Very good experience with the alteration person, he was very professional. Will come again! Selection of styles and items were good in this store. Value as good. Regular Lululemon prices, did not check out the sale rack this time. read more

Visited on Black Friday national holiday. Very impressed with store and patrons and workers but I think online shopping is quicker and better chance to get what you want. If you already know what you want just buy online. If you aren't familiar yet come in and touch materials and get a feel for fit. Products are no doubt beautiful. Textures and colors are great. Subtle purple Hoodie type shirt - very nice color. Store is across from Fabiletics. I think that is bargain basement competition. Sales if any were not marked too well but I wasn't perhaps focusing on signs in the window. Again online has more options more easy to find. Come in for alterations or to try on. read more

Lululemon - Very nice fabrics - Men's Clothing Near Me - Pleasanton, California

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I only want to come to this Lululemon because the sweetest associate here is Genesis or Gen I really love her positive attitude and her helping me shop for things that I need for my wardrobe she helped me find the sizes that I needed and gave me feedback based upon my body type and size and everything looks pretty good! As for value of Lulu? I dunno I feel it's expensive for most consumers but I love how the pieces feel on my body, the align bras make me feel sexy lol . But yeah, I usually shop in San Jose where I'm from but I'll come here to see Gen read more

Lululemon - Men's Clothing Near Me - Pleasanton, California

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Just discovered my AMEX platinum card just offered $75 off each quarter when using this card. I bought a nice pair of yoga shorts and one pair of men's underwear at $28 each. Helpers were friendly and helpful and now I'll be shopping here each quarter. read more

Terrible customer service. We came here to return a product from online order. While we had the return form saying that this is enough and if we don't have the original confirmation it will be Ok, the agent insisted on us showing the order confirmation, with an unwelcoming attitude. But Lululemon didn't send me the order confirmation through email. I can see this order through app. As a royal customer, I'm very disappointed. I will not come back to this location and will file a complaint to lululemon. If they want to keep customers, this needs to be changed. read more

Lululemon - Men's Clothing Near Me - Pleasanton, California

Not all Lululemon stores are created equal. I bought a couple of short pants for exercise. Overtime, at two different times, both of them got undone along the seams in the same location. The first time it happened, the store offered to repair it, but they quickly offered for me to get a new pair at no cost. The second time it happened, the store fixed it within 3 business days. I am not too sure how many Lululemon stores still offer to repair rather than refuse, but this one is one of the good ones. They still offered to repair what I bought over half a decade ago -- that is the quality promise. read more

My favorite lululemon store ! Everyone is always so kind and welcoming and super helpful . Store is neat and organized

Lauren is amazing!!! This is the first time I've had a positive experience with the workers in the fitting room. She's very sweet and has great customer service read more

So glad we have a Lululemon storefront right here in Pleasanton. When you invest in a pair of leggings (or anything lululemon really) you want to make sure you get it right. That can be hard to do online unless you know exactly what you're looking for. This storefront is always neat and tidy, and well stocked. They seem to keep themselves well staffed so you can easily have your questions answered. Try on your leggings before you buy, and then endlessly enjoy the comfiest and best quality leggings you may ever own. (: read more

Its a nice store. Many selections, attentive staff, lots of selections, but very messy. Moved a few stores down from the original location, probably due to the demand for more products/space. Store Itself: Messy and cluttered. Many of the clothes were all jumbled up with different sizes and styles all mixed up. lots of cool and bright colored accessories such as water bottles, bags, and key chains. A moderate selection of both men and women's clothing. Service: Cashiers were friendly. Did not really see any floor associates, if you needed help, your have to ask for it, rather than them being proactive and asking if you need help. Oh well. Overall: Its a nice store, pricey as one would expect, ample selections, but definitely needs a touch up/zone on the merchandise. read more

