In all fairness, I'm giving equal time for a 'five star' experience purchasing a TV. The last one I bought was 2015 when the Panthers went to the SB, time for an upgrade. This is the time of year when retail puts theirs on SB sale. I used the Consumer Report website to check out the ratings and knew what I wanted. It was simply a matter of finding it in stock and the best price. I talked with a young man named Douglas. He is the TV pro and has been working TV's at BB for eight years and he knows his stuff. The purchase process and delivery was great. The use of their web site was not but I'm not going to ding Douglas for that poor experience. I even called BB Customer Service and they were about as helpful as a box of rocks. I really liked that they have a app that allows you to track the delivery real-time and it worked! The driver and his partner carried it in the house and placed it where I needed it. read more

This place absolutely is the worst!!! They tell me my TV is being delivered I take off work and nobody shows up all day!!!

I bought a pair of Beats by Dre in December. I have had them repaired twice and today took them back for a third time after only having been repaired 60 days ago. They would not help me. I wasn't looking for a refund. Only needed a pair of headphones that were worth the $200 I paid for them and $50 in repairs in the last year. I have apple care Insurance and everything. If they couldn't help me with my beats why waist my time with even allowing me to set an appointment. It's a shame as hard working cast paying customers we should have to go a whole year with unsatisfied products. Shame on Best Buy and Geek Squad. Completely the product. Nothing I've done. read more

Best Buy - Computers Near Me - Rock Hill, South Carolina

Impossible to talk with ANYONE in the local store; the phone is answered WAY offsite. Was Informed convo with Geek costs a service fee, getting an "appointment" to discuss possible repair will be not soon. Hate it, bought and repaired PC and laptop at this location over the years; going to an independent from now on read more

Jarrod ,Torrey Adam and the other tall black guy forgot his name anyhow they had done a Home Theater right here in Rock Hill and my phone. Those three guys had done a tremendous awesome work. I will not hire anyone else but the geek squad. They are amazing talent and smart. Mr. Adam has done a well training to those guys there is talent very smart. I appreciate that thank you so much. I look forward to work with you guys again. read more

Best Buy - This is part of the home theater project they did again absolutely amazing thank you!! - Computers Near Me - Rock Hill, South Carolina

They were all very nice to me when I went, Josh was super friendly and helped me find and get a MacBook

Terrible service and experience. Store adds "membership" to sales and offers east cancellation if non needed/used. Tried returning in store twice and told you have to call 800#. Now calling and still can't return. What a silly concept. Membership to shop in a store..... read more

It started with a greeting from one of the two people at the door. The young man informed us that the young woman next to him will be helping us, to which she said no with disgust in her voice. So, we told her just stay where she was because if she didn't want to do her job, we didn't want her to help us anyway. The young man that did come over to help us tried to be helpful but he didn't know many of the store discounts offered. Once we decided on our purchase, we needed the Geek Squad to help us and even though a few were doing nothing they said we needed to make an appointment. I walked over to make the appointment just to have the young man walk away from me to ask my wife questions.... I was the one making the appointment. It ended with never mind, I will just do it myself. Over all a very bad experience to which we will never go in there again. read more

Ordered a stove and waited for delivery. Installers who were not Best Buy employees were amazing. The stove was defective. I called to get a replacement. I was given different information by different people. Finally said it would be 2 and a half weeks. My old stove had been removed. I said I want a return pick up and a refund. I have nothing to cook on. Right now I have been waiting since 7 am for them to come. Don't try to get information from them as you can't call the local store and their phone tree is ridiculous and absurd. Do not buy appliances from these people!!!! read more

Smaller Best Buy than most in the area but they make up for it in service. I knew it was coming and I knew that the most current SD card was running out of space but kept putting off getting another one. Today was the point where I had to get an new one. I like the 32 Gbt SD drives because of a goodly amount of storage (4k plus files) and the computer sorts them with ease. Anything greater and the computer search bogs down. Simple purchase and I walk in and looking around, it's a different lay out than I am familiar with. Guy running security looks at me and asks, can I help you and he immediately direct me in the right direction. Get to the area and someone elsecomes up and leads me to directly where I want to be. Number of offerings for the SD Card that I needed were limited to three or four but that is more than enough and at a reasonable price. Found what I wanted and checked out in record time. Total time in the store was less than 10 minutes and with a single goal in mind, that was more than adequate. Next time will do a bit of exploring. read more

