Just got a criminally high estimate for an under sink water filtration system from Oleg. He also wanted over $350 just to come out to look at my existing system? Multiple other up charges...all in it was going to be close to 3K. Think I'll just install one myself. read more

We had a great experience working with Oleg. He fixed a problem with our gas line and our tankless heater. He was very knowledgable and detail oriented and took the time to walk us through the solution, step-by-step, making sure we understood the system and appliances we own, and how to trouble shoot and take care of it in the future. read more

solid work done on my tankless water heater. I used them for a flush and service a few years back.

I quote for tankless water heater replacement and they sent out a technician to estimate and promise sending me a quote but they never call back . read more

oleg and his guys ivan and carlos were great. best in los angeles for tankless water heater read more

The best "non service" service. I was having issues with my tankless water heater and had two different technicians come take a look. Neither could fix the issue and came to the conclusion that the whole unit needed to be replaced. I called Best Buy Plumbing to schedule a new appointment and Oleg immediately asked about the gas line. One check and reset of the earthquake safety valve later, everything is back to normal! No service, no charges, just results. I know who I'm using the next time I actually do need help! read more

We just had 2 really outstanding experiences with Best Buy Plumbing and Oleg, Barbara, Al and Russ. Our kitchen sink was backing up suddenly and Best Buy came out within a few hours. They stayed until the complicated problem was fixed and explained everything to us along the way. They addressed the problem in stages, from the simplest solutions first to the more difficult as the causes unfolded. They were proactive and clear about costs throughout the process. They were also extremely professional, neat and unobtrusive. We can't think of anything they could have done better. While Best Buy was here fixing the first problem, we noticed a second problem and a third. The second one now has also been fixed and we had the same professional experience. We will now be embarking on the third project, which Oleg is doing the research on and will provide us with a detailed invoice in advance for us to review and agree upon. It is not easy to find contractors as professional and with the integrity of Best Buy. This is truly a find. read more

Updating my review of several years ago: the tankless heater is still working perfectly. About three weeks ago, I asked Oleg, Best Buy's principle, about installing a Toto. My bathroom did not have a suitable electric outlet/circuit, so he recommended a great electrician who did not put the price up when the job got complicated. His people installed the Toto and removed the old toilet (in need of major repair). Everybody involved was on time, competent, polite, professional and a pleasure to deal with. From my viewpoint, it was all very easy. I chose what I wanted, it appeared when it was supposed to, the installation was easy and seamless. The whole job, from first call to completed installation took lest than two weeks. No stress, no fuss and a perfect result. read more

I've been working with Best Buy Plumbing, Inc for many years now and they are really fantastic! Oleg is great to work with and they can always be relied on. Anything plumbing related that I've called them about, they take care of with haste! A very reliable company for the LA area - You won't be disappointed! read more

Very pleasant and professional service with Oleg and his team at Best Buy Plumbing. Oleg is very responsive, and upfront about what needs to be done and the costs involved. He is also very experienced in his field, and I appreciate his honesty and directness when making recommendations on replacing my water heater. Good experience - highly recommended! read more

Best Buy Plumbing visited me today in order to fix a leaking faucet that was unfortunately stuck / stripped so some extraordinary measures had to be taken. The team was completely professional, in and out quickly and took care of the problem for a reasonable price. I couldn't recommend this company enough. Thanks Oleg! read more

Oleg and his crew are the tops. Never had a negative experience: very responsive, knowledgeable, transparent, and informative. They are truly a pleasure to work with, lucky to have found them. read more

We had an issue with our Rinnai water heater system and contacted Best Buy Plumbing (BBP). The initial inspection service fee was $250 paid in advance, which DID NOT APPLY to the service cost. So, we paid $250 and 2 technicians came to our restaurant and inspected for 5min and left the restaurant. Then, BBP's office agent called me and told me that the water heater is working fine but there was a ventilation issue and that it would be an additional $300 to inspect the ventilation from the roof. We did not want to throw $300 away just like the initial $250, so we went to the roof and found/ checked the ventilation ourselves and it was open and clear. BBP is making a big deal and taking advantage of the customer's situation and just keep racking up fees that don't seem justified. Another authorized Rinnai service company told me that BBP should refund $250 and that they would never practice service like BBP. Very cunning and greedy. Save your money and find better service provider. https://www.rinnai.us/tankless-water-heater/find-installer?zipcode=92612 read more