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I was in the store Jan. 26, 2024 around 3:30ish pm. Figured I'd pop in and look around, get my "Sweat Collective"/instructor discount straightened out, and then buy some new things while my MacBook was being worked on. I had planned on spending $500+ but never got that far. After wandering the store and looking for help, it's not what it used to be. There used to be plenty of help. There was only one gal in the back area at the counter helping another customer with a discount card of some sort. It was taking some time and I'd only found one pair of pants so far that I wanted. Before I looked any longer for something I might want, I decided to wait in the long line to ask a cashier my question. There were 8 customers ahead of me (only one purchase, others all returns.. hmmm) and 2 cashiers. The woman (older blond with ponytails) on the right was not very pleasant but as luck had it, my turn came up and she was "it". I approached with a smile hoping she would see I wasn't an upset customer. I explained I had been trying online to renew my "Sweat Collective" and was denied 3 separate times. She then tells me I have to go online, they don't do any of that in the store anymore. I said again that I HAD gone online and emailed several times after trying twice to send my required documents and nobody will answer the emails. I qualify both as an instructor and a business owner and have had the discount for years. She then takes me over to a sign and says "you need to scan the code", so I do and tell her that's exactly where I had gone. I then ask her if she can at least give me a number to corporate or an actual human that I could talk to somewhere for help. She answers "No, you have to do it all online" and "you have to do it every year" and then just walks away. Thanks for nothing. Lululemon, you should do better screening people to work here. The store was bare and items were messy. If felt like an outlet store. Your employee was unpleasant and I will spend all of my money at Athleta where I am always treated well, they have items in "tall" and I can get help in person with a smile. There are alternatives to Lulu and this isn't the brand it used to be. read more

Love the store! Had an excellent experience with Kennedy! She was sooo great in providing assistance. How I wish there was more stock and more colors to choose from. read more

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They made returns difficult. I have the packing slip and the sweaters were still in the bag, not even opened but they don't let me return it. They made me to come back on another trip to return with my card presence. Why can't the credit go back to my card automatically?? The cashiers are rude too, not even trying to help. read more

Holy wowwww extremely disappointing experience with someone who was on registers as Educator #99994000105247 I came in on Friday 1/5/24 at around 7:00 PM to return an item I bought online and was treated quite unwelcomely by who seemed to be the oldest looking cashier there and also had a braided ponytail (according to other reviews on Yelp, her name might be Kris) She was unnecessarily hostile to me and my husband when asking if we had our order details, previous method of payment etc. We showed her the email confirmation and she somehow still sounded doubtful that we had the credit card used as payment. We had the card. I showed it to her and not only did she did not say thank you once, she also had a constant condescending tone the entire interaction. As loyal customers of the brand, my husband and I were taken aback by how unwelcoming this staff member has treated not only us, but other customers who expect more for what we pay for their products. I'll likely not be returning to this location, I've had nothing but great experiences at both locations in Palo Alto CA on the other hand. read more

Lululemon - Men's Clothing Near Me - Pleasanton, California

I love lululemon and nothing i could complain about the brand, but i had very bad experience today for return the item i had purchased. I was thinking to not bring it up but maybe manager of this store should be more aware of the service. Poor service and rude with the person at register today. I ordered online and came to store for return. However, after check the barcode on 1 of the item, the lady at the register told me it said i bought in awhile ago no matter i showed her email with the date. It's totally fine because it's not the store's fault. I understand but I was so pissed because she kept telling me maybe you ordered two or someone used your email to order?! Not even an apology or smile but threw her attitude which made me very uncomfortable. read more

Lululemon - Proof to purchase online - Men's Clothing Near Me - Pleasanton, California

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Yes, it's pricey leggings and Activewear. I was here for an even exchange but I had to look at everything else before finalizing my decision Service is good no problems with exchanges or trying on items. Downside is they don't have everything in stock or in every size so it's not enticing enough to spend more if I wanted to, but saved me from making any damage to my checkbook, but it is always fun to browse in person and then get it online. read more

The staff is polite . The store is clean and open. I will shop here again . Nice location

This lulu feels a bit messy compared to other ones and the set up feels less editorial if that makes sense. The fitting room area is usually chaotic imo and the staff is okay. read more

