I was in the market for a new refrigerator and was repeatedly referred to Rosner's Appliances, so I decided to check it out. I had already visited several big-box stores, but so many people insisted Rosner's was *the* place to go that I made the 50-minute drive. Unfortunately, the experience didn't live up to the hype. The moment I walked through the door, I was approached by several salespeople at once. Instead of feeling welcomed, it immediately put me on edge -- it honestly felt more like walking onto a used-car lot than an appliance showroom. One salesperson eventually stepped forward, but the interaction didn't improve. There was no smile, no warmth, and no attempt to connect. I work closely with sales professionals every week, so I understand the role -- but basic approachability matters. I even tried to break the ice with a bit of humor, but there was zero engagement in return. When I mentioned I was interested in a Samsung refrigerator, I was told Rosner's doesn't carry Samsung because they "can't be serviced if there's an issue." That was enough for me to end the visit. I ultimately purchased the Samsung refrigerator from a big-box retailer, complete with warranties, free delivery, installation, and removal of my old unit -- services Rosner's charges extra for. In the end, I didn't find better pricing, better selection, or a better sales experience to justify the trip. I'm genuinely puzzled as to why Rosner's is so frequently recommended. Constructive feedback: Rosner's should identify sales staff who struggle to connect with first-time customers and invest in basic customer-experience training. A little friendliness -- even a simple smile -- would go a long way. read more

I was shopping around for a new dishwasher recently and was looking at offers from Lowe's , Home Depot, and Best Buy. All had pretty good pricing but their installation and delivery times were farther out than I would have liked. I then remembered Rosner's, where I had purchased a couple of appliances in the past. Reached out to them, explained my situation and they basically guaranteed me installation within 24 hours and the same price as from the big box stores. On delivery day everything went well, they showed up exactly as promised and got the unit installed quickly, I was really happy with the service. I definitely have to remember to use them in the future and not reflexively go with the chain stores. Overall I'd give them a solid five stars. read more

I have bought several appliances from Rosners and was delighted to shop there until April 2026 when I tried to contact Greg the manager mutliple times to let him know the difficulty i had in getting a promised remabte after 5 months. I left multiple messages with assurances he would call me back and he never has. In another phone call on April 29, 2026, trying to explain again to a salesman why i needed to speak to Greg, the manager, .....that salesman hung up on me. I will not be shopping there again. Mildred Amer Boca Raton read more

I recently bought a new LG washing machine and called about the limited rinsing capability as my load was literally dripping wet after the cycle was complete. the person that I spoke to was just plain nasty literally scolding me for putting a mattress pad in the machine. I have washed plenty of mattresses pads in the past with no issue whatsoever. when I called back several minutes later hoping to speak to someone different, the same guy answered the phone with"I am not going to take the machine back". that was not even what I was going to ask. I was actually calling to get info on a different brand to replace it with. I will go elsewhere for this and any future appliances. These people only show kindness and professionalism at the point of sale. Once it is installed, you are very literally on your own. Buyers: don't be fooled by the fact that it is a family owned company! They treated me worse than any large company ever has! Take your hard earned money and spend it with a company that actually cares about your experience with their products and will work through issues with you in a respectful and professional manner. Ellen E read more

We just spent 2 1/2 hours with Scott. It was such an education. Scott had all the answers without asking for them. He knows his appliances, and the prices are very competitive. read more

Josh and Charles were excellent delivery people and very professional. Although the issue ended up being a venting issue , they were very patient and guided us to the next step. Judy and Ken read more

We were shopping around for a washer and dryer combination sale and was referred to Rosner's since their prices are reasonable and you can get good value for your money. The staff was pleasant and greeted us upon entrance. In doing my research, I found a better offer at a competitor. It was a quick visit but the overall experience was good and they had adequate staff available to assist. read more

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Mike was extremely helpful and helped us narrow down a washer and dryer for a closet space. Spent time before at the big box stores and they could never help me find a set that would fit! Definitely recommend! read more

Another great experience with Rosner's Appliance Store, including delivery and installation. From the store salesman, Michael, to the delivery and installation, everything went exceptionally well. The installers were timely, professional and knew what they were doing, even making sure the range/oven was level. What a wonderful experience and very impressive! read more

I went to Rosner's with my dad to look at ranges and to get some general information about the different brands. We were immediately greeted upon entering by Scott K. He was extremely informative and honest about the different brands and features. He was also very personable and it didn't feel like he was there to just make a sale. We ended up spending about an hour with him while my dad and him geeked out over appliances. Unfortunately, Rosner's doesn't deliver to the Orlando area. As we walked outside, Scott ran out to stop us and he gave us a name of an appliance store in Orlando. Scott mentioned that we "made his day," which was a really nice compliment! It's a shame I'm not local because I would love to buy something from Scott. I definitely recommend Rosner's if you're looking for appliances. read more

