AT&T sucks I have been watching hbo max for more than 10 years now they tell me they don't have hbo max so how have I been watching it

The workers are nice I must say, but Each time I come in I have to wait for hours just to get help 1-2 employees to attend to 8-12 customers at one time is ridiculous! They should hire more people to help! Over all I am happy with my phone services! Just Hire more help! read more

Big problem: We came here to review our accounts. But the music was so loud it made communication difficult. And we were told it could not be lowered. Crazy. read more

Who ever is managing this Tampa store needs to call me immediately. I have been an AT&T customer for over 20 years, my businesses, my family lines... but today I just got treated like a piece of dirt at the Tampa store. I was at the store trying to get 2 SIM cards for my lines, I have clients coming from overseas I want to give them to use. Everything was going smoothly until... I told the personal helping me my clients are coming from China, that's where this manager Nelson stepped in and told me he can't give me the SIM cards until they verify the cellphones IMEN numbers. I told Nelson they will land at LAX at 5:30PM and will fly out again next day morning. Still NO! Nelson starts to get aggressive. Me: can I talk to a manager? Nelson: I am the manager! Me: are you the CEO of AT&T? Can I talk to the manager you report to? Nelson: I am the manager, now I am done with you, GET OUT of the store. I will call police if you don't Seriously Nelson, if you want to be racist, have your direct manager call me. My number is 5106887878 Sean read more

AT&T Store - Mobile Phones Near Me - Northridge, California

See all

Two people working here and tons of people waiting for people to buy new phones when I just need a little tech help. Hello? Non binary weirdo tells me HE can't help me for a basic phone problem? Pass. If you're not going in to wait 3 hours to buy a new phone go somewhere else. read more

Horrible customer service!!!! 5 employees and only 1 assisting customers. All others chatting away, going to the "back" room or talking about what food they will pick up. I logged in to be assisted and tablet indicated there were 3 customers waiting which was a lie. Only one waiting. They probably don't update the waiting to hit a target are say they were busy to upper management read more

Just horrible. We were told my mother was receiving the 55+ with unlimited data, for a set price. Last week we were told that our discount would be retroactive once the auto-pay was done. That is not true, and it takes 3 billing cycles to show the discount. Then.... no one would close out my grandmother's account, and she passed away. We even had the death certificate. Told me needed to call another number to do it. Lastly.... we had phones to be activated. The associate was not able to do so. And after everything, wanted to charge $30 to activate ATT phones. No manager on site either to assist with anything. I'm so furious.... This is not how you do business with the public. read more

I was helped by Bella today. While she was competent, her attitude was rude and disrespectful. She treated me like I was the dirt beneath her feet. I will not be returning to this store. If so had not just ported over 6 lines from T-Mobile three weeks ago, I would go back to T-mobile. AT & T customer service is awful. read more

Anissa was very good with the help I needed with my phone she transferred everything. Very knowledgeable and treated me as a valued customer. read more

This isn't the first issue I've had with rude employees at this store, thinking maybe things may have changed in over a year since this visit. Was helped by Bella just before closing after I had waited for about 45-50 min. Bella was extremely rude as if it was a bother to help me activate a new phone (purchased from Apple Store) for my son. She turned off my iphone and ported it over to my sons new phone. When I realized, I informed her she made a mistake turning my phone service off and porting my number to my sons new phone and not turning his service on. She became increasingly condescending instead of being showing good customer care for her mistake. It's like they treat you like shit if they're not selling a new phone or adding a new line. Based on her demeanor of laughing and joking with the family of 4 that signed up getting 4 new iphones she just helped just prior to me. Management at this store continues to hire these untrained rude ass staff and encourage this behavior towards customers that don't purchase from them or get upgrades from their store. read more

This store need to be closed. Waited 6 hours to pick up the phone( even though they say waiting time max two hours) they just took it and cancelled it with no any explanation. Worst experience ever. read more

