A couple of years ago, I bought my husband's Apple Watch here as a birthday gift so when it was time for an upgrade, I came back hoping to trade in his old watch and put the credit toward a new one. The experience got off to a rough start when the first customer service representative told me they could only offer $10 for the trade-in. I was genuinely speechless. Unless my husband's watch had suddenly become a decorative bracelet, that didn't seem right. Thankfully, I asked for a second opinion and was connected with Valeria, who was fantastic. She took the time to look up my account, verify the correct watch model, and ultimately found the proper trade-in value. Her customer service was easily 5/5--knowledgeable, patient, and willing to go the extra mile to help. The downside is that it took quite a while to get to someone who could actually assist me, so I ended up spending over 1.5 hours there unnecessarily. While the outcome was positive thanks to Valeria, the process could definitely be more efficient. Overall: Great customer service from Valeria, but be prepared to advocate for yourself and double-check trade-in quotes if something doesn't seem right. read more

Best Buy - Cashier - Computers Near Me - West Palm Beach, Florida

Well i bought a JVC car stereo and it's doesn't work! Kept my receipts and I was told I can't get my money back because I needed to buy a membership to the store $40 or more to get my money back because it's past 15 days? I was never told this . I was told it had 1 year warranty. The cashier is supposed to tell you all details when you purchase any electronics said manager, if I knew this I would've try to hook up the radio sooner.. Stuck with a radio that I got for Christmas that doesn't work..I don't think I will be buying anything from Best Buy anymore.. So you have to spend money to get a store warranty over 15 days or you're stuck with what you bought ... read more

Best Buy - Front of store - Computers Near Me - West Palm Beach, Florida

How does Best Buy manage to stay open? The biggest advantage they could provide is customer service but in my experience they get 0 stars for customer service. My most recent experience involved booking the Geek Squad to come and update my RING equipment. I tried 3 times via phone to book the Geek Squad. But it turns out you can't make an appointment by phone. You need to inconvenience yourself and go to the store! When you get there you'll probably find out you need an appointment to speak to someone in the store. While I waited in the store for an hour I called Best Buy to once again see if I could make an appointment with the Geek Squad to come to my home. This time I succeeded! But turns out not really. The day of my appointment I spoke with the technician who was running late - but at least he was on the way. Before we hung up he asked: What furniture am I measuring for? I said: Huh? He explained he was coming to measure for furniture. I said no, you're coming to upgrade my Ring system. He laughed and said he'd have no idea how to do that. I said I made an appointment with the Geek Squad. He set me straight: You have to go into the store to do that. So I cancelled the appointment. He said he'd call the office for me to see if they'd send Geek Squad. I've never heard from Best Buy ... until moments ago! Customer Service called. The young woman struggled with English. She was calling about my recent appointment. She asked for my email address. I told her I was not going to give her my email address and I had no plan to ever shop with Best Buy again. She clearly didn't understand. "Are you uncomfortable giving email address" she wanted to know. I explained I was uncomfortable with Best Buy and hung up. I won't return to Best Buy. Fortunately a neighbor told me about Task Rabbit. I found a terrific technician within 5 minutes. Three days later the fellow came and upgraded my Ring. He's coming back because I ordered a third camera and he'll install it. It's such a relief finding real customer service and easy access. Best Buy - I think your end times are very near. read more