Our 4 yrs old LG washing machine died, and after trying to get parts and get it serviced it was dead. I called Rosners & Darren took our order for a new machine. We were able to get it delivered & hooked up a few days later. He took our credit card, gave us the Memorial Day sale price $250 off. Nelson came when scheduled removing our machine. He confirmed that the 2019 LG washer was dead. He hooked up our new GE profile washing machine & ran the first cycle. He was neat, personable and efficient. read more

Rosner's Inc. | The Appliance Professionals - Appliances Near Me - West Palm Beach, Florida

It's not so much Rosner's but their sales person Darren Malcolm...a superstah! (sorry, I'm from Boston.) He was absolutely outstanding, through the sales process and then the rebate process afterwards, (which can be pretty soul-destroying.) I thought about buying from Home Depot but Darren was the deciding factor. Can I give him 10 stars? read more

This has been a great experience with people who care about customers. I bought a new washer and dryer a year ago from Rosners. As a snowbird, I went home soon after purchase. Returning this year, it wasn't working well. I reached out and they got a service company out. I was told the pet I needed had a one month back order. I called Rosners, and Michael answered and intervened for me- calling Miele directly and having them send the part immediately. Would a big box store do this?? I dont thinks so. Thanks to Michael and Rosners. read more

After almost four weeks trying to get our LG fridge fixed because the compressor and circuit board went out and to get a refund you need to have service guys come to check and recheck so glamping for almost a month we got the ok and they are refunding us because the fridge is only three years old. We went to Rosners on Military Trail and got a great price for a Frigidaire. We have seen commercials for this place and reviews are right.. plenty of staff to help you and everyone was extremely pleasant. Macon, Darren, Dave, and delivery guys Nelson and Desmond are outstanding. We ordered Saturday and it just got delivered on Tuesday! I recommend Rosners to anyone needing an appliance..lots of choices.. read more

Rosner's Inc. | The Appliance Professionals - Nelson and Desmond delivering our new fridge.. - Appliances Near Me - West Palm Beach, Florida

My wife and I recently remodeled our home which included a total kitchen upgrade with new appliances. We place an order for all appliances with a large national retailer because we had been told that their delivery commitments were among the best. After a few days we found out that most items would be late or were back order, which put us in a bad predicament with the schedule of our remodeling contractor. Then Rosner's came to the rescue. Not only they were able to deliver the items quickly, but the total price of the entire package which included appliances, 5-yr protection plan, and delivery, was less than what the large retailer had given us. Four of the five appliances arrived in a week and the fifth arrived in 10 days. Scott Karinen was our salesman, and I can't say enough about the first-class customer service he provided. I am not a the review writer type. In fact this is the first one I've writen; but I could not go without tipping other consumers on my possitive experience. Scott was knowledgeable on all details of the various models and delivered on everything he said and promissed like a clockwork. read more

horrific customer service. i went with Rosner's not because they were the best priced but because they were a local store in the community for a long time and I like to shop local. my refrigerator came damaged and my sales rep said they would order a new one. it has been over 2 months and I've spoken to 4 different people and nothing has been done nor does anyone have any insight other than the run around. i had to follow up 6x. I do not recommend Rosner's read more

We purchased a washer and dryer set. The washer has been nothing but problems!!! It doesn't drain and has other issues in general with working/washing. We have had it for 4-6 months and serviced twice!! It still has problems working and draining. Little to no help from Rosner's!! I would avoid this store! The service is not as advertised!! read more

I will always go here for our appliances best pricing and solid knowledgeable team ! They stand by their products and provide the best service - read more

Totally disappointed. We ordered Viking oven, 2 Viking dishwashers, 1 LG refrigerator and 1 LG washer dryer. First month, washer dryer had to be repaired. Then ice maker in LG totally stopped working. Viking oven racks are now frozen in position and cannot move them in or out. Dishwasher no longer works (already has been repaired a few months ago). These were all top dollar supposedly new equipment, bought recently, under service contract. Stay away from Rosner. read more

Darren was amazing! I was helping my 90 year old mother replace her washer and dryer. Over the phone Darren was able to size our machine based on what others in the neighborhood had purchased, helped me choose replacement models and took my payment over the phone, and arranged delivery which went super smoothly. Highly recommend! read more