If you need to get new phone update plan have absolutely any questions big or small please please ask for Edwin. I had the most amazing experience bc of him. I had an absolute train wreck of a day with my old phone and I was not seeing the light at the end of the tunnel with this situation and we went to AT&T I had little hope to get anything resolved and thanks to Edwin I was able to not only get a new phone we learn a lot of important information. He was the absolute best. I could not be more grateful and happy with the service and experienced provided by Edwin. If you even go to do buy a simple case he's going to be the most helpful and it'll make you feel like you just met up with a long time friend. I hate buy phones I hate the phone company vibe but I'm seriously going to end up going back to this store for his help whenever I need it without feeling the dread of going in. read more

Anissa was amazing She took her time to explain in detail everything that needed to be done to upgrade my cell phone She went over all the options available to me and was extremely patient during the whole process read more

Von was help with my account and breaking down the plans and everything explained well

Von was very helpful with setting up my phone and transferring information. I definitely recommend him if you want service from this location. read more

So... still with At&T.... they have me done great deals to stay though... my original not so good experience was followed by an ok one. I was almost content with them again, but now, nope! Bought a screen protector - MASSIVELY overpriced, but mine had cracked (pretty new to have done so - it was probably still under warranty. They had sold it to me, but didn't mention it when I said it had cracked...) I learned about the warranty when I brought the second one back, after problems AGAIN within a week. The new one wouldn't let me use my fingerprint... and cracked badly after a very minor drop. They wouldn't give me my money back; only offered a replacement (even though it was only a week ago and the thing was basically a piece of very expensive, and fairly useless crap.) They had nobody working the register, so would have had to wait at least half an hour to get someone to ring up a replacement screen protector to have in a drawer as a backup only for an emergency because it really doesn't work. Class act, guys. I bought one on Amazon for a 2 pack at about a ¼ of the price - it reads my fingerprint just fine. I'm really thinking hard again about leaving AT&T. Have a few services with them that make prices more reasonable. Not sure the aggravation is worth it. read more

Another great experience at the store. Customer service is friendly, patient and knowledgeable. If they don't know it they will research it. It also helps to see their store manager (Oscar) walking around asking customers if they are getting assistance with their questions etc read more

I got AT&T because I was fed up with Spectrum. Upon getting AT&T the internet was great but getting onto the apps was a nightmare. The AT&T technical reps could not solve the problem on the phone. I finally went to the AT&T store on Tampa Avenue in Northridge. A very pleasant and professional young man named Von solved my frustrating problems. He is a great asset for t&t! read more

Will was the kind gentleman who helped me and my mom and he was very patient and smiling the whole time.

If you come to this store as a walk in pack a lunch. I've been here 2.5 hours and still waiting. Worst than when you go buy a car. Only 3 sales people service reduce yet prices still getting higher. read more

Whoever is running this store are a bunch of SCAMMERS! Especially do not go to Chris, you have been warned! He basically made me get an insurance for my phone that doesn't even work for my phone. He also stated, and I have all the evidence because he gave me a paper with all the info he wrote down, that I was able to trade in my phone and even gave me the amount for the trade in and now they're not honoring the price because apparently they have no idea when their "promotions" even end. The "manager" if you can even call her that her name is Alex and is one of the worst managers I have ever encountered. A very nasty, ill mannered woman. I have been an At&t customer for over 15 years and this is the worst service I have ever received. The icing on the cake? Call customer service instead. They were able to help me and even said they have no idea what this At&t store is even talking about because I was able to trade in and get the phone I wanted and nowhere did it say I couldn't trade it in. read more

I have ten years using the AT&T service and I can say that I am going to die using the AT&T service, there have been very few occasions when I have had a problem with the signal service, and I have visited several stores, but in particular they have always served me very well, especially a young man named Rubén, thank you very much for your attention and your help, I give you a 100 out of 100 great service. read more

