Today I came in on a Monday, and although there were a lot of people ahead of me, the wait was not long at all. Kylie helped me with a complicated situation involving consolidating accounts and figuring out which items to pay off so I could save money. I have several devices on both accounts, and she took the time to research each one carefully so she could recommend the best plan for me. She even explained which devices I should not pay off yet because I would end up losing money. Oh my gosh, she spent hours helping me. She went back and forth between my two accounts and the representatives assisting her on the other end. She answered all my questions and helped me find a solution to my issues. I give Kylie an A++++! I love coming to this location because they never disappoint, no matter who helps me. Thank you also for the merch, the baseball cap, which Kylie offered to me with a smile. Honestly, she smiled the entire time, even though my situation was complicated. Luisa also smiled as she passed me on her way out. I love seeing those smiles, especially because that is not very common nowadays. Thanks again for such a great experience! read more

Came in on a Tuesday before 11am. Waited about 5 minutes and Britney came to help me. I was there to pick up a replacement phone. The whole process takes a long time to transfer information phone to phone, so bring a book or something to keep you from staring at the walls and listening to other people's conversations. Britney was very attentive, Knowledgeable and helpful. This location seems to get very busy but they had 6 customer service reps working the whole time I was there, which was about an hour. I would come back when in need! read more

All went well. Amber , the customer service rep was great! Will definitely ask for her again. She ordered me a replacement phone, because I'm having issues with mine. I got internet service about a yr plus ago and so far no problems whatsoever. I definitely recommend TMobile for phone service and internet service. Spectrum is over priced, their customer service isn't very good or nice and all their plans are over priced. You get so much more with TMobile. Strongly recommend them. read more

I stopped by this T-Mobile store today to look at their Samsung phones while my wife was getting her massage at another store nearby. I'm interested in upgrading my Samsung Galaxy S23+ but wondering if I should wait for the S26. The customer service here was great, a worker approach me asking if I needed help but I told him I was just browsing so he left me be. There plenty of parking here and the store is a decent size inside. They don't have a lot of phone on display but they have like one of each. They also have headphones, earphones and smart watches as well. The price will vary but I always have a good experience using their trade in option and save like half the price of a new phone. read more

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Came in today and was helped by Adriana to do warranty exchange on one of my phones. She was very helpful and patient. She took care of all of my questions and concerns. Leaving happy. Thank you for an excellent customer service. Adriana goes the extra mile! read more

T-Mobile Experience Store - Mobile Phones Near Me - Northridge, California

I wanna give a shout out to Brittany, thank you very much for answering all of our questions and even helping us with the trade-in, her customer service and personality were Primo. When I do go back, I'll definitely be asking for her. read more

I really hate lowering reviews, but I have just gotten so frustrated with this location. In multiple occasions I have come here when it wasn't crowded and just stood around for 10+ minutes waiting to even be greeted. Even when the employees are helping others & see me standing there I don't even get a "we will be right with you." They used to have someone at the door with a tablet to check you in and now nothing. You just stand around and around waiting before finally giving up and leaving. It's so frustrating when I come to this store ready to spend them my money and they just act like I'm not even there or just not worth their time. I've officially given up on this location and will find another T-Mobile location to handle all of my service related needs. read more

I needed some help with my account. I called up the Tmobile Customer Care and the CSR I talked to advised me to go to a local branch. This is the nearest branch to me. Upon entering, a sales associate greets you with enthusiasm. Asks what you're there for. Then refer you to the person who is capable in resolving the issue. Miss Jocelyn, handled my case and she is able to get the issue resolved. She made a few phone calls, guided her through it. And In no time, I was done. Private parking lot. read more

T-Mobile Experience Store - Mobile Phones Near Me - Northridge, California

Went in to get a new line and Amber assisted me. Ty for making the process fast and easy. Definitely would recommend coming to this location! read more

Maui was fabulous! He was super efficient and was even able to multi-task when coworkers had questions. Additionally, there was somebody at the door to triage incoming customers. Excellent service all around. read more