My husband got me a jacket and a pair of leggings for my birthday. They just dumped the items in the bag despite the fact that my husband said it's for my birthday; couldn't they make an effort to fold the stuff? when I took the legging out I realized it's not new!!!! It has a spot and the color was faded. I was so disappointed but tried to keep the face and not say anything to my husband. read more

Lululemon - This is disappointing... Paying $100 for a defected piece! - Men's Clothing Near Me - Pleasanton, California

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I went to Pleasanton store after a horrible experience at Walnut Creek store. First, Alisa, store manager, was so helpful and nice over the phone yesterday which helped me make a decision to pick up some online order at her store. I was provided excellent shopping experience-- granted I arrived 1 hour prior to closing. And I've worked in retail before so I know how crazy it gets during that final hour before closing. I picked up an online order and returned a marked down item for a store credit. She gladly put the $ in a store card. I shopped for bras. Three people helped me, including the fitting room staff. Checking out, I was helped by someone super nice and patient as I look for my e-gift card barcode in my email inbox. I have no negative comments whatsoever. It was an excellent shopping experience and will gladly drive additional 20 minutes to go here instead of Walnut Creek. read more

To management, Hello. I came to the store on Sunday September 4th, 2022. Out of all the experiences and stores I've been too, this has been the worse experience. I have always held lululemon to high standards and today, a lululemon worker gave me the worse customer service I've had with the company. The person helping me was Tanya (blonde hair); I had two items with me and before I can get to the second one I was cut short on suggestions. I came in to see if there was anything to be done about my BRAND new shorts that I tried on (a gift) that had a hole. I started with explaining the situation and before I can finish I was answered with, "no there's nothing we can do about it" as well as a "you can sew it yourself". Instead of providing me with a explanation of policies or letting me finish, I was cut short. It was obnoxious and rude. I was hesitant and decided to not even bother with my second pair that I had questions about. I have always been greeted and spoken to in a respectable manner and this was the utmost unprofessional and rudest. I wanted to also purchase items but after experiencing this, I refused to give a store with this kind of customer service anymore sales. I would not recommend this more nor would I come back. read more

The least pretentious Lululemon you'll ever walk in to. There was a vest I couldn't find in my size and the salesperson helping me was sweet enough to let me try on the one she was wearing to see if I liked the fit. Most places offer complimentary hemming on tops and bottoms but this location has the fastest turnaround time in my experience. read more

Horrible customer service. I had called to check on the inventory of a jacket and was told they had one more in stock in my size. I requested to have the jacket placed on hold and was told by the Educator that they will hold it until the end of the day. About 45 minutes later, as I was driving to the store, I get a call from the Educator telling me they had to sell the jacket to another customer because "current in store customers are a priority". What is the point of placing items on hold if you're just going to sell it to a different customer? read more

I have yet to buy one article of clothing here, but one day....one day I will splurge and it might be here that I'll burst my lulu...lemon. Okay that came out wrong but in my head it went perfectly and I'm laughing hilariously. I've been to a couple Lululemon stores, one on Santana Row....and maybe another...but I forget... Anyways, compared to the one on Santana Row, this spot is easier to park at since it's at Stoneridge Mall and it's on the second floor located across from Victoria's Secret. They always seem to have a "sale" rack which of course is always a final sale, but I found their selection has been larger than Santana Row's. The folks here are very very cheery and nice and very much willing to help you out when you need as well as nice to step away if you don't need their guidance. The quality of clothing at Lululemon is just...butter. I say this because I recently tried on a few different yoga tights just to figure out sizing and it was like slipping into a dream...one where the tights just sucked you in the right spots and just felt smooth and like a second skin. Now the prices can give you a heart attack but then again maybe it's worth not having to buy pants over and over again due to poor quality. I must stress I have yet to buy pants so I can't really say the wash/wear quality here, but you can definitely feel the difference between no name brands vs. Athleta (which is pretty good!) vs. here which maybe I just tried on their best fabric so it was just like...bring me home please! Anyways, like I said, I would likely come back here to see their sale racks and try on their items due to convenience and ease. read more