Buyers beware. Do not rely on their service. In fact, it has been the worst experience I have ever had at any brand. Home Depot, Costco, literally anywhere would be better than Best Buy. I ordered a fridge/freezer over 10 days ago, and I ordered the "HAUL" service to remove the current fridge/freezer. They didn't have any availability for delivery for a few days. Fine. I book it for Friday, January 30th. They give me the time spot of 12-4. Dont show up till well after that time. Come into my apartment and pull my old fridge/freezer that is dead out of the alcove...into the middle of my whole kitchen. I assume they're going to haul it out but who knows because they don't speak a single word of English. They do some measurements and leave. I am waiting for them to come back for about a half hour when I finally call the man's cell who came to my apartment. He had called me to tell me he would be 5 minutes an hour late so I had his cell. Thank God, because evidently BestBuy (despite it being an electronics store) does not have a phone. You can not get a hold of any store or manager. So, I called and he hung up on me 3 times. After that I call the call center with more people I can barely understand. 3 hours of calls to Baghdad on my Friday night and they determined that the truck was too big to park anywhere near me, which was just a blatant lie. I live directly across from two parking lots on both sides. All of this wouldn't be disastrous if they hadn't move the appliances into the middle of my kitchen. I am in a wheelchair. I could not push the fridge in or get around to get to my meds. I had to call the police for them to come and push the appliances out of the way. The best consolation they can offer me is a smaller truck so they can park with different delivery men on Tuesday, February 3rd. 3 days later. They can also not give me a better time slot than 9 AM - 4PM. The entire day. I will know have two days I had to take off work. Best Buy has already taken the money from my Bank for their products and services so I am hoping for the best. I call them the day before and ask if they can come in the morning or before noon. They flat out say no. So I am waiting all day today and guess what they don't show up until 530PM. They call again and say they'll be there in 20 and then never show up. I call them back. They say there is no parking. I go downstairs and theyre parked in a parking lot. There is a meter and I offer to pay for it and they say don't want to get a ticket. I guess BestBuy Delivery men don't know how to read parking signs. I tell them Ill wait by the truck. They call BestBuy and say there is no parking. Again, blatantly lying. I call the police again because at this point it's like they have stolen goods on their truck and the officer comes and says he will watch the truck, but their feelings are hurt that I called the police and refused to help me. Very professional. The officer is going to take me to the store tomorrow to speak with the manager as they don't have phones there to correct any situation. I call the call center again and they say "they understand but the best they can do is deliver it this Friday, February 6th"...oh, and they can't give me a time. Ill have to take off work for a third day. 9-4 is the best they can do and we all know how this story ends. They'll be even later than that. Won't speak any English. Multiple excuses. Never use them for any delivery. There are tons here that will tell you about their cancellations and rules and paying for things they don't honor. Please save yourself the time and stress and energy. It's not worth saving the 50 here or there. read more

Best Buy - 1 of 2 times I had to call the police. So much worse than bad customer service. - Computers Near Me - West Palm Beach, Florida

It's clear that Caleb Zukowski lacks the necessary management and soft skills to effectively oversee a retail sales floor. He might need to work closer with a trainer to redirect his sarcastic and rude remarks. he might be a better fit for a non-customer facing role. The slothfulness of Service really disgust me because the store worked amazing when Scott ran it. read more

For weeks we've been trying to get delivery and mounting of 85" televisions. Multiple excuses, scheduled appointments ending up in no shows. Two months after purchase they have someone deliver and state another day they will come back to mount. Without a doubt this is the worst service one can receive. My advice to people in the market for electronics such as televisions, go to Costco, their prices are the same or better, warranties are longer, up to 5 years vs 1 year and they deliver on time! We spent over $5,000 on Nov 26, 2025 and still don't have our purchase on February 3. 2026. read more

I would give it 0 if I could. Ordered a wine cooler to be delivered. When received the lock did not work, same goes for temp gauge. Called the store who said we'd have to bring it back. No can do as we can't lift it. They refused a refund and did not offer to pick it up. So what did they do? Sent us another on and put it on a different cc than original purchase, without our consent. No idea how they accessed our other card. We got nowhere with anyone at customer service. Had to protest the charges which took a lot of my time. Never buy anything here! Fraudulent read more

