Sebastian at Best Buy was super helpful. He went over my laptop options and helped get us on a family plan for Microsoft. The guy working the entrance was really kind too and made sure he went someone over to help. When we were leaving he was thrilled to see the we were leaving with what we came for! read more

Best Buy - Appliances Near Me - Warwick, Rhode Island

I went in to this Best Buy location looking to purchase a iPad seeing I carry their credit card. On entering I was greeted and asked if I could be directed to anything I might be looking for. I said no thank you as I have purchased from this location before. I went straight to the dept and I noticed a gentleman helping a customer, he stood next to me and did not ask if I needed assistance. Two other gentlemen walked by as I just stood there and not one asked if I needed assistance as the third person was walking by I finally said excuse me can I get some help, he said I'm sorry I work in the back but I will get someone, he went up to the front and sent an associate to me. This young man was helpful unfortunately they did not have in stock the iPad I was looking for but he did give me other options to purchase. This was not a good experience this time around read more

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I am honestly shocked with Best Buy's customer service. I went there to get a new stereo for my truck. Spoke to an associate in the car audio department who went over differences in options. After picking one out, the associate goes to a computer and completes the order. There was one part that was needed that bestbuy didn't stock so he directed me to a website to order needed part and told me to bring it to the install date. Soonest install date was 1.5 weeks. Install date was Saturday at 11:30. They go over all the parts, take my truck into bay and get going. 2.5-3hr estimated install time plus 1 hour drive time to get here. Go walk to some stores then come back. Sit in the garage for another hour before they tell me that I have the wrong part. Now he directs me to another website to order new part and adds $100 to the total cost. Reschedule for today at noon. Guy runs 10 minutes late on lunch. I ask if he wants to verify parts so we don't have a repeat. Parts look good. Drives truck in. Removes plastic trim kit around stereo and pulls radio(3mins of work so far!) Another customer comes in with an issue. Associate goes out and tends to him for 20 mins. I keep busy with computer work but notice not much is getting done. Hes sitting on the computer. 1:45 he gets up and walks out. Gone for 20 mins. When he comes back(I've been waiting over 2 hours) I ask if everything is ok. He then tells me that one of the parts is wrong. I will need to order the new part and reschedule. Now I have about 9 hours invested and nothing to show. I asked why it took so long to realize it was the wrong part that was triple checked? I asked to speak to a manager. The manager listened to my frustrations...missing income at work, gas and lost time. He looked up the part that I needed. He was authorized to give me $10 off the $80 dollar part and he could rechedule me. That's it...or he would refund my purchase. I told him I needed to think about it but if this was their best attempt to right the situation...this will probably be my last time doing business with Best Buy. He said to let him know what I decide. At this point I'm fuming, I look up the 888 number and I call to file a complaint. They transfer me to the Install Customer Service. The lady says that she feels really bad for me but they don't have the ability to offer any compensation and that the stores handle it. Someone mentioned sharing your experience on social media might make them reconsider so we shall see. In the meantime, I will be taking my business elsewhere! read more

Don't purchase here unless you're 100000% sure of your item. Regardless of if you want your money back, store credit, if the item was never opened, still in the packaging, broken, etc. once 2 weeks pass your only option for a return is to pay $50 to join their membership program and get "extended return time".. aka you literally have pay to return your item in a normal time span. read more

When passing underneath the looming BEST BUY tag sign, I nearly go into fight or flight mode. Does anyone else have vivid visions of the sign breaking loose from the building & crashing down on them? No? Just me? Anyways, I survived. Nice, helpful staff at this Best Buy. Smiles! Jokes! practical advice! I hope they're getting paid splendidly. If they're not getting paid splendidly (shame!), I hope extremely upper management reads this review & gives them all splendid raises for their hard work & friendly demeanor. The stock though? Totally wiped out, probably due to the holiday season. Not a single Kindle case to be found. I would've accepted any color, but there wasn't even a jarring puce green or a horrid magenta or anything left. Nada. My Best Buy mission was a failure. Oh well. Like I said, it's not a life or death situation here (OR IS IT?!) & I survived. read more

