Alice in checkout is the most condescending person in Best Buy, she tells lies that coupons can't be used in store and forces you to order online and then come pick up in store. Since she's been at Best Buy for a while she doesn't care about customer service anymore. Glad I don't have to work next to her everyday, feel sorry for those that do. read more

These guys will NOT do a refund on something I bought. I bought a brand new toy for my nephews birthday. I waited 3 weeks, tried to do a return (it was wrapped, when opened didn't work) - they said I had to go through the manufacturer. Completely dumb. This is why people buy on amazon, ebay, etc - and this is why you have a 1-2 star rating for all your locations. read more

what kind of store gives a 15 day warranty on items? I recieved a ps5 as a gift, in the middle of a move. the item was not even unpacked from its original box for the first 20 days. Once I was settled in, I got to unpack and connect the ps5 to the tv. Within a minute of starting the ps5, the fan kicked in very loudly and shut off automatically. Keep in mind this is 3 weeks after I have received my gift, and it hasnt even been unpacked. I tried to start it again, and the same thing happened; the fan loudly kicked in and the device shut off. I took it in to the store 36 hours later, and I was told that I need to contact the manufacturer. and that the item will not be accepted by the store. I will never go back to a best buy again. there are other stores with much better service. With this type of service, you guys wont be around for too long. read more

Great job getting a 98 year old senior an easy remote to watch her Korean soap operas . Everyone so helpful!

My boyfriend and I were helped by Ali. He was very knowledgeable and helpful. He showed us sound bars and took the time to show us options.

I recently came here to get a new ipad and the staff were nice a helpful. Before getting the ipad a geek suqad staff told us something that was false and the manager Jonathon gave us a 50 dollar gift card. We did have some problems with the service but they told us to go to dyno and dyno did help but other than that, this bestbuy is not to bad. read more

literally THE WORST service!! DO NOT PAY for any total rewards membership. the geek squad service is terrible. Make a note that if you want to make an appointment, you have to go to the department in which you need service. So for instance, if you need to schedule a set up for home electronics like TV, etc. then you have to go in to the Home TV theater section. We got in line to schedule a geek squad appointment in the geek squad line up at the front and after waiting in line, they sent us to the registers which was a long line even though we were not purchasing purchasing anything. They made us get in line anyway and after a long wait the cashier at the front told us that we were supposed to go back to Home electronics to schedule our appointment since we need a TV set up appointment. Nobody knows anything. We went up to the front to see if they can tell us where to go to just make an appointment instead of having to wait in line with everyone else who was making a purchase and asked the customer service representative who greets you when you come in. She knew nothing directed us to the cashier as well. you would think that if you're upfront asking how you can help that you would be able to give the right information and direct customers to the right place and not be sending them all around the store. We basically went to every department and register anybody in Blue basically to ask where we can simply make an appointment because online was also giving us some issues. The pick up station also directed us to the checkout lines. Nobody wants to help you. in the end, that was how we found out that you actually have to go to the department where you need Service to schedule your appointment. Reminder the cashier in the front does not make the appointment for you if you need Home electronics. If you don't have at least an hour to waste. but definitely do not come into this location thinking that you are going to get proper service and be in and out. They will apologize again and again, but nobody really has any idea. If I could give it a zero stars, I would. read more

Really don't want to pile on Best Buy, one of the few remaining brick and mortar stores that's barely hanging on to existence. But why oh why have they decided to close its entire return/exchange department and pivot it over to the checkout area? So now, you have cashiers, who are already small in number, having to do exchanges and returns in addition to their retail duties. This has caused the single line to the registers to pile up for transactions that should take a matter of minutes. Yikes! read more