Since the Corbin and Nordoff store closed down a couple years ago. I usually send my friends and family here to this store. I usually ask for Yoshi or Edwin if they are available. I know they will be taking care of when I send them here. Parking isn't too bad, i do like they finally remodeled this place. I remember sprint use to be at this location but apparently sprint got bought out. This place looks WAY cleaner than before and more well lit. I would recommend try booking appointments first around the evening time or weekends. It can get crazy and the waits can be really long. There is a porto's across the street they have just built just in case your wait is longer than usual. Im not in the area, but when I am and if have any questions, ill stop by here. read more

I went in to pickup my new tablet and have the information on my old tablet transferred to my new tablet. Luisa helped me. She was amazing. She knew exactly what to do but more than that she took time with me, explained what was going on and was incredibly friendly. She is the type of person you really want to deal with during an in person encounter. read more

My daughter and I originally went to the Topanga Store for our new IPhone 16's. But they did not have the fuschia Iphone Plus. They did check and found out the Northridge store on Nordoff across from Portos had it so we went there. The store is very clean and the crew was very profressional. We purchased the Iphone Pro and Iphone Plus from Hector who was such a helpful person on so many levels. He patientally explain all the new features, He transferred all our information from the old phones to the new phones. He took the time to make sure the protector was done straight and no air bubbles at all. We were very happy with the way he handle our transaction and our visit to T-Mobile. If you have any needs for T-Mobile or looking to get a new phone, have questions, and want to be taken care of I suggest you see Hector. He will definately be our go to guy for T-Mobile Thank you Hector and crew. read more

T-Mobile Experience Store - Very helpful and definately have the knowledge to answer any questions you many have. See Hector - Mobile Phones Near Me - Northridge, California

My second time to this location and I just need to say the attitude everyone has here is sh*t ! Also finding out they didn't want to help me because I opened up a line at another store so they wouldn't get commission for my service anymore and that is why they sent me back to the store I opened my line with is beyond ridiculous! Wish I could give zero stars ! Typical T-Mobile meme looking workers ! Blahhhhhh go elsewhere save yourself from the long wait and no help read more

Today I went in to the store with my husband , my husband purchased a new phone for me for Christmas . We had a sales representative named Kylie helped us out . She was very attentive, helpful with any questions we had about the IPhone we were interested in. Kylie helped us get any addition items we needed for the phone also was helpful to getting the phone turned on and information switched over. I had my phone finished in the hour that was promised and was there to show me any new features on the phone. She is a great sales representative and had a great experience at this location. I would suggest to send anyone that needs a new phone or any other help to go to this store I believe you won't be disappointed . Thanks Kylie for all your help . read more

Cannot speak highly enough of Yoshi who went above and beyond for us. My mum lost her phone and Yoshi walked us through the process of activating her new iPhone, getting a new SIM card. She even helped my mum log into t account so we could track the last known location of her lost Android phone. And we realized that my mum's phone was probably NOT stolen and was at home. She was knowledgeable and provided excellent & quick customer service. Thank you! read more

Called and asked if they can see me before they closed they told me to come in, as soon as I came in a guy at the entrance told me they are not taking any people anymore. Might as well say they aren't taking people over the phone. read more

Edward very helpful and professional Thank you . Great Service . I'm so happy will come by again. read more

We just purchased IPhone 16 from this store. They are very helpful and friendly. It really saved us trips to trade in and get new iPhone ready to go. Other stores kept on restricting us and make it so difficulty and we almost gave up. We really appreciated the saleswoman's help. Two thumbs up. read more

I was in T-Mobile today dreading having to do a complicated transaction but I was pleasantly surprised. They helped us immediately. Seth was just the best! He was so kind, professional and knowledgeable. He answered every question with no hesitation and made the transaction seamless and expedient. He went above and beyond and was amazing!!!!! Thank you for everything, Seth!!!!! read more

Waste of time. Don't bother coming to this location. They're more interested in upselling than actually handling your concerns.

