Went in to get my Dyson Humidifier repaired, I had also ordered a new Humidifier and Purifier directly from Dyson. Without any hesitation Patrick, the manager, went into the system to make sure my orders were done correctly but one had actually been cancelled due to the representative misspelling my name. I ended up purchasing the new Humidifier directly from him at a much better price, same warranty. As a matter of fact, such a good price I purchased 2 and was able to take one home right of way and the second was sent to me overnight. Dyson is no longer making the Humidifiers due to the consumer not buying enough of them. I love mine! It makes such a difference, especially in the winter as a humidifier and in the summer as a fan. It puts humidity in the air and it uses Ultraviolet Cleanse technology, exposing every drop of water to ultraviolet light, cleaning the water before it gets into the air. I copied the explanation from the Dyson site: "Ultraviolet Cleanse technology. Water from the tank is channeled along a specially-designed cold cathode UV-C bulb. It uses an intense shortwave light to penetrate cells and disrupt the DNA of organisms such as bacteria, viruses and mold. A three-minute cycle kills 99.9% of bacteria in the water Patrick was very knowledgeable, professional and friendly. I would have not known my order was cancelled if he had not checked on it right of way. I would recommend purchasing one from him directly while they have them in stock. If you are not interested in the Humidifier check out the other products he has available at his location. S Maria R. read more

I spend and hour plus on the home office line trying to get a product part. At the end they said I was only out of warranty for 2 months and they would send me the part as a one time concession. I felt it was overkill because I thought they only needed to replace a small piece instead of the whole part at 149.00. The person at this repair shop felt the same way and resolved my issue in minutes by giving me the whole part for free. The home office did not have any parts in stock. But the repair shop did. I would never go anywhere else but the repair shop for dyson questions. Fabulous job with no hassle. After my run around with the dyson home office I would question myself to buy an eight product from them. read more

I want to thank Brittany for the outstanding service I received at the Brookfield Dyson service center. I had an older model Dyson in need of some costly repairs, so much so that purchasing a newer model became a consideration. Brittany was amazing! She is very knowledgeable of the various Dyson models and helped me understand my options - repair vs. purchase. She was very patient and supportive and answered all my questions. She even let me take a unit home to try out and allowed me to return it the next day for it did not meet my needs. Great service - thanks again for all your help! read more

I really love my Dyson vacuum, it's my second, but it was not maneuvering easily, and did not seem to be picking up as well. Brought it to the Dyson service center and got five star treatment from one of the associates, John. it's a pleasant environment, clean and white. Gives such a different impression of other vacuum cleaner, repair shops I have been in. I was immediately helped, my problem was diagnosed, and my vacuum was fixed and updated with a new hose and beater bar within minutes! Fair price, no pressure, but John pleasantly answered all my questions. Thank you! read more

I would like to give a Large Thank you to Brittany!!! I visited her store 3 times last week, The first to have my Dyson checked and fixed, super fast service. Then she took all the time I needed to ask questions about you newer models, and products. Then I came back on Friday with my 94 year old Mom, and she spent more time graciously answering all our questions about air purifies. We walked out with one plus I added the Dyson 3 pet vacuum! So happy and Thankful She is a wonderful person, to represent a great product Thank you for the store, and a Brittany!!!!! read more

Bobby!! Was amazing!! Received an email that this service center was opening up and knew I just had to go. Very quick and easy answered all of our questions in regards to our vacuum cleaners and fan. We have had our Dyson since 2012 and it is still going strong thanks to the Service Centers that Dyson has opened. I mean who doesn't like FREE diagnostics!! And if anything is wrong they are prepared to fix or recommend replacement of parts! Definitely recommended and will be back if needed!! read more

My Dyson Cordless Stick Vacuum which is less than a year old stopped working. I took it in to the service center on my lunch break and expected it to be a wait or that I would have to leave it there, however I was quickly greeted and my Dyson was looked at and fixed in under 10 mins! We also chatted about an older Dyson vacuum I have and discussed some service on that. this place has amazing Customer Service. I would highly recommend going here for all your Dyson needs.- C.Stoner read more