Best Buy - Slim (or no) pickings - Appliances Near Me - Warwick, Rhode Island

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Lousy attitude on the part of the store manager. Impossible to speak with anyone at their 888 number. In store, manager was abrupt and said the only way to straighten out my account, is on the phone. The young man, Chris, in Customer Service, was very polite and helpful! Best But has 2 other people listed under my phone number and email, and I cannot get this ridiculous problem solved! I hate this store!!!!!! read more

So disappointed with Best Buy Service - I bought a GE fridge in 2019 and it stopped working completely. I called today and I am a BB credit card holder, a Total Tech Member ($179+tax!) and have been a loyal customer the earliest they can come is more than 2 weeks (Feb 21) and they wanted me to pay first (before they gave me the date)! I called a local repair company and they can come tomorrow! The agent noted that a fridge is something we must use everyday yet this is the best they can do - AWFUL read more

Bought a Sonos wireless speaker from Best Buy for a birthday gift 3 weeks ago. Speaker will not connect to wireless without an update. Sonos said to return the speaker to the store where we bought it. Best Buy informed us that because it was purchased over 2 weeks ago, they will not refund me or even allow an exchange for a product that doesn't work. Instead, my ONLY option is to purchase a bogus membership program to allow me to return it beyond 2 weeks! Oh, and even better, they want to charge me $50 to join it because it will allow other dumb "benefits" that are ridiculous and part of any other reputable store's standard policy! I will absolutely NEVER purchase chase anything from BB again. Worst return policy I have EVER encountered! read more

I was reading these reviews and have to say think they are lying! We have had nothing but problems with this store.! We waited hours at the store to purchase the items and to schedule geek squad to come out and they showed up with half the order and didn't complete the tasks, they had us make two appts and didn't even show up for the second one no call nothing. Spent hours on the phone trying to remedy this and nothing. They can't even ensure dates and items that are missing. Try calling anyone to get a response it's impossible. Horrible customer service. Absolutely the worst! We have spent quite a bit of money with Best Buy, and it may well be the last time we buy anything else from them. They lied and said that we had! read more

I went in today around noon and had to walk out because they were doing really loud drilling and construction in the back, the kind of work most businesses would wait until off hours to complete. I was looking forward to buying a camera, but I couldn't stand the piercing noise for more than a minute. read more

I purchased an open box TV online. The description was excellent condition. When it arrived the screen was cracked. It had three pieces of cardboard taped to the TV. It was not even in a box! There was no packing material or protection for the screen during shipping. When I returned it to the Warwick store they just laughed and said this happens all the time with the online orders. I'm glad they think its funny but I don't. You shouldn't either. If you want to by something electronic stay away from this store. It will not be in business much longer. read more

Best Buy - This is what happens when you order a TV from Best Buy. No Packing Material! - Appliances Near Me - Warwick, Rhode Island

I was worried about coming here because of the low ratings, however, I was pleasantly surprised with the amazing customer service from Sam and every employee we encountered. Product availability and Corrine at the geek squad helped our son with his meta VR set. Very happy with my last 3 experiences so I feel confident wiring a positive review. My first experience was a mobile pick up because I was afraid of dealing with rude employees but that definitely was NOT the case in any of my 3 experiences. Will be coming here regularly and I look forward to seeing all of the friendly people we've encountered thus far. read more

Okay so let's start off by their hours. They close at 7 pm now because at 7:05 Covid must kick in. Not their fault, it's the ridiculous crap we're fed. My daughter wanted to upgrade her IPhone and for the latest of course and Best Buy had a better trade in as opposed to going into a Verizon store (by $50). I really don't wanna knock anyone's work knowledge (but I'm seriously doing it now). Judging by the customer service, you'd think we were the first to walk in to switch to the the next model. I'm okay with the long line due to the Covid crap, but when we finally got a rep to help with the simple directions of transferring her phone criteria (very simple) sadly this guy didn't have the simple criteria to establish this. After we stood there trying to figure it out, (without him), it was a simple fix. Best Buy had a good deal for a trade in, but the wait time and lack of knowledge wasn't worth the small savings. The staff was friendly but Can't handle the amount of people who come in to either buy a contract or upgrade. Beautiful store, the customer service for any type of phone needs some help. read more