I had a disappointing experience at your store. I found it difficult to find a salesperson somebody did approach my dad who has dementia initially, but by the time I returned to my dad, they were gone. I asked another staff member for help with a TV, but he never came back. I overheard someone telling him he could go home, then was told someone else would assist me .. no one did. After nearly 20 minutes of trying to get help, one staff member -- an Asian gentleman whose name I didn't catch -- finally stepped in and was very helpful. Unfortunately, he was the only one who showed any professionalism. I could have just bought on amazon but I just wanted somebody to tell me what they thought was the best one spent over a thousand dollars on a TV you would think that there would be more help.... read more

People worked overtime until midnight distributing switch 2 for everyone, isn't this amazing! read more

Best Buy - Nintendo Switch 2 - Electronics Near Me - Pasadena, California

Paid 50.00 for Zagg screen protector the salesman lied never go back here again bunch of theifs

Called to verify whether my parents had a protection plan and "Manuel" was exceptionally rude and difficult on the phone. Last time I checked if you're in customer service there should be a level of politeness. Instead I'm greeted with sighs and a passive aggressive attitude over the phone. Poor customer service. read more

Don't use this store. I ordered a 75 inch TV and selected pick up at store. _After_ I placed the order, it provided me with information about what size car is needed to pick up at the store (not before!). Well, you can't lay the TV flat in the SUV, so it wouldn't fit upright. I called Best Buy and got an automated menu and was told that I had to use the web site to modify the order for delivery. On the web site, of course, the modification for delivery was grayed out. So I called, and after being transferred to three different people (and waiting on the phone a half-hour) I was finally able to get it changed to home delivery. read more

Good size store with a lot going on, keep in mind they are trying to promote ordering online and doing store pickups but you can still go into the store and shop like normal. My advice would be to not ever try and call them on the phone because they will never answer their phones. You will literally wait on hold for as long as you're willing to wait. Trust me, I have experienced this more than a few times so save yourself any emotional distress and just go to the store. Manager is friendly as well as the staff are eager to help you. So it's worth the social interaction. lol read more

I bought a dishwasher from best buy. 7 months later it is not working. It is still under warranty. I called best buy and they switched my appointment times for a repair 4 times in 2 wasted hours and sent me to sears. sears does not honor the warranty and they sent me to bosch. best buy does not have a store phone to answer questions. as bad as the depot and lowes are, best buy is a worse. read more

Do not order from best buy!!! They shorted me a 300 dollar ssd and they don't want to refund my money or send me a replacement... @Best Buy do better!!! @Best Buy read more

Horrible attitude. Just awful. Bought 2 laptops here 4 years ago, and they tell me nothing can be done to fix them. Just trash them and get something new. I can't believe we bought 2 laptops here 4 years ago. Never ever again. I'll pay more, but somewhere else. First, they suggested I get a Geek Squad appointment, which you have to schedule for a specific day and time. Once you come to the appointment, you find out that just for diagnostics, you have to pay $100 per machine, and this does not include actually fixing anything. How horrible is that?! They should disclose this before the appointment is made so the consumer has the chance to make an informed decision about whether they need the appointment in the first place. To make an appointment, they ask for your ID, address, cell number, and email. To remove your personal data, you have to call an 800 number, as they won't remove it in the store. Huge waste of time. Terrible service. High prices and a misleading, deceptive way of dealing with customers. If there is anyone there who cares to help me, call me at 323-825-3742. Stay away from this store. Image attached : This is their manager. With a calm voice and a smile he will tell you that "it is what it is" , there is nothing that they can do for you. Just deal with it ! read more

Best Buy - Electronics Near Me - Pasadena, California

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I went to look for a computer, the staff was not very helpful. They tried to sell what they want, not what I want. There was almost no choices, besides there is no after sale service, clients have to pay extra $179 to get it. read more

Fernando did a fantastic job explaining the multitude of questions I had regarding all the TVs they carried. He was friendly, patient and extremely knowledgeable! No pressure just helpful service! We actually came back the following day to purchase the tv and a different salesman Shane helped us equally as well with the final sale! Both of these gentleman made the whole process easy and fun! Very happy we went to this Best Buy for our new TV! read more