For over 15 years, our trusty tankless water heater provided us with a steady supply of hot water. When it finally decided to retire, rather suddenly and without notice, we called our favorite plumbers who do everything else (that's another review) and they generously recommended Best Buy, Inc. Plumbing, and Oleg. That was a gift. Oleg came out that very day with a colleague to evaluate the situation, and within a day, provided what was a fair, if not "inexpensive" (tankless heaters are costly, but they don't leak and they're energy efficient) estimate for the heater and its installation. An electrician installed a safe new outlet--its predecessor being neither safe nor very functional--and thanks to the incredibly professional team engaged with the installation, within two days, we had a fully working, very functional tankless water heater. Oleg also advised us of critically important maintenance (of which we'd known nothing before), registered us and the tankless, and called after a week or so, to make sure things were ok. That call was educational itself, Oleg being a water expert. I learned much about public water supplies--how fragile they are, and how vitally important it is for us all to be "water activists" for everyone. Best Buy, Inc. gets my whole-hearted--and grateful--recommendation. read more

A few weeks ago, my Navien tankless hot water heater stopped working. Yet again. When it works, this thing is great. When it doesn't, nightmare. Anyway, having tried and tried with our old plumber, we vowed that we'd find an expert in these units this time around. We had a name given to us by Navien, so this time, we called Best Buy Plumbing instead of getting the runaround from our old plumber. Of course, this happened at about 9 PM. I left a message and Oleg called me back maybe 20 minutes later. He said he could send someone out the next day, but he also took the time to hear what the problem was, was completely familiar with the issue and my model, and gave me some ideas of ways to fix it without having his guy come out. I did still need in-person help, so the next day, Ray and Albert came out. Albert knew the unit inside and out, and diagnosed the problem and fixed it. No problem. He even took the time to explain the issue to me in depth, and Ray called Navien and made sure the replacement part cost was covered by them under warranty. I can't say it was inexpensive, but we have hot water again! And the price seems pretty reasonable for two guys coming to my house on an emergency basis for a few hours. No question, if/when this thing goes down again, I'll call these guys. read more

They're more expensive than other plumbing companies, no doubt. But you get a service that it's worth every penny. My story with BBP: The water heater stopped working and the manufacturer gave me a bunch of plumbing company options. I select this because of the better ratings. Albert, a very nice and expert technician, came in and replaced the part. Less than a month later, the unit stopped working again. I asked for another service again. This time Oleg showed up and replaced defected part. Free of charge. And he told me that if the same problem comes up again he's going to take care of it. This is very professional, caring and responsive. I really appreciate the service I got here. read more

Oleg the plumber was referred to me by Slava of Va Appliances (the gentleman whom i called when my dishwasher stopped doing its job). Oleg was very friendly all throughout, from the very first phone call till the minute he left my house after having snaked the entire kitchen sink for about 40 feet!! He did his job with a very friendly, yet professional attitude, a great spirits, and skills! Should I ever need a plumber again, I know who to call for sure. I was in great hands with Oleg, and I know you will be too!! We even chatted about traveling and he made the whole experience worry-free, professional, courteous, and definitely fairly priced. He even went above and beyond by removing a most challenging pebble that had gotten stuck my bathroom sink and that noone had been able to get out before. Thank you Oleg!! You are my hero :) read more

Wow! These guys are super helpful! We called them at 8:30 pm and they answered and helped us troubleshoot an issue with our heat. After a few questions, Oleg diagnosed the issue as related to resetting our earthquake valve to restart our gas flow. I sent him a photo of the valve and he talked me through the reset process -- mind you, it's 8:30 at night! Our heat was immediately restored thanks to this quick fix. Thank you to Oleg and Best Buy Plumbing - they are our go-to from now on! read more

$250 which wouldn't even apply to any work just to come out and try and take advantage of me with ridiculous charges and telling me it was necessary to do things which simply didn't need to be done. Fortunately, I knew a plumber who plays it straight and what would have been thousands from Oleg was virtually nothing (except Oleg's $250! No wonder he gets it up front!). I'd stay as far away from him as possible. read more