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It's funny how credit card companies will go after you for payment but when they owe you money they literally drag their feet. What's even crazier is that the money they say I owe was a fraud claim that they approved. But they call every day all-day to collect money that they will end up having to give back. They owe us hundreds and it's been since August 2023!!!!! So when I decided to stop paying them they freak out. Be aware!!! According to Best Buy, we owe nothing but yet they keep asking for money. Can we say they are collecting interest and doing what they can to make more money!!! Do Better Best Buy. #lawyerup #bestbuyfraud #bestbuystealingfromconsumers read more

Don't know what these other people are talking about. Went in with my friend to buy a dash cam. Asked a young nice man named jovi for help and he was very insightful. Unfortunately didn't have the money to buy the membership but it sounds like a good deal. If you see him ask Jovi about it he knows all about it. Had a lovely time talking to him and bought the dashcam! read more

I was greeted by this manager who directed me to a specific area in the front of the store. The product wasn't easy to find. Luckily, it was early in the day and another staff member walked by and assisted, but then, I and another customer waited for 10 mins while 1 cashier and 1 customer service employee struggled with separate systems' issues. When customer-service-guy radioed this manager, she stared at him and let him struggle through the problem. She never moved or helped. The man he was assisting was returning a product he bought 5 mins earlier and the system wouldn't process the return. The picture shows her close proximity to assist either the customer service guy or the cashier (where we were standing). I also asked her if there was another register to check-out, but no. I don't need this type of aggravation first thing in the morning, and this treatment is why customers are frequenting Amazon and/or leaving brick and mortar stores to work for Amazon. Felt bad for the employees who were super friendly. read more

Best Buy - Manager not helpful to two staff members (who had issues) nor customers. - Appliances Near Me - Warwick, Rhode Island

Don't buy appliances unless you want them sitting in your kitchen for weeks and have your installment appointments changed multiple times because there is ZERO communication. Multiples appointments for deliveries, haul aways and installments just to be told the day of that they can't take certain appliances because it's a liability to remove (dishwasher) So much for being a total member. read more

Outstanding service! When my dishwasher died the repairman told me I should just buy a new one. I thought about it and went to Best Buy and found one I could afford. I applied for a credit card upon their recommendation and got a delivery date. When I got home I thought "NO!!" MY dishwasher was only less than 4 years old and cost close to $1000. So I called GE customer relations and after hours of waiting and a week of back and forth they finally offered to fix it at no charge to me. So, I went to Best Buy, told them what happened and they immediately refunded my $825 and canceled the delivery date. Very easy!! That same week after they saved me over $800 bucks I ordered my iPad mini and I also bought a new DVD player after mine stopped working a day ago. It all worked out. I trust Best Buy because they offer great service and think of the customer more than the company. That's the kind of company I want to support!!! read more

Still looking for a stove for my kitchen so I came here. They had very few electric stoves out to see and I'm sure they have more in line but I think it's really important for you to see what you're getting when you're spending money like that. The place is packed and they are so ready for Black Friday. There are boxes and boxes and boxes stacked everywhere. There was a line at the register but they have every cashier station open so they can't do more than that. I'm very busy place and I'll try again if I need something different. read more

Best Buy - Appliances Near Me - Warwick, Rhode Island

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Was in Best Buy the night of 7/15/24 around 6 PM. FIVE people in the tv area...and two of us were wanting to buy a new TV. I knew what brand and size I wanted...but they had that particular one in the back. I needed an employee to get it for me. MANY employees walked by...not ONE person stopped to ask any of the five of us if we needed help or had questions. After 10 minutes, I told one couple I was leaving....and would stop at a store closer to home in CT. I wished them luck. I USED to live in RI and while service in that store was never great in the TV area...this was the worst I've seen. I counted 5 employee's that walked by...but not ONE person stopped to offer ANY assistance or even offer to get someone to come help any of us. Just Plain Lousy. read more

I have been waiting in the cell phone area for 20 minutes now. Not one employee has even talked to me. There's no one in the section. I know exactly what I want and no one is around to get it out of the cabinet for me. This place has really gone downhill. read more