Frankly, I'm not sure how anyone could write a negative review. The absolute best customer service I have experienced with any purchase and great pricing as well. I highly recommend Tim Heron. This guy is top notch. Make sure he is your sales guy. I guarantee you won't regret it! read more

We ordered 4 appliances a month before we needed them, and gave Rosner's over a week's notice when we wanted them delivered. Despite the advance ordering, when the delivery date came they called to say they only had 2 of the 4 to deliver. When I questioned the manager, he suddenly found a third one (clearly taken from someone else's order). They promised to deliver the 4th appliance (microwave) within a week, and did not make the deadline I had specified. I had to go there and pick it up. They wanted me to go to 2 locations to complete the process (which I refused to do.) When I arrived to pick up the 4th appliance, it wasn't there as promised and they kept me waiting a half hour. Overall, they were rude and unaccommodating. Two of my friends also used them recently and both had problems. read more

Rosner's has been around for so long I guess that's why they're tried and TRULY good at appliances...twice in 20 years and as long as they are there will be back in another 10-20 years read more

Rosner's Inc. | The Appliance Professionals - Range, dishwasher, and above stove microwave. - Appliances Near Me - West Palm Beach, Florida

Sorry Rosners but you dropped the ball BIG TIME on Customer Service. I purchased a GE Cafe refrigerator during Covid in August 2020 along with an Extended Warranty for which I never received the paperwork. Fast forward to April 2025 when I called to ask if I had a contract as my fridge was making a terrible noise. I was told it had expired and they gave me the name of a reputable repair company which promptly came to my home. I paid $149 for the person to diagnose the problem. Ironically that same day I received a flier from the Warranty Company telling me that my Service Contract would end on May 30. I called immediately and they said since I hadn't told them I had a valid contract they would not refund my money. I immediately called Rosners to let them know that their person had given me incorrect information. Since approximately April 22 I have been calling every week with no success. Stupid me I then purchased a dishwasher from Rosners even though they are giving me a run around. Since I trusted in their claim of superior customer service I am trying to compromise with my asking for a Store Credit as I will buy a microwave in the future. No loss to them as they will still be benefiting from the sale. The Assistant Customer Service Manager just basically gave me the same response again and again and then hung up on me. Seriously!! read more

Terrible customer service. Once you purchase items from them, they want nothing to do with you and shove you off to the the manufacturer. Better of going to Lowes or Home Depot as their prices are comparable. Michael and Dan are condescending on the phone, delivery man scratched my floor and No one took any responsibility at this business!! Stay away!!! I bought 4-5,000$ worth of appliances too, not cheap.!! Have already had to repair 2 of them!!!! read more

My machine broke after 4 1/2 years and was not used that much. They shoved me off on an outside warranty company that they farmed warrantyees to. Thankfully, they gave me a cash settlement. I would've rather had a repair or a new machine sent to me, but the cash went towards a new dryer. read more

Bought a whole kitchen from them- all the high end appliances and they never notified us when they came into stock. They sold us a 5 year extended warranty- which I took out on the oven, refrig, and convention microwave. A small ceramic piece broke off the convection microwave that holds up the element. Jenn Aire confirmed $30 part but contacting the warranty company was a joke. Called- send in video and pictures and they assigned a claim, a call 2 days later. No call. They never received anything. Finally set up- all local places repair (15 min) in 2 days. They set up a repair two weeks out. On such an expensive unit we use everyday- this is a joke. read more

We did a full house renovation and went in knowing nothing about appliances. I am so grateful I got Jared as my sales associate. He is so patient and knowledgeable. I will forever recommend him to anyone needing appliances. He would answer all my questions so diligently. I sent him so many emails and he always got back to me with detailed answers that helped me make a decision. I love all the appliances we chose! I never would have gotten this kind of service at Home Depot or Lowe's. I am grateful for Jared and Rosner's! read more

Just had a new refrigerator freezer delivered and installed by Rosner's. This is the fourth appliance purchased from them and the transaction always goes without a hitch Earlier this week we had the same appliance, delivered by Costco. Their delivery and install team spent the first 15 minutes telling me how problematic the removal and installation of the new fridge might be. They suggested leaving the fridge uninstalled and I should get a plumber to hook up to the existing water line for the ice maker. After about an hour of discussion, I canceled the order and told them to leave Rosner's price was identical to Costco. There was no savings on this item from the big box store. The entire Rosner transaction was handled over the phone with prompt delivery, exactly on time with knowledgeable and personable delivery guys. We should've gone with Rosner's at the start and saved a lot of aggravation. read more

