mistake by them and the tv was no longer a good deal. read more

Best Buy - They damaged the weather stripping on my trunk when loading a tv. Careless mistake by them and my tv was no longer a good deal. - Electronics Near Me - Dublin, California

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I called the Geek Squad in Dublin, and ended up get help from some guy in India. I have a problem printing out proper colored pictures, and the Geek Squad make it worse. I call them the next day to have them undo the changes on my computer and printer that they did the day before, but a tech person in Dublin name Edward said it can not be done. He asked me to scan a picture which I know how to do, and he asked me to stop before I finished the process and said " there is no option to change the color". That option did not come up until I advanced three more steps, but he thought I was too stupid to know that. I got so angry I told him I was hanging up. read more

I bought a sound bar and a subwoofer about a month ago. The sub went out on me, and I called customer service. They helped me out so much that I was surprised by how kind they were to me. I went to the store, and after a few formalities they gave me a new one. I will always shop there. They are so awesome. Thank you Best Buy. read more

Please never take Best Buy total tech support. They did not meet their installation commitments and then did not bother to call me back. I am total tech support member. The service couldn't be worse. read more

Good prices, some knowledgeable staffs, the delivery and installation schedules very lousy

I placed an online order. The online order wasn't even ready and he customer service just said they had to wait. When I called customer service, the guy told me that the customer service desk had to call the retail support desk, and the she finally called to expedite the order. I definitively do not recommend this Best Buy store. Playing with her hair... texting away on her pho read more

Worst experience at a BestBuy I've ever had. I have been scammed out of an iMac mini from this location. The middle eastern guy "helping" us was acting fishy the entire time. He would act irritated and by the time we asked for the item we wanted he took an eternity to bring the product. Once received we noticed the box was not in OEM condition but didn't think too much of it, came to be that my gut feeling was right and the item was not inside and instead was a bunch of random metals. If you shop here make sure you open your items at the store to avoid being scammed ! read more

I placed an order online to buy a tablet for my daughter's birthday, the box arrived empty, I made the claim online and they offered me a quick replacement. The next day I received an email canceling the replacement. I wrote to them again and they told me that they couldn't solve the problem that I had to go to the store (??) I bought online. I called the store and they told me that they had nothing to do with it... A DISASTER read more

I bought 2 new iPad Air 11" this weekend for $1110 at the Dublin,CA location. I showed the sales rep my old iPads and iPens, and was told that my old iPens would work with the new iPads I had just bought, but they didn't. I brought the iPads back to closest Best Buy to me in Milpitas, CA, and told the manager (Megan) what happened, but she basically said that she would make a note of that and write them an email, but she refused to call the location to speak to the manager there. I expected her to help me to purchase 2 new iPen, and for the inconvenience, hopefully at a discount. But because of lack of customer service, I returned both brand new iPads. I would've expected after spending over $1100, I would have received better customer service and not to be lied to in the first place just to make a sale. The customer service from both stores, the Milpitas and Dublin locations was horrible. I don't like being lied to just to make the sale. Their sales rep needs to have more knowledge about their product so the don't give wrong information. Managers are suppose to be more helpful and go the extra mile. The Manager (Megan) at the Milpitas location Wasn't helpful at all. I even called their customer service line to file a complaint. This is why I'm giving Bestbuy this rating. read more