Our last purchase at Best Buy was 23 years ago before buying a computer there recently. Why? Extremely poor customer service back then. In addition to the laptop, we purchased the "Geek Squad" contract and were assured by 3 individuals and also stated on the contract that if we had any questions, simply call and that they were there to assist in any way. REALLY? By the following weekend after setting up the new laptop, I had a few questions and attempted to call. Expectedly, there was a robot on the other end. Each attempt to speak with someone was met with a fast busy signal with no way to leave a message. This continued from 12 noon to 6:30 at night. Saturday morning at 6:30 yielded the same result. Why pay $200 for a support plan when one can go on line or elsewhere for free help? Another perfect example of promises, promises, but no delivery! Steve D. read more

Plenty of electronics, media, and service offerings Overflowing with staff... ...yet an absolute customer service wasteland Do you like watching young men pretend they are important because they restock shelves efficiently and ignore you with a purpose, all while wearing snazzy earpieces? Have I got the retail store for you! I used to enjoy Best Buy. Still enjoy what they sell. Their prices are fairly reasonable, and their selection makes sense. But HEAVEN HELP YOU if you need customer assistance, friend. Hopeless does not begin to describe it, but interminably frustrating does. Plenty of staff - you'll nearly have to elbow your way through them to get to products. But help? Virtually NO help. In the photos of this business, you'll see the HP desktop I wanted to purchase sitting on the floor in front of the computers service desk. The unattended computers service desk, that is. Various streaks of blue shirts might have whizzed through the periphery in the ten minutes I waited for the ghost town to regain life, but none willing to help until a gentleman named Brandon at least made a valiant attempt to recuperate what was now my seething anger at brazen ineffectiveness in retail "service." I give him credit, but when I found that the computer I'd grabbed was overstock of another desktop, and they were, in fact, out of stock on what I was looking for, I'd had it, and walked out, seething. Inexcusably bad service. A store I used to like has willfully chased me out as an advocate - I won't throw business this way again. Period. read more

Best Buy - Need a computer? OK. Need help? Sorry, Charlie. - Appliances Near Me - Warwick, Rhode Island

Ordered through their website for curbside pickup. Got there, checked in and the notification said someone would be out in 5-10 minutes. 25 minutes later they finally came out with the item. Would've been better off just going in and getting the item myself. So much for the "convenience of curbside pickup". read more

HORRIBLE CUSTOMER SERVICE! I got rid of my stove day before new stove to be delivered. The new stove had a broken stovetop when delivered. 6 days later I have not had one person reach out to me except a text a day later telling me schedule new delivery which is 8/18/23!!! a month and half away because now the stove is backordered. You can not get through to the local store Warwick RI because it gets transferred to a call center every single time. Those people aren't able to help at all. I went in person and the sales associate was suppose to call me on Monday with a resolve to this and it is now Tuesday and still no call. Her "direct line" goes right to call center also. It's a terrible terrible system!!!! read more

Recently I bought a Escort 360 Max radar detector at the Seekonk store.Although the detector worked well, the cord was very thick and I wanted a more discreet model. I chose the Uniden model which can be cordless. The Seekonk store did not have it, so I went to Warwick. I tried to return the previous detector however I used a combination of cash and some prepaid Visa cards I had. The manager stated that they could give back the cash but because I did not have the physical cards on me that I would have to call corporate office. (Who keeps prepaid cards with no money on them I just gave them to the salesperson to throw out). Anyway I called corporate which is a huge endeavor now that they have a call center and they told me I could only get store credit. So I went back to Warwick to explain this and the manager heard the story, but explained she would also have to call and it coul not be done right away and I would have to come back. The manager and I played phone tag through the call center and finally they got the store credit. I happen to be in the Seekonk area and tried to do the "transaction " of exchanging detectors with the store credit however the manager replied that can only be done in the Warwick store because they have the cards. I was quite surprised since Best Buy does not have franchises they are a chain. The manager said they would have to mail the cards from Warwick!!? I was understably very upset because I do not live close to either location and don't understand why the stores could not accommodate the situation. (The manager seemed very confused why I was so upset, HELLO wake up!). They even called each other but could not make it happen!, So I wentback to Warwick another day despite my very busy schedule when I explained the situation to customer service they were dumbfounded because none of this info was in their computer...Eventually the manager came over and after my now lengthy explanation they were able to help. Obviously this situation was ridiculous that the two stores in a chain could not accommodate the customer despite having the receipt. Very disturbing but I will remember to "hang on" to the the prepaid card until completely satisfied. Shame on you Best Buy PS the hold time and dealing with the call center was an absolute nightmare there is no way to directly call the store horrible service AT "Best" Buy!, read more