Four stars for the wait times. I was told that it would be faster to reschedule my Internet installation by going into the store rather than calling the 800 number. NOT. Maybe this particular day was just a busy day. Anyway, very spacious store with plenty of seating for distancing yourself. Saw tons of associates walking around with quite a few customers waiting. I can't really explain that at all. I was finally helped by Jason who took time with me to make sure my needs were met. I was very pleased with his service and professionalism. Hopefully this time the installation will actually happen. read more

Honestly where do I begin... ATT corporate should do a better job of auditing their stores. I came in to 8 customers ahead of me when I saw at least 5 ATT staff members in the store. The employees switch 2 in and 2 out and go to the back and never come out every 30 minutes. I waited more than an hour just to give my old phone for a trade in. No employee here even checks in with you once you walk in. I'm not one to complain about stuff like this but just absolute horrible customer service. read more

AT&T Store - Zero employees walking around. All in the back room doing who knows what. - Mobile Phones Near Me - Northridge, California

I stopped by the AT&T Store on August 14th at 10:00 AM and waited just 15 minutes. Luis helped me upgrade to the new Samsung Fold 5 and took full advantage of their promo for upgrading any Samsung phone, no matter the condition. Luis patiently explained all the details of the upgrade and how it would affect my current plan. I'm really pleased with AT&T's service. 5 out of 5 stars! read more

Just trynna get money out ur pocket !!! They act like there saving you money but there just removing and adding stuff to your account!!!

I don't like going to stores very much, but now when I do I am going to come to this store. I was helped my Eric for some new phones and air pods, he was very informative and friendly. I had a lot of questions and he took his time answering them. I recommend this store to all my family and friends now. I love my new iPhones and AirPods. Thanks again Eric ! read more

Horrible managerial experience. My phone service keeps getting suspended and I came into the store for assistance on Saturday the 5th.. the manager Eric claimed he would take care of it... didn't call me back on Saturday. I called Sunday and was told what I need to provide. I provided that to them Monday morning... texted for any updates... no response, crickets again. I texted him Tuesday and nothing again. I've been calling the store all morning and surprise surprise, no answer. I left a message for the "manager" and still no updates. I wouldn't even say it's bad "customer service" because there is no service provided. Yelp needs to allow 0 or negative stars!! read more

1 star service there was an employee on February 22,after 1 o'clock I asked her was latina the only one with face mask black her to adjust my activation fee she said in a rude way she couldn't help me go to the store you opened account I had to waste my gas because she couldn't help me and she calls simi store that I was rude simi valley took care of me Linda helped me tremendously 5 stars for linda poor service in northridge read more

Went in today for a new SIM. Was greeted almost immediately. I believe one of the managers came by and even asked if I wanted water. Very friendly and accommodating. Had a couple laughs with one of the employees there, Von. Great service. Highly recommend this location read more

This location use to have great representatives when I first signed up for a business account. Within this last year, their customer service has been horrible. Today, the woman I spoke with (Veronica) had a bad attitude. I wanted to trade in my phone and needed some details explained on the process of doing so. She was not giving me her full attention and was busy talking to other people in the store. When she finally made eye contact and paid attention for that short time, she rushed the conversation instead of giving full details as I asked for. I am very close to cancelling my plan overall to go with other companies that would appreciate my business. It took my company manager 1 year to finally get our billing payment cycle right. A lot of phone calls back and forth with customer service and finally got it figured out. Today, my experience at a corporate facility was not good at all, maybe an exception for the gentlemen at the front taking in reservations as he was very helpful. I don't feel comfortable doing any other transaction with this particular corporate store, I am hoping that AT&T corporate overall does an overview of how their Sales representative treats their customers. This is not the first time I've had this issue here. read more

Disappointed in my visit I declined the insurance on my new phone yet Natalie the woman that helped me decided to added it anyway, now I have to call and have that removed before they charge me $17 plus tax that I declined from the beginning read more