Bought a laptop to check out this morning and it wound up not being able to do what I wanted it to, so I came back to return it - new in box, reset to factory settings, etc. Was treated so disrespectfully by the return staff at front checkout area - told dismissively "oh so this $2500 laptop doesn't do what you need it to, huh?" And basically felt like the guy processing my return (older Asian male employee) was trying to shame or pressure me into keeping it. Not cool, especially when I had triple checked this morning on the return policy - how long i had to return it, what condition I needed to return it in, etc. Next time I'll just go to Apple in Old Town. read more

Convenient location with plenty of parking! I bought my laptop here (right when Covid hit and we had to work from home). I came in recently to pick up and item I ordered online and the process was so quick and efficient! He checked the order number and my ID and i got my product and was out! Now the box was damaged (ninja blender) but it was just the top and he told me I have 14 days to return if I need to. Overall, I have had good experienced here and no complaints. read more

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Rude customer service on the manager level. They would rather have the employee explain the issues rather than the manager themselves. Would not come to this location as there are plenty of better locations around the area. read more

Best Buy customers beware! Once you buy something from them, you cannot reach a person in the store by phone if you have a problem. They send you to a person that's in another country to speak to. Terrible customer service. You physically have to go in to handle the problem. I will be canceling my order. No wonder so many stores have gone out of business. I would give them Zero Stars! read more

The worst experience I've had in years! They customer service is terrible. Never enough people to help. The computer keep crashing and wasted two hours of my time after they couldn't figure out how to debit the money back on my card. They selections are very minimal. The manager Tank for the geek squad is under qualified. He's not very tech savvy and isn't good with customer service. He couldn't figure out basic problem solutions. read more

Best Buy - Electronics Near Me - Pasadena, California

It's been a challenge getting the popular gaming consoles like the PlayStation 5 and Xbox Series X but I got lucky getting it from Best Buy! Most important the staff at this location are so friendly and helpful! ::Experience:: Best Buy offers Contactless Curbside Pick Up (this is not available to all stores) which is so easy and convenient. After ordering online choose "curbside pick up" and when the order is ready you will get an email and a notification on the application giving you instructions on what to do when you arrive at the store. The staff brought out my PlayStation 5 and Xbox and they placed it in my trunk. If you can't pick up your items, someone else can get them for you. All you need to do is choose "Alternate Pick Up" on the app and indicate their name. You are all set after that! Oh! You can also extend the pickup date and sometimes they ask to see your ID and the credit card you used to purchase the item. ::Safety:: The staff wore masks and hand sanitizers are available. ::Customer Service:: -Juan and Helene provided exceptional customer service! ::Tips:: -Download their application. It makes shopping online so much easier. -Sign Up for their rewards program. When you reach a certain level, the perks are great! For example, extension on the return date policy, free shipping, and same day or next day delivery. ::M's Notes:: -Parking Lot read more

We came here again over the holidays and I purchased some items and gadgets for family and friends. Parking is always a pain here. But I like this location. Service was ok, didn't have any bad experiences. I got my TV for a gift I was getting for someone at a good price. Didn't have to get anything back. read more

Hands Down is the worst experience I have ever had with a retail store. The pictures are of the "professional install" I paid them to do. They left all the wires showing and when I asked about the it, the employee said "if you don't like it, you can have someone else do it". I asked for a manager and they told me there wasn't one. I contacted customer service, who said they would have a manager call me. No one called me. I had to repeatedly call customer service, who said they would have another tech redo the install correctly. I arrive for the services and they tell me they can not do the service based on my vehicle. Iaskedk for a refund and was told no. Iaskedk for a manage, and they brought me a supervisor who looked me right in the eye and said I could not have a refund because they did install it. I sai, Look at all the wires, you're telling me that is acceptable? He said there was nothing he could do. I asked for the store managers name and the district managers name so I could follow up. They told me they are not allowed to give me their managers' names but someone would call me. I left and called customer service. After a few days of customer service calls with no follow-up on their end, I finally got a customer service rep who connected me to another in store supervisor. He asked me why I wanted to speak to the district manager. I told him a refund. He said a refund? Did my team remove everything since they installed it. I said no, all the wires are still hanging there if he would like to see them. At that point, it made sense to him to contact his District Manager to call me. It took a few days, but the DM processed my refund. read more