Just left Best Buy in Warwick with the intention to upgrade our phones and left with no new phone and a crying baby. We were told for three hours multiple different scenarios to upgrade and in the end it turned out the technicians had no idea how their system works to actually e change a phone. To avoid incompetent best buy workers, I highly recommend you go straight to your carrier if you want to get a new phone. read more

I hate coming here because as soon as you walk in the door someone is waiting right there to get in your face asking if you need anything. I can deliberately look away from them in the opposite direction and convey all body language that I want to be left alone, and still they go out of their way to bother me. It's the worst. Let me shop in peace. I know how stores work. read more

Today I had an appointment to get the back of my phone fixed. I was informed that i would need to backup my phone and I made sure that was done before my appointment. When i got my phone back my phone did not connect to my data carrier because they lost my SIM card. Then proceeded to argue and say there was no SIM card to begin with, when I know for a fact that there was a physical SIM card in my phone. They were nice about the situation and got me a new SIM card but I lost all of my contacts and apps. And it took almost 3 hours to actually get my phone to work again. read more

Went to Best Buy to purchase a specific TV today. I had my mind set on what I wanted, but the sales rep pushed and pushed to get me to buy something else. Even after being blunt and firm with him, he continued to push. When did this store turn into a sales den? I had to flat out tell the guy if he pushed me to try and buy something else again I would ask for a manager. Even then he made a snide remark about the TVs refresh rate as I was paying for it. What a completely crappy customer service experience. So I finally get the TV home. Take extreme care unpacking it and setting it up (I know how fragile they can be), only to have it busted right out of the box. What a waste of time! Now I have to drive back and exchange this tv for another. More time wasted! The only reason I'm giving two stars is because I have had nothing but good experiences when returning items. The people at the customer service desk are awesome. read more

Best Buy - Tv - Appliances Near Me - Warwick, Rhode Island

Unfortunate. I called in advance and spoke to customer service regarding stereo equipment for my car. Confirmed it would fit. I took a half day off work and went for the installation. Didn't fit. What a huge waste of time. I was advised to contact the GM who has been unresponsive. Never again, BestBuy. What a waste of time. read more

A few days ago I visited Best Buy to buy a product and talked to Lisa about sound bars. I told her I didn't want to spend too much money. She showed me the sound bars and told me about one on sale. Later I went home, looked it up on-line and decided the one on sale for $150 was the one I wanted. I ordered it and picked it up on Sunday, Lisa happened to be there and brought it to me. She is Knowledgeable and helpful. Very happy with the service and the product I bought at Best Buy. read more

I was a long-term customer at Best Buy until recently. They have made many mistakes and even not fully credited me for a product that did not work that I returned. Much of the issues are not COVID related. Seems like the leadership is lacking the ability to manage the business. I will no longer be shopping at best buy. read more

I can't get over how perfect their GEEK SQUAD service is with service. They are always knowledgeable, accommodating and professional. Best Buy prices are very competitive with price matching and product guarantees. No one else can buy products, get installation & great products with all guarantees! Love them completely ....good! read more

Hm, I don't come in hardly at all but I had an amazing experience and I wanted to share it in case anyone is in need of electronics , in particular laptops. My mother was interested in a specific laptop, but I came to assist to help her out so she can find exactly what she was looking for, so many options. As we glance around alone there's a lot of help on the floor available at any time, you're greeted with amazing smiles and so much help and answers to all your questions. So many options , but in specific detail my mom wanted a laptop that could help her with her drawing. So boom we get a young man named Brandon H, amazing young man. He had smiles the whole way showed us numerous options, gave us suggestions and helped us out for almost 2 hours to decide what would be the best fit. Unfortunately what my mom wanted they didn't have that available at this location and Brandon assured us we could get it mailed to the house or get it at another location and it would be waiting for her at the front desk. So many options he also mentioned some accessories we were looking for they could price match it to amazon prices online. Brandon seemed to be very educated in answering all the questions we had. In the end Brandon made a sale , and my mother left happy. She ended up buying the more expensive laptop because it had lot options and she deserved it . I meant to add Brandon made sure to show us all of what the laptop could do for what she was exactly looking for , he let us try it out as well so we knew this would be a great fit. This store is very clean , and like I said so many people on the floor to help with all your needs. It seems as though everyone is very nice. This store shares a parking lot with Savers and it does get hectic inside and outside the store. But nevertheless it was an amazing experience and I hope Brandon H gets some recognization, because my mother after awhile was ready to leave and didn't want to look anymore but he helped us stay on track and she left very happy with her new laptop. Thanks Brandon! read more

