The LTL delivery sucks. The day of delivery, when I called for an estimate time, I found out the…read morecast iron triple sink was marked no signature necessary (not by me), so it was delivered outside between the house and garage, without my knowledge. The box has a corner rip and dent, and the no contact with the delivery company is the part that upsets me to most. If you call the Ferguson Home 800#, you will have a 10 person wait list before your call is answered. The delivery communication needs a huge improvement for these large items.

We are building a house and was referred to Ferguson. We walked around the store for 15-30…read moreminutes, walked past all the employees, but not a single person acknowledged us (from the moment we walked in until the moment we walked out). There were 1-2 customers who were also browsing so it was definitely not busy or short staffed. Some employees were even on their phones browsing social media! Let's say that you do need an appointment, the least they can do is say hi and ask if we have an appointment and if not, maybe they can offer us guidance! Isn't it the foundation of customer service regardless of our appearances? Scrolling through the reviews and this seems to be the "trend" of not acknowledging customers for years! Instead of responding a generic message, please take the time to re-train your employees. It does not take a lot to say "hi, how can I help you?"

The Round Lake, Illinois store is amazing. The sales representatives are fantastic. The manager,…read moreDavid, goes above and beyond. The delivery and installation of our new oven was seamless.

This is going to be a long one…read more We went to grand appliance to look at dishwashers as ours wasn't working properly. we worked with Joel - he was fantastic to work with, so much so, we ended up purchasing a fridge, microwave, washer, dryer and dishwasher. We were told all would come at the same time except the fridge; which was a 4-6 week wait. All seemed well until the delivery date. We were notified the night before that they would be here between 11 and 3; well, they called at 9 that morning notifying us that they would be there in 10 mins. Fine, glad they were able to make it sooner, however, notification of this would have been ideal prior to 10 mins away. Delivery shows up - the fridge is also on the truck; no notification of this, so we had to quickly clear the fridge. fine. now - they bring in the dryer and washing machine. the delivery people quickly noticed the back of the washing machine was clearly damaged and there were dents in the front and side as well. They didn't bring the right connections for the water as it was listed in the order form... The new dishwasher was broken when they installed it and didn't notify us. We had said we were going to keep all of our old appliances and do what we wished with them; well, about a hour after they left, we noticed they had taken the microwave. we were quick to call and spoke to the receptionist that quickly said "it's probably already scrapped" without even going to look. We called back the next day to speak with a manager of all items that went wrong. he didn't offer anything, minus, after a lot of talking about the microwave, to provide a new one as they found ours in the back and it had gotten broken in the move. We got our replacement dishwasher and washing machine a week later, but also had some back and forth about us keeping the microwave they offered us for free to replace our old one, but this wasn't documented anywhere so when we called for this to be looked into, we got a "we'll need to look into this". why wasn't this noted anywhere? clearly anywhere? who knows. This is our first time at Grand Appliance and I can't say we will be back or refer anyone to this chain. It's unfortunate as we were referred and had a great experience with the sales rep, Joel, but not so much with the manager we spoke to or the how this was handled. So instead of what could have been a couple hours of instalation with the perfect items, it turned in to 2 days of waiting for them, and to install the appliances. I would highly advise you shop elsewhere or ensure all is in pristine condition and nothing is taken. You're paying for brand new appliances, installation and items you've paid money for.

1. Cecilia quoted a price for a furniture set, then wouldn't honor it. She lied and said she never…read moresaid that. I called the owner, but he never called me back. No backbone! 2. We ordered and paid for the furniture, but it was never delivered. We discovered that Zachary had never entered the order and had sold it to someone else. No wonder they're going out of business. They are a bunch of idiots!

so me and my bought a washer and dryer dryer works fine, but the washer is not working. They told…read moreme that I had to contact Maytag and have them come out and fix it we just bought it and had it delivered yesterday. Delivery guys were nice and now don't know what to do. We might be out of 500 and some dollars for the washer and I caught up there today and he told me all cells are fine. he can't do nothing and he was really rude about it and when I was talking to him, he would cut me off and talk to other people and then tell to resume talking.

Ordered a new dryer from Home Depot after checking prices at a few other outlets. Their price was…read morevery competitive, ordering online was fast and easy and delivery was in two days from ordering. Their price delivery and installation crew were efficient and courteous swapping out our old broken dryer and hooking up the new. In and out the house in under 15 minutes. Expressive!

I waited 10 minutes for wood to be cut AFTER an associate said he would cut it and another…read moreassociate walked by me 4 times, looked me in the eye, didn't acknowledge me or ask if I needed assistance and walked away. She finally came back and asked if I needed help and began to cut the wood but then said she was sorry but had to take care of something instead of taking literally one minute to make the cuts. Then the cashier rang me up for 4 pieces of wood inserted of 2, completely blank stare and not paying attention. Terrible customer service experience.

