I had my identity stollen after someone provided a fake ID of me. Best Buy Loss prevention persons ignored detectives calls. After I was told by Best Buy they had the person on videI but it could only be released to detectiv. read more

It seems that every Best Buy you walk in is it's own localized experiment. This Best Buy in Grapevine, TX boasts showcases of kitchen appliances and a Magnolia home theater mini store, but only have the bare necessities when it comes to computer desktops and car audio. In a world of online retail, they're competing with Amazon, B&H, New Egg, etc. these store layout experiments must have something to do with big data research on demographics and median income for that location--because the Best Buy store in North Fort Worth sells a dramatically different selection of electronics. If you can't find what you're looking for, check online and pick up in-store. read more

We used Pacific Sales over the past several years and will not continue business with the company. We purchased a dish washer over Memorial Day weekend, 5/30/16, and took advantage of the sales tax discount. The delivery was set for Jun 8th. On 6/1/16 the delivery date was changed to 6/9/16. At 4 pm CST we called to ask for delivery status on 6/9/16, we were told vehicle issues were the reason for non delivery. After calling Pacific Sales, we were notified the last unit was delivered on 6/8 and we would have to wait for another shipment to arrive. We were deceived by the delivery company. No phone call re notification was made or received. No shipment status call was made and we cancelled plans to wait for "delivery" of our order. read more

I tried several times this afternoon and evening to purchase an iPhone 6S / Verizon plan on Bestbuy.com. Every time I attempted to checkout the site kicked me back to entering my current phone and and account numbers. Then it told me to call an 877 number regarding the order. Customer service at the 877 number said I had to go to the physical store to sign up for a new contract under the terms of the sale. At the Grapevine store, the Best Buy / Verizon rep told me I did not qualify for the plan as a first time customer. At no time did the website or customer service rep indicate there was an issue with begin a first time customer. In fact I was was asked if I was transferring carriers during the checkout process. This has been a remarkable waste of time to save $100 on a phone that evidently they won't let me purchase and I will never attempt to buy from Best Buy again. Oh... I called customer service and was told I could speak to a supervisor. After 45 minutes on hold I get some guy who is anything but on the line and he tells me there's not a supervisor around to speak to. Then he tried to transfer me to mobile phone sales. :/ read more

I bought a laptop here because I knew my current one is about to have a funeral. Paid for the computer geek service and wanted a data transfer from one to the other~ made an appointment for a week later. When I arrived at my appointment they said ok this will take 4 days ~seriously? what the hell was the point of the appointment? The funny thing is I always hated going to Best buy because I think it's a rip off ~ my feelings have been re affirmed. Will never step foot in a best buy again read more

We went to Best Buy in Grapevine, everyone was very professional, helpful, knowledgeable and especially John and Cameron. We were almost walking out of the store because they didn't have in stock what we were buying and Cameron stopped us and started talking to my boyfriend. We decided to go back and he ordered our items and we picked them up at another store. We left Best Buy with a smile in our faces and were treated like family. I buy all my appliances and electronics at Best Buy! Because I like excellent customer service and quality products. read more

Worst phone customer service I called when they opened at 10 and I have yet to get a hold of anyone and it's almost 10:30... I don't even want to bother driving over there if they can't even manage to answer the phones! read more

This best buy is hit or miss. Often sold out of big ticket items. Also the service is sketchy sometimes. Today they didn't have the earphones I was looking for... Bummer! But Ally was super helpful finding a solution to my usb portable problem! read more

I took my German car in to find a subwoofer replacement. The first gent I spoke with was very knowledgeable but I needed to find some part numbers to get a suitable replacement. When I went back, he wasn't there so another helped, sort of. We set an appointment, found what he thought was the correct part of which I could have bought on Amazon or through BB for a bit more. I chose the latter so in case it didn't work, I wouldn't have to return. When I went in for my appointment, the knowledgeable one was there and informed me the part was never ordered. So after taking off of work, I was left with no solution. I have upgraded multiple auto systems at BB, but won't be going back in the future. No follow up from BB or second gent. Bad Customer Service. And I understand it isn't the first time this has happened with the second one. read more