This review is not targeted towards the West Palm store or Manager Yani Rondon. Mr. Rondon listened to my frustration of trying to schedule an in home appointment with the Geek Squad by telephone after being informed by the young man that in home scheduling is only done be calling 1-800-433-5778. I returned to my vehicle to schedule this appointment and remained in the parking lot for over an hour, not wanting to wait. Well wait is just what I did. I'm told the number 7 is a lucky number however today it was so lucky and my experience in trying to schedule an appointment led me to seven (7) different individuals who transferred me all over the US and to seven different areas within the Best Buy Corporation. Each time I spoke with someone about my circumstances which are under warranty I received the same standard apology, it's apparent they are all trained to say the same thing, simply amazing. I am happy they record these calls because just maybe they will use my calls as a training lesson and grade themselves as well as my tone and calmness. Imagine repeating yourself seven different times. I would think a billion dollar company such as this would have better communication. Oh, and please don't ever ask a manager for his phone number, I learned then several months ago when dealing with the manager of the PBG location. All of their numbers actually goes to a call center and my phone call was never returned I literally have to return to the store in person. After finally getting a scheduled date I specifically asked that they not pass a certain time (I gave them a 7 hour window) but as fate would have it the held me hostage to a 12 hour window. This experience just affirms the lack of care that is shown. It doesn't matter if it's a one time customer or a customer of over 20 years, this experience today was stressful, affected my health. I'm past double nickel in age. I can only imagine those seasoned elderly customers who have the same plight but get no where. Best Buy you've got to do better read more

Best Buy - Computers Near Me - West Palm Beach, Florida

What a waste of time. Made an appt through apple here to show up and wait 20 minutes to be told their apple person wasn't here and it would be over a day. What a shame and I'd never recommend making appointment with them. A shame. read more

I ordered and prepaid for mounting of my TV by Geek Squad. We scheduled the installation on December 9, 2025. The day before, we were advised of a window for the installation (about 4-5 hours). No one showed up. I called customer service and was assured that the tech would be there. No one showed up. We wasted an entire day waiting and they never told us no one was comig. So we rescheduled for December 11. The exact same thing happened again. We canceled the order and now await a refund. I will never use Geek Squad again. In the future, I will use a local tech who cares about his or her reputation. read more

I have been a Geek Squad member for over 20 years. Only once did I use the service. Now I have a problem with my Sony television. My experience is identical to that of John H from Fort Washington, PA. Tried to get an "in-home visit from the Geek Squad. Impossible. After being transferred several times, the speaker said without the Sony Bravia MODEL NUMBER the system would not allow an appointment. The television needs a "recalibration' so that the picture is immediately showing the proper channel. It takes over one minute to "warm up." The Geek Squad would only need a few minutes to fix the problem. Yet, the Best Buy system would not allow an appointment without the model number. The MODEL NUMBER should be irrelevant. I gave the call center (probably located in India) so much information that I now worry about a scam. I foolishly trusted the Best Buy Total Membership (for which I have been paying all of these years) to honor the service contract. Best Buy will take your money but service is absolutely dreadful. read more

I wanted to purchase a wireless mouse and since it was Sunday, I doublechecked the Best Buy website and found that the Wellington store opened at 10:00 a.m. I arrived at 10:35 only to find that the store was not open, and I was not the only customer who left disappointed and I won't be rushing back anytime soon. Companies that advertise on the web need to ensure that their information is up to date. read more

Do not ever have anything shipped! Pick up in store only, manufacturer sealed carton. Check your product before you leave the doors of the store. They promise next day delivery, then when you complain that you didn't receive it, they say it's next day shipping to be delivered within the next 2 weeks! They use unknown delivery services (not like UPS or Fedex) and tracking is not up to date. They have no idea where the product is, if it has left a store or warehouse, or is on the road. You cannot cancel delivery. They won't issue credit. They won't reduce the price for inconvenience factor. Not a chance that I will buy from Best Buy again. read more

Service is terrible. Went in to purchase an iPhone $1200. No one to serve me, asked a guy three times, he was busy looking at his phone! Finally raised my voice he said he'd get someone for me. No one. I left and told him I was going to apple store as no one was there. This location will be gone shortly and it is only their management's fault. Unfortunate, however I go there often and it progressively gets worse. Employees are not held to account, managers nowhere to be seen. And this is NOT the internet's fault! Management is 109% responsible. read more