My Dyson had a couple of broken parts, so I went online to determine where the nearest service center was located. I was shocked to find out it was right in Brookfield. I drove over to the store and was greeted by Lathan who greeted me immediately and was able to help me obtain the replacement parts I needed. He was extremely helpful and I left the store a very satisfied Dyson customer. If you're having issues with any Dyson products, this is the place to get in-person support. read more

We had the pleasure of meeting John at Dyson Service Center in Brookfield Wisconsin. John was not only a fantastic repair man but with his suggestions and knowledge of the Dyson products we bought 3 other products from him. John was extremely quick to handle our needs....not only for us but the other customers that came before us. John is a true Asset to the Dyson Corporation....we think he would be a wonderful trainer for new or existing employees. read more

My one-year-old Dyson vacuum was making a lot of noise when the carpet cleaning roller-bar was activated. Following the directions on the website, I took the floor attachment apart to find out the bar was damaged on one end. The Dyson warranty call center sent me to the Dyson Service Center in Brookfield. I walked in, and within 5 minutes the roller bar was replaced for free. Thank you Patrick for your very efficient service!! read more

Unbelievable excellent service. My vacuum's beater bar was not working and my Dyson was making a horrible noise along with a burning smell. I walked into the service center, the guy took my vacuum cleaner, asked me to fill out a card with my information. I no longer finished the card and sat down and he was literally bringing my vacuum cleaner back to me all fixed and ready to go!! i was amazed! Excellent service! Thank you! read more

I took my Dyson Air purifier in yesterday to have the power cord repaired after being chewed by one of my pets. The repair was done by Patrick and it was completed in no time (1.5 hours). I expected to have to pick up the next day but it was perfect timing for me to drop off, grab coffee with a friend and come back to pick up. Patrick was very polite and make the experience efficient and easy! A wonderful experience with Dyson! read more

Amazingly fast service! I'm not kidding. I think a total of ten minutes from the time I walked in the door, Patrick diagnosed the issue and GRACIOUSLY gave me a new connector. Our V6 is just over two years old and we love it! While a lower end model, Patrick didn't say anything negative or try to upsell me. He was efficient, knowledgeable, and super nice. Why can't doing business with everyone be like this? read more

This was arguably the best customer service experience I've ever had. When I called to get information about the business they stated that walk-ins are welcome. That couldn't be more true, I showed up out of the blue on a rainy Saturday. They listened attentively to my issue and resolved the whole thing within 20mins! If you own any Dyson product, this is the place to take it for repairs. read more

This place is heaven sent! Our V15 Detect was repaired for a fraction of the cost of replacing it. Unfortunately we were just past the two year warranty otherwise it would have been free. Lathan was incredibly helpful, patient and knowledgeable. He also diagnosed and repaired an issue on the brand new V11 was bought which was repaired free of charge. I can't recommend this place enough! read more

If I could give them a higher rating than 5 stars, I certainly would. I visited the Dyson Service Center after receiving an email that they were now open. Very convenient since my Dyson Absolute V6 just started acting up on me. I was greeted by Bobby who quickly diagnosed and fixed by Dyson. I will be back for any other service that I need or when I'm ready to purchase a new unit. read more

With a home full of German Shepherd hair a good vacuum is a must and I defiantly put mine through the ringer. Patrick at the service center was polite, professional and able to solve my concerns in a very timely manner. I am grateful for the wonderful service and will return to this new Brookfield service center should any other concerns arise in the future! Thank you! read more

Extremely easy to contact customer support and service as well as come in to have my Dyson blow dryer looked at without setting up an appointment. Brittany was very professional and kind. She took the time to explain what she believed to be wrong with my Dyson and to troubleshoot the repair immediately. I could not be more pleased with my entire experience. read more

Brookfield location just west of Home Depot. Customer Service exceeded my expectations. Bob and his Associate were pleasant and proficient. Having this Service Center near by eliminated the less than desirable e-Mail communication with Dyson. I am grateful; if you have a Dyson that needs an overhaul or even just a tune-up. Give them a call. read more