I enjoy coming here for my electronics and they treat me ok. I mean there is nothing here that makes me go crazy. But they have the basic things. read more

I spent about 30 minutes at this bestbuy and not one single employee asked if i needed help. I spent about 15 minutes browsing at gaming keyboards, employees walked past me and didn't ask if i needed help. Then i went to the tv section and spent about another 15 minutes browsing at tvs. Again no one came up to me to acknowledge me or ask me if i needed assistance. Again I wasn't planning on buying anything but your employees dont know that, what if i really was looking into buying a tv y'all would've lost a sale since no one came up to me smdh. I am planning on shopping for a tv in a couple of months as i am moving into an apartment and i will need a tv. I will not be coming to this bestbuy for my future purchases. And its not like your employees were busy, there were multiple of them huddled up chit chatting with each other!!! They just looked at me but no one came up to me!! read more

So I was looking at buying some SteelSeries stuff online and I went in store to see if I could test it out. Not only was I able to test it out I was able to play Fortnite on it which I got a Victory Royale. Staff was fun and friendly will return to buy. read more

The employees are super friendly and helpful, a Godsend for this electronics idiot. Wish there were more employees, its pretty tough to find one sometimes. Have never had an issue with anything I bought or had to return. I do wish they had more of a selection of certain items, but lack of selection didn't deter me from going there. read more

Beware of the Magnolia department at this Grapevine location - totally lack of oversight and integrity! They are commissioned based - which is fine if the customer follow up is kept in play. I have interacted with three of the sales associates - Primarily Ross - very very unprofessional. I have had several positive experiences with BB but Not here at Magnolia. Issues with damaged products and billing ! And honesty is not in their wheelhouse. Spend your $ and time somewhere else. read more

They have the nicest most helpful knowledgeable team in the Verizon department and other sales departments (not the Geek Squad). They cooperate with each other to provide the best help, I've always received prompt assistance and advice provided in the most customer service friendly and enthusiastic manner; I've made purchases only from this store. read more

Came here from Arlington to buy a 44mm, black loop band Apple Watch series 4. It said it was in stock on line and I even called to double check about it. They said that they couldn't hold it for me unless I purchased it online which is completely understandable. I show up and let whoever was working the Apple area know what I wanted. He then proceeded to tell me that they don't sell Apple watches with the black loop band that comes in the box and I would have to buy it separate for an additional $50. This man blatantly lied about it so I would spend more money. I went to the Best Buy down the road and purchased exactly what I needed instead. read more

Do not purchase anything from Best Buy online (and most likely from inside the store either, based on their customer service) ever. Finally managed to get an RTX 3080 order in on the 9th of February, and they supposedly "shipped" it through UPS ground (great job picking the absolute bottom of the barrel, cheapest delivery method) and now it is stuck "in transit". I have made 6+ phone calls across the best buy phone number and the best buy.com phone number (odd that they have separate entities), I have two cases and three tickets on this item, all of which they have just left unchecked or serviced, and every phone call is "it will be escalated." Where it gets escalated to is anyone's guess because it is now the 25th and this order will "auto-cancel" on the 27th. They are unwilling to extend the auto-cancel date to actually resolve this issue, nor will they get a ticket rolling with UPS (which recommended me to start one when I got a hold of them to try to figure out where this order "disappeared" to. Their customer service has absolutely zero ability to accomplish anything without contacting the "help desk." If you order anything high dollar or difficult to get, expect it to just "disappear", or become "lost" in-transit. read more

Just had a Kenwood amp installed in my new Chevy truck. The installers at Bestbuy did a great job. read more

Best Buy-Grapevine - Computers Near Me - Grapevine, Texas

We purchased a deep freezer for a great price, the sales associate Dave was very friendly and helped us load it into the car. We're looking to buy a refrigerator, stove and dishwasher next. We'll definitely be coming back and purchasing them here. read more