Best Buy - Great Service - Computers Near Me - Rock Hill, South Carolina

I would give them zero stars if I could. This best buy has the worst customer service EVER! DO NOT ORDER AN APPLIANCE FROM THEM unless you just want to give your money away as they won't deliver it, you can't pick it up, and they just keep coming up with excuses as to why you can't obtain your merchandise. And don't even try to get your money back. That is like pulling teeth and will take weeks to get it. I can't recommend enough that you select another retailer to buy from as they are just terrible! read more

Worst experience I have ever had trying to purchase a phone. I called to confirm the phone I had was in stock before driving down there. They confirmed it was, but told me to order it over the phone first even though i said i wanted to pay it monthly with my phone bill and would not be charged in full. I got there and there was one phone left. The associate took my old sim card and began forcing it into the new phone (not sure why this was necessary), rather than getting help from someone that knew what they were doing. They ended up having to break the last new phone to get my sim card out and said the phone was defective. After spending almost an hour I left with no phone, no apology, not given any other option and was told I would be refunded in a couple days for the $900 phone I was told I would not have to pay for on the front end. Worst customer service I have ever experienced. read more

We were looking at security cameras and such, which they had a few different systems available on display. Nice to see them here, but there are more varieties online and they're cheaper there too. As well, they have a great selection of laptops and desktops including Windows, Mac and Chromebooks. read more

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PLEASE DO NOT PURCHASE ANY MAJOR APPLIANCES FROM Best Buy...(please read all) One of the worst mistakes I've made is purchasing a major appliance from Best Buy. I made the mistake of purchasing a General Electric dryer from here in the summer of 2020. Within a couple of months I was already experiencing issues and had to have it replaced. Once replaced, it worked okay (still would not recommend) until last summer 2022 when the motherboard had to be replaced due to the clothes not drying and the dryer just turning off mid cycle. Again not the best dryer because it would leave lots of lint on the clothes even though I cleaned out the lint filter ever time I ran a cycle. I purchased the Geek Squad protection plan on the initial dryer, and thank God I did--otherwise the repairs would have been out of pocket. Well February of this year (2023) the dryer caught on fire causing a house fire, as I live in an apartment and the unit is inside. Thankfully, there was no damage to the structure of the apartment other than smoke damage. However, the dryer was, of course, completely destroyed and all the clothes inside. Not to mention due to the smoke damage, I had to replace my brand new couch and loveseat as well as my mattress. Due to having to have the apartment and clothes cleaned, I was displaced in a hotel for three weeks. Again, I am so thankful that no one was hurt or I did not lose all of my clothing and that I purchased the protection plan (warranty) on the dryer initially. After filing a claim, Best Buy sent out a technician to check and see if the dryer could be repaired (which it could not) and then somewhat assisted in the process of finding a new dryer because they no longer sell that dryer model. I found a dryer and purchased the new one on March 26th. It was supposed to arrive April 15th. I made arrangements so that someone would be there so that I could get the dryer ASAP. I received a called the day prior telling me what time frame it would arrive. Then later that day (April 14th), I received a second call saying that it would not be delivered on the 15th because they did not have it and would not have it until what appears to be May 1st. I asked if I could cancel my order and find something else and was told an customer advocacy representative would contact me to help find something comparable. I was contacted by Gladys (the Customer Advocacy Personnel). Gladys was extremely unhelpful. She had a hard time understanding what I was asking and continued repeating herself. I asked her to help me find something comparable as I could not afford to wait another two weeks. Gladys found another dryer that could be delivered on April 18th, but there was $100 difference. I asked if this could be compensated given the inconvenience of the entire situation. To which she said she would have to get approval. Best Buy would not approve the difference. I even asked to speak with her supervisor, and she told me I could not do so. I have spent so much money on replacing things due to the fire, including this dryer. (The entire cost of the new dryer was not covered by the warranty.) I have also spent money on going to a laundromat when I have paid to have a washer and dryer in my home. BEST BUY DOES NOT CARE ABOUT THEIR CUSTOMERS! I highly recommend shopping elsewhere. read more

Best Buy - GE dryer - Computers Near Me - Rock Hill, South Carolina

Staff was rude and refused to help me when their computer system glitched and marked my online order as already picked up, even though I never laid hands on the order. No refunds, nothing. I've submitted a case to corporate in hopes that I can either actually get my $110 computer part, or get a refund. I hate this place. read more