From Nov 5th So made car dash cam installation appt BestBuy in west palm beach for 3:30pm. When I got there the installation bay was closed and when they found the installer he did not want to do the install. Too late in day and he was busy doing other things. Complained to manager, Caleb, and he justified the installer's denial. No wonder the store is so empty. I travelled extra far for this location because they had an appointment today. They asked if I could come back on the weekend. I'll never be going back to this location. Avoid this location if possible or don't schedule for last appointment of the day Interesting. Someone immediately reached out to me after my google review. Told me to provide DM details so they could get more details. No one ever called. Just when I thought someone cared about their reputation ... I guess it prevalent at this location read more

Big store no employees and the few that were there seemed to know as much about computes as me and I no nothing! Heading to another Best Buy today with better sales people than in West Palm. read more

daughter Laurie. These appliances were to be delivered at a later date when her renovation was complete. We were working with a Best Buy concierge person who had come to her condo to help pick out the appliances; he was the one who advised us to get the order in early to make sure everything would be in stock when we were ready to take delivery. The total order was 7971.45. Within 2 days I received a call from Best Buy stating that the built in microwave was coming from a different area and would have to be shipped immediately. So, the microwave arrived in the first week of April, even though the installation would not occur until late June. The installation happened on June 25th. The Best Buy installer damaged the microwave while trying to install it, so it was not installed and was put back in the original box. The next day June 26 I called Best Buy to get a replacement. They explained the only way to do it was for me to buy a new microwave (508.94) and that after the installation was complete we could return the damaged unit for a refund. Best Buy returned on July 5th and completed the microwave installation that day. That Saturday July 6th I spent over 4 hours on the phone trying to make the arrangements to return the damaged microwave. They sent me a UPS label. My daughter had to bring the microwave in downtown Chicago to a UPS center. About 10 days later the microwave got returned to my daughter's condo with a letter saying Best Buy could not accept the return because it was over the 15 day return limit. Obviously I don't agree with this as Best Buy insisted on shipping the microwave in early April instead of waiting for the main installation in June. Since then I have had multiple calls with Best Buy, and went to the store in person. None of this has been successful. We now still have the damaged unit in a box. So I have paid two times (508.94). The Best Buy installer agrees that he damaged the original unit, making it uninstallable. read more

Only giving 5 stars because of the manager Rob! He helped with an issue on a warranty I bought and the sales person didn't enter correctly and I was out of luck . I called went to PBG BB and was told sorry you are out of luck. Rob listened - understood it was wrong to be treated that way and helped me. Great guy! Looks big and burly with a beard- and he is the kindest most helpful manager at Best Buy read more

I had a great experience here with customer service after having a horrible experience with Best Buy in Boynton Beach. Britney at the Boynton Beach location needs to be FIRED immediately. She runs customer service and had the Geek Squad kick me out of the store after asking for a simple return on a Microsoft Surface with a cracked screen. The young man in customer service here promptly replaced my Microsoft Surface; it was cracked out of the box but Britney at Boynton Beach didn't care one bit. He got me a new computer and informed me it had gone on sales and gave me a gift card for the difference. He also helped me set up my MS office account to transfer over. I will NEVER go back to Boynton Beach and shame on the General Manager at Boynton Beach named Suresh Prasad. read more