If I could give zero stars I would. I tried to return a birthday gift that I bought for my wife. Fitbit Charge 2. I bought it on October 29th for her November 12th birthday. They wouldn't refund my purchase because it was past their 15-day return policy. The Charge 2 is still a new product and the box was unopened. So my only option was a gift card, which means I am required to continue to do business with this joke of a retailer. They weren't willing to look past their overly restrictive policy, which I would understand if I had purchased the product 90 days ago. They lost a good customer who has spent thousands of dollars. Amazon from now on for me! read more

Samsung QLED 4K is the bomb! The idiot boxes have come a LONG way from the old wooden Magnavox TV' with rabbit ears at grandma's house back when the Dead Sea was just sick. I'll only buy from Best Buy. Have for 17 years. They hire friendly folks that KNOW what they are talking about. No pressure, no hassle...here's your options...YOU decide what's best at BEST Buy! read more

In person, the reps seemed knowledgeable.... BUT from Home TRYING to get an ACTUAL PERSON on the phone is NEARLY IMPOSSIBLE! It took about TWENTY MINUTES of listening to ads and music before even getting ANYONE on the phone. That's TERRIBLE telephone customer service. I was calling on a weekday around 2:45pm, so I had no idea this was a BAD time to call them. The phone recording kept trying to direct me to a "Chat" site of theirs with an agent on the "Best Buy App" when I just wanted to actually SPEAK to a salesperson in Computers. read more

Worst experience I have ever had ordering any products from Best Buy.. Refrigerator a day late, delivery team lied to say they stopped by my house and my underage son answered the door, to young to sign for it so they left. My son is 3, he can't even open our iron door, not to mention I called the delivery guy a dozen times checking on his status, no answer. They lied. Day two I had to call to find out when they were coming to deliver the Fridge, when they finally arrived, brought the fridge in and left. I noticed a short time later (15 minutes at most) that a part to the ice maker (bought separately) was missing. Called the delivery guy, he said the box was already open, not his fault. Shameful, so called Best Buy store in Grapevine... was told they would send them out again, no thanks. Called Best Buy 800 number, no help either. Worst buy.. stay away. Pacific Kitchen and Home are a joke. Best Buy, so are you. read more

Beware the wireless team when returning your wireless phone. With Verizon and I purchased my phone on the first of September and brought it back to return the 15th of September. The rep in best buy Mobil proceeded to tell me I was passed the 14 day period and I couldn't return the phone. I then called Verizon customer service and they confirmed I was still eligible to return so I handed the phone to the rep. He then argues with customer service and about 30 min later I finally was able to get them to return the phone and everything went through fine. Don't take their word for it and make sure you have good information. This is why best buy is struggling. read more

Great place!!! Kind customer service, always attentive. It's our go to for anything technology

Completely took care of me after hours. I purchased a new tv online (open box sale). I showed up after they closed, with out the receipt. They went out of the way to make sure I got what I purchased. When the item was not in the condition it was supposed to be in (open box keep in mind), they gave me the same item in unopened new condition, at the open box price. Deal! Great customer service. Will always come back. Keep up the good work best buy! Super happy guy here! read more

Wonderful shopping experience. I was in and out in 5 minutes, looking for an ethernet cable. The associate assisting me was professional, knowledgeable and extremely efficient. read more

This Best Buy is the BEST that I have ever been to. They have the best reps here and I have had an awesome experience every time I come in. Leo helped us out so much and I honestly felt like my wife and I were the only customers in the whole store. read more

Store is a nicer feeling than other Best Buy's. Clean and bright. But the service is awful. And don't trust the Web-based inventory. According to in-store sales associates, the inventory is only updated "at the end of the week". So you could end up wasting your time. read more

Would never shop this store or another Best Buy. Amazon from now on! They advertise price match, but apparently don't uphold their word. Went in to purchase a LG washer/ dryer with pedestals. Costco he'd the whole combination on sale for $2,399. The only problem was they would've taken over 2 week to arrive at my home, and best had them in stock. The sales rep and manager both agreed to price match, but after getting ready to checkout the manager say, "you'll just need to go to Costco, there's no way we can price match that item." I would've been ok with that answer, but to advertise it and also waste 1 hour of my time only to say now. Wtf! read more