Purchased a home 2 months ago with a brand new high end GE Monogram refrigerator ($10K). Have been in the house 7 weeks and the fridge has worked for maybe 12 days intermittently. I am on my 5th GE service tech visit. New condensers, dryers, evaporators etc. Initially told after 3 failed parts they would replace the fridge. Now being told they keep fixing it until it's unfixable and maybe then replace it...if it's still in warranty. Will buy a Samsung from Costco or Lowe's and move forward. Never deal with Rosners again or GE for that matter. read more

Have bought appliances here for 20 years. Like to support small busines. Have relied on their advice at time s read more

Fabulous small business. Comparable prices with Home Depot and first class customer service and delivery. We're very happy we bought our refrigerator from them. read more

Horrible service reps. Rude, lower class, lie through their teeth about delivery and omit telling you about all the extras they will charge like simple installation parts, delivery, etc. ROSNERS USED TO BE GREATnow it's a wholly different place. Go to Costco instead. read more

Disappointing experience. Purchased a set of kitchen appliances in Dec, was expecting to have all 4 appliances delivered and installed on the same day. Instead, each appliance delivered and installed on 4 different days. When I made the purchase, it was not revealed that I would have to wait over 2 months to get the last appliance, the stove. I had to keep calling to get updates, only to be told " we don't have any information right now or an eta..." I finally called GE myself, and confirmed an expected delivery range. I will never shop at Rosner's again. read more

I had 4 refrigerator deliveries from Costco - all damaged. They first one was in my house and luckily each one after never made it past the street. I hated to buy something somewhere else because I know I would have 2 refrigerators in my kitchen / living room area but - I fell in love with the Cafe Platinum Glass with adjustable temperature drawer! Costco was going to try to get it for me and then they said it was out of stock. I called Best Buy, Brandsmart, Home Depot etc. All of them out of stock. Even the manufacturer was out of them until December. Then I remembered Rosners! I called them on a Thursday and Scott answered the phone , looked it up, an they had 1 or 2 left in stock. I paid for the refrigerator over the phone with a credit card and they delivered it Saturday morning. No damage, no fuss, and a great experience all around. Will use them for sure in the future ! read more

Do not do not do not shop here. All they want is your money, and they offer horrendous customer service. I have been begging them to fix my parents refrigerator that keeps moving. They keep pushing it off to next week to next week to next week. Well, when she open the door, she fell because the refrigerator shifted. She is severely hurt. I called there immediately to speak to my salesman, but he's out today. Scott, who answered the phone who is extremely unprofessional, nonchalant, rude, and I can't believe you would even hire someone like that. Anyway, you don't want appliances from here. You have many other, fabulous places remember Rosner's karma is a bitch read more

Great prices, great services, and terrific dishwasher. Knowledgeable sales staff and professional delivery on time.

We recently purchased a couple of appliances from Rosner's. Jared, who assisted us was very knowledgeable and patient and spent a lot of time with us. Shortly thereafter both our washing machine and dryer quit working so I called Jared, and he was amazing. He was with a customer at the time but actually called me back after 6:00! I told him the features I wanted and that I needed something in stock so it could be delivered ASAP. The next day he called and emailed me details and we worked everything out over the phone! Both the washer and dryer were delivered in 2 days and the delivery team was very professional. We were especially impressed with Devonte. I love my new Electrolux washer and dryer and am absolutely a huge fan of Jared and Rosners. You don't get service like that at the big box stores! Thanks again Jared ~ you're my hero!! Renee read more

Very poor customer service. I have purchased all of my kitchen appliances from Rosners to include a washer/dryer which I was told was the best of the best, with extraordinary service, with a price tag of $3,100++ After 5 months, both have failed and are inoperable. It has been a laborious process to have Rosners' help schedule a technician to repair my machines. I was told that they were unable to reach the brand's customer service. When I went online, I was able to make and confirm an appointment. Had I known, I would have done this when the problem occurred and would not have trusted Rosners. When speaking with the multiple staff as I have had to follow up as no one has, no one at Rosner's seems to care to the point of telling me it's not their problem. I do not see how I can ever make another purchase from Rosner's or recommend them. Such a shame. read more

Sales people are amazing. My 2 year old refrigerator DIED. They sold me a warranty, then blamed the warranty company for the problems getting it fixed. Warranty and Rosners circles around scheduling repair and part replacement. 2 months without a refrigerator or freezer. All passing the buck. The greatest sales staff, but customer service is terrible. If your appliance never has a problem... you are ok. If you do... THE WORST. Do not buy from ROSNERS. They lost their customer service . Also tried to buy a refrigerator for my office in November... order never showed up . They have gone WAY DOWN HILL. GREED read more