AT&T Store - Receipt - Mobile Phones Near Me - Northridge, California

Went on Thursday around 1:30pm and it was empty so no wait. The friendly guy Adrian helped us out with everything. He was very nice, well-mannered, and patient. He helped us out with all the little details and we were with him for about 4 hours to change our service from metro to AT&T. He also recommended to trade in my moms and my current phone. So we both walked out with a new IPhone13 pro and iPhone 13 pro max with a good deal. Adrian was the best ever 100% recommend him. read more

We came in today to switch 5 phones to AT&T. And after the service we got today, I'm glad we didn't. They took my name down and i was supposedly the next person in the que. But as soon as the reps finished helping their customers, they would disappear to the back and not come out. After 30 minutes in the lobby, we walked out. Terrible service. I've had better service at a dmv! And I'm not even exaggerating. read more

Came here all the way from Canyon Country because the Santa Clarita location was very unorganized (young lady told us they weren't accepting any appointments at that time because she was by herself and the next person who would be able to help would be in 30 minutes). I made an appointment for 4pm, walked in at 330pm and was instantly greeted by a friendly young man to check me in. I waited 5-10 minutes and was called up by Jason. Jason was amazing! He was very professional, knowledgeable, and very friendly! Thank you for your wonderful customer service Jason! I was in and out within 30 minutes! read more

I want to thank Edberg and Adrian for being so awesome and helping the process of getting a new phone easy! They were both so knowledgeable and helpful in getting everything set up for me. Thank you again. read more

I finally caved today and went to this AT&T store to get a new iPhone and set up a new Apple Watch I received as a gift. I'm totally clueless when it comes to phones/electronics/computers so I've been hanging onto my iPhone 7 for dear life. So it was def time for a major upgrade. The guy who checked me in was super nice and let me know there was a couple people ahead of me. After a couple minutes he told me I would be up next. He was very polite and gave me great customer service. I let him know I needed A LOT of help since I'm clueless when it comes to phones. Eddie was my customer service rep and he was literally a LIFE SAVER. Frankly, I was a little embarrassed at how "non tech savvy" I was. He helped me purchase a new iPhone 12 Pro Max along with accessories I needed for my phone. He was super patient, informative, nice, and beyond patient with my million questions. I was really worried about losing the info on my old phone but he took his time and helped me transfer everything with ease. After we finished with my phone he helped me do the same with my watch. I'm so happy I came here today. I'm not as scared anymore when it comes to buying new phones or asking for help after this visit as funny as that sounds. I HIGHLY recommend Eddie and the rest of the team at this location. Thank you again for your help today! See you guys when the next new iphone comes out! :) read more

Horrible wait time, even when the store is empty of both customers and phones and accessories. This store, with all its empty shelves and ZERO accessories leaves you nothing to occupy your time, as you wait endlessly for one of the lazy employees to make a grand entrance from out of the rear or the store, or to place your name on a wait line/screen which even tho there are more employees in the store than customers... never seems to move! FYI ANY POSITIVE REVIEWS HERE MUST BE FAKE AND GENERATED BY THE EMPLOYEES read more

Always wait for ever Never simple Never easy Never competent Just wait wait wait Leave disappointed read more

AT&T Store - Mobile Phones Near Me - Northridge, California

Wait. Wait. Wait. That's what you do in this store. Second, the person taking your name for the list - doesn't matter who they are as I've been here twice - they are trained to ask you what you are here for. But guess what? They can't help you. So what's the point in asking? None. Because the first thing that the agent asks you anyway when they finally call you in is "how can I help you today?" Third, they all seemed are trained to chat with you for some reason (it feels like an interview about your life) - why? Each customer that sits with an agent is an average of 40 to 60 minutes. Even if you were staffed up with 5 agents (which they're not), the math doesn't add up to "fast service". Hope this helps you. TIP: Call and make an appointment first before you go so that when you arrive, you get on top of the waiting list. read more