The representative, Aga, was extremely helpful and respectful. She provided excellent customer care, and I was very pleased with my visit. I give her five stars for her kindness and professionalism. read more

Aga from T-Mobile here was amazing! She spent almost 2 hours with us helping us transfer our SIM from our old iPhone 12 to the new iPhone 16. She helped us through the entire transfer process including data and was able to get things to process when other t-mobile stores couldn't. This is an amazing store with very good customer service. read more

Very unhelpful store. Go to fhe Topanga store instead! I wanted to remove one of my line from my account, because the person with that line wanted her own account. It took three visits and two phone calls later( one I did while in the store) and lots of tie to finally get it done. They give information in piece meal, and can't provide instructions clearly. read more

We just went in to buy an Apple Watch and upgrade our phones to the iPhone pro, Dewi was amazing. Super patient went over everything on our plan what. Her customer service skills just made it the experience of buying a new phone and accessories much more pleasant especially since the price is a lot sometimes. Her coworker was so kind, my son had dropped his phone and he picked up and sanitized it for him before giving it back. They adhere to social distancing guidelines and were sanitizing all high points Absolutely recommend going here. read more

T-Mobile Experience Store - Apple Watch - Mobile Phones Near Me - Northridge, California

I like the store it looks good from when it used to be Sprint they've remodeled it so it looks all nice and up to date I had an issue with my phone that's been giving me a headache for the last month I finally made it by here a gentleman named Edwin stepped up and offered some help and solve my problem really fast gave me some information that's really awesome and will help me use my phone a lot better because there's so much to these phones nowadays A lot of people don't even know ,but thanks again Edwin I hope his manager and boss sees this because he definitely was a great help and deserves a big Shout out.! read more

Thank you Marvin for your help! Your expertise, professionalism & will to help me and my family out brings great satisfaction to our choice with T-mobile read more

So glad to have come in today. Kylie was so helpful and patient! Thank you for the excellent customer service!

Calling out Elvia A, and Brian Ninh, worst customer service these two have provided. Being 16 yrs in this business, maybe you two need to find new jobs. I think it's time to move on. Some customers need your expertise to walk them through in helping them set up their phones as nice as possible. You, so called experts should project patience and good customer service to clients that are not tech savvy as you. An expert should be able to exhibit one's tech skills to your clients, not just an "excerpt" of your job description. It's part of your job. Do not be rude, if you feel you didn't feel like working that day, CALL IN SICK. read more

Richard was incredibly helpful in a very difficult moment. Thank you for caring Richard and making things easier on my family. It means more than you know. read more

Beware of a customer service representative named Jesus. The store did not have any management scheduled for the first two hours of the day. Not COVID friendly, no social distancing or sanitation between customers. I had to call the customer service line from my own phone to get the assistance needed. A woman Ty was nice, but the abuse I saw from Jesus gives this store a one star. read more

So in December of 2022 I ordered T-Mobile Internet. Of course, I was sold a bill of goods that it was the best out there, blah, blah, blah. So for $50/month I thought it was a good price. Well, it was a waste of $50/month for three months because I was never able to hook it up. My wallet was stolen and my debit card was cancelled so my auto payments stopped as well. I tried calling in March because I wanted to cancel and stop paying for something I wasn't able to use. Unfortunately, they were unable to help me because I don't have phone service with T-Mobile. Absurd. So I'm told I have to go into the store. I have a demanding job and travel often so I wasn't able to get in there until April 28. So I go in and after about an hour of sitting around, the young girl who helped me there said I owed $105 and if I paid that, I wouldn't owe anything else as my service was cancelled. I reluctantly paid the $105 and was assured I wouldn't owe anything else. Fast forward, I get bills for $77 because T-mobile reactivated my account without my knowledge or consent. I just got off the phone with a collection company (and, of course, this is after spending over an hour in the T-Mobile store AGAIN trying to figure this out) and they have extorted another $77 out of me for a service I was never able to use. I'm going to make a complaint to the BBB because I have now spent over $300 for absolutely nothing. I filed an appeal with the collection agency, but, of course, that fell on deaf ears as well. Shameful. read more