Lots of stuff A store located right on on Rt. 2 in the middle of the magic mile. A zillion different stores and restaurants are crammed in this relatively small area. Just about anything you could possible want can be found around here. The store itself has a nice selection of computers, keyboards and monitors. Service isn't great but someone to help can usually be found without too much trouble. The store also has some nice large screen televisions and a separate room to view them, plus a small room for audio devices. A large portion of the store is dedicated to video games and systems. PS3, Xbox and Wii are displayed and some demos are can be played around with. An abundance of games and accessories for the systems are available. A nice store to geek around in if you are looking for some electronics. read more

Horrendous. I purchased an item which was opened and had been marked as a "return or floor sample"; I specifically asked if there was anything wrong with it, and - of course - was told NO, and that it had been thoroughly checked. Did it work? NO. If it had been even checked for one second by a 10 year old, they would have known, so my guess is that the first purchaser returned this for the same reason. Brought it in, informed them that they really should not sell it to a third person, and the guy at the returns desk said "OK, I will have the Geek Squad check it out". Great. Never buying anything ever again from any BB location. read more

I am having MAJOR issues with delivery/install with BestBuy. I have made AND confirmed 3 appointments for April 17th, April 24th and April 27th. I made the April 27th FOUR times yesterday, including once with a live agent. All were confirmed via email and text. Within an hour of each confirmation, I receive a text telling me that I need to schedule my appointment. I have missed TWO days of work (because delivery window is 7am-7pm). Last night, I received another text telling me that I need to schedule my appointment. I go on and now MAY 1st is the only availability. I have spoken with live agents and now a SUPERVISOR. "I understand your frustration Ms C******r but there is nothing we can do. Our system only allows us to schedule what is available". Well, ALL of these days WERE available and now they are asking me to miss ANOTHER day of work. Update: I have had to schedule May 1st FOUR times today so far. This is absolutely unacceptable and this will be the LAST order I ever place with @BestBuy read more

We purchased four or five TVs for our brand new home and we alsoV pay the annual service and maintenance fees for GEEK SQUAD services. The main TV which is a 75 inch and sits in our living room has issues with flickering and jumping etc. two people came and looked at it they did the diagnosis, and that was two months ago they keep scheduling, canceling, and rescheduling. They've done this at least four or five times and the next appointment is for this Saturday, 10/22/22. I have this gut feeling that on Saturday morning we will be receiving another email saying that "your appointment has been canceled and rescheduled for blah blah blah". How does a giant company like this screw around with a customer that spent several thousand dollars on products and pays for service and maintenance agreement? So screw them and buy your TV from Amazon, And if there's an issue with it hire a handyman for 80 bucks an hour and at least you know you'll get the job done right away read more

Poor customer service! We bought all our appliances there just over 5 years ago, and wouldn't you know, just after our 5 year warranty ends, our oven stopped working. We called them and they said to contact some 3rd party company. What! No help there. Called them up and it cost me $140 over the phone just to have a guy come out. Guy comes and trash talks our oven saying 'yeah, always problems with this one'. Just wonderful. The estimate was as much as what we paid for the stove and won't have a warranty. No sense in that so we went back to the store thinking they would be able to do something for us, but the manager couldn't of cared less! Basically told us 'oh well'. He said 5 years was the going life span of a new stove! What!! We replaced our appliances after 30 years! What a load of crap! Then said he could give us 10% off a new oven 'but only if the computer allows it': Another load of crap! Then he said his boss would call us in a few days. Guess what? 3 weeks later and we're still trying to get in touch with him because we're getting blown off! You have left a lasting impression of how this store is truly run! Never will we ever go back! As for management, you make me sick! read more