This place always finds a way to screw stuff up. Ordered something over night for an individual with cancer, and it was imperative it get to me. Instead of delivering it, they passed it off from UPS to USPS.. the item will not reach me in time. When I get this paid, I will never buy from these douche bags again, burnt me one other time, never again. read more

First of all let me begin by saying that I purchased a 50 inch TV online on 3/27/23. I was worried that if I had the TV shipped to my home the likeliness of it being damaged would be much greater than picking it up from the store. Well I picked the TV up on 4/08/23 using their curbside pick up. I purchased the TV for a second room so I didn't quickly open it. Nevertheless; I finally opened it to inspect it and ensure that I had a working. undamaged TV. To my surprise the TV screen was cracked. It was evident before I even had the opportunity to plug it in. I opened my Best Buy app to initiate a return and learned that I was only given the opportunity to return the TV by for 04/23. I called customer service they were not helpful AT ALL. I explained that I'm partially disabled and the return window may not be sufficient because the TV I purchased was only available online. I was now going to have to enter the store (with limited mobility) to locate a replacement or get a refund within a matter of days. The unsympathetic CS rep didn't offer any extension on the return deadline. It makes no sense for the return window to begin the day you purchase an item if you don't have it in your possession. BEST BUY!!! MAKE IT MAKE SENSE!! As I mentally prepare for this spur of the moment, painful stroll into Best Buy please be cautious if you decide to purchase from them. read more

Back your stuff up before bringing it here for repairs. They are more concerned with you paying in advance than remembering to remind you that they'll likely brick your phone when they "try" to replace the battery. Don't bother to complain when this happens. They're the "pros" and they wash their hands of your problem. Too bad, so sad! On second thought, take it elsewhere. read more

Best customer service experience ever along with front door greeting to the outstanding rep Adam Johnson . This store values their customers as important. Many people are thrilled to upgrade to an updated iPhone . I am not real tech savvy and was nervous with learning something new. The patience and knowledge from rep Adam Johnson to my husband and I was outstanding. The process of purchasing the iPhone 13 was painless . No wait time and was complete quick alone with me previous phone data transfer. This is a store location that my husband and I will come back to for other purchases. read more

Never go there for help ever again, I was sent there per apple to get my software on my apple phone looked at the rep was rude and very disrespectful and amongst even though i was a few minutes and he had no customers refused to fix my issue. So I came back later some one else helped but couldnt fix the resolution per apple agreement and hen i walked out the guy that was rude to me earlier I could hear him talking to the new guy about me. Unprofessional and childish if i could give a negative score it would be worse will not go back read more

Had to ask 3 people to help me get a laptop. Every time I found someone in a uniform they just said "in a minute" horrible service if you ask me. Lost a customer who was willing to spend some $$$ because I couldn't find a willing employee to help. Only gets 3 stars because they played some good music in the background read more

I was expecting poor service and very limited supply......I was pleasantly surprised. I went in for a new Harmony remote, they had plenty on the shelf. A sales guy was helping another customer next to me and he seemed to have limited knowledge so I was hoping not to get him as I had some questions. After maybe 5 mins I was approached by a female associate who was knowledgeable and professional. She reallly helped me make my decision on which remote to get. It's been 3 weeks now and the remote is working great. This was a great experience. I will go here again when I need electronics. Btw, they were much cheaper than Amazon prime would have been. read more

I only give them one star because there isn't an option for 0. They have the worst customer service of any business I have ever seen! LET ME REITERATE - WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED - COMPANY WIDE! They're return policy is ridiculous and trying to resolve any issue results in wrong telephone numbers given, management blaming corporate and no one answering the phone at corporate. I tried for 1-1/2 hours to get someone on the phone and they kept giving me numbers to departments that had nothing to do with my issue. They're answer to this point had been in a nut shell "hate it for you -bye". I have spent thousands of dollars with this company over the years and I understand me not shopping with them will make no difference to their bottom line, but they will never get another dime from me and I will discourages anyone I know from shopping with them. read more

The Best Buy in Rock Hill, SC is simply awesome! I love to stop there because the associates are always super helpful and they teach me a lot about anything in the store whether I buy or not during my visit. They answer all my questions patiently, thoroughly, and go above and beyond whatever I ask. read more

the most unprofessional group of people work here. I was harassed because they thought i was recording, when i was simply looking in my phone. very very unprofessional. an employee also tried to FIGHT me, in the parking lot, while she calls security, like what is wrong with you? they really need lessons on treating customers here read more