Incredibly rude cashier yelling at her customer, simply because she can't hear or understand the customer's mumbles? Maybe the customer wasn't talking to her. SMH For a store that sells over $100 for a pair leggings, they can't afford to train cashier to treat people with respect? read more

Store - Typical spot but I found this shop very big and spacious. Big area for dressing rooms too so that's a plus! Lots of very friendly employees at this locations. Definitely one of the better experiences I have encountered at this chain. Location- next to the Macy's, can enter near the food spots like Cheesecake Factory and head right to up the escalators and head towards the other Macy's (not the one near Hot Topic/ escalators). Parking- Free abundant parking in this mall. Usually packed but easy to get around to and close to the freeway! read more

Fast forward just a few years, and I am still a Lulu fan. I shop in store, and online, for me and my DGD's athleisure needs. The staff in Pleasanton is great, even if I am only returning online purchases. My online purchases arrive quickly, and in recyclable packaging. I am not in love with the high waisted pants, the low profile fits my body better. Hopefully they will offer more choices in the future. I find myself wearing their shirts everyday... they hold up better than tee shirts by name brands. They continue to improve fabrics. Big fan! read more

The store lead a older blonde lady is very rude I'm not sure if she's racist or whatever she always tell me my items smell like marijuana and to come back I come back a week later after airing out she say the same thing she is very rude and not helpful she doesn't smile nor greet customers she just stare overall the other employees are very nice and helpful read more

I would give them 1 star or even 0 but the girl who helped me around the store was very helpful and awesome. I just wish the lady at the register would of slow down & not rushed me out the door. Didn't ask if I wanted my receipt in the bag or with me. I get home & they charged me $10 more. Shitty. read more

Lululemon - Charged me $10 more ! Double check your receipts people! - Men's Clothing Near Me - Pleasanton, California

I've browsed online, but never took the time to come in and try on tights. I'm happy to say I've found a pair that feels great! The staff working here are so friendly, full of energy and very knowledgeable about all Lululemon products. Alyssa was working in the fitting room. I told her what I was looking for and she recommended different leggings and sizing. She was great and I come home with my first pair of Lulu leggings! read more

Kris (white caucasian, older lady) at the Stoneridge pleasanton, ca location is very unprofessional, terrible customer service skills, and very rude. I'll never shop here, again! read more

Not at Stoneridge Mall. Not helpful at all totally blow me off when I ask to patch a hole . Because according to the website and others they do repairs free. They said only on the seems if there busted. Really I think they pick and choice there client's just saying, you can totally sense that. But whatever I will never set foot in Lululemon Stoneridge Mall. Good luck ! Really they don't even deserve stars not there merchandise but the sales associates. read more

Horrible unprofessional service the cashier was being very threatening because i was using a healthcare discount with no previous account. Did not want to help instead was trying to use intimidation to get me out? Said he was the manger when I requested one. Manager was very helpful and nice and very blessed to have her there. Probably will never shop at a lulu lemon store in my life again:/ read more

I love shopping at this Pleasanton store. Top notch customer service at every level in this store which starts with the manager, Shelby. I visit this store 1-2 times per week to check out the latest drops and sales. Every single employee greets me and my daughter by our first names and asks if we need help and shows me where to find what's on sale in the store. All educators are consistently asking me numerous times per shopping visit if we need help finding something, need a new size or help locating a specific product, size or style. I love this top notch cumstomer service! Kendall, Taylor and Kris are so patient with me about my endless questions about each new product fit, style and intended product use. I have come to count on and trust their expertise and honesty. Most, if not all of the stores educators consistently treat me with kindness, professionalism , and willingness to share their valuable product knowledge. My husband even appreciates Kendall who he says helps us save money because she ensures we buy the appropriate gear for our specific needs. I would highly recommend this store where the educators are knowledgeable, helpful and professional who always go above and beyond! read more

Lululemon - Kendall, Pleasanton Top- notch Lulu educator on the right me on the left. - Men's Clothing Near Me - Pleasanton, California