I visited the store after speaking with a T-Mobile customer service all day long. Elvia was rude and answered my questions with such a bad attitude. I definitely would not recommend this location. Go to another T-Mobile branch for help. read more

This store was truly amazing for my grandson and I . We upgraded our phones. Got incredible deals. Ervin was fantastic. Explained everything so carefully to us. Manager Caesar was also so great ! All the sales people were so kind , as well as the techs. If I cd give them 10 stars I would. Thank you so much Northridge Service and Repair.. ps I had more questions about my new phone .. Came back next day , and Ervin explained how to do everything I asked about. Took so much time to help me once again . Great Store, great people ! read more

I came to this store after getting no help at the store on Owensmouth. I am on their cell plan & was having issues connecting to the internet. Seth spent ALOT of time working on my phone & got it up & running. And showed me things to do in the future to help with the issue. read more

A few days ago I lost my phone and I was having a hard time trying to get a new phone due to a name mismatch on my ID. I went to 5 different t mobile stores and no can seem to help me. I was advised to go to a nearby corporate store and I was lead here. S/o to Jose and Cesar for saving the day, these guys are the best and were able to help me on the impossible task of accessing my t mobile account. We were left in a gray area and not even customer support could help us. They were very resourceful and took the time to figure out how to access my account again! Forever grateful for them and I highly recommend for people in the valley to go here! Very professional, patient, and supportive. They know what they're doing here. It was a pleasure receiving quality service and thanks to them I finally have a phone. This will be my go to t mobile store from now on. read more

I have never done a review, but now I must. We moved all 6 of our lines from ATT to T-Mobil. We all got new phones with one of them being the "new" Samsung Galaxy Fold 3. My son could not wait to use it. Not long after getting it he started experiencing problems with it. Connectivity, just disconnecting time and time again, glitching and more. We took it back to the store and asked to have it replaced. We requested a new one given the cost of this phone. We were told these were being replaced by refurbished only which was the case when we went in to make the exchange. My son was furious and we left. We learned soon after from calls to both T-Mobil and Samsung that this was a cover up. The store new about it, T -Mobil new about it and Samsung it. The Galaxy fold was not working with T Mobil. It was having serious issues. T-Mobil was trying to develop a fix, BUT THEY TOLD NOBODY of this issue. T-Mobil and the stores continue to sell this phone even though they know these problems exist. Instead of being honest and telling their customers, they continue to sell this very expensive phone along with the insurance and all the add ons How do they address it. They just replace the phones with refurbished phones....which were troubled phones sent back and refurbished only to be sent back out knowing they STILL will not work. This is just wrong in every way. It's dishonest, it's taking advantage of customers just to maintain profits, and it's inexcusable that the store personnel knowingly deceive the customers. We were duped and they don't seem to have any desire to right this wrong. Do not trust them!!!! read more

Ricardo the manager and Darrell are amazing people and great representatives. They help me through a challenging situation, and they were so helpful and patience through out. I would highly recommend any one to seek out there assistance!! I am very glad to have been helped by them :) read more

Andrew Duran was very helpful , friendly and got us the right phone for my pops thank you for your time. read more

T-Mobile Experience Store - Transferring my pops data to the new device - Mobile Phones Near Me - Northridge, California

I switched to T-Mobile very recently thinking they have a better service. Jasmine, T-Mobile rep, don't believe her when she tells you she will call you back. Twice I called and she never called back. A supposedly manager, Alvaro Castillo, very unprofessional and when you talk to him in person, he has the I don't care attitude. No personality whatsoever. Come on T-Mobile management, how can you hire people like these who do not know what it means by "Good Customer Service". The biggest regret I have is switching to T-Mobile. 3 of my siblings were about to switch with this carrier. Thank God I was able to stop them. Stay away from T-Mobile on Nordhoff across Northridge Mall. They deliver empty promises. read more