This place is a fun treasure hunt! You'll find all sorts of random stuff on their shelves. I…read morediscovered a lot of Costco products I've seen in the stores, at more competitive prices -- in some cases it's because it's missing a component, i.e. instead of a 6-ct of their tuna, it's a 5-ct, but still cheaper than what you'd be paying at Costco. So it's a great place to find a good deal. And if you're interested in military-grade shipping boxes, they have a huge supply in the back lot. A staffer quickly took us back there to shop around for whatever we wanted and brought us a cart as well in case we found a few things we were interested in. Staff in general were very accommodating and friendly and the service was terrific. So glad we found this place!

Great household items toys electronics appliances clothes. At a discounted cost to the public. open…read moremonday -friday 9 to 5 . Saturday 10am to 2pm only. closed Sunday.

These guys are amazing.Johnstone Supply is known nationwide by professionals in the trades, so…read moreyou're liable to be rubbing elbows with pros in heating, air conditioning, refrigeration. When I need appliance parts, these are my go-to guys. If you know what you're doing, this is the place to go. If you're a rank amateur at appliance repair, you'll find the counter men here to be helpful in making sure you get the right part. You might want to avoid going first thing in the morning or late in the afternoon, because it's prime time for field guys to be replenishing supplies and getting parts for their immediate tasks. Also bear in mind that these guys are parts pros, and not repairmen. Don't be looking for advice on diagnosis of a problem nor advice on what is wrong with your dryer/refrigerator/washer but you can expect to get the parts you need for your repair. Parts are sold here at a fair price. (They usually have lower prices than the Internet parts depots, and you'll have your parts today.) This location has been keeping my furnace, washer and dryer operating for many years. Well, okay, I've been keeping my furnace, washer and dryer operating for many years but it's been with parts supplied by Johnstone.

From the owner: Johnstone Supply Milwaukee is a leading HVAC/R Wholesale Distributer with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

Same day, walk in appointments for Dyson servicing. You walk in, are greeted, scan a QR code to get…read morein the queue (if there's a wait), someone meets with you maybe even while you're filling out your form. The online form you fill out at the beginning then helped provide status communications to me throughout the process. This was nice. I could see it being even more helpful for those that need to leave their Dyson product with the service team. Then, you give them the run down of what's wrong, they take it back to test it, tell you the results and, depending on if they have the part(s) in stock, they'll fix it on the spot, collect payment and you'll be on your way. I was there a short time since they could fix it right away. Staff was attentive, knowledgeable, and helpful. Service was speedy for my specific situation, payment was easy to make, and the process was smooth. All in all, I paid $140 for my Dyson animal cordless stick vacuum to be operational again which is cheaper than a new one. My Dyson was up and running like new, if not better! The whole household was happy; the spouse commented on how powerful the turbo function was again! That said, the part they replaced on our vacuum also came with a warranty so should it break again it would be replaced. This holds true for any part that needs replacing which is great. I appreciate services like this because all too often we buy something and then toss it away when it stops working versus having it serviced and keeping something out of the landfill. Lastly, they also sell a variety of Dyson products here as well. It's a great place to be able to try and test something, as well as learning more about them, before making a purchase. Highly recommend.

I've been a Dyson customer for years, but my recent experience at their service center has left me…read moredeeply disappointed. When I brought my vacuum in, the technician told me it needed cleaning for $25 and agreed I could clean it myself. He then cleaned it anyway -- without my authorization -- and charged me $25 regardless. That's not a service fee. That's a charge for something I never approved. Dyson's customer support response was equally frustrating. Rather than acknowledging the unauthorized charge, they pointed me to their terms and conditions and offered a 20% discount on a future purchase -- as if I'd want to buy another Dyson after this. $150 in repair costs (the $25 plus a $125 part they say I need) is a lot to spend on a vacuum that has repeatedly had issues. What I needed was honest advice about whether this repair was even worth it. What I got was a bill I didn't agree to. Dyson's products are premium-priced. Their service should match. It doesn't. I won't be returning.

It had been years since my last visit…read more We found a great variety of gardening products for our bird-feeding project. My favorite: the Gord-O bird house. The staff was good in assisting us and answering all our questions. It is pricier than other stores but the quality is good. Let's see how long the items purchased last!

Absolutely ridiculous how expensive their artificial trees are, even at half price. I can go to…read moreWalmart & buy a tree for a tenth of the cost & they look just as nice. Steins used to be a good store until Mr. Maurice Stein left the business. I had worked with someone who worked at Stein's back then & she said the same thing, that it's not the same anymore & that it used to be a good store. That's what happens when you farm out the business. Now the store is just overpriced stuff. You can go to Walmart & buy the same stuff for so much less. Shame on you! Other reviewers are correct. Staff is not helpful here & there is no customer service. Also true is that they do not honor their guarantee. I tried to get credit on a burning bush that withered away & was told it was my fault. Really, then what is the guarantee worth? I don't think I purposely killed it to get a store credit. I went to Lowe's & bought a burning bush for half the price & it is still thriving to this day.