My cousin and I came into the store to do a bulk return. Turns out it was the manager that was helping us. My cousin gave her email and phone number tied to the account. When the manager looked at our bulk return she said she couldn't take our returns due to it being Black Friday weekend. That this was the store policy and she could only take 1-2 items to return. My cousin then said where is this policy written and she couldn't provide that information. Then my cousin said so you aren't taking my bulk return, what's your name and she wouldn't provide it. She then kept repeating herself that it was the store policy and then my cousin said ok then please take these 2 jackets to return. She said where is your paper receipt? All the receipts are online through the app and she wouldn't check it. She then proceeded to call the police to have us escorted out of the store and said her name was "Chrissy the manager". My cousin and I are both Mexican and disabled. This isn't okay and people can't be treated this way. We called corporate and they said we are allowed to do bulk returns and that policy doesn't exist. Please call 1(877) 263-9300 when you need to file a complaint. read more

This review is specifically for Stefania and the staff at the stone ridge location from 9/14/22. Around 7:30pm I went into the store and was greeted by a very friendly employee who talked to me about different fabrics of leggings and sports bras etc. and helped me with a fitting room. I tried on several pieces and she helped me pick what fit me best and I ended up purchasing a pair of leggings and a sports bra that I am in love with! Fast forward to around 10pm getting back to my home (over an hour drive away from Pleasanton and the store had long since closed for the evening) I noticed that I was missing a very sentimental ring that I had worn out shopping that day and remembered that I had removed it in the fitting room to avoid snagging the fabric of the clothes I was trying on... and left it there. I called and left a voicemail at the store's phone number thinking that I would probably never see my special ring again. About an hour later I received a phone call from Stefania at the store telling me that she had found my ring safe and sound! AND she told me that she would express ship it to me for free since I lived far away. Lululemon has never lacked in quality clothing or customer service over the years I have been shopping here. That is why I continue to give them my business and feel it is worth the price tag. I am just so happy to be getting my ring back. Thank you so much for going above and beyond, I appreciate you!! Sincerely, Stefanie read more

I made an appointment to visit Lululemon for the first time yesterday and was intimidated by the vast selection. A friendly and knowledgeable worker named Gabby (I wish I had asked her for the spelling - I apologize if I spelled it incorrectly) immediately approached me and asked me if I had any questions. When I told her I needed help finding some clothes for Pilates, she immediately whisked me around the store, made some great suggestions, and patiently explained each item's properties and features and why they would be great for Pilates. I really appreciate the amazing customer service I received from her. If it weren't for her, I probably would have been still looking for items in the time I was able to try on the clothes in the fitting room. She didn't rush me at all and offered to grab other sizes for me which really saved me a lot of time. I ended up buying 2 items (2 more than I had intended!) and she took the time to check the store inventory and what was available online whenever I wanted another colour. Shopping here was certainly an experience. I know the brand can be quite intimidating since it's so expensive and there's a cult-like following due to the brand carefully cultivating its questionable culture, but their clothes are truly comfortable and flattering. I'm thankful for the customer service I received from Gabby and the rest of the staff members and will shop here in the future whenever I need to try on Lululemon's weirdly inconsistent sizes. read more

Gabby was so nice and personable and provided amazing service. She even asked for my name which is so rare in this day and age. She educated me on the different fabrics and products and their intended use. We had an issue with a prior purchase and she was eager to help us. read more

If you are a person of color don't shop here! If could give this a zero stars I would. I walk in and was greeted by an older white woman in her fifties that was the person in charge. She had a stank face every time I had questions. I will never return! read more

I had a terrible interaction with the store lead "Cristy or Chrissy" (older blonde lady in her late 50's) this store always has positive, lively employee's which is why I always visit but she was extremely rude to me. I came in asking about a policy and she was stuck up, rude, and dismissive. Not only that, she was rude to her employee's. This lady was on a power trip and it showed. I see by all these other reviews she hasn't left a positive impact with most customers. She should NOT be a Lululemon employee with her attitude. read more