Cameron and the Geek Squad made a huge impression us....very helpful, resolved our problem fully

I was honestly surprised by this Best Buy. In most Best Buy locations the staff tends to be less than helpful, tending to push more expensive products along with extended warranties, service contracts, and even magazine subscriptions, Because of this I normally avoid Best Buy like the plague. I had the opportunity to use this Best Buy yesterday, and was pleasantly surprised. I had to replace a damaged PC keyboard. I found the one I wanted and Best Buy had it on sale at my local store. I normally avoid Best Buy, but the price was a good $10 cheaper than the next closest store that had it, and that other store was 12 miles away in heavy traffic. So off I went. When I got there I couldn't find it. It wasn't with the PC hardware, it wasn't with the rest of the keyboards, so I approached a clerk. The clerk couldn't find it so he went back to check with one of their inventory guys. He came back, keyboard in hand, in less than 5 minutes. While I was waiting on him I found an iPhone 5 that someone had left at his register. When I showed it to him he asked if I'd be willing to wait a second, and when I said I would he literally RAN out into the parking lot to see if he could find the person who lost it. He did, then ran back into the store to finish the transaction. Let me repeat that. He left in a dead run to return someone's expensive bit of electronica, then returned in a dead run to finish the sale. He was out of breath when he got back, but said nothing more than a "Thanks for waiting" while he finished my transaction. He didn't try to upsell me, he didn't try to give me a magazine subscription, he didn't try to push me on a rewards card after I told him I wasn't interested, and he didn't try to tell me how important an extended warranty was. It was THE MOST PLEASANT experience I've had at a Best Buy in over a decade. It may just be because of the Christmas season, but staff were everywhere. Nobody seemed to be overly pushy, every seemed to be getting any and all of the service they needed, and the rest of the customers actually seemed...pleased. The only reason I'm not giving 5 stars is because of the simple fact that the keyboard I was looking for was nowhere near the PC equipment. All in all I was quite happy. read more

Every time I go there, it seems, they have the product I want at a price I'm willing to pay. If It's not in stock at this particular store, I can still find it nearby (it helps that I live in a large metropolitan area. I love Best Buy! read more

Does anyone ever answer the phone at this store? For the fourth time today - Caught in an endless vicious loop of "press this number" choices that have produced no answer and no human. read more

Lazy jerks. I came in early to buy a vrv/crunchyroll gift card. The cashier didn't look because she was too busy texting. She just said they didn't have it. Ugh read more

I have had nothing but fantastic work from these employees and I shop for all my electronics at this store. Frank in car stereo equipment was super helpful and he was a godsend for me. Even the store manager mike was great! Love this place. read more

The worst customer service ever. I purchased a $70,00 wireless mouse at a Different Best Buy Location and opened the box when I got home and it Was EMPTY!!! I took it back to the Grapevine Best Buy and the "Speciality Assistant Manager" was the worst. Basically accused me of lying and would Do nothing to help. He said he couldn't return it unless there was product inside. I said, II wouldn't be there if there was products inside, I just wanted the mouse That I paid for. He said NO and would do nothing to help, so I am just out $70 for Nothing!!!! How are you supposed to know that a sealed box is empty...... NEVER, NEVER BUY ANYTHING AT BEST BUY AGAIN..... read more

Recently had a whole house audio system installed using Savant technology and the system has been glitchy ever since install. The technical support is fragmented at best as I am instructed to call the salesman or text the technician and response can be days or weeks before anyone comes out. System is poor and service is poor. The Magnolia team tells me they have it installed in "hundreds" of homes and does well... My advice is to run from this system and find another vendor to meet your home audio / visual needs. I have requested the system be removed. read more

Went back to Best Buy and bought a second HP laptop for my son! Who says that great customer service doesn't bring people back!!!!

I am a Best Buy fan. Their electronics people are reasonably helpful. Granted I am a fish out of water when looking at computer things, but they have taken my hand and helped me find what I needed without upselling me too much which I appreciate. It is a nice change from the way Radioshak used to be when they were the go to place for computer items years ago. read more