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Shop on Amazon instead. Lousy service. Lousy return policy. 14 days to return things?! Ridiculous, especially if it is within 30 days and the box has not even been opened. And no flexibility. Just a matter of time before this company should go out of business. read more

Bought a $5,000+ projector and had Best Buy mount it on the ceiling after being told that meant they would handle any warranty problems. Two years later the Epson projector died, and Best Buy said "bring it into the store" and we will process the warranty claim. "The Geek Squad no longer installs TV projectors." Epson is sending a refurbished unit me. But now I have to pay someone to swap out the unit. Avoid Best Buy for anything that needs to be installed. read more

Horrible service I came to have my laptop check out and the girl that was helping me didn't know what she was doing kept going back and forth and looking at my resume when the issue was my Microsoft account . She kept telling me to put passwords and different emails . Literally waste of time I asked her if someone else can't help and she left and waited 10 minutes nobody came out . So I left horrible customer service read more

The old lady manager which works 24/7 is absolutely unprofessional. Condescending and rude customer service. Will be filing official report with corporation read more

This is the local Best Buy in town. I've been coming here for years. One of my friends from high school used to work here as well so this store is near and dear to me. Things have changed a bit since then but they've adapted with the times. Everything is very well organized and labeled clearly so you know which department you're going to and there tends to be a decent number of team members that are working here. So you've got somebody to ask questions to in case you need something answered. I remember coming out here during the holiday season and it was always kind of busy in a good way. For my most recent trip, I had to return something so I went directly to the customer service side which is to the immediate right of the main door. The team member there was very friendly and was very quick process. Great store that's still around especially if you need something right away or if you're looking for items that are tangible and comparing different models of things. There is a lot of parking here in this plaza but they can get a little bit hectic. Drive slowly just in case and be mindful of the other cars and pedestrians. read more

Great service thanks to Stephanie's help! She was very informative and made our trip quick (:

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. Some of the staff also wear gloves. There are some hand sanitizers available for customers to use. This place is open with limited capacity. They are not sanitizing in between customers. While I was here doing some shopping in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: In this shopping center, there are plenty of parking spots, so you don't have to worry about parking at all. Prepandemic parking was a breeze. I never really worried about parking except during the holiday season. Black Friday parking can be a pain. But during the pandemic, there are a lot of spots available. The spots are pretty big and wide. You don't have to worry about people dinging your car. Store: The store here is well organized, tidy, clean, and neat. The aisles are a bit wide. Everything is placed in a manner that makes sense. Curbside pick up is available if you choose to order online. Staff: The staff here are very nice and helpful. I was able to return my product within 5 minutes upon entering the store. read more

Like others, I wish I could give this Best Buy negative stars. Horrible customer experience started with me going to the Geek Squad for help with my emails. The woman spent 40 minutes poking around and couldn't fix the problem. She agreed I should just get a new computer. I was told you need to get on the list to get a salesperson, and one of the employees told me I was on the list. But no one came to help me. After 30 minutes, someone finally asked if he could help me (unrelated to the list). He was ok, but when I went to pay they told me they would not set up the computer for free for me (like they did for my last one) but that I had to buy their protection for $179.00 (before tax). They also told me I should buy a new Microsoft suite for $80 when I already had a Microsoft account. So I bought both, and went back to the Geek Squad for help. I was told to come back in 2 hours. I did, the woman scanned my computer and said "Ok I need to take this and your old laptop to transfer the files and it'll be ready in 7-10 days." I was shocked and don't understand how Best Buy would think this type of service is acceptable. Who can be without a computer for 10 days?! She told me that they are just busy now so that's all they can do. I took it home and found a great guy in Pasadena that came to my house to set my computer up and transfer the files in just over an hour. He was cheaper than the $179 "protection" plan. Then I went back to the store to return the Microsoft suite and cancel the protection plan. I was told they can't help and I had to call customer service. The only part of this transaction that was good was the customer service lady, who was helpful and refunded me. HOWEVER I learned that we already had the "protection" service at $200 a year, and have been paying that year after year for no reason. And WORSE - they charged me for the protection plan again for my computer when I already had the plan! Had I not caught this we would have been paying Best Buy $400 a year for nothing. read more