I wondered if it's the corporate level management or the middle level management who is so aggressively trying to ensure that Best Buy completely fold and close its doors. We went in to purchase a laptop. It was a simple process we know what we want. They have it in stock, so let us just buy it and get the hell out. Simple process I had hoped, but that was not the case here. Will go over to the computer section and identify the computer we wanted to purchase now we stand around looking like penguins on an iceberg for someone to show up after 10 minutes of no one coming to the area I walked over to the front of the store, where six employees were standing together. When I approached the six employees, I asked them if one of them would be so kind as to come over to the computer section and get the computer out of him enjoy so I can purchase it and be on my way. One of the six employees asked me if I was in the queue. I replied, I have no idea what the hell that means she responded with, well, if you're not in the queue, no one's going to help you. I said well, there's six of you standing here, how about your walk around and help customers find what they want so they can get out of the store. She said that's not how things work here she explained to me that I must be added to the queue I said, OK fine add me to the queue. She asked me what my name was. I told her Jacob then I asked her what do I do now? She told me to go back to the computer station and just stand there and someone will come along and help me. I asked, how would they know who I am? I don't have a name tag on. She says we type in a description of you. I said, really? And how would you describe me, irritated 40 something white guy? Because that's really how you need to describe me. I walk back over to the computer section And I wait and I wait and I wait all the while watching the six employees stand about gossiping and carrying on eventually one of them walk away from the area toward the computer section. He walks up and ask if he could help me I said to him, well, that's not fair because you already knew who I am because you were standing there when I gave my name. He apologized for the company policy that he can do nothing about. He agreed that it was straight bullshit coming from management. Fortunately, he got my computer and within 45 minutes. Yes, within 45 minutes, I was finally out of the store and on my way. Does the management at Best Buy have any idea how screwed up their policies are are they so Wolk that they think customers won't just turn around and walk out the door which is something I should've done? I'm sure it won't be long before they'll be out of business. read more

Best Buy - Computers Near Me - West Palm Beach, Florida

Absolutely horrible customer service. Get your tech elsewhere. Losing customers left and right. Displays are an absolute wreck and everything is mislabeled. read more

Best Buy is not a honest company, they take your money from your account without the customer authorization. Since 2019 I called and sent emails to the Geek Squad department to cancel my subscription After almost 4 years they have been charging me for the service that I asked to be canceled. Do not make the mistake. Do not use theirs service.!!! I called corporate, customer service, billing department and absolutely nobody Cares!!! The last year the company charge me $199.95, after 15 phones calls the refund was $2.86. read more

Best Buy - Computers Near Me - West Palm Beach, Florida

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Geek Squad sent me a phone with a battery change warning and said it "passed certification." Took it to the store and was told by one person to come back later after I had backed up data to the cloud and exchange it for a different phone. A new associate was with me when I came back and was very rude. Very disappointed with the service. read more

Took my wife to get a new cell phone and it was painful. Only one employee working that department who seemed newly employed. Long story short, took a long time. Over an hour long. Other customers from different departments kept complaining about no other employees on the floor. Hire more staff asap. read more

Ordered product online, they offered trade-in for old equipment. It was never mentioned i had to bring in at time of purchase new one. Website stated a refund would be issued once old product was brought in. This was not the case, it caused havoc not having the old product. They had to cancel orders and restart them. Wouldve been easier just shopping in person. Was the only one in the pickup line and just watched as regular customers paid and left while i was left waiting for them to figure out an answer. read more

DO NOT LET BEST BUY INSTALL YOUR TV OR EQUIPMENT, they show up late without all the equipment and blame someone else. Then it takes another month to come back. WHAT A NIGHTMARE. Best Buy Install sux............................I paid the a month earlier , so takes 3 months once you pay them. read more

Less than helpful! None of the displays were working and no one came to help The staff had no knowledge of the equipment they were selling Complete joke read more

Here at the store to buy a dishwasher. The only person in appliances is busy with three ladies and a dog not buying anything just talking. I understand so after waiting for 15 min I ask if maybe the manager "Francis" can help me. I assume if you are a manager you have the knowledge necessary to manage the rest. She doesn't know what day it is. By this time the we are twenty min in the store still no help it seems like they are hoping we just leave. We don't, I need to buy this dishwasher. We did our homework, we know what we want all I want to do is pay. No such luck. They don't care. After 35 min we give up and leave. This store is underperforming and I understand why. Uncaring, unintelligent staff. read more

Rude management at Best Buy GeekSquad in W.P.B. Being a senior citizen, I needed time to absorb what the tech was doing to fix issues I was having with my computer.More than once, another tech interrupted our session stating that he needed the tech in the back room."No excuse me" for interrupting my appointment. The manager of the department then said that people are waiting and you're done in 5 minutes. There was only one person waiting. my response was I needed to finish up and try to get an explanation from the tech of what was being done.,The manager's 3 interruptions wasted my time with the tech. The manager needs a training session on developing positive customer relations and how to politely and professionally address customers.Go elsewhere! read more