I wasn't getting hot water out of my Rinnai tankless heater. I called and was told the service fee was $195 + parts. They came on time the next day, great technician, fixed the problem in literally 7 minutes. Then a day later, Oleg, the owner, called me back and said that based on the photos the technician took, he thought I might have another problem, even though the hot water was working again. Oleg came back himself, and replaced the warranty parts to prevent an even BIGGER PROBLEM that could have ruined my tankless heater forever. He correctly diagnoses a problem I NEVER would have learned about until it was too late, and worked with Rinnai and at my house, to fix it the right way. Oleg is hard working, knows his business and really CARES ABOUT HIS CUSTOMERS. THAT is very rare. THANKS OLEG! read more

I ordered a Rinnai tankless water heater from a major online retailer... Unfortunately, the installer they recommended did a subpar job (improper venting, and improper pre-sets for the recirculating pump to function properly). Best Buy Plumbing is an actual Rinnai authorized installer (which the original installer was not), and they were able to fix all the problems with the original installation (the venting has been corrected, and the recirculating pump works perfectly now), and were also able to make other recommendations to improve the installation overall.... I wish I had called Best Buy Plumbing for the initial installation to begin with.... Oleg was very professional & knowledgeable, and Barbara was very professional & personable as well..... Great company!! read more

Best Buy Plumbing installed our tankless water heater and did a great job. However, I would recommend getting everything in writing. We hired them to do additional work and the charges were insane. Not to mention, they carted away a perfectly good toilet they said was not in compliance (receipt for toilet says otherwise) and offered a $200 credit for a new one, then denied making the offer and wanted to bill for a new toilet and for installing it. You should also be prepared to leave a message with the office manager, speak with her, and then have her return your phone call again without any memory of speaking with you. Red flag on the business. read more

Oleg solved difficult problem we had with our Navien Water Heater being attached incorrectly His plumbers were very professional read more

These guys installed my Pelican whole house filtration system. When Oleg gave me the bid he typed up exactly the work he would do and the parts needed. One of his guys came out and inspected the area where the system would be installed and checked the system to make sure there were no obvious issues. One the day of the installation, the guys were prompt and performed the job perfectly. The system was cleanly installed with straps holding my filters to my house. There were bypass switch in case of leak and valves needed to minimize leak issues. These guys seem very careful in how they do their work which is very important to me. BTW, Oleg has an engineering background! read more

I found Best Buy Plumbing about four years ago when my instant water heater was dying and NO ONE could figure out why. The plumber who installed it eventually wouldn't even call me back! They just didn't know what to do! Enter Oleg, he figured it out, he fixed it, and he continues to provide all of my family and friends, expert, reasonable service. The difference between Best Buy Plumbing and other plumbers is that they are SMART. Really smart. And experienced. I trust them implicitly and know they are the best because I have gone through about 10 plumbers through the years who just didn't have this level of expertise. It is a whole other ball game with Best Buy Plumbing and Oleg. I feel really lucky to have found them and I highly recommend them to anyone needing a really smart and honest plumber! read more

We've been using Best Buy Plumbing for the last few year for all our personal and business plumbing needs. After all the work they performed I feel like I owe them a review. Last year I bought a house that needed some upgrades / repairs. Oleg and his guys installed a whole house water filter and tank-less water heater at my place, as well as fixed an underground gas line to my outdoor fire pit. All I can say is that these guys don't do half ass work... everything was done to satisfy even the worst case of OCD like mine. Only the best components, and top notch execution. A year later... I couldn't be happier. Thank you guys, and keep up the good work. read more

They were responsive and willing to help on short notice! They handled the job professionally and fast. I would highly recommend Best Buy Plumbing for any water heater issues. read more

This plumbing company is amazing !!!!!!!!!! This people are the most honest humble plumbers i ever met. They could have easily charge us 4-500 $ for resetting our thankless water heater, instead he coached us on the telephone how to do it our self in the middle of the night . I never experienced such honesty in Los Angeles . This people are going to be our plumbers for ever now . They came highly recommended from a very reliable source and i have to say every word was true about theme. Thank you BEST BUY PLUMBING read more