Best Buy Pasadena Store at 3415 E Foothill Blvd Pasadena, CA 91107 Horrible Customer Care. Went for Geek Squad Installation and was initially given the wrong info and they had no intentions of helping. The name of the Manager is John working on Sunday 7/29 around 1 PM. These employees are the reason you are losing business. Will never come back to the store. Avoid the store at all costs. Posting these reviews on all websites. read more

Two bad experiences=never coming back. I called ahead to confirm they had the cables I needed. Show up at the store and they did not have them but they were happy to sell me something at twice the price. I bought a Breville oven for $400 and the box came with a huge dent on the side. Clearly the box had been dropped in a big way. After getting home and setting it up, the fan sounded like a lawn mower. I brought it back the next day and repurchased the same thing at a lower price from Crate and Barrel. After seeing the differences in how the new one was packed, it was clear that the Best Buy one had been returned before and they resold it to me. Never coming back here! read more

Best Buy - What dent? - Electronics Near Me - Pasadena, California

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I've been to this store a few times over many years. The customer service has taken a nosedive. Before Labor Day I went to the washer/dryers and this guy promised to call me about getting someone to come to my house to measure the area. He never called. As a matter of fact, he was pushy about getting rid of me in the--as if he had something better to do rather than sell washers and dryers. So he looked up my account and said he'd call. I ended up going to another Best Buy in Culver City. That sales person was phenomenal! Glad I did that. I ended up buying a set from him. Other occasions, including today, I have gone in to buy electronics... like adapters and accessories. Most sales people walk right past me and even look me in the eye but don't greet me or ask if I need any assistance. If I stop someone in the store to ask for assistance they seemed rather disturbed. Most cashiers are decent so that's why they get two stars. I mostly buy things that I need right away from Best Buy or else it's Amazon. Best Buy-- better up the customer service because people take notice. You could be the next store to close. Amazon has pretty amazing customer service. read more

I arrived at Best Buy before 7:30 pm without an appt for Geek Squad, so I had to get in the line to make an appt. Luckily I got Christian, because he took care of me. Again luckily there was a cancellation, so he was able to make an appt for me on the spot for 7:40 pm. I'm sitting here waiting for my laptop..... and it's back! Rihanna said she receded the battery and said that the battery should be fine. About to go home and charge it up to confirm! Will let you know what happens! read more

Sorry to give this store 1 star ..... but I will explain. The 1 star is mainly for Best Buy itself. This store... probably 3 stars Warning: DO NOT EVER PURCHASE A PHONE WITH TRADE IN OPTION ONLINE. I HAD THE WORST EXPERIENCE. I literally got stuck at this store for 5 hours The reason is because if u purchase anything online, and u want to cancel or change, they will just tell u to call customer service.... So DO NOT VISIT THEIR STORE.... Because it will be a waste of time I purchased an iPhone online, and wanted to not trade my phone in. The process : they make u purchase the phone for the full price first, then, they will provide a rebate back to u.... I was going to trade in an iPhone 12pro, they were only going to give me 85,86 dollars.... The manager at the store, cannot override... and their customer service phone line is a joke.... Three conversations with customer rep got disconnected on their end, after 30-40 min wait time to get connected, and neither of the 3 called me back..... even after I provided the best call back number... read more