So honestly we got there, found a guy who said he'd get someone to help, and said they were "coming" for a good 20 minutes. We were looking to make a big purchase, so the lack of anybody seeming to care or be helpful was frustrating. After that we wandered to the front and were directed to appliances, where we met Garry. Garry is lovely. Bryan and the other guy that helped us out were great as well, but Garry really turned our experience around. Just a great salesman who was able to, once he was finished helping 2 other people, do exactly what we needed. Shoutout to Garry for making our day a little better. If only all of your staff were as attentive and knowledgeable as Garry. read more

Meh. If you know exactly what you need and can physically get it off the shelf to check out, this is the store for you. If you need help from an associate, this is probably not your store unless you've got time to kill. I'd say I've been able to find an associate who was able to help me 50% of the time I've actually needed one. One plus is the buy online/ pick up in store. They are fast and easy when it comes to online orders. read more

if there were zero stars, that is what they would have gotten. Ordered a TV with installation, when tech arrives, $130 more for this, $130 more for that ended up just putting the TV on the wall not connected to cable or the sound bar. Should sell this as installation, should say Wall hang TV for $160. Completely the worst scam I have ever dealt with. Buy a tv on Amazon and hire a TV installer, much better, that is what we did for the other 5 TVs in the house, never use Best Buy AGAIN. read more

My experiences at this Best Buy have been rather unremarkable but my latest stop there is reason enough for this one star review. My sister ordered a CD for our dad for Christmas and sent me to go pick it up since she lives in a different state. That's fine, no big deal. I've been to other Best Buy locations and picked up items from them and had no issues, so I figured this Best Buy would be the same way. My sister placed the order at 2:30 and I went in at 6:30, four hours later to pick up the one CD my sister ordered. It was the new Adele CD, which is basically fully stocked in virtually any store. By the time I got to Best Buy, the woman at the counter said another employee was going to get the CD off the floor and that it would take him 15 minutes to do so, despite the fact that I could literally see the CD right in front of me. I had been running a ton of errands around town at this point, so I was less than pleased about having to wait for what seemed like such a long time for an item which was so small and should have been picked up by the staff much earlier. So, I went and got the CD all by myself, and brought it to the counter. The lady scanned it and I went off on my way, but I don't understand why it took the place four hours to pick a CD up off the shelf. The customer service wasn't great. I would probably choose a different Best Buy if I had to repeat this experience. read more

I went in to do all of my electronic Christmas shopping which included 3, 50in TVs and a Tablet and a childs tablet...ask for help, stood there waiting..then the associates were rude and obnoxious...When I ask to speak to a manager he said, " well, maybe his girlfriend broke up with him" ...WHAT!!! I took my business elsewhere. POOR CUSTOMER SERVICE! read more

I would give Geeksquad a 0 start if i could. Nina is the rudest and snarkiest manager and she does not deserve the position she has. I had some questions and she made me feel like i was stupid and her tone of voice was ridiculous. I have never had such a bad experience in my life with someone who is supposed to be a manager, you would atleast expect good customer service from someone that high up in the company. STAY AWAY from this geeksquad , you can get better service somewhere else. read more

If i could give z no star I will. The employees are taking so long to assist one customer and when you asked them a question they just point you somewhere else. read more

Not too many of the staff wants to work. One girl knew I needed help she walked away. A supervisor couldnt even help me. He was trying to call his staff. No one came and he left me standing there. I would say Horrible service. Iwonder if corporate would be pleased to hear this? read more

went to Best Buy for a cellphone case. the two associates I spoke with knew absolutely nothing. there was a lady in there asking out loud for help. no one helped her. found a group of employees standing around shooting the bull. not one associate asked if I needed help. really bad customer service read more

Javier was a great customer service associate. He took his time to make sure we understood what we were buying and answered all our questions. read more

There's not much to say besides the customer service is super cringe. Sooo horrible, especially because most people wandering into an electronics store don't know what they're doing (me) I expected at least a little help but no one wanted to. read more