If you don't mind paying more than you have to, for plumbing work, use them. If you want to get charged a fair price, use another company. This place charges too much, and also charges for non customary things, such as a "travel fee" to pick up your small part. read more

Oleg and his team are the best plumbers I have ever encountered! I've used them twice now and have had great experiences both times. They are perhaps the brainiest in the trade and able to troubleshoot issues that other plumbers have not been able to solve. For my first project with Oleg and Mauricio, I had them troubleshoot a tankless heater system (installed by another plumber) that was providing inconsistent temperatures at the tap. They performed a series of systematic and well-planned tests in order to identify the source of cold water crossover. On my second project with Oleg and Mauricio, I had them troubleshoot a circulator pump system (installed by another plumber). Again, they did a methodical series of tests and identified the source of cold water crossover. Unlike other plumbers who simply wanted to install new equipment and run, Oleg and his team identified the true source of the problem. No new parts or equipment were needed. They simply charged labor time to fix the issue. Oleg and his team are very honest and they will be the first I call if I have a problem. read more

New Year's Eve my tenant called with an issue with our 10 years old Rianii water heater. Called 3 places till I called Best Buy plumbing, right away I felt Oleg the owner knows what he is talking about especially there might be a part issue. He came over within 3 hours and worked on the water heater for about two hours, end up changing 2 old parts and got us hot water that day. He even gave me a discount. I highly recommend this company especially if u have an issue with your tankless water heater. read more

They replaced my tankless water heater when I found them on the Noritz water heater website as a certified contractor. they did a great job. Oleg was very helpful and spent quite some time with me on the phone a couple of times explaining my options etc. However, I do agree they are pricier than other providers and wouldn't budge on any pricing, including not giving me a credit for the $150 I paid for the initial visit. Overall, I would recommend them for good quality and professional work. read more

I've used Best Buy Plumbing for years. I'm amazed at how thorough and professional Oleg and his crew has always been. Oleg makes a point of completely explaining what needs to be done and why, and shows you photos from those hard to reach places to verify exactly the situation that needs repair or replacement. They've done everything from upgrading my home from an old, energy-wasting water heater to a much more efficient tankless water heater that instantly provides hot water and enough hot water for any number of people using the water at the same time. A huge benefit to our lifestyle. In addition, they done countless other jobs with great care and with a sense of pride that is rare to see. I highly recommend these pro's. You'll be in good hands. read more

I just had to replace a Navien hot water heater, and the Best Buy team was fantastic. They were honest, thorough, and finished the job on time. They stuck to their estimated cost with no surprises. They were respectful of our home, and were neat and clean. Can't beat their integrity! read more

Great service. Fixed a water heater on a job we were doing. Fast and friendly. Definitely recommend!

Best Buy Plumbing is by far the best plumbing company that I had ever dealt with. When we decided to install a tankless water heater, I called several plumbing companies that we normally use. None of them stroke me as knowing the subject well enough to earn my trust because I did my preliminary research and knew exactly what I wanted to be done. Disappointed, I decided to look for a referral from the equipment manufacturer. Calls to the first 2 numbers from the list did not result in much, but when I spoke with Barbara of the Best Buy Plumbing, I got a feeling that this company may be the one. The reason is that the process was explained and Barbara made sure that I understood everything that is going to happen and there are no questions remain unanswered. When Oleg and his crew arrived for the inspection, it became clear that they know exactly what has to be done and how to make it happen. Even though I had an idea of what equipment I want and how I want it installed, Oleg made comments, substantiated by the facts that were hard to argue with. This made me change my mind and go with his recommendations which I haven't regret. The long story short, we ended up doing way more than just replacing the heater and everything was done to our greatest satisfaction. Even the gas company inspector commented on the high quality of work. Have to mention that when I called the company few months after the work was done because the heater was acting strangely, Oleg arrived promptly and diagnosed the gas pressure regulator failure. Even though this is not a part of the water heating system and is maintained by the gas company, Oleg did not charge us for the call even though it was quite a drive for him. He even made a video of his diagnostic procedure and explanations for the gas company technician which really helped to understand the issue. It is hard these days to find a service company with such level of service and knowledge of their subject. Even though they are not the cheapest (but still reasonably priced), if you value these qualities, then Best Buy Plumbing is the one you are looking for. read more