Do I smell like dumpster? How come nobody ever bothers to help anyone here? Sure...your one video guy helps each customer for 45 minutes straight...but what about the rest of us? Put these poor salespeople back on commission so your customers can get helped. I wish I could report on the quality of anything Best Buy offers...but I can't get anybody to tell me anything about the products. This store would make Dick Shulze have a coronary. Best Buy...you're not losing business to Amazon and other online retailers do to price. People want to be helped. People want to be assured and sold something. If you're not going to do that...people are going to guess and order online. read more

Best Buy at this location has in general helpful employees. I've just had issues with one employee two separate times. The first time, my boyfriend and I were looking at specs for a desktop PC. The employee named Linda came over and asked us if we needed help, and we said "yes". We explained what we were looking for and she briefly looked over the sign that was in front of us, and said something off hand about what we could already read, and left. We were deciding between two PCs, and I went to go find her again since no one else was around. She was glued to her phone and I was standing in front of her and another co-worker who I assume was a manager. He finally got her attention and told her to go help me. She took another minute to look at her phone again and proceeded to put it away as I was standing there watching. The second time we bought a computer from this location, the same employee named Linda walked over to us and asked if we needed help. We said no, and then a second later we said "wait actually"- but she had already walked away. We found another employee who was super helpful named Corey. He got us the laptop right away and answered all of our questions. As he was ringing up our purchase, Linda walked by and said, "I told you guys to wait!" and told Corey that we were her sale (and had him put her number into the computer), even though she did not help us at all and had not told us to wait for her. We just wanted to get in and out so we didn't say anything. I later called the manager and explained everything to him. read more

manning Huckabee I was at best buy today for walkie talkies I guess we are supposed to bow to cashiers. it seemed a so called manger john fox didn't care to help.i said I wasn't going back to best buy I got to one more time,to make a return read more

Bought a Samsung tablet at this store the other day. The associates who waited on me were extremely helpful. directed me to the best tablet to address my needs and have provided me with training and assistance since. All in all a great experience. read more

Professional, knowledgeable service on acquiring a 55" smart TV and cutting the cord with cable. Kudos to Ashley and Brent

I would give it 0 starts but system wont allow me. I purchased a $1500 laptop and when checking out was asked the typical " you can save 10% if you apply for a credit card and use it for todays purchase." Due to the value of my purchase I went ahead and got a credit card so I could save the $150 and was told the credit card was 0% interest for 12 months. When I went to pay for my purchase , the credit was never applied and when I asked about it I was then told I had to wait 2 weeks for a 10% Reward check from Best Buy ( wasn't discussed when I applied, I was told I would save 10% that day) Weeks went by and I never got the Reward Check. When I called Best Buy they told me I would not get 10% back because I chose 0% interest for 12 months. At this point I have a credit card that I feel I was scammed into ( I was prepared to pay cash for my purchase that day and only received the credit card because I was told I was getting 10% off AND it was 0% for 12 months). Corporate said they would look into it and "see what they could do" after I was transferred 6 times and that I would hear back in 5-7 days. 3 weeks have went by and I still have no resolve, they only say "your case is open and we're backed up". Do NOT open a card with this business for any discounts as they are using fraudulent statements to get you to sign up and then are not holding their end of the deal up. read more

Tried calling several times to see if they had item I was interested in. Nobody would answer the phone. So much for customer service.

Today I came to buy 4 iPad that on sale. First they said there is no limit, I can buy many as I want to. So after waiting like 1hrs for check out.. finally it my turn to check out, there is an white man behind me want the iPad also but it sold out. So the worker cut back 2 of my iPad that i wanna to buy give it to him. I ask the worker why this happen. All he said to me is either I want it or don't. is it because i'm asian? or is it he racism or what?? read more

My daughter is in college and has a brand new laptop/note from Samsung. It crashed with all her college assignments on it. Samsung was COMPLETELY unhelpful. She was in tears. The Samsung guy at this store helped her recover the laptop and get all her stuff back. This Samsung guy at Best Buy rocks...thank you for your knowledgeable and wonderful help!!!! read more

I was very pleased with this Best Buy. They had great deals and were willing to work with me to get the financing that I needed to buy today. Everyone was very friendly and very helpful. I would recommend this